Traditional Beams Reviews

Name: Traditional Beams
Address: Traditional Beams, The Warren Workshop, Margrove Park, Boosbeck, Saltburn-by-the-sea, North Yorkshire
Rating: 4.90

4.9 Rating 2,890 Reviews

98 %

of reviewers recommend Traditional Beams

4.9

Based on 2,890 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Traditional Beams:

We help home owners interior dreams become a reality through our unique range of handcrafted timber products.

Visit Website

Phone:

01287236623

Email:

info@traditionalbeams.com

Location:

Traditional Beams, The Warren Workshop,
Margrove Park, Boosbeck,
Saltburn-by-the-sea
North Yorkshire
TS12 3BZ

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Traditional Beams 5 star review on 16th November 2024

1015

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great customer service (I made an error on my first order), refund was immediate & made the correct purchase & both times the product was immaculate. Definitely would order again”

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Posted 1 year ago

Hello, thanks for your review! We are pleased to hear you were happy with the customer service you received from us and you would not hesitate to come back to us in the future, we look forward to seeing you again :)

Posted 1 year ago

“I emailed enquiring about a shade of wood on their website but never got a reply.”

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Posted 1 year ago

Hi Laura, I have checked our emails and we do not have anything from you. I can see you ordered a colour sample which was posted 1st class via Royal Mail on the same day, sorry to hear you have not received it, unfortunately on rare occasions post can go missing which is out of our hands. If you had of contacted us we would have sent another one straight away. Sorry for any inconvenience caused.

Posted 1 year ago

“Very pleased”

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Posted 1 year ago

Hi Paul, thank for your 5* review. We are glad you are pleased with your order from us :)

Posted 1 year ago

“Looks amazing and very well priced”

Traditional Beams 5 star review on 5th April 2023

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Posted 1 year ago

Hello, thanks for your 5* review and photo! We are pleased to hear you are happy with your Aged Oak Fireplace Beam and the price of it :)

Posted 1 year ago

“Excellent service when I called to ask about colours. Beam arrived and is lovely! Very pleased with it.”

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Posted 1 year ago

Hi Sue, thanks for your feedback, we are glad you are pleased with your Beam and the customer service you received from us :)

Posted 1 year ago

“The beam itself is really lovely and looks great. When we went to fix it to wall two of the screws that were used for mounting hooks were sheared off. So we had to actually chisel into wood in order to move the fixings so a new screw could be used. So maybe better quality screws would be my only suggestion.”

Traditional Beams 4 star review on 5th April 2023

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Posted 1 year ago

Hello, Thank you for your photo and review. We are sorry to hear this happened, I will raise this with our supplier. Overall we are glad you are pleased with your purchase from us!

Posted 1 year ago

“Excellent service, helped me change my order after I realised I had ordered the incorrect size. Clear communication and the item arrived on time.”

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Posted 1 year ago

Hi libby, thanks for your feedback. It's great to hear you were pleased with the customer service you received from us and it arrived on time. We hope to see you again!

Posted 1 year ago

“Excellent product great customer service”

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Posted 1 year ago

Hi Stephen, thanks for your 5* review. We are glad you are happy with your purchase and the customer service you received from us. Thank you for choosing to shop with us!

Posted 1 year ago

“Great beam, nice natural finish to the shaped Jacobean, nice feature natural split. But could have been packed better. It didn't arrive damaged but it could have had more packing around it to have made sure. We all know what couriers can be like and this was a very heavy piece. Time span for delivery a little over what was discussed but overall happy”

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Posted 1 year ago

Hello, thanks you for your review. We are sorry to hear you found your order was not packed sufficiently enough, we are constantly looking at new ways to find the best packaging so I will pass your comments on - but we are pleased to hear your order was not damaged. Overall we are glad you are pleased with your purchase.

Posted 1 year ago

“We have now had 2 beams from Traditional Beams. Both have been received in good condition with accurate measurements and good quality brackets”

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Posted 1 year ago

Hi Clive, thank you for your repeat custom. It's great to hear you are always pleased with your purchases from us and the accurate measurements & brackets we supply :) We hope to see you again!

Posted 1 year ago

“Very happy with my purchase, just what I wanted.”

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Posted 1 year ago

Hello, thanks for your 5* review, we are glad you are pleased with your purchase from us :)

Posted 1 year ago

“Product is well made, finished beautifully and went up onto the walls really well. Great Product”

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Posted 1 year ago

Hello, thanks for your 5* review. We are pleased to hear you are happy with your purchase from us :)

Posted 1 year ago

“Fantastic customer service from Traditional Beams! I purchased 2 oak shelves, one of which was slightly damaged in transit. Unfortunately, I didn't notice until some time after the delivery guy had left, so it was not noted on their paperwork. I reported it to Traditional Beams Customer Service department along with some photos of the damage and they immediately offered to replace the shelf or give me a partial refund plus some wood stain and lacquer to affect my own repair. I couldn't be happier with the service I've received and I wouldn't hesitate to recommend this company.”

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Posted 1 year ago

Hi John, thanks for your kind review. It's lovely to hear you received fantastic customer service from us and we managed to rectify your damaged order promptly. Thank you for choosing to shop with us, we hope to see you again soon!

Posted 1 year ago

“Really pleased with my beam and shelves for the living room will give the room a total make over and the service excellent can’t fault owt . 👍”

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Posted 1 year ago

Hi Mark, thanks for your 5* review. We are glad you are pleased your your beam and shelves and they have given your living room a nice make over :)

Posted 1 year ago

“Fantastic purchase ...beam was everything we expected & more...customer service excellent...would💯 recommend....thankyou😊🙌👌”

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Posted 1 year ago

Hi Ivan, thanks for your kind review. It's great to hear your Aged Oak Fireplace Beam was better than expected and you found our customer service team excellent! Thanks for your recommendation we really appreciate it and hope to see you again soon!

Posted 1 year ago

“Very easy to order and came very promptly. Exactly what we wanted, nice colour and easy to fit. Would use again. Thank you”

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Posted 1 year ago

Hi Gail, thanks for your 5* review. We are pleased to hear you found our website easy to navigate and your order was delivered promptly. We are glad you would not hesitate to shop with us again in the future :)

Posted 1 year ago

“Great service as with previous order my client was very happy. And even though they may look expensive to the general public as a wood worker of forty years plus I can say they are not. The cost of dried Oak plus the labour if I had to make one for a client it would be more expensive. Will definitely use again and highly recommend.”

Traditional Beams 5 star review on 23rd March 2023

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Posted 1 year ago

Hi Simon, thank you for your review! It's really nice to hear you can recognise the quality and quality of our timber. Our oak is air dried for between 3-5 years which is what you need when installing above a fireplace to avoid any movement/warping and our prices reflect the quality :) Thank you for your recommendation and we look forward to seeing you again in the future!

Posted 1 year ago

“PROS: delivery is good, The briquettes give out good heat CONS: the small size means more frequent reloading of the woodburner, not entirely sure that the briquettes are all oak.”

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Posted 1 year ago

Hi Thad, thanks for your review. We are pleased to hear you are happy with the heat the briquettes kick out :) Our Briquettes are composed of mostly oak shavings with a small percentage of redwood pine which is the only timber we run through our workshop - we have also just invested in a new briquette machine and the quality is amazing - they are bigger in size :)

Posted 1 year ago

“This is my second time of purchasing shelves and again I can only say the whole experience was excellent and the quality of the shelves is fabulous I can highly recommend”

Traditional Beams 5 star review on 20th March 2023

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Posted 1 year ago

Hello Sharon, Thanks for ordering from us again. We are really pleased you came back and was just as happy the second time too. It's lovely to hear you would recommend us. Thanks for writing a 5 star review!

Posted 1 year ago

“This beam has transformed our lounge. Excellent customer service; we were kept up to date throughout the process. Delivery within the estimated timescale. Wanting to modernise our outdated 1990s fireplace we chose a 4-foot light oak beam. The beam is heavy and as we are in our 70s we decided to pay for someone to fit it. The contractor found the instructions very clear and easy to follow and put the beam up without any complications. We are extremely pleased with the quality of the beam, the great service and end result.”

Traditional Beams 5 star review on 17th March 2023

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Posted 1 year ago

Hello, Thank you for taking the time to write a wonderful 5 star review and leave us a photo. Your fireplace looks wonderful and we are so pleased to hear how happy you are with the quality and our service. Thanks for choosing Traditional Beams.

Posted 1 year ago

Traditional Beams is rated 4.9 based on 2,890 reviews