Traditional Beams Reviews

Name: Traditional Beams
Address: Traditional Beams, The Warren Workshop, Margrove Park, Boosbeck, Saltburn-by-the-sea, North Yorkshire
Rating: 4.90

4.9 Rating 2,946 Reviews

98 %

of reviewers recommend Traditional Beams

4.9

Based on 2,946 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Traditional Beams:

We help home owners interior dreams become a reality through our unique range of handcrafted timber products.

Visit Website

Phone:

01287236623

Email:

info@traditionalbeams.com

Location:

Traditional Beams, The Warren Workshop,
Margrove Park, Boosbeck,
Saltburn-by-the-sea
North Yorkshire
TS12 3BZ

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Traditional Beams 5 star review on 23rd February 2025

1033

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely love the beam!!”

Helpful Report

Posted 3 years ago

Hi Sam, thanks for the feedback. We are thrilled to hear you absolutely love your beam :) Thanks for shopping with Traditional Beams and we hope to hear from you again!

Posted 3 years ago

“Absolutely delighted with our aged beam! Definitely use your company again”

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Posted 3 years ago

Hi Sandra, thanks for leaving us a 5* review. Its great to hear you are delighted with your Aged Oak Beam and would not hesitate to return to us in the future, we look forward to your next order :)

Posted 3 years ago

“Very happy with our mantle from Traditional Beams. Even though we ordered over the Christmas period, our expectations were managed with regards to delivery time. Looks great and really completes the fireplace beautifully.”

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Posted 3 years ago

Hi Jessica, thanks for taking the time to leave us some feedback. Its great to hear you are very happy with your Oak Mantel and it compliments your fireplace beautifully :) We are glad you were happy with your dispatch time over the Christmas period. We hope to hear from you again in the future

Posted 3 years ago

“A first class company! An attractive website which shows off the products well, a responsive team and lovely product. Our traditional oak beam is just as expected and I am now ordering bespoke shelves to match it. Would definitely recommend this company. i will post a picture when the kitchen is completed.”

Helpful Report

Posted 3 years ago

Hello, thanks for taking the time to leave us such a lovely review. Its great to hear you found our company first class! We are thrilled to hear you are happy with our products/website and customer service team and we managed to supply you with exactly what you were looking for. Thanks for the recommendation and your 2nd order we can't wait to see the end result!

Posted 3 years ago

“Did not look like website photo at alI REALLY DISAPPOINTED. I ordered a rustic, worn beam to compliment my lounge. It did not look anything like what I ordered, its new looking with no signs of ageing. Unfortunately the builders put it in before I got home. Company stated this was the beam I ordered. Paid to have it taken out and used it IN my log burner instead!! Do not recommend and will not return.”

Traditional Beams 1 star review on 9th March 2021

Helpful Report

Posted 3 years ago

Hello Nicola, Thanks for taking the time to write a review. I have looked over the email you sent us and the photos of your beam. It appears you may be comparing your beam to just one photo on our website when we have a large variety of photos to give a good representation of how the beams can vary in character. We have photos showing beams with lots of cracks and photos showing beams with no cracks at all so it is disappointing you have left a negative review and not based your purchase on all the information supplied. As oak is a natural product each one varies in regards to cracks and knots and other distinguishing features and we do try to be as clear as possible about this, which is why we show a range of photos on the product page where you purchased your beam. If a customer leaves a note on the order to select one with more cracks, we do try our best to do this but if no notes are left then we assume that you are happy to receive a beam with any varying amount of cracks. The aged style refers to the way we shape the beam, with textured edges and a brushed finish which raises the grain. I can see from your photo this has been done. In addition to this a lot of our photos have been taken in homes months after installation at which point beams will have had time to adjust and may have cracked further. On your email you were planning on ordering another 3 items so its a shock to now hear that you will not return and that you disliked your beam so much. We also do accept returns incase customers are not happy however on this occasion you waited until the beam had been fully installed before getting in touch which unfortunately we can not do an awful lot about. We also advise on our website that beams are checked over and that they are left to acclimatise for 2 weeks prior to installation, we feel if our advise had been followed the installation could have also been avoided and we could have swapped the beam to something with more cracks so that you were much happier with your purchase. I have attached the photo of your beam for reference to this review as we do believe this is a beautiful beam with some lovely character. I'm sorry again that you did not have a good experience.

Posted 3 years ago

“Excellent customer service.”

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Posted 3 years ago

Hello, thanks for leaving us a 5* review, its lovely to hear you were happy with the service you received from our Customer Service Team. Thanks for shopping with Traditional Beams!

Posted 3 years ago

“The shelves are fantastic, we did receive a floating shelf but customer services immediately sent out our brackets for our bracketed shelf the day after, it was great service. I will use Traditional Beams again!”

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Posted 3 years ago

Hello, thank you for leaving us a 5* review. We are sorry to hear your brackets were not sent out with your order but happy to hear our customer service team managed to rectify the error promptly. Its excellent to hear you are happy with your pine Shelves and will return to us in the future, we look forward to hearing from you :)

Posted 3 years ago

“Good quality beam and the instructions made it simple to put up ourselves. The colour was different than I was expecting but it’s hard to judge from pictures online. Aside from that, we’re very happy with our beam!”

Traditional Beams 4 star review on 5th March 2021

Helpful Report

Posted 3 years ago

Hi Kelly, thanks for leaving us some feedback, we are happy to hear you are happy with the quality of your beam and you found our installation instructions easy to follow. As stated in the product listing as Oak is a natural product each piece can differ with regards to knots/cracks/grain and colour, it all depends on what tree they have been cut from - some pieces are naturally darker/lighter than others, we do try to advertise this the best we can on our website. In addition to this the top photo is from our old colour range and we do advise not to go by one particular photo as they could have been installed in the customers home for a longer period of time and adjusted slightly. If you were unsure of your colour choice by the swatches and got in touch with us we would have happily advised this information and sent over our colour chart to help and you further. Overall we are happy to hear you are happy with the end result of your beam :)

Posted 3 years ago

“I bought the 3.5ft “classic” beam in medium oak. The quality of my beam is fantastic. It makes such a difference to the room. So happy with it thank you!!”

Traditional Beams 5 star review on 5th March 2021

Helpful Report

Posted 3 years ago

Hi Kristina, thanks for taking the time to leave us a review and send us some photos, we love to see the end results of our customer installations! We are delighted to hear you are happy with the quality of the beam and it has made a difference to your room. We hope to hear from you again in the future!

Posted 3 years ago

“Communication is brilliant! Ordered floating shelves! The colour looks just like advertised. Lovely sturdy shelves. Easy to put up on the wall Thank you 😊”

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Posted 3 years ago

Hi Claire, thanks for leaving us a review. Its lovely to hear you are happy with your Pine Floating Shelves and the communication you received was brilliant :) Thank you for choosing to shop with Traditional Beams and we look forward to your next order

Posted 3 years ago

“Responsive and helpful customer services, beam arrived quickly and well packaged with clear instructions.”

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Posted 3 years ago

Hi Rebecca, thanks for leaving us a 5* review. We are delighted to hear you found our customer service team responsive/helpful and that you were happy with the delivery/packaging and also found our installation instructions easy to follow. We hope to hear from you again in the future :)

Posted 3 years ago

“Absolutely in love with our shelf. Fab quality looks amazing in my room.”

Helpful Report

Posted 3 years ago

Hello, thanks for taking the time to leave a 5* review. We are thrilled to hear you are in love with your shelf and the quality of it. We are glad we managed to supply what you were looking for and we hope to hear from you again :)

Posted 3 years ago

“Lovely white oak shelf. I love the colour and finish. Great communication with the company They were very accommodating and even supplied me with a bottle of the finish so I could match other furniture.”

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Posted 3 years ago

Hi Penny, thanks for leaving us some feedback. We are thrilled to hear you are happy with the colour and finish of your shelf and you found our customer service team very accommodating. Thanks for shopping with Traditional Beams we hope to hear from you again in the future

Posted 3 years ago

“Really good quality product; beautiful wood, strong fixings; clear instructions. My only minor quibble would be the 3-4 week delivery time.”

Helpful Report

Posted 3 years ago

Hi Nigel, thanks for leaving us some feedback. We are thrilled to hear you are happy with the quality of your purchase and found our installation instructions easy to follow. Sorry to hear you were slightly disappointed with the waiting time, we have become very much in demand since lockdown and Covid19 has caused us a few slight delays at times, however all of our items are handmade to order and quality can not be rushed. We hope to hear from you again in the future :)

Posted 3 years ago

“I ordered over the Christmas holidays and it arrived earlier than I was expected. The instructions were really clear and it was surprised how easy it was to install myself. I would definitely recommend.”

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Posted 3 years ago

Hi Chloe, thanks for leaving us a 5* review. We are delighted to hear you are happy with your purchase and found our installation instructions easy to follow. Its lovely to hear you would recommend us. Thanks for shopping with Traditional Beams!

Posted 3 years ago

“We purchased our fireplace mantel beam for our living room from Traditional Beams & have been completely delighted with it, it arrived only a few days later and after allowing it time to acclimatise to room temp etc we got round to installing, the fixings were easy to fix and we were surprised how easy the mounting of the beam to the stud wall actually was. We couldn’t recommend Traditional Beams highly enough, the beam itself is a high quality product and was exactly what we were looking for. Brilliant!!!”

Traditional Beams 5 star review on 26th February 2021

Helpful Report

Posted 4 years ago

Hello, thank you for taking the time to leave us such a lovely review and for providing us with photos - we love to see the end results of our customer installations! We are delighted to hear we managed to supply exactly what you were looking for and you are very pleased with the end result. We hope to hear from you again in the future :)

Posted 4 years ago

“Excellent product which arrived well within the advised time scales. The shelf looks absolutely amazing. Easy to follow fitting instructions. Wouldn’t hesitate to recommend or order from again should the occasion arise.”

Helpful Report

Posted 4 years ago

Hi Roger, thanks for leaving us a 5* review. It's lovely to hear you would not hesitate to recommend or order from us in the future. We are thrilled to hear you are happy with your shelf and found our installation method easy to follow. Thanks for shopping with us :)

Posted 4 years ago

“I am thoroughly over the moon with my beam it has transformed my fireplace it was perfect”

Traditional Beams 5 star review on 25th February 2021

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Posted 4 years ago

Hi Carol, thank you for taking the time to share your photos with us, we are happy to hear our beam has transformed your fireplace, it looks lovely :) Its great to hear you are over the moon with your purchase and we hope to hear from you again in the future

Posted 4 years ago

“Excellent craftsmanship and a very good price, item arrived as described, very very pleased would thoroughly recommend.”

Helpful Report

Posted 4 years ago

Hello, thanks for leaving us a review. Its great to hear you would thoroughly recommend us and you are very happy with the craftsmanship/price of our products. Thank you for choosing to shop with Traditional Beams

Posted 4 years ago

“I ordered two shelves which arrived on time and they really were beautiful. Perfect and true to pictures and description. I will not hesitate to use this company again. All the best :)”

Helpful Report

Posted 4 years ago

Hi Amber, thank you for leaving us a review. We are delighted to hear you are happy with your shelves and found them to be true to the pictures and description on our website. Its great you would not hesitate to return to us again in the future, we look forward to your next order :)

Posted 4 years ago

Traditional Beams is rated 4.9 based on 2,946 reviews