Traditional Beams Reviews

Name: Traditional Beams
Address: Traditional Beams, The Warren Workshop, Margrove Park, Boosbeck, Saltburn-by-the-sea, North Yorkshire
Rating: 4.90

4.9 Rating 3,000 Reviews

98 %

of reviewers recommend Traditional Beams

4.9

Based on 3,000 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Traditional Beams:

We help home owners interior dreams become a reality through our unique range of handcrafted timber products.

Visit Website

Phone:

01287236623

Email:

info@traditionalbeams.com

Location:

Traditional Beams, The Warren Workshop,
Margrove Park, Boosbeck,
Saltburn-by-the-sea
North Yorkshire
TS12 3BZ

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Traditional Beams 5 star review on 18th April 2025

Rebecca Arundale

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My beam is beautiful & the company went the extra mile to ensure it would arrive in time. I have only awarded 4 stars because the carrier didn't deliver on the due day- albeit they sent an email saying they had tried to deliver (they hadn't, there was no calling card left & someone was home all day). But it did arrive the following day whilst my builder was still here.”

Helpful Report

Posted 1 year ago

Hi June, thanks for your feedback. It's great to hear you are happy with your Beam and you felt we went the extra mile for you. We are sorry the courier did not deliver when they said they would, unfortunately it is out of our control but we will always do what we can to ensure your order gets to you as promptly as possible but leasing with the courier, sorry for any inconvenience caused.

Posted 1 year ago

“Good communication from order to delivery. The beam was well packed and protected. The beam delivered was excellent and the fixings supplied made the installation straightforward.”

Helpful Report

Posted 1 year ago

Hi Kevin, thanks for your review! We are pleased to hear you are happy with your Oak Fireplace Beam and you found our installation process easy to follow. Thanks for choosing to shop with us, we hope to see you again soon :)

Posted 1 year ago

“Quick delivery, good quality product. Thanks.”

Helpful Report

Posted 1 year ago

Hello, thanks for your review. We are pleased to hear you are happy with the quality of your order and the quick delivery. Please let us know what we can improve on to achieve the 5 stars :)

Posted 1 year ago

“The beam itself was lovely, sturdy and a good colour. All the pictures on their Instagram account and the ones they sent over as examples of each colour were helpful in choosing. Only thing was one of the fixings was bent compared to the other two which made fixing it onto the wall difficult. It fixed securely with some help from a rubber mallot but put it this way, it isn't coming off again! The lighting is also very important to the colour appearance of the beam, pictures attatched are the walnut aged beam.”

Traditional Beams 4 star review on 19th June 2023

Helpful Report

Posted 1 year ago

Hi Emma, thanks for your review and photos. We are pleased to hear you are happy with the quality and finish of your beam, we are glad our samples and instagram page was helpful for you. Sorry to hear 1 of your fixings was bent, I can only assume this has happened during transit, we would have sent you another if we had of known :) Thanks for choosing to shop with Traditional Beams!

Posted 1 year ago

“Love our arches beam. It was easy to order. Kept informed of delivery and was easy to install”

Traditional Beams 4 star review on 18th May 2023

Helpful Report

Posted 1 year ago

Hi Alison, thanks for your review! We are pleased to hear you are happy with your arched oak beam and the communication you received from us. Please let us know if their is anything we can improve on so we can achieve the full 5 stars :)

Posted 1 year ago

“The beam itself is really lovely and looks great. When we went to fix it to wall two of the screws that were used for mounting hooks were sheared off. So we had to actually chisel into wood in order to move the fixings so a new screw could be used. So maybe better quality screws would be my only suggestion.”

Traditional Beams 4 star review on 5th April 2023

Helpful Report

Posted 2 years ago

Hello, Thank you for your photo and review. We are sorry to hear this happened, I will raise this with our supplier. Overall we are glad you are pleased with your purchase from us!

Posted 1 year ago

“Great beam, nice natural finish to the shaped Jacobean, nice feature natural split. But could have been packed better. It didn't arrive damaged but it could have had more packing around it to have made sure. We all know what couriers can be like and this was a very heavy piece. Time span for delivery a little over what was discussed but overall happy”

Helpful Report

Posted 2 years ago

Hello, thanks you for your review. We are sorry to hear you found your order was not packed sufficiently enough, we are constantly looking at new ways to find the best packaging so I will pass your comments on - but we are pleased to hear your order was not damaged. Overall we are glad you are pleased with your purchase.

Posted 1 year ago

“PROS: delivery is good, The briquettes give out good heat CONS: the small size means more frequent reloading of the woodburner, not entirely sure that the briquettes are all oak.”

Helpful Report

Posted 2 years ago

Hi Thad, thanks for your review. We are pleased to hear you are happy with the heat the briquettes kick out :) Our Briquettes are composed of mostly oak shavings with a small percentage of redwood pine which is the only timber we run through our workshop - we have also just invested in a new briquette machine and the quality is amazing - they are bigger in size :)

Posted 1 year ago

“Website was easy to use. Prices very competitive. Kept advised of progress.pleased with the beam ordered. Wrong brackets supplied but immediately replaced. Always treated very courteously. It was a pleasure to deal with this company.”

Helpful Report

Posted 2 years ago

Hi Neil, Thanks for the review. We are pleased you found the communication we provided great and the price competitive. I'm glad you found the website easy to use too! Apologies again for sending the wrong fixings initially, i'm glad we got this sorted quickly for you. We hope to see you again.

Posted 1 year ago

“Efficient ordering system and help when my order was supposedly lost by courier Good quality product”

Helpful Report

Posted 2 years ago

Hello, thanks for your review. We are sorry to hear you order went missing in transit but we are glad we managed to get this issue sorted for you promptly and you are happy with the quality of our timber :)

Posted 2 years ago

“The actual product is great and exactly what I was looking for. The reason it's not a 5 star review is because the brackets were missing from the delivery which meant the arranged builder to fit it couldn't do as planned. Customer service was great and got the bracket outs asap.”

Traditional Beams 4 star review on 30th November 2022

Helpful Report

Posted 2 years ago

Hi Richard, thanks for your feedback and photo! We love to see the end results of our customer installations! Sorry to hear your brackets went missing in transit but we are glad we manage to rectify this for you promptly. We hope to hear form you again soon :)

Posted 2 years ago

“Product price is a little too high but quality is good. Install would be much easier if a template was provided to identify where to drill fixing holes”

Helpful Report

Posted 2 years ago

Hi Ian, thank you for your feedback. We are pleased to hear you are happy with the quality of your order, sorry to hear you feel the price is a little too high. Our timber is really well air dried for 3-5 years which reflects the price of our products, which is why can offer a lifetime guarantee. We have taken on board your comments regarding the template :)

Posted 2 years ago

“good communication throughout. good quality product.”

Helpful Report

Posted 2 years ago

Hello, thank you for your review. We are pleased to hear you are happy with your order and the communication you received from us. We hope to hear from you again in the future!

Posted 2 years ago

“Hi, my order arrived as described and on time. Only four stars because the delivery was dropped at my neighbours and one of the shelves had a small dent. It is not a big issue as I was able to place it against the wall.”

Helpful Report

Posted 2 years ago

Hello, thank you for your feedback. We are sorry to hear your order was left at your neighbours house and had a small dent, I am glad you were able to place this damage to the back - if you need some stain and wax sending out please do let us know!

Posted 2 years ago

“Great product, solid and really well finished.”

Helpful Report

Posted 2 years ago

Hi Jenny, thank you for your review. We are pleased to hear you are happy with your order from us and it is really well finished :)

Posted 2 years ago

“I ordered oak shelves. They were of excellent quality & the installation guide really helped. Look exactly like the pictures on the website. Only downside was that it took a while to be delivered, however the company were upfront about this so no complaints.”

Helpful Report

Posted 2 years ago

Hi Richard, thank you for your feedback. We are happy to hear you are pleased with the quality of your oak floating shelves and the installation instructions we provide! Sorry to hear there was a slight delay with your order, any dates provided are only ever estimated as everything is handmade to order but we are glad we kept you in the loop and updated :)

Posted 2 years ago

“After a bit of an issue to start with - Traditional Beams made and sent me the incorrect beam I received the correct beam and it is beautiful. The one point I would make is that the mounting pegs are a little flimsy given the weight of the beam - let's hope it stays in place!”

Helpful Report

Posted 2 years ago

Hi Paul thank you for your review. The Rustic Reclaimed Arch Beam you ordered was new to our product range and you were the 1st to purchase :) Unfortunately, the product SKU did not pull through to our order management system properly. We thank you for bringing the issue to our attention and we are pleased to hear we managed to rectify the issue promptly. The fixings supplied have been tried and tested by thousands of customers and are designed to hold the weight of your beam so I can assure you everything will be fine :) We hope to hear from you again!

Posted 2 years ago

“We love the beam and how it looks over the fireplace. It was delivered quickly and is certainly very solid. Our only trouble was that we bought drill bits for granite which ended up being too short. Our mistake, but it would have been helpful in the instructions if it had specified how long the drill bits need to be.”

Helpful Report

Posted 3 years ago

Hello, thank you for your review. It's great to hear you are happy with your beam and the quality of it. Sorry to hear you had some installation issues, all of the relevant information is on the installation instructions which were sent to you, including the length of the drill bit needed, sorry if you missed this information. Thank you for choosing to shop with Traditional Beams :)

Posted 2 years ago

“Fantastic quick service and samples are good to judge”

Helpful Report

Posted 3 years ago

Hello, thank you for your review. We are glad our service was fantastic & quick and the colour samples heleped you make your decision :)

Posted 3 years ago

“Really good value, easy delivery and installation. Looks great on the wall. The only downside was it was left in the room to acclimatise following instruction and it left a yellow stain on the floor that I can’t get out so be mindful of where you put it.”

Helpful Report

Posted 3 years ago

Hello, thank you for your feedback. We are happy to hear you find our items good value and you found our instalaltion instructions easy to follow. Sorry to hear a stain was left on your floor, the back side of the beam is left unstained so it would have been best to leave the beam to rest on this side or stand it on top of something off the floor.

Posted 3 years ago

Traditional Beams is rated 4.9 based on 3,000 reviews