Traditional Beams Reviews

Name: Traditional Beams
Address: Traditional Beams, The Warren Workshop, Margrove Park, Boosbeck, Saltburn-by-the-sea, North Yorkshire
Rating: 4.90

4.9 Rating 2,906 Reviews

98 %

of reviewers recommend Traditional Beams

4.9

Based on 2,906 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Traditional Beams:

We help home owners interior dreams become a reality through our unique range of handcrafted timber products.

Visit Website

Phone:

01287236623

Email:

info@traditionalbeams.com

Location:

Traditional Beams, The Warren Workshop,
Margrove Park, Boosbeck,
Saltburn-by-the-sea
North Yorkshire
TS12 3BZ

Write Your review

Tell us how Traditional Beams made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Traditional Beams 5 star review on 22nd December 2024

1020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered 4 shelves off you, it would be better for the customer if you allowed them to have the product "cut to length". As the fittings are too close to the ends, so If you want to cut to size you need to drill new holes. Lastly, two of my beams had defects (caused by drill or blade), this was very disappointing, only highlighted after fitting and when uplit”

Helpful Report

Posted 2 months ago

Hi Karl, thanks for your feedback. We do offer this service, you would have needed to leave a note with your order asking for them to be cut to size and our production team will have picked that up for you. I am sorry to hear you think your beam had defects, we would be happy to take a look at this for you if you would like to email us some photos to info@traditionalbeams.com

Posted 2 months ago

“The service was excellent. The product is as explained on line and looks fantastic over our fire. Very pleased”

Helpful Report

Posted 3 months ago

Hi Julie, thanks for your feedback! We are thrilled to hear you are happy with your Reclaimed Oak Fireplace Beam and the service you received from us :)

Posted 2 months ago

“Was looking for a shelf for my sink for a while! In all honesty was a bit hesitant to purchase as was looking for something a bit more budget friendly as my house renovation budget is running low! But really pleased I went ahead with it as it’s true what they say, you pay for what you get! Lovely quality and really happy with the finished look. Will be purchasing a matching shelf in time 👍”

Helpful Report

Posted 3 months ago

Hello, thank you for your review! We are thrilled to hear you were impressed with your sink shelf and we look forward to hearing from you again soon!

Posted 2 months ago

“The mantel beam I purchase for my new fireplace is beautiful. Good price (bought when sale was on) and really quick delivery considering it was made to order. unfortunately on receipt the beam was quite scuffed- we think the damage was sustained due to movement in the box. However I have still given 5 stars: as when queried, the response was quick, apologetic and a free large tin of the wax supplied (arrived the next day!) to buff the scuffs out myself- thankfully this has worked just fine and saved us having to return the beam which was being fitted a few days later. I would recommend- as lovely product, great after sales care and hopefully any packing issue has now been rectified!”

Traditional Beams 5 star review on 16th September 2024

Helpful Report

Posted 3 months ago

Hi Joanna, thanks for your photo and review! We are sorry to hear your order was damaged in transit but we are glad we managed to get this resolved for you as promptly as possible. Thank you for choosing to shop with Traditional Beams!

Posted 2 months ago

“I had to exchange my oak mantel because it arrived damaged, this was no problem at all, they made another beam and collected the same time as delivering my new one. Customer service is excellent, so pleased with my new oak fireplace mantel, would highly recommend.”

Helpful Report

Posted 3 months ago

Hi Lynn, thanks for your review! We are sorry to hear your order was damaged in transit but we are glad we managed to resolve this as swiftly as possible. Thank you for your recommendation and we hope to see you again soon!

Posted 2 months ago

“Super easy to install - looks fantastic”

Traditional Beams 5 star review on 11th September 2024

Helpful Report

Posted 3 months ago

Hi India, thanks for sharing your photo with us, we are glad you are pleased with the end result and hope to see you again soon!

Posted 2 months ago

“A beautiful piece of wood, easily fitted”

Helpful Report

Posted 3 months ago

Hello, thanks for your 5* review! We are glad you are pleased with your purchase from us :)

Posted 2 months ago

“I was very happy with the service and the quality of the timber.”

Helpful Report

Posted 3 months ago

Hi Edward, thanks for your 5* review! We are thrilled to hear you are happy with the service you received from us and the quality of the timber :)

Posted 2 months ago

“I was very impressed with the quality of the wood shelves and brackets, they look lovely on our wall and are exactly what I was looking for. They also arrived quickly too!”

Helpful Report

Posted 3 months ago

Hello, thanks for your 5* review! We are thrilled to hear you are happy with the purchase of your shelves and they were exactly what you were looking for :)

Posted 2 months ago

“Absolutely delighted with my floating shelves. Beautiful quality, made and delivered so quickly. Excellent service.”

Helpful Report

Posted 3 months ago

Hi Sue, thanks for your feedback. We are pleased to hear you are delighted with your Aged Oak Shelves and they were delivered quickly :)

Posted 2 months ago

“I can thoroughly recommend Traditional Beams. I found them very helpful and speedy dealing with the queries I had before I made my purchases. The shelves arrived in good order and as described and I am very pleased with them. I cannot fault the service I received.”

Helpful Report

Posted 3 months ago

Hello, thanks for your review and recommendation, we really appreciate it :) We are glad you are pleased with the service and communication you received from us and we hope to see you again soon!

Posted 2 months ago

“Fantastic service and my shelf is amazing , will definitely use this company again”

Helpful Report

Posted 4 months ago

Hi Catherine, thanks for your review! It's great to hear you are pleased with your order and you would not hesitate to shop with us again :)

Posted 2 months ago

“Very good product looks amazing”

Helpful Report

Posted 4 months ago

Hi Mark, thanks for your 5* review! We are glad you are pleased with your purchase :)

Posted 2 months ago

“Excellent quality and my builder found it easy to fit. Looks stunning.”

Traditional Beams 5 star review on 19th August 2024

Helpful Report

Posted 4 months ago

Hi Victoria, thanks for sharing your photo with us. We are glad you are pleased with the end result and the quality of your Shaped Oak Beam :)

Posted 2 months ago

“Due to the inadequate packaging only 3 stars. The large staples where obviously inadequate for my 2 x 2ft shelves as the whole parcel was falling apart when I picked it up from the parcel force depot”

Helpful Report

Posted 4 months ago

Hello, thanks for your feedback, we are sorry to hear this. We are constantly looking for ways to improve our packaging so we have taken your review on board. Sorry for any inconvenience caused

Posted 2 months ago

“Only dealt with them through their website but it was easy to navigate and my purchase arrived on time and I was kept well informed as to its progress.”

Helpful Report

Posted 4 months ago

Hi Colin, thanks for your feedback. We are glad you found our website easy to navigate and your shelves arrived on time :)

Posted 2 months ago

“I bought a fireplace beam and it was beautiful but I had personal concerns that the fittings were not going to be strong enough to hold such a heavy beam and they were not as described on the website for the weight of the beam. However, I contacted the company via email, who were always quick with their responses and polite. They explained everything to me but in the end I decided to take up their offer of swopping for another beam with the fittings I believed I was getting. This arrived quite quickly and is now up and looks beautiful. Our fire place fitters agreed the beam is good quality and looks great but they were still reticent about the new fittings - they advise a bar frame fitting - but once up they agreed it feels safe. I would recommend this company - especially in how well they dealt with me in after sales - though early days for me to be able to give a review on the safety of the beam - though of course I have everything crossed.”

Helpful Report

Posted 4 months ago

Hi Tracy, thank you for your review! We are sorry to hear you had some concerns about the fixings with the beam, as a guide 2 fixings have the potential to hold up to 35kg of weight between them including the weight of the beam and they are designed to hold the weight of the beam. We are glad you found our customer service team helpful and polite :)

Posted 2 months ago

“Wonderful quality shelves and beautifully made! The colour is perfect and they are just what I wanted for the room! Very easy to fit. Excellent customer service when I contacted the company and shelves were delivered on time.”

Traditional Beams 5 star review on 4th August 2024

Helpful Report

Posted 4 months ago

Hi Maria, thanks for your feedback and photo! We are pleased to hear you are happy with your order and the customer service you received from us. We hope to see you again soon!

Posted 2 months ago

“Received on date stated and packaged very well. Great shelves and brackets would definitely buy more if I had room 🤗 Highly recommend”

Traditional Beams 5 star review on 30th July 2024

Helpful Report

Posted 4 months ago

Hi Claire, thank you for your recommendation, we really appreciate it. We are pleased to see you are happy with your new shelves - they look great!

Posted 2 months ago

“Really good experience, easy to use website quick delivery and quality product, the oak beam was shaped and finished to perfection and has lots of character, just what we wanted”

Traditional Beams 5 star review on 29th July 2024

Helpful Report

Posted 4 months ago

Hi Chris, thanks for your review and photo. We are pleased to hear you are happy with the end result and you had a good shopping expreience with us :)

Posted 2 months ago

Traditional Beams is rated 4.9 based on 2,906 reviews