Traditional Beams Reviews

Name: Traditional Beams
Address: Traditional Beams, The Warren Workshop, Margrove Park, Boosbeck, Saltburn-by-the-sea, North Yorkshire
Rating: 4.90

4.9 Rating 2,890 Reviews

98 %

of reviewers recommend Traditional Beams

4.9

Based on 2,890 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Traditional Beams:

We help home owners interior dreams become a reality through our unique range of handcrafted timber products.

Visit Website

Phone:

01287236623

Email:

info@traditionalbeams.com

Location:

Traditional Beams, The Warren Workshop,
Margrove Park, Boosbeck,
Saltburn-by-the-sea
North Yorkshire
TS12 3BZ

Write Your review

Tell us how Traditional Beams made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Traditional Beams 5 star review on 16th November 2024

1015

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The product itself is beautiful. Well cut and finished. Nice cracking through the wood. Really completed our fireplace and absolutely love it! Thank you! Only criticism is related to communication. I ordered the item on (or around 3rd December). Was completely fine about the product not being ready before Xmas, but got an email on 4th Jan (or so) telling me it was only just going into production. Turned out this was not the case and received the item a few days later. Maybe a comms error only.”

Helpful Report

Posted 1 year ago

Hello, thank you for your 5* review! We are pleased to hear you are happy with your order and the quality finish of it. Sorry to hear your order was delayed a few days during our busy period, any dates provided on the website are only ever estimated as everything is handmade to order.

Posted 1 year ago

“We ordered a 6 foot shelf and it is amazing quality, we did have to contact the company to get another bracket, as the 3 supplied weren't sufficient. We also had to purchase alternative screws as we were putting the shelf onto a stud wall rather than a plasterboard wall. But both of these queries were dealt with quickly and efficiently by the customer service team, so we have been very impressed with the company as a whole.”

Helpful Report

Posted 1 year ago

Hi James, thanks for your review. The shelves you have purchased are for solid masonry walls or can also be fixed into timber studs as long as they are strong and sturdy, each customer has a different wall type so sometimes require different fixings. We are happy to hear you were very impressed with our company as a whole and we hope to see you again soon!

Posted 1 year ago

“Thank you for your wonderful craftsmanship, great material and excellent communication.”

Helpful Report

Posted 1 year ago

Thank you for your feedback! We are pleased to hear you are happy with your purchase and the communication you received from us. We hope to see you again in the future!

Posted 1 year ago

“Great service, fantastic product, looks amazing.”

Helpful Report

Posted 1 year ago

Hi Jonathan, thanks for your 5* review. We are thrilled to hear you are happy with the service and product you received from us and we hope to hear from you again in the future :)

Posted 1 year ago

“Great oak shelves, easy to put up. Look lovely in my cottage. Thank you Traditional Beams.”

Traditional Beams 5 star review on 15th January 2023

Helpful Report

Posted 1 year ago

Hi Nicola, thanks you for your review, we are glad you are happy with your Oak shelf. Our shelves are kiln dried but please ensure you keep your radiator on a minimal heat to avoid any movement :)

Posted 1 year ago

“Excellent product and communication.”

Helpful Report

Posted 1 year ago

Hi Neal, thank you for your 5* review! We are thrilled to hear you are pleased with your order and the communication your received from us :)

Posted 1 year ago

“Great customer service. Visited the showroom before buying and were very helpful - I even picked up a brilliant chopping board whilst we were there. Oak beam is fantastic and great prices, too.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to visit our showroom, we are glad you were happy with the customer service you received from us and we managed to help you select the perfect beam for you :) The chopping boards will be going live on the website soon :D

Posted 1 year ago

“Beautiful shelves. Excellent customer service! Even two years after I ordered these I called up to replace some brackets as we are moving house and they have sent us out some new ones at an extremely reasonable price! Will definitely use Traditional Beams again”

Helpful Report

Posted 1 year ago

Hi Shirin, thanks for your kind review. It's lovely to hear you found our customer service excellent and the Pine Shelves you ordered 2 years ago still beautiful :) We look forward to hearing from you again!

Posted 1 year ago

“Burnt far too quick for OAK,lots of the product was crushed sawdust.not a oak log overall dissatisfied.”

Helpful Report

Posted 1 year ago

Hi Kevin, we are sorry to hear you are dissatisfied with your order. As specified on our website we do advise due to the small size of them they are best used in conjunction with logs. The main benefit of our oak briquettes is fast, intense heat making them an exceptional fuel to get your stove up to temperate.

Posted 1 year ago

“I was very pleased with the service I received from this company.”

Helpful Report

Posted 1 year ago

Hi Kenneth, it's great to hear you were very pleased with the service you received from us. Thank you for shopping with Traditional Beams :)

Posted 1 year ago

“The shelf is fine but the delivery time was poor. When I ordered it was in stock but it took 3 weeks to arrive. I missed my grandson's birthday.”

Helpful Report

Posted 1 year ago

Hi Margaret, thanks for your feedback. I am sorry for any confusion but all of our items are handmade to order as specified on our website and your order left us well within our estimated dispacth time. I can see that you did email us asking for us to speed up your order but as advised unfortunately this was something we were unable to do as we were in our busiest time of the year. Sorry for any disappointment.

Posted 1 year ago

“Efficient ordering system and help when my order was supposedly lost by courier Good quality product”

Helpful Report

Posted 1 year ago

Hello, thanks for your review. We are sorry to hear you order went missing in transit but we are glad we managed to get this issue sorted for you promptly and you are happy with the quality of our timber :)

Posted 1 year ago

“Communication from start to finish was excellent. I am very happy with the quality of my beam and it looks amazing in situ. I would highly recommend Traditional Beams and would definitely buy again.”

Helpful Report

Posted 1 year ago

Hi Gillian, thanks for your review! We are thrilled to hear you are happy with your Oak Beam and the communication you received from us. Thank you for your recommendation we really appreciate it and hope to see you again soon!

Posted 1 year ago

“Traditional Beams have proved to be an excellent company to deal with. Very clear and informative website. Ordering on-line was simple and effective. Communication on confirmation and delivery was good. The product when it arrived was exactly what we expected. Fitting was not complex but required precision fittings supplied. Now in place on our new fireplace and looks fantastic.”

Traditional Beams 5 star review on 19th December 2022

Helpful Report

Posted 1 year ago

Hi David, thank you for your feedback and for sharing your photo with us - your fireplace looks wonderful! It's lovely to hear you were very happy with the service & communication you received from us! Thank you for choosing to shop with Traditional Beams, we hope to see you again!

Posted 1 year ago

“We really love our oak beam above our fireplace. It’s solid and a great addition to our room. Easy to maintain and have had so many compliments!”

Helpful Report

Posted 1 year ago

Hi Alison, thanks for you 5* review. It's lovely to hear your oak beam is a great new addition to your room and you have had so many compliments on it, they soon become the focal point of any room! Thanks for shopping with us :)

Posted 1 year ago

“Stunning products of high quality - and great customer service. Highly recommend.”

Helpful Report

Posted 1 year ago

Hello, thanks for your 5* review! It's wonderful to hear you find our timber high quality and the finish of your order stunning! We are glad we have managed to provide you with a good service! Thanks for your recommendation :)

Posted 1 year ago

“Bought a lovely walnut mantelpiece and corbels - arrived on time, in good condition, and with pre-drilled holes and clear fittings. Looks great now it's up - am so pleased with the way it finishes the fireplace recess.”

Helpful Report

Posted 1 year ago

Hello, thanks for your 5* review! We are thrilled to hear your Oak Beam with Corbels has finished off your fireplace perfectly and it arrived on time :) We hope to see you again in the future!

Posted 1 year ago

“Great product, delivered with care, thank you 😊”

Helpful Report

Posted 1 year ago

Hi Jason, thanks for your order! We are glad you are pleased with it and the delivery care :) Thank you for choosing to shop with Traditional Beams!

Posted 1 year ago

“Very happy with quality of this product. Good delivery. Would use this company again.”

Helpful Report

Posted 1 year ago

Hello, thank you for your review. It's great to hear you are really happy with the quality of your order and you would not hesitate to return to us in the future :)

Posted 1 year ago

“The beam is perfect for our fireplace, communication was good, courier awful left parcel in the rain all day after throwing over my fence ! Despite being asked to leave in my porch !”

Helpful Report

Posted 1 year ago

Hi Lisa, thanks for your feedback. We are glad the beam is perfect for your fireplace. We are sorry to hear your item was left in the rain, this is not what our couriers are contacted to do so I will raise a complaint with them regarding this - sorry for any inconvenience caused!

Posted 1 year ago

Traditional Beams is rated 4.9 based on 2,890 reviews