Traditional Beams Reviews

Name: Traditional Beams
Address: Traditional Beams, The Warren Workshop, Margrove Park, Boosbeck, Saltburn-by-the-sea, North Yorkshire
Rating: 4.90

4.9 Rating 2,893 Reviews

98 %

of reviewers recommend Traditional Beams

4.9

Based on 2,893 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Traditional Beams:

We help home owners interior dreams become a reality through our unique range of handcrafted timber products.

Visit Website

Phone:

01287236623

Email:

info@traditionalbeams.com

Location:

Traditional Beams, The Warren Workshop,
Margrove Park, Boosbeck,
Saltburn-by-the-sea
North Yorkshire
TS12 3BZ

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Traditional Beams 5 star review on 16th November 2024

1015

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We bought an oak beam for our fireplace, it looks amazing and was exactly what we wanted. I added the metal shelf brackets to suit the look of the room. David took the time to point out that normally these products don't go together and didn't just "grab the money", as it was they really look great together. We really appreciated both the quality of the products and the attention to customer care, thanks David.”

Traditional Beams 5 star review on 19th January 2021

Helpful Report

Posted 3 years ago

Hi Brian, thanks for taking the time to leave us such a lovely review and for providing us with a photo. It's nice to hear your views with regards to our company not being money grabbers, we are always open and honest when offering help to our customers. The Rustic Metal Brackets for our shelves compliment your beam perfectly...great idea! Your comments have been passed on to David we really appreciate it. We hope to hear from you again in the future :)

Posted 3 years ago

“Excellent service and product”

Helpful Report

Posted 3 years ago

Hi Joan, thanks for the 5* review we are delighted to hear you were happy with the service and product you received. Thanks for shopping with Traditional Beams :)

Posted 3 years ago

“Beautiful quality product with an excellent choice of designs. We had to wait a bit, but it was worth it in the end.”

Helpful Report

Posted 3 years ago

Hello, thanks for leaving us some feedback we are thrilled to hear you are happy with the quality of your item and the wait was worth it :) We hope to hear from you again in the future

Posted 3 years ago

“Nice product & well packaged, will be ordering again soon”

Helpful Report

Posted 3 years ago

Hi Neil, thanks for the review! We are delighted to hear you are happy with your product and found it to be well packaged. We welcome your next order, thanks for shopping with Traditional Beams :)

Posted 3 years ago

“Fabulous beam for my fireplace. Great service and great product. Easy to fit too”

Helpful Report

Posted 3 years ago

Hi Richard, thank you for leaving us some feedback. Its great to hear you are happy with the quality of your beam and you were happy with the service you received. We hope to hear from you again in the future :)

Posted 3 years ago

“Searched the internet for ages and couldn’t be happier with the beam. I ordered the “light” and went 6inch high and 5inch deep. Really pleased with the dimensions for the fireplace and the colour and details to the fireplace are just right”

Traditional Beams 5 star review on 16th January 2021

Helpful Report

Posted 3 years ago

Hi Rachel, thank you for your feedback and for providing us with a photo, we love to see the end results! We are delighted to hear we managed to supply exactly what you were looking for and you found the colour and dimensions just right :)

Posted 3 years ago

“Brilliant beams and service”

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Posted 3 years ago

Hi Scott, thanks for taking the time to leave us some feedback, its lovely to hear you were happy with our Beams and the service you received from us, we hope to hear from you again :)

Posted 3 years ago

“Beam will be fixed to fireplace next week, but the beam itself appears very satisfactory.”

Helpful Report

Posted 3 years ago

Hi Martin, thanks for the 5* review, we are delighted to hear you are happy with your purchase from us and we hope to hear from you again in the future

Posted 3 years ago

“Good service from start to finish, decent price and when beam arrived, could see it was a quality product. Was finishing touch to my fire place.”

Traditional Beams 5 star review on 15th January 2021

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Posted 3 years ago

Hi Alan, thanks for taking the time to share your photo with is, our Beam finishes off your fireplace wonderfully :) We are delighted to hear you were happy with your full end to end shopping experience with us! We hope to hear from you again in the future

Posted 3 years ago

“Lovely beam, however installation was frustrating... it's still not sitting correctly and has a gap at the top.”

Helpful Report

Posted 3 years ago

Hello, thanks for your review. I am sorry to hear you are having troubles with your installation. We have supplied thousands of these items and 99% of customers manage to install them successfully. For the 1% who can't install it is usually an installation issue. Please get in touch and we will be able to advise accordingly :)

Posted 3 years ago

“Fantastic service, love our beam. Would definitely use this company again. Thanks”

Helpful Report

Posted 3 years ago

Hi Hayley, thanks for taking the time to share your photos we love to see the end results of our customers installations! We are delighted to hear you like it and were happy with the communication from our Customer Service team, we look forward to hearing from you again the future :)

Posted 3 years ago

“I was looking for a beam with rustic character - knots, lumps, cracks etc. The beam i received was perfect - very close in quality to the photos online. Attaching it to the wall was simple, as clear instructions and quality fixtures were included. I'm very pleased with my purchase.”

Helpful Report

Posted 3 years ago

Hi Martyn, its great to hear we managed to supply exactly what you were looking for and you found our products to match as advertised online. We are happy to hear you are very pleased with your process and you found out installation process easy to follow. Thanks for shopping with Traditional Beams

Posted 3 years ago

“Fantastic thanks to traditional beams. A beautiful piece of timber and great communication throughout. Will definitely be back for more Tim Doyle. TD Carpentry and Joinery”

Helpful Report

Posted 3 years ago

Hi Tim, thanks fro the 5* review, we are thrilled to hear you are happy with the quality of our products and the communication you received from our Customer Service Team, we look forward to hearing from you again in the future :)

Posted 3 years ago

“Very pleased with the service we received, from ordering through to the product. The actual beam is of the highest quality and I wouldn’t hesitate to recommend.”

Helpful Report

Posted 3 years ago

Hello, thanks for leaving us some feedback. its lovely to hear you would not hesitate to recommend us. We are delighted you are very pleased with the service and quality of production you have received. Thanks for shopping with Traditional Beams

Posted 3 years ago

“Good quality, nice addition”

Traditional Beams 5 star review on 14th January 2021

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Posted 3 years ago

Hi Pierluigi, thank you for sharing your lovely photo with us, our Beam has completed your fireplace perfectly :) Its great to hear you are happy with the quality of our Oak and the end results, we hope to hear from you again in the future!

Posted 3 years ago

“Superb company that have delivered a bespoke product to me. Nothing was too much trouble. They made it custom size and sent me pictures throughout production to ensure I was happy with the result. Very impressed with you.”

Traditional Beams 5 star review on 13th January 2021

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Posted 3 years ago

Hi Thomas, thanks for sharing your comments and photo. We are delighted to hear we were able to supply you with excellent customer service and you are very happy with the end result. Once your fireplace is finished I am sure it will look wonderful :) We hope to hear from you again in the future!

Posted 3 years ago

“Ordered an oak shelf that was delivered promptly and proved to be of high quality - very pleased with the product and service”

Helpful Report

Posted 3 years ago

Hello, thanks for leaving us some feedback its great to hear you are happy with the quality of your Oak Shelf and the service you received. We hope to hear from you again in the future :)

Posted 3 years ago

“Ordering was easy, delivery was as promised (even in the run up to Christmas). The aged oak fascia beam was exactly what we wanted, was easy to fit, and looks superb. We'll be using Traditional Beams again, without a doubt.”

Helpful Report

Posted 3 years ago

Hi Chris, thanks for sharing your experience and photos with us, its lovely to hear you would not hesitate coming back to us in the future! We are glad you were happy with our delivery times and installation process. We look forward to your next purchase :)

Posted 3 years ago

“Good service but disappointed in the goods received. Received an oak beam which was split down the whole length to a depth of about 3/4 of the width.”

Helpful Report

Posted 3 years ago

Hello Brian, thank you for your review. The product you have received is an air dried oak beam which can feature varying cracks and other distinguishing features. We do show a number of photos to give an idea of the differences in beams on the product page however each piece is unique as it is a natural product. We also state in the description that each beam can vary in terms of cracks, knots, grain and colour. These are the same beams we use for all of our fireplace beams which we also have finished examples of throughout our website. We offer this option to provide cheaper prices for those wanting to finish their fireplace beams themselves and save some money. I can see you ordered directly from our website and all of this information was available to you at the time of order so it is disappointing to see a negative review based on something that is a natural part of the product and to be expected. I can assure you we don't send beams out with cracks which are excessive and can not be used. We only send out high quality beams. Cracks can actually be a good indication the beam is nice and dry and has done the majority of its moving. The cracks will also not affect the structural integrity of the beam. As the beam are air dried is it also typical for beams to crack as they acclimatise to room temperature. If you are looking for a product with no cracks then I believe this may not be the right product for you. I have checked our emails to see if you have messaged us about being disappointed with your order. Unfortunately I can not see any correspondence from yourself. If you are not happy with the item we happily accept returns providing the item is unused and in its original condition. Many thanks, Rebecca

Posted 3 years ago

“Although my shelf arrived damage, i emailed customer services immediately. After receiving a reply apologising for any inconvenience caused. They said they would send a replacement out immediately. This they did and a replacement shelf was delivered the next day. I am impressed with their service and would not hesitate in using them again and would highly recommend. Thank you Traditional Beams for restoring my faith in human kind. Sally”

Helpful Report

Posted 3 years ago

Hi Andy/Sally, thank you for leaving such a kind review. We are delighted you are happy with the Customer service you received and we have restored your faith in human kind! Here at Traditional beams we want our customers to receive the products you have paid for. Unfortunately items being damaged in transit is out of our control but we will do whatever we can to rectify the situation to ensure all of our customers are happy :)

Posted 3 years ago

Traditional Beams is rated 4.9 based on 2,893 reviews