Traditional Beams Reviews

Name: Traditional Beams
Address: Traditional Beams, The Warren Workshop, Margrove Park, Boosbeck, Saltburn-by-the-sea, North Yorkshire
Rating: 4.90

4.9 Rating 3,000 Reviews

98 %

of reviewers recommend Traditional Beams

4.9

Based on 3,000 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Traditional Beams:

We help home owners interior dreams become a reality through our unique range of handcrafted timber products.

Visit Website

Phone:

01287236623

Email:

info@traditionalbeams.com

Location:

Traditional Beams, The Warren Workshop,
Margrove Park, Boosbeck,
Saltburn-by-the-sea
North Yorkshire
TS12 3BZ

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Traditional Beams 5 star review on 18th April 2025

Rebecca Arundale

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service & products”

Helpful Report

Posted 3 years ago

Hi Michael, thank you for your review we are happy to hear you received a very good service from us and you are happy with your order. Please let us know what we can improve on to achieve the full 5 stars.

Posted 3 years ago

“Very good quality and arrived quite quickly ( very near Xmas) looks great.”

Helpful Report

Posted 3 years ago

Hello, thank you for your review. We are pleased to hear you are happy with the very good quality of your order and it arrived quickly. Please let us know what we could have done better to achieve the full 5 stars!

Posted 3 years ago

“The Beam itself was great, as advertised and fittings all good but delivery was very disappointing. The third party company clearly had no interest in it by dumping it outside the house in the rain in full view of the road with an automated email received saying it had been left with "Bishop" - there is no one anywhere near us with that surname.”

Helpful Report

Posted 3 years ago

Hello, thank you for your feedback. We are glad to hear you are happy with your order, I am sorry to hear this regarding the delivery - this is not how we would expect our customers or items to be treated. Thank you for bringing it to our attention I will raise this with our courier - sorry for the inconvenience this caused you.

Posted 3 years ago

“Great service Fabulous looking products”

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Posted 3 years ago

Hi Terry, thank you for your review, we are thrilled to hear you received a great service from us and you are happy with your order from us. We hope to hear form you again :)

Posted 3 years ago

“Quality is superb, but make sure you order a large enough beam.”

Helpful Report

Posted 3 years ago

“Great looking piece of wood, easy to install.”

Helpful Report

Posted 3 years ago

Hello, thank you for your review. We are happy to hear you are happy with your order and you found our installation process easy to follow. Please let us know what we can improve on to achieve the full 5 stars :)

Posted 3 years ago

“It was easy to find what i was looking for on the website and arrived on time well packaged. You need to remember when ordering sizes that the beams have a face that is smooth and untreated which did change my plan slightly but i achieved the look i was after.”

Traditional Beams 4 star review on 10th December 2021

Helpful Report

Posted 3 years ago

Hi Martin, thank you for your review. We are happy to hear you found our website easy to navigate and we managed to supply what you were looking for. That is correct our website states all beams will come supplied with 3 sides finished and the side fixed to the wall be unfinished. Thank you for shopping with us!

Posted 3 years ago

“Very good service and product”

Helpful Report

Posted 3 years ago

Hi Ben, thanks for your review. We are happy to hear you received a very good service and product from us. Please let us know what we could have done better to achieve the full 5*. Thanks for shopping with Traditional Beams we hope to hear form you again

Posted 3 years ago

“Excellent produce, looks beautiful over our fire place. Easy to fit and really pleased with quality. Would give 5 stars but price held me back. You pay for quality though and it is quality.”

Traditional Beams 4 star review on 7th December 2021

Helpful Report

Posted 3 years ago

Hi Andrew, thank you for your review. It's great to hear you are happy with the quality of your arched oak beam and found our installation instructions easy to follow. Sorry to hear we were marked down a star due to the price, however, we are really competitive in the industry at the moment and there has also been a price increase across the board on timber/packaging products etc. We are glad to hear you feel as though you have paid for top quality oak :)

Posted 3 years ago

“Excellent service”

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Posted 3 years ago

Hello, thank you for your review, we are delighted to hear you received an excellent service from us, please let us know what we can do to achieve the full 5 stars :)

Posted 3 years ago

“Excellent product, exactly what we wanted, delivered well within the time frame given.”

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Posted 3 years ago

Hi Rhys, thanks for leaving us a review its great to hear we have managed to supply exactly what you were looking for and it was delivered well within the time frame given. Please let us know if their is anything we can improve on so we can achieve the full 5 starts :) We hope to see you again!

Posted 3 years ago

“Really pleased with our beam for our fire place, great service too.”

Helpful Report

Posted 3 years ago

Hello, thanks you for leaving us a review, we are happy to hear you are really pleased with your beam and the service you received - please let us know what we can do better next time to read=ch the full 5 stars as your feedback is very important to us :)

Posted 3 years ago

“The quality and finish is superb, the best oak shelves I have seen. My only grip is the fitting could be better to accommodate plasterboard walls 8/10”

Helpful Report

Posted 3 years ago

Hi James, thanks you for your review. This is because you have ordered the shelves for solid brick walls, we do have plasterboard versions available on our website - if you would like to get in touch please email us on info@traditionalbeams.com and we will advise you on what you need to do in this situation as you have ordered the wrong shelves

Posted 3 years ago

“I ordered some colour samples and I received them very quickly and they really helped with my choice.”

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Posted 3 years ago

Hi Della, thanks for leaving us a review, its great to hear our colour samples have helped you make a decision with your order. Thanks for shopping with us

Posted 3 years ago

“I'm very pleased with my beam, it's beautiful. Traditional Beams answered my questions quickly. I'm surprised there's no fixings with my type of beam and no way to buy a fixing kit separately. I also had trouble with the delivery company where tracking said it was overnight delivery but did mention they don't deliver on a Saturday! I waited in ALL day.”

Traditional Beams 4 star review on 18th August 2021

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Posted 3 years ago

“Very helpful company with great customer service.”

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Posted 3 years ago

Hi Claire, thank you for leaving us a review, we are delighted to hear you found our company very helpful with great customer service. Please let us know what we can do better to achieve the full 5 stars :)

Posted 3 years ago

“Beam is stunning, hidden fixings not so, the washer on each bolt makes the beam stand off the wall so there’s a gap behind and it leans forward. Hard to align all 3 bolts a template would be very helpful. Our beam is off slightly as couldn’t twist the fixings as suggested. That said we absolutely live our beam it’s transformed our fireplace, and as nothing is straight in our old cottage a slightly unlevel beam adds to it. Would recommend, these are comments not criticism.”

Traditional Beams 4 star review on 27th July 2021

Helpful Report

Posted 3 years ago

Hello, thanks for leaving us review, we are delighted to hear you are happy with your Reclaimed Beam and it has transformed your fireplace. With regards to the washer, beams can be installed with our without them, however they do add extra support to the beam. The gap should be very minimal which is also great to add airflow to the beam. We appreciate your feedback and we have noted the template recommendation. We hope to hear form you again in the future :)

Posted 3 years ago

“I bought a rustic "aged" oak fire surround. Overall I am happy with its appearance. I have though two observations. Firstly, the oak uprights should not be aged at their ends which consist of them having rounded chamfers. The effect means that the ends do not look as well as they might when placed on the hearth; the chamferring creates a shadow which suggests the upright is floating slightly above the hearth. Similarly, the end that abuts the horizontal beam which joins both uprights would look better if the joint were to be tight with no shadow. The chamferring should be restricted to the long edges of all the beams plus just the ends of the horizontal beam. The second point concerns the fixing of the beams. Precise measurements are needed to achieve a good fit and appearance. For this a paper/card template would be very helpful to locate the position of where holes must be drilled. The firm does provide a bespoke service where it might be possible to address the comment on chamferring which was made in the context of the current standardised product only. The colour samples are a good idea; colours viewed on a screen are not always 100% accurate. The oak product itself is very good and effective but remember that "aged" means it naturally contains some cracks and knotts. Competitive price and good turn around times when making an order. Excellent overnight delivery once the order was ready to go.”

Helpful Report

Posted 3 years ago

Thank you so much for taking the time to leave us such a detailed and honest review. We are always looking for ways to improve our service and we will certainly take your feedback on board. It has been a pleasure dealing with you and we really appreciate your kind words about our product.

Posted 3 years ago

“Easy to navigate site. Clear description of products. Plenty of product options. Ordering was easy. Delivery met expectations. I love the products and the prices we're reasonable”

Traditional Beams 4 star review on 27th June 2021

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Posted 3 years ago

Hello thank you for taking the time to share your photo with us - they look lovely! We are happy to hear you found our website easy to navigate and were happy with the product and price range we have to offer! Please do let us know if there was anything we could have done better to achieve the full 5 stars. Thanks for choosing to shop with traditional Beams!

Posted 3 years ago

“Product is excellent my only concern was when we mounted the beam onto the fixing rods (one at either end) they didn’t retain the beam tight against the wall due to the weight. Perhaps supplying an extra rod may be useful. That being said we applied an adhesive as extra back up and everything looks great. Thanks”

Helpful Report

Posted 3 years ago

Traditional Beams is rated 4.9 based on 3,000 reviews