Tradex Insurance Reviews

Name: Tradex Insurance
Address: 100 Kings Road, Brentwood, Essex
Rating: 3.09

3.1 Rating 175 Reviews

53 %

of reviewers recommend Tradex Insurance

Company Reviews

Metrics

Info

3.1

Based on 175 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.6 out of 5

About Tradex Insurance:

At Tradex Insurance Services, a trading name of Clegg Gifford & Co Limited, we provide insurance solutions for the UK motor trade industry.

With a client-first approach and extensive experience, we’re here to meet your needs.

We’d love to hear from you! Your reviews help us grow and improve, so please share your experience.

If something hasn’t met your expectations, reach out to us at complaints@cginsurance.com —we’re here to help and committed to finding a solution.

Your satisfaction means everything to us!

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Anonymous

Anonymous // 01/01/2019

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“The team at Tradex and in particular Matt Maynard always go the extra mile in order to help you place your business. Relations are key to them as a business partner and the close links we have with Matt open up doors for other products.”

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Posted 7 years ago

“Got thought fairly promptly and my awkward query was sorted out over the phone.”

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Posted 7 years ago

“Ian Jolly consistently goes above and beyond the call of duty for me and always delivers on his promises. He is very knowledgeable in all aspects and on the very rare occasion that he doesn't know he will find out. I cannot praise him enough!”

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Posted 7 years ago

“"" too expensive very bad customer service . unreliable!!”

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Posted 7 years ago

“A quick and easy process and a competitive premium for our 2 car household. I would definitely recommend!”

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Posted 7 years ago

“Forever putting premiums up terrible customer service one year traders policy £3000 on renewal £20,000 hadent even claimed .”

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Posted 7 years ago

“Update of mid takes an eternity to sort out. Their system is flawed and I have been stopped by the police for no insurance as the database shows as uninsured. Have to carry my policy around to prove insurance.”

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Posted 7 years ago

“It is impossible to contact them via the telephone, you are left on hold for at least 20 minutes whatever the time of day you call. To make an update to your policy online submitting the details they request does not work. I will definitely not renew with them”

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Posted 7 years ago

“very rude,waste of time.”

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Posted 7 years ago

“Tradex exploits there customers I was insured with them for a year and when it came to renewing my policy they increased it by nearly £2000 For know reason at all never made a claim or any acedents. They gave no reasons .”

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Posted 7 years ago

“The only thing that made me happy was dealing with Ian Jolly, he was the only member of staff that I felt at ease with and he actually dealt with my enquire very professionally. I had serious concerns before I called Tradex as I knew the reputation was not very good. Ian quoted me for a homefleet client as was very competent. Ian Jolly is a credit to Tradex and I will be asking for Ian anytime I call.”

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Posted 7 years ago

“Easy to work with, competitive premiums and a good customer care service should you need to call upon them. I would highly recommend Tradex Insurance”

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Posted 7 years ago

“I have started to buy and sell a few cars from home and was unsure on what cover I needed. The Tradex policy gave me everything I needed to enable to try out my new venture”

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Posted 7 years ago

“Try contacting them and you'll probably lose the will to live. Sent me 1 years fleet experience instead of the 2 . Tried to get them to correct it but if i had attempted to get blood out of a stone i think i would've been more successful.”

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Posted 7 years ago

“After a bit of to and fro from a multitude of other insurers, with no avail, Tradex were able to cover a risk I was unable to place anywhere else. Within a day I managed to obtain the insurance for my customer; and was provided with full documentation promptly. Furthermore their underwriter Chloe Phillips was responsive and super helpful (for example pre-emptive notes were added to advise me of what was, and wasn't, needed pre and post inception). I must say I appreciate the amenability of the insurer and the affable professionalism of their agent. First time I've placed a risk with Tradex. Will definitely look to place more in the future.”

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Posted 7 years ago

“Tradex often help us place risks which other insurers refrain from offering terms meaning we have an option for cover for all clients including niche risks and distressed business. We do a lot of business with Tradex who in turn work hard to meet our service requirements.”

Helpful Report

Posted 7 years ago

“I deal with Ana Peidade, she is excellent in dealing with all aspects of what is required. She has a great excellence in her work and deals with our company on a highly professional basis. we have never been let down by Ana or the services of Tradex Insurance.”

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Posted 7 years ago

“Great Service”

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Posted 7 years ago

“I spoke to someone called lacey victory the help she gave me was great and i am happy with the service she gave”

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Posted 7 years ago

“Today 3/5/17 called but on hold for 30 minutes, then they cut me off - just dropped the call. Tried again, on hold for 30 minutes, they cut me off again. Renewal is due on 8/5 and I don't have terms - it's non compliant, going to make sure the Financial Ombudsman Service sees this. Are they going out of business/have they gone out of business?”

Helpful Report

Posted 7 years ago

Tradex Insurance is rated 3.1 based on 175 reviews