Tradex Insurance Reviews

Name: Tradex Insurance
Address: 100 Kings Road, Brentwood, Essex
Rating: 3.06

3.1 Rating 180 Reviews

52 %

of reviewers recommend Tradex Insurance

Company Reviews

Metrics

Info

3.1

Based on 180 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.6 out of 5

About Tradex Insurance:

At Tradex Insurance Services, a trading name of Clegg Gifford & Co Limited, we provide insurance solutions for the UK motor trade industry.

With a client-first approach and extensive experience, we’re here to meet your needs.

We’d love to hear from you! Your reviews help us grow and improve, so please share your experience.

If something hasn’t met your expectations, reach out to us at complaints@cginsurance.com —we’re here to help and committed to finding a solution.

Your satisfaction means everything to us!

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Anonymous

Anonymous // 01/01/2019

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“Is this nightmare to add vehicle or to remove vehicle when using the tradex app slow, slow slow for one charge is -minimum 25 minutes playing with app this is unbelievable ……is not only that… it’s not show your changes after that,you not on 100%. Sure. Very very slow. , I can’t believe it”

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Posted 1 year ago

“Completed my insurance claim with them. When they found out I had a rental vehicle the jacked the price right up and said if I leave I should pay £300. Bunch of snakes and I will never go with them again. Will also be adding to my thousands of followers to never go with them either.”

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Posted 1 year ago

“Modern robbery They send you a box and they charge you £180 for that and It is really useful very expensive cover and poor customer service. Rude customer service. They just big lier. Everything they said to you is not true”

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Posted 1 year ago

“Absolutely raging to say the least! They're ok taking the money but keep hanging up if u try and make a claim. Would not recommend this to any1 at all. The service we got when my car was written off was terrible too. Took about 4 months for it to get assessed and taken away.”

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Posted 1 year ago

“Do not use!!! Have a Fleet Insurance with them! they took one of the vans for repairs after an accident. That was in June 2022 and I still don’t have the van back, been calling them everyday since and everyday is a different answer “we don’t know where the van is” , “ oh you don’t have it”, “we can’t find someone to fix it”. I still have to pay for the van out of my pocket as they refuse to cover it. They now just refuse to take my calls whenever I try or just ask me for all the info “as per the policy” and transfer my call to 5 other people that ask me the same thing just so I can finally be told to just wait. Do not use them they just run an insurance scam it’s not worth saving a few pounds with them just so you pay more if an accident happens”

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Posted 2 years ago

“I found the staff at Tradex Insurance very professional and helpful and quick to respond regarding an issue I had, which has now been finally sorted. Whilst not wishing to trying to show any favoritism to any particular individual, I would like to give a special mention to Joanne Slater for all her help and assistance ! Thank You !”

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Posted 3 years ago

“Had a non fault accident in August 2020 I was told by Tony Alter to pay £500 and was promised the money back once the other party admitted liability and paid out. Now the other part has admitted liability and paid out HOWEVER Mrs Rafia Khanam Is now refusing to give me back my £500 excess that is rightfully owed to me. THE COMPANY ARE FRAUDULENT !”

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Posted 3 years ago

“Non fault claim and they stole excess payment from my payment from the other insurance company. No reason given”

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Posted 3 years ago

“We deal with Vic Hughes for our commercial vehicle policy. He has sourced us a policy that is both cost effective, and flexible for our growing business. Very happy, would not hesitate to recommend”

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Posted 3 years ago

“Reasonable price”

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Posted 3 years ago

“Very disorganised company. Every time I speak to a different person and get a different answer and different options for the policy; it’s like they don’t know their own products. Very frustrating. I’d prefer to work in writing; but they don’t respond to emails.”

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Posted 3 years ago

“Rebbeca did excellent job thanks”

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Posted 3 years ago

“Vic was very helpful and informative and friendly”

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Posted 3 years ago

“Easy and quick serve”

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Posted 4 years ago

“Lorna from Aberdeen great help as always”

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Posted 4 years ago

“They are verry good on price and services! Great!!”

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Posted 4 years ago

“My insurance is due gor renewal next month up to now i have had no problems atall always helpful on the phone i dont get these bad reviews because i ainy had no trouble atall ?? Good insurance company hope i havent spoke to soon!!”

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Posted 4 years ago

“Very helpful, on the ball to give you a good deal on your taxi insurance.”

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Posted 4 years ago

“Just renewed taxi insurance..... lorna was very helpful”

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Posted 4 years ago

“Just renewed my policy for the 19th year as a London Taxi driver with Clegg Gifford and as always Joanne Slater sorted it in her usual efficient manner - thanks Joanne. Also like to thank Sherrie Anderson and Kelly Kendall for their assistance in the renewal. I have had a few claims over the 19 years and have never encountered a problem with the claims process and hopefully won’t have to use it in the future ! Reminder to renew was sent well in advance and documents emailed to me immediately.”

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Posted 4 years ago

Tradex Insurance is rated 3.1 based on 180 reviews