Tradex Insurance Reviews

Name: Tradex Insurance
Address: 100 Kings Road, Brentwood, Essex
Rating: 3.07

3.1 Rating 167 Reviews

55 %

of reviewers recommend Tradex Insurance

Company Reviews

Metrics

Info

3.1

Based on 167 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.5 out of 5

About Tradex Insurance:

At Tradex Insurance Services, a trading name of Clegg Gifford & Co Limited, we provide insurance solutions for the UK motor trade industry.

With a client-first approach and extensive experience, we’re here to meet your needs.

We’d love to hear from you! Your reviews help us grow and improve, so please share your experience.

If something hasn’t met your expectations, reach out to us at complaints@cginsurance.com —we’re here to help and committed to finding a solution.

Your satisfaction means everything to us!

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy and quick serve”

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Posted 3 years ago

“Lorna from Aberdeen great help as always”

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Posted 3 years ago

“They are verry good on price and services! Great!!”

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Posted 4 years ago

“My insurance is due gor renewal next month up to now i have had no problems atall always helpful on the phone i dont get these bad reviews because i ainy had no trouble atall ?? Good insurance company hope i havent spoke to soon!!”

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Posted 4 years ago

“Very helpful, on the ball to give you a good deal on your taxi insurance.”

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Posted 4 years ago

“Just renewed taxi insurance..... lorna was very helpful”

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Posted 4 years ago

“Just renewed my policy for the 19th year as a London Taxi driver with Clegg Gifford and as always Joanne Slater sorted it in her usual efficient manner - thanks Joanne. Also like to thank Sherrie Anderson and Kelly Kendall for their assistance in the renewal. I have had a few claims over the 19 years and have never encountered a problem with the claims process and hopefully won’t have to use it in the future ! Reminder to renew was sent well in advance and documents emailed to me immediately.”

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Posted 4 years ago

“No not happy at all were victims of a crime by a third party to therd own vehicle whuch set our vehicle on fire being parked next to there's yet we were penslised for it loosing 2 years no claims bonus plus our premium being doubled having been insured for 35 years nrver having onr single claim against or us or vice versa Yet tradex havd failed to chase after the perpetrator for the costs which they have had 6 months to do so we are disgusted in Tradex to say the least”

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Posted 4 years ago

“Very helpful, on the ball to give you a good deal on your taxi insurance. An all round nice experience”

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Posted 4 years ago

“My trade insurance quote for this year has doubled to 4300 Really wint be using them anymore”

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Posted 4 years ago

“I have been a taxi driver for 37 years and for many of them Lorna Wallace has been my go to person. I can honestly say that Lorna has always been very professional, knowledgeable and so friendly. Just a really nice lady who always gives her best to you. Never let me down. Thanks for everything Lorna. 👍❤️”

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Posted 4 years ago

“Lorna Wallace is a very nice lady and is good at taxi ins business I think she is great.”

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Posted 4 years ago

“We got scammed big times don't ever use this company”

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Posted 4 years ago

“Renewal agreed and good communications throughout and documentation received by return of request to renew. Thank you”

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Posted 4 years ago

“Never ever use this company. Even if you have to pay another broker double. They will do anything and everything to get out of paying for a claim.”

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Posted 4 years ago

“Zero stars very bad customer service”

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Posted 4 years ago

“We took out a trader's policy with tradex via a broker (peacock's, who are also turning out to be useless, we will be contacting the FSA regarding them in the morning) the policy is absolutely useless and doesnt constitute what would be described as a trader policy at all. They set a 3 car limit, despite being given proof that we operate a buying, repairing and selling business, making it extremely difficult to trade in already tough times Any attempt to contact them has resulted in nobody being available to address our issue, leaving us no option but to take another policy out with another company. Avoid at all costs, or you may need a small claim court to recover the cost of a miss sold financial service”

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Posted 4 years ago

“Excellent service and very fast. They are always helpfu.”

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Posted 4 years ago

“I have been a Tradex customer for a 5 years +, but in the last couple of years something at Tradex has changed for the worse and they are now unrecognisable to the company they were some years ago. I was happy with the staff and their service level, the staff used to be reasonably happy and willing to help, but now the service level has plummeted to unimaginable depths. Tradex operate like an old fashioned company, and by all accounts this is not such a bad thing, there are many old fashioned companies where the ethos is ‘the customer is always right’, and ‘value the customer’, but in the last couple of years Tradex have lost all concept of such an ethos, and have transformed into a Neolithic organisation where the company ethos seems to be ‘we just couldn’t care less’. The staff are rude, unhelpful and disinterested and all answer the phone like you are interrupting their day when you call, with 'sighing', 'tutting' and ‘holding’ seemingly the order of the day. They have a 'gang like mentality' where they defend themselves in each and every situation and blame everyone but themselves for any mistakes they make, irrespective of proof that you may supply to them. They seem to act within a law created by Tradex, thus shielding them from the stark realisation that they are in fact a really bad company with an appalling attitude. They are rubbish, utter rubbish as the many customer reviews highlight. They take an age to answer the phone, take an age to answer emails, they increase prices without explanation or justification, do not value loyalty, refuse to email documents and their online motor trade website works sporadically at best. I would be ashamed to work at a place at Tradex ‘we just couldn’t care less’!”

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Posted 4 years ago

“Absolutely awful you used to wear a mask 😷 when you robbed people”

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Posted 4 years ago

Tradex Insurance is rated 3.1 based on 167 reviews