Tradex Insurance Reviews

Name: Tradex Insurance
Address: 100 Kings Road, Brentwood, Essex
Rating: 3.09

3.1 Rating 175 Reviews

53 %

of reviewers recommend Tradex Insurance

Company Reviews

Metrics

Info

3.1

Based on 175 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.6 out of 5

About Tradex Insurance:

At Tradex Insurance Services, a trading name of Clegg Gifford & Co Limited, we provide insurance solutions for the UK motor trade industry.

With a client-first approach and extensive experience, we’re here to meet your needs.

We’d love to hear from you! Your reviews help us grow and improve, so please share your experience.

If something hasn’t met your expectations, reach out to us at complaints@cginsurance.com —we’re here to help and committed to finding a solution.

Your satisfaction means everything to us!

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“CLAIMS NUMBER DOES NOT WORK”

Helpful Report

Posted 6 years ago

“Had my policy 20 years contacted renewals spoke to young lady who didn’t care that I was going to leave due to the fact I got a quote £100 cheaper.tgey just don’t look after there loyal customers.going with bolingtons very happy”

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Posted 6 years ago

“Had my policy ten years with them, in the first few years they were great but steadily went downhill after being taken over. Had an accident last year (non fault), rang to let them know im not liable, witnesses,cctv, etc, then received my renewal and nearly fell over. They paid out the other party without any contact with myself or the witnesses. Rang to query it then told they werent aware of any witnesses or cctv I told them about despite me stating it on my previous conversations. After being put on hold they then came back with a load of rubbish trying to palm me off. Avoid like the plague, was warned a few years ago about them now I can see it for myself.”

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Posted 6 years ago

“Having dealt with Tradex over a number of years working for an insurance broker I cannot believe they continue to get away with being so bad without being taken to task over it. Customer service is poor, claims service is appalling. And their general attitude to brokers and customers leaves a lot to be desired. I think a complete overhaul is needed starting with the management.”

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Posted 6 years ago

“HAVE TO WAIT OVER A YEAR TO GET PAID OUT IF YOU AR VERY LUCKY”

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Posted 6 years ago

“Shocking experience. Vehicle was written off and past from department to department when chasing pay out. I was told pay out authorised and would be with me within 2 days and still waiting 2 weeks later. I must have spoken to 20 different people all just fobbed me off.”

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Posted 6 years ago

“Their customer went into the back of my car in September. They accepted liability very quickly (within 1 week) and now they won't respond to my solicitors emails regarding payout of my expenses.... Seems like they are dragging their feet. Absolutely shocking!”

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Posted 6 years ago

“Won't help with claim and have screwed me over”

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Posted 6 years ago

“can never get through to them, plus they do not do new business”

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Posted 6 years ago

“My vehicle was stolen last year and they still haven’t paid me out, or even given me the vehicle back even though they know where it is. The worst insurance company i have been with!!! Also they have the cheek to say close the case and we’ll consider to renew my policy.”

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Posted 6 years ago

“Rang the number on their website and it wouldn't connect. Great service”

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Posted 6 years ago

“Never answer the phones and very poor service”

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Posted 6 years ago

“Trade X are the third party insurance company, their driver was at fault and admitted full liability straight away, the accident was back in January 2018 and I am still waiting on settlement of my claim !!!! My solicitor has been emailing them all the relevant information and now they refuse to talk to her as they do not take third party calls. They hide behind this and do not respond to emails even when being advised that the next stage is court proceedings and they are out with the regulated timescales. Shocking company and claim handlers.”

Helpful Report

Posted 6 years ago

“I would avoid this insurance like the plague. I was involved in a non-fault accident where the person who hit me and I are both insured with Tradex. They have done everything in their power to delay payment, and bully me to accepting a below retail value offer. The accident happend in February, their initial valuation was £4k under the agreed valuation of £30k. When I raised a complaint over the valuation, they gave me an interim cheque for £26k and told me it was just an interim payment and would settle in full later. At that point they took the courtesy car back, and I received a final settlement cheque of £100. I have returned the cheque, their tactic is to make you wait and wear you down so you end up accepting a below retail value of the car. They have setup an entire department for this purpose. I've given them several examples of what the car was worth at the time of the accident and they have ignored them all stating they use Glass's guide. Glass's guide does not take into account vehicle rarity which this was. The same guide values R34 GTR's at around £20-25k when in truth you can't buy one for less than £45k. If I could rate them 0 stars I would. They will not pay out in a reasonable time frame, and if they do payout it will be well below what it costs you to replace the vehicle. I've advised several friends and traders not to use them. Please do not make the same mistake I did, it has caused me nothing but anxiety and stress.”

Helpful Report

Posted 6 years ago

“the service is OK, when someone actually picks up the phone. But spending every single time at least 10 minutes on the phone before even speaking to someone is not acceptable. And it doesn't matter which department I am ringing”

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Posted 6 years ago

“Never answer the phones & never reply to emails”

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Posted 7 years ago

“"" too expensive very bad customer service . unreliable!!”

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Posted 7 years ago

“Forever putting premiums up terrible customer service one year traders policy £3000 on renewal £20,000 hadent even claimed .”

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Posted 7 years ago

“It is impossible to contact them via the telephone, you are left on hold for at least 20 minutes whatever the time of day you call. To make an update to your policy online submitting the details they request does not work. I will definitely not renew with them”

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Posted 7 years ago

“very rude,waste of time.”

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Posted 7 years ago

Tradex Insurance is rated 3.1 based on 175 reviews