Tradex Insurance Reviews

Name: Tradex Insurance
Address: 100 Kings Road, Brentwood, Essex
Rating: 3.06

3.1 Rating 180 Reviews

52 %

of reviewers recommend Tradex Insurance

Company Reviews

Metrics

Info

3.1

Based on 180 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.6 out of 5

About Tradex Insurance:

At Tradex Insurance Services, a trading name of Clegg Gifford & Co Limited, we provide insurance solutions for the UK motor trade industry.

With a client-first approach and extensive experience, we’re here to meet your needs.

We’d love to hear from you! Your reviews help us grow and improve, so please share your experience.

If something hasn’t met your expectations, reach out to us at complaints@cginsurance.com —we’re here to help and committed to finding a solution.

Your satisfaction means everything to us!

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No not happy at all were victims of a crime by a third party to therd own vehicle whuch set our vehicle on fire being parked next to there's yet we were penslised for it loosing 2 years no claims bonus plus our premium being doubled having been insured for 35 years nrver having onr single claim against or us or vice versa Yet tradex havd failed to chase after the perpetrator for the costs which they have had 6 months to do so we are disgusted in Tradex to say the least”

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Posted 4 years ago

“Very helpful, on the ball to give you a good deal on your taxi insurance. An all round nice experience”

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Posted 4 years ago

“My trade insurance quote for this year has doubled to 4300 Really wint be using them anymore”

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Posted 4 years ago

“I have been a taxi driver for 37 years and for many of them Lorna Wallace has been my go to person. I can honestly say that Lorna has always been very professional, knowledgeable and so friendly. Just a really nice lady who always gives her best to you. Never let me down. Thanks for everything Lorna. 👍❤️”

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Posted 4 years ago

“Lorna Wallace is a very nice lady and is good at taxi ins business I think she is great.”

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Posted 4 years ago

“We got scammed big times don't ever use this company”

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Posted 4 years ago

“Renewal agreed and good communications throughout and documentation received by return of request to renew. Thank you”

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Posted 4 years ago

“Never ever use this company. Even if you have to pay another broker double. They will do anything and everything to get out of paying for a claim.”

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Posted 4 years ago

“Zero stars very bad customer service”

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Posted 4 years ago

“We took out a trader's policy with tradex via a broker (peacock's, who are also turning out to be useless, we will be contacting the FSA regarding them in the morning) the policy is absolutely useless and doesnt constitute what would be described as a trader policy at all. They set a 3 car limit, despite being given proof that we operate a buying, repairing and selling business, making it extremely difficult to trade in already tough times Any attempt to contact them has resulted in nobody being available to address our issue, leaving us no option but to take another policy out with another company. Avoid at all costs, or you may need a small claim court to recover the cost of a miss sold financial service”

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Posted 4 years ago

“Excellent service and very fast. They are always helpfu.”

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Posted 4 years ago

“I have been a Tradex customer for a 5 years +, but in the last couple of years something at Tradex has changed for the worse and they are now unrecognisable to the company they were some years ago. I was happy with the staff and their service level, the staff used to be reasonably happy and willing to help, but now the service level has plummeted to unimaginable depths. Tradex operate like an old fashioned company, and by all accounts this is not such a bad thing, there are many old fashioned companies where the ethos is ‘the customer is always right’, and ‘value the customer’, but in the last couple of years Tradex have lost all concept of such an ethos, and have transformed into a Neolithic organisation where the company ethos seems to be ‘we just couldn’t care less’. The staff are rude, unhelpful and disinterested and all answer the phone like you are interrupting their day when you call, with 'sighing', 'tutting' and ‘holding’ seemingly the order of the day. They have a 'gang like mentality' where they defend themselves in each and every situation and blame everyone but themselves for any mistakes they make, irrespective of proof that you may supply to them. They seem to act within a law created by Tradex, thus shielding them from the stark realisation that they are in fact a really bad company with an appalling attitude. They are rubbish, utter rubbish as the many customer reviews highlight. They take an age to answer the phone, take an age to answer emails, they increase prices without explanation or justification, do not value loyalty, refuse to email documents and their online motor trade website works sporadically at best. I would be ashamed to work at a place at Tradex ‘we just couldn’t care less’!”

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Posted 4 years ago

“Absolutely awful you used to wear a mask 😷 when you robbed people”

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Posted 4 years ago

“Tradex is good company”

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Posted 4 years ago

“If I could give Tradex 0 stars I would. My genuine and heartfelt advice is to steer clear of this firm. THE most unprofessional, disorganised and downright unhelpful firm of any nature that I have ever dealt with. Over six months to deal with a very straightforward third-party claim. Emails that take weeks to be answered, and then only after a response is repeatedly chased for, systems that clearly aren't fit for purpose and staff from top to bottom who seem not to care. Anything that you might need, want or expect if you require support or have to make a claim will NOT be provided by Tradex. Even if just one person heeds mine and others advice, that will be a win, do yourself a massive favour and do NOT do business with Tradex as you will regret it. I don't say this lightly, but Tradex doesn't deserve to continue trading.”

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Posted 5 years ago

“Very arrogant People ,they treat they treated me like its my fault when i got involved in an accident .And it was a third party fault . My car wasn’t Repaired for 6 months and never compensated me”

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Posted 5 years ago

“Tradex are an awful company that do not support their clients. Their staff are rude and dishonest, firstly I was told that they had paid the claim in full then when I challenged this they said that they were awaiting another document so hadn't paid anyone anything. Secondly, they kept claiming that they had sent out notices / emails for a 'statement' but when I stated I hadn't received any, they reacted as if it was my fault and only began email correspondence when I called in relentlessly. I was made to feel in the wrong and without the support of the insurance company which shouldn't be the case when dealing with something as serious as a car crash. In addition to this, no one contacted me to look at my vehicle for damage and when I said this over the phone, they shrugged it off with 'oh ok, sorry about that' and then carried on asking irrelevant questions about whether I had received a letter (which I hadn't, surprise surprise). Although I dealt with very helpful customer service reps, it was the more 'experienced' staff that are rude, impatient and unhelpful. Finally, they do not follow up with any emails, phone calls or claims even. Due to this, I now have a claim against me on my insurance as they couldn't be bothered to argue my case for me. I never leave reviews, let alone bad ones but this company shocked me with their incompetence, so I felt this is necessary for future customers to be aware when deciding to chose Tradex as their insurance company.”

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Posted 5 years ago

“Absolutely awful company.. Mr Trevor macdonald is a pompous arrogant man and avoid these cowboys at all costs!!”

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Posted 5 years ago

“brilliant customer service! very friendly and professional. I especially amazed by politeness and the great attitude of staff such as Joann Slater who are really good at what they doing. h.n khan”

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Posted 5 years ago

“Tradex are not a trustworthy company.Will take your premium and not pay out on genuine claims.Their inability to operate in a reasonable time frame with efficiency and understanding of how this affects your livelihood is unacceptable.They are the fraudsters guising as an insurance company.Insurance is there to protect you should your vehicle be in an accident so my advice is give your hard earned money to a genuine company with good customer service and who will pay out on your claim.No company should turn making a claim into a part time job.Hours on the phone, calls and emails unanswered and their inherent blame someone else culture is all too draining.Avoid, avoid, avoid!”

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Posted 5 years ago

Tradex Insurance is rated 3.1 based on 180 reviews