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Trade Wetrooms Reviews

4.5 Rating 1,599 Reviews
88 %
of reviewers recommend Trade Wetrooms
Company Reviews Metrics Info
4.5
Based on 1,599 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 85%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Read Trade Wetrooms Reviews

About Trade Wetrooms:

Trade price wet rooms, everything you need for DIY wet room projects, Nationwide Next day delivery, Order Online or Call our Wet Room Specialists!

Visit Website

Phone:

01235 608 843

Email:

customer.services@tradewetrooms.com

Location:

17 Blacklands Way,
17 Blacklands Way
Abingdon
OX14 1DY

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Anonymous
Verified Reviewer
“Ordered and the delivery was left outside on a public footpath. Made contact and no apology. Needed for the weekend. Replacement was sent and no tracking then was delivered Monday so too late. I refused delivery and am still waiting for my refund. I imagine I will have to chase this again and then eventually raise a charge back with my bank due to the poor customer service.”
Helpful Report
Posted 2 years ago
Chris HENDERSON
Verified Buyer
“Very helpful staff, made it a pleasure to order after my builder put me in touch with Trade Wetrooms”
Helpful Report
Posted 2 years ago
Christopher Parkin
Verified Buyer
“Brilliant service”
Helpful Report
Posted 2 years ago
Bathroom Haven
Verified Buyer
“Service was above and beyond”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“I was super impressed with the next day delivery and when I found out a part was missing they sorted it immediately and it arrived the following day. Brilliant customer service and I would highly recommend.”
Helpful Report
Posted 2 years ago
Doug Hallows
Verified Buyer
“Super fast process great delivery”
Helpful Report
Posted 2 years ago
David Cherry
Verified Buyer
“I ordered on Monday the 5th and apparently delivered on the 6th. Just had the proof photo sent and it’s been taken from the front of the house. It’s on a public footpath next to a field and can be seen by everyone that enters the estate. This is not a safe place and can’t imagine why the driver would consider it to be. Not happy and waiting to see what happens now See photo of the apparent leave safe location”
Helpful Report
Posted 2 years ago
Kitty Davies
Verified Buyer
“Great price, great service and actually able to speak to real people on the phone (and they do what they've promised!). Next day delivery - amazing.”
Helpful Report
Posted 2 years ago
Len Robotham
Verified Buyer
“Great Customer service and good prices. Had an issue with the wrong product being delivered, HOWEVER it wasn't really TradeWetrooms fault. The box had been mislabelled by the manufacturer. I called Customer Services and explained the problem. They asked me to send a photograph showing the problem. They confirmed that they would arrange a replacement (which arrived next day). Great response from the company and they resolved a problem which could have become a major issue for me. Thanks. I would recommend the company and will use again.”
Helpful Report
Posted 2 years ago
Nick Lambourn
Verified Buyer
“We've been asked to write a review when half the goods have not been delivered, so it is not going to be very good. We placed one order, had a tanking kit delivered one day, and then a box with 2 x linear drains the next day, and still no shower bases (the most important part).”
Helpful Report
Posted 2 years ago
Catherine Mawson
Verified Buyer
“We have used Trade Wetrooms twice for supply of Nuance Bushboard, and on both occasions the service and delivery have been excellent. The online ordering is easy and slick and the after sales communication is great too. I can definitely recommend using this company.”
Helpful Report
Posted 2 years ago
Mike Neville
Verified Buyer
“Poor customer service had to chase trade Wetrooms three times despite being promised a call back , all because of your error. Next day delivery it was not.”
Helpful Report
Posted 2 years ago
Neville Barry
Verified Buyer
“Excellent service, prompt delivery, best uk price.”
Helpful Report
Posted 2 years ago
Neil Vince
Verified Buyer
“Great prices, excellent customer services and speedy delivery will definitely use again.”
Helpful Report
Posted 2 years ago
Natasha Stewart
Verified Buyer
“The best price online and also such quick delivery- what’s not to like?”
Helpful Report
Posted 2 years ago
Samuel Kellet
Verified Buyer
“Poor customer service. Rude. Wouldn’t let me speak.”
Helpful Report
Posted 2 years ago
Omamode Efeotor
Verified Buyer
“Difficult company to get hold of when something needs changing. The delivery service was awful and very distressing. Very good product and rapid dispatch.”
Helpful Report
Posted 2 years ago
Wayne Nicholas
Verified Buyer
“Great service great product Quick delivery”
Helpful Report
Posted 2 years ago
Leigh Milton
Verified Buyer
“As a trade’s man I usually buy these panels from my local stockists. On this occasion they couldn’t buy them for the price Wet rooms were selling them for! Ordered on Monday morning, delivered on Wednesday morning. How good is that!!”
Helpful Report
Posted 2 years ago
Laura Perrett
Verified Buyer
“The fulfilment side of TradeWetrooms is appalling. I paid £28 for 1-2 day delivery and my order has been stuck in the depot for 4 days with no indication when I might receive it. Customer services just tell me there is a ‘delay’ with no attempt to get the items to me in a faster way or even compensate the delivery charge. First time customer, and I won’t be back.”
Helpful Report
Posted 2 years ago
Trade Wetrooms is rated 4.5 based on 1,599 reviews
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