Trade Radiators Reviews

Name: Trade Radiators
Address: 82 Mitchell Street, Glasgow, Glasgow
Rating: 4.68

4.7 Rating 5,021 Reviews

93 %

of reviewers recommend Trade Radiators

4.7

Based on 5,021 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Trade Radiators:

ABOUT

Trade Radiators is the UK's premier online radiator and heated towel rail retailer, with a huge range of products suitable for any space in need of heat. Priding ourselves on providing high quality products, combined with a dedicated and knowledgeable support team, you can be sure to find a rad or rail to suit your needs. Whether you're looking for something for a small en-suite or are fitting out an entire new property development, Trade Radiators can assist with advice, competitive pricing, fast delivery and top quality products, as well as 100% security.

DELIVERY

Trade Radiators are delighted to be able to offer free delivery of our products to all mainland UK addresses. Whether your order includes single or multiple items, we'll delivery it fast and free without extra charges, using our friendly and reliable courier service. We take customer service incredibly seriously and fully understand the importance of an efficient and reliable delivery service for our customers.

T&Cs

We pride ourselves in the high quality of all of our radiators and heated towel rails as well as the detailed information provided on our website. However, we realise there are times when our customers will need to change or return their orders. For this reason, we offer a generous 30 day money back guarantee to all of our customers.

Visit Website

Phone:

01412250430

Email:

info@traderadiators.com

Location:

82 Mitchell Street,
Glasgow
Glasgow
G1 3NA

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Trade Radiators 5 star review on 12th March 2025

184

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very impressed but so much on delivery. Window of 9am to 6pm too much with them saying you MIGHT get a better idea of time on the day am hr before!! The delivery driver did phone, opened the back of the van and my delivery wasn't there!! It came on another truck in the afternoon. That said, everyone I've dealt with have been great👍”

Helpful Report

Posted 1 day ago

Thank you for your thoughtful 4-star review! We're glad to hear that you were impressed with our service and the team you've interacted with. We understand that the delivery window can be frustrating, and we truly appreciate your patience during the process. Your feedback is invaluable, and we’ll certainly take it on board to improve our delivery experience in the future. If you need any assistance or have any questions, please don’t hesitate to reach out. Best wishes, Kim Brines

Posted 5 hours ago

“I purchased online thus I didn't have any interaction with anyone at Trade Radiators”

Helpful Report

Posted 3 days ago

Thank you for your 4-star review, Stewart! We're pleased to hear that your online purchase experience went smoothly. If you have any questions or need assistance in the future, don't hesitate to reach out. We're always here to help! Best wishes, Kim Brines

Posted 2 days ago

“Delivered a day lte but no issue with that. Product as expected, fitted and fully functional. Might be useful to indicate that it is delivered without valving - might get additional sales value.”

Helpful Report

Posted 6 days ago

Thank you for your thoughtful 4-star review! We appreciate your understanding regarding the delivery delay and are glad to hear that the product met your expectations and is fully functional. If you have any more feedback or need assistance, please don’t hesitate to get in touch. We’re here to help! Best wishes, Kim Brines

Posted 6 days ago

“The actual radiators seem ok quality overall. The plastic covers that fit over the top valves are really poor quality though, not acceptable on this price radiator so have just left them off. Also the feet are £40 each foot, they are flimsy and don't even come with any fixings.”

Helpful Report

Posted 1 week ago

Thank you for taking the time to share your feedback! We're pleased to hear that you find the radiators to be of good quality overall. We appreciate your comments regarding the plastic covers and the feet; we continuously strive to improve our products, and your input helps us in that process. If you have any other concerns or suggestions, please don’t hesitate to reach out. We’re here to assist you! Best wishes, Kim Brines

Posted 1 week ago

“Right product at a good price and super prompt delivery.”

Helpful Report

Posted 2 weeks ago

Thank you for the wonderful 4-star review, Philip! We're delighted to hear that you found the right product at a great price and that our delivery was super prompt. Your feedback is invaluable to us, and we hope to serve you again very soon! Best wishes, Kim Brines

Posted 2 weeks ago

“Good prices, rapid delivery and very well packaged. The radiator arrived in perfect condition. My only issue is that the oval column radiator I purchased doesn't have a blocker/diverter in the bottom tube to aid more efficient flow through. The diagram on the website showed it, and that's why I chose this radiator. I had to purchase a flow diverter separately at the cost of ~ £30.”

Helpful Report

Posted 2 weeks ago

Thank you for your review, Stephen! We're glad to hear that you found our prices, delivery speed, and packaging to be top-notch. Diverters are only needed for vertical radiators or radiators bigger than 1000mm high. The one you have ordered is 600mm x 812mm so that is why one has not been supplied as it is not required. Best wishes, Kim Brines

Posted 2 weeks ago

“Really easy ordering and great care in packaging. However, aluminium radiator instructions did not identify that plugs are both left hand and right hand thread. Plugs very poorly engineered as well. Manufacturer has lessons to learn. Well done wholesaler!”

Helpful Report

Posted 3 weeks ago

Thank you for your feedback, Robert! We appreciate your kind words about our ordering process and packaging. We're sorry to hear about the confusion with the radiator plugs and the engineering issues you've encountered. Your input is invaluable, and we will certainly pass your comments along to the manufacturer for improvement. We hope to serve you better in the future! Best wishes, Kim Brines

Posted 2 weeks ago

Author didn't leave any comments.

Helpful Report

Posted 3 weeks ago

Thank you for the review! Best Wishes, Kim Brines

Posted 3 weeks ago

“So far, so good. The online catalogue, selection process, ordering, price, payment and delivery of the radiator I have chosen have all gone very smoothly. I can fully recommend this. As yet, the radiator and fittings are not installed so I cannot comment further. If they work and last as well as the service experienced so far, then 5 stars would be the rating.”

Helpful Report

Posted 3 weeks ago

Thank you for sharing your positive experience with us! We’re glad to hear that you had a smooth journey from browsing our online catalogue to placing your order. Your recommendation means a lot to us! We hope the radiator and fittings perform just as well as our service, and we look forward to hearing your feedback once they’re installed. Warm regards, Kim Brines

Posted 3 weeks ago

“Trade radiators is very good to deal with, easy online ordering, efficient and nice people to deal with. Delivery via DX, an absolute nightmare. Didn't deliver when they said they would. Lost the next rad and also failed to deliver the first day!! Damages the Trade Radiators brand.”

Helpful Report

Posted 1 month ago

Thank you for your valuable feedback, Andrew! We're pleased to hear that you found Trade Radiators easy to deal with and appreciated our efficient service. We sincerely apologize for the delivery issues you faced with DX, as this does not reflect our usual standards. Your comments are important to us, and we will be sure to address these concerns with our delivery partners to improve future experiences. We truly appreciate your support and hope to serve you better next time. Best wishes, Kim Brines

Posted 1 month ago

“Works absolutely fine”

Helpful Report

Posted 1 month ago

Thank you for your great 4-star review, William! We're pleased to hear that everything is working well for you. If there's anything more we can do to enhance your experience, please let us know. Best wishes, Kim Brines

Posted 1 month ago

“Fast delivery good radiators”

Trade Radiators 4 star review on 12th December 2024

Helpful Report

Posted 3 months ago

“Great radiator valves in Anthracite from West Delta. A little paint chipping noticeable out of the box but I was able to hide this.”

Helpful Report

Posted 3 months ago

Thank you for your review, Michael! We’re glad to hear you’re pleased with the anthracite radiator valves. It’s great that you were able to address the paint chipping so easily. Your feedback is invaluable, and we appreciate you bringing it to our attention. If you need any further assistance, we’re here to help! Best wishes, Kim Brines

Posted 3 months ago

“I haven't used the radiator yet, but it is a Stelrad product so I expect it to be OK. It was well packaged and turned up without any damage. I was a little disappopinted with the fact that the radiator and the valves turned up separately with five days in between. Courier allowed me to choose a delivery date so I could ensure there was someone home to receive it”

Helpful Report

Posted 3 months ago

Thank you for your review, Mr. We're glad to hear that your Stelrad radiator arrived well packaged and undamaged. Our Stelrad radiators do have a delivery time of 7-10 working days and the valves came from a different warehouses so they were dispatched separately. It's great that our courier allowed you to choose a delivery date to ensure someone was home. If you have any questions once you start using your radiator, please don't hesitate to reach out. Best wishes, Kim Brines

Posted 3 months ago

“Quickly dispatched unfortunately when unpackaged, found radiator to be damaged. One call to customer service and a couple of photos latter, and collection and replacement delivery arranged for next day. Collection and delivery happened on time delaying installation by only 2 days, very good service when dealing with an issue. Would recommend for this reason combined with competitive prices.”

Helpful Report

Posted 3 months ago

Thank you for your thoughtful review! We're glad to hear that our customer service team was able to resolve the issue quickly and that both the collection and replacement went smoothly. It's great to know that you found our prices competitive as well. Your recommendation is truly appreciated, and we’re here to help whenever you need us next! Best wishes, Kim Brines

Posted 3 months ago

“Good quality radiators, delivery delayed, arrived early the following morning.”

Helpful Report

Posted 3 months ago

Thank you for your review and for your understanding regarding the delivery! We’re glad to hear that despite the delay, your radiators arrived promptly the following morning and that you’re satisfied with the quality. Your feedback means a lot to us, and we appreciate your support. Best wishes, Kim Brines

Posted 3 months ago

“Product order easy and delivered quickly. Only disappointment was 1 week later £100 had been knocked of the supposedly massively discounted price I paid.”

Helpful Report

Posted 3 months ago

Thank you for your feedback! We're glad to hear that you found the ordering process easy and appreciated the quick delivery. We understand your disappointment regarding the price change, and we continually strive to offer the best value. Your input is invaluable to us, and we hope to have the opportunity to serve you again in the future! Best wishes, Kim Brines

Posted 3 months ago

“Helpful staff and nice designer radiators, still to be installed. Unfortunately the delivery company gave us very short notice, and we had no time to get back home, so they dumped 3 expensive large rads very visibly in the garden and left, marking the consignments as 'signed for' which they were definitely not, unless by squirrels. Luckily a friend noticed and rescued them. So that let customer service down.”

Helpful Report

Posted 4 months ago

Thank you for your review and kind words about our products. We're really sorry to hear about the delivery hiccup; that’s certainly not the level of service we strive for. Your feedback is invaluable and will help us address this with the delivery company. We’re glad to know your radiators were rescued! We hope you enjoy your new designer radiators once they’re installed. Best wishes, Kim Brines

Posted 4 months ago

“Great service, good product.,Does what it is supposed to !”

Helpful Report

Posted 4 months ago

That is great to hear, thank you for the fantastic review. Kim Brines

Posted 4 months ago

“Great product arrived on time fitted and working great”

Helpful Report

Posted 4 months ago

That’s amazing to hear and very much appreciated. We are a small business/team here at Trade Radiators so this means a lot to us, thank you! Kim Brines

Posted 4 months ago

Trade Radiators is rated 4.7 based on 5,021 reviews