Trade Radiators Reviews

Name: Trade Radiators
Address: 82 Mitchell Street, Glasgow, Glasgow
Rating: 4.68

4.7 Rating 5,021 Reviews

93 %

of reviewers recommend Trade Radiators

4.7

Based on 5,021 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Trade Radiators:

ABOUT

Trade Radiators is the UK's premier online radiator and heated towel rail retailer, with a huge range of products suitable for any space in need of heat. Priding ourselves on providing high quality products, combined with a dedicated and knowledgeable support team, you can be sure to find a rad or rail to suit your needs. Whether you're looking for something for a small en-suite or are fitting out an entire new property development, Trade Radiators can assist with advice, competitive pricing, fast delivery and top quality products, as well as 100% security.

DELIVERY

Trade Radiators are delighted to be able to offer free delivery of our products to all mainland UK addresses. Whether your order includes single or multiple items, we'll delivery it fast and free without extra charges, using our friendly and reliable courier service. We take customer service incredibly seriously and fully understand the importance of an efficient and reliable delivery service for our customers.

T&Cs

We pride ourselves in the high quality of all of our radiators and heated towel rails as well as the detailed information provided on our website. However, we realise there are times when our customers will need to change or return their orders. For this reason, we offer a generous 30 day money back guarantee to all of our customers.

Visit Website

Phone:

01412250430

Email:

info@traderadiators.com

Location:

82 Mitchell Street,
Glasgow
Glasgow
G1 3NA

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Trade Radiators 5 star review on 12th March 2025

184

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve used the cast iron radiators before and I’m happy with them. However when you pay extra for a nice finish they charge £50 for the wall stays in the same finish! When you add valves to match the headline cost increases significantly.”

Helpful Report

Posted 1 week ago

Thank you for your review, Simon! We're pleased to hear that you're happy with our cast iron radiators. We understand your concerns regarding the additional costs for the wall stays and matching valves. Offering various finishes does sometimes lead to extra costs, but we appreciate your feedback and will take it into consideration as we continue to improve our offerings. We hope you enjoy your purchase and look forward to serving you again soon! Best wishes, Kim Brines

Posted 1 week ago

“The radiators are gorgeous however brakets difficult to fit took longer than expected by the plumbers”

Trade Radiators 3 star review on 18th December 2024

Helpful Report

Posted 2 months ago

Hello, thank you for your review! We're glad to hear that you find the radiators gorgeous. We're sorry to learn that the brackets posed a challenge during installation. We appreciate your feedback as it helps us improve our products and services. If there's anything else we can assist you with, please don't hesitate to reach out. Kim Brines

Posted 2 months ago

“Great products but terrible communication. I ordered a Nordic Oslo 3 column curved radiator for under a bay window. On ordering it stated a 6-8 week wait. Based on that timelines I scheduled a plumber to install it when it came as trade radiators have a very strict policy on returns and until it is installed you won’t know if there’s any functional issues (you only have 3 days to report a faulty product). 6 weeks passed since ordering with no communication so I emailed. It was only then I was told the factory in Italy closes for the summer and it would be a further 6 weeks. Again getting close to the estimated delivery date, no communication from trade radiators. I sent a follow up email on a Friday to no reply. The Tuesday, without any prior warning the radiator was delivered. I then had to order valves and legs (again with the tight returns dates I waited to as close to the installation date as possible to order). When the delivery arrived it was only the radiator valves. I had to contact trade radiators again for the radiator legs to be dispatched. The radiator and parts are of great quality and have been working fine so far. It is the lack of communication that was disappointing.”

Helpful Report

Posted 4 months ago

Thank you for your feedback, Deirdre. We really appreciate your kind words about the quality of our products. We truly apologize for the lack of communication you experienced during your order process. We aim to provide timely updates to our customers, and it's clear we fell short in your case. Your concerns about delivery notifications and follow-up on the radiator accessories are incredibly valuable to us, and we will be addressing them with our team to improve our service. We’re glad to hear that the radiator is working well for you now, and we hope it looks great under your bay window. Thank you again for bringing this to our attention. Best regards, Kim Brines

Posted 4 months ago

“Quality radiators, but it took eight days to get them delivered, not pleases with that.”

Helpful Report

Posted 4 months ago

We are terribly sorry that the experience was nowhere near as smooth as it should have been. The courier service has let us all down here which is not our usual standards at all. Apologies again that your experience was far from ideal. We do hope we get another chance to look after you in the future.

Posted 4 months ago

“Great radiator but inadequate installation instructions- awful!. And no fixings to wall provided - unforgiveable.”

Helpful Report

Posted 5 months ago

Apologies for the inconvenience. We have checked your order and you didn't contact us to let us know there was a problem. Any issues (including missing parts) should be reported to our Customer Service team ASAP to allow us the opportunity to rectify this for you which we would do right away. We would have preferred to send you a new fixing kit and would have done so had we been given the opportunity. If you have any further issues please don't hesitate to contact us. Thank you.

Posted 5 months ago

“Radiator was delivered in good condition on time”

Helpful Report

Posted 6 months ago

Thank you for your review and feedback!

Posted 6 months ago

“Excellent service. Only slight issue was a bit of damage to the face of one of the rads. Unfortunately I did not spot within the 3 day deadline”

Helpful Report

Posted 7 months ago

Thank you for your review, we are very happy you were pleased with the service. I am sorry to see there is some damage on the radiator, we do encourage/remind you in the dispatch email that goods should be checked within three days in order to allow us to replace the goods for you. If you have any further issues please don't hesitate to contact us. Thank you.

Posted 7 months ago

“Good radiators lovely thank you. But i have to ssy your delivery is very poor. I am waiting from arrow carriers that my radiator should of been delivered yesterday but the driver ran out of time and todsy i still haven't received it. I am very annoyed as it is costing us money because the plumber iscwsiting to fit this radiator. Regards Wendy Harris”

Helpful Report

Posted 10 months ago

“Fast delivery, cosmetic damage to the front of the radiator from the courier but did not notice this until after the 3 day return policy when it was opened for installation.”

Helpful Report

Posted 10 months ago

We are sorry to hear this Any issues (including damages) should be reported to our Customer Service team to allow us the opportunity to replace the item for you. Your items should be 100% perfect and will have left that way, this is most likely transit damage. We would have preferred to replace the item and would have done so had we been given the opportunity. Apologies for your inconvenience.

Posted 10 months ago

“Hi the radiator was slightly damaged on top right and corner, with the trouble that I had with delivery I decided not to sent it back I touched it up with radiator paint. The delivery was poor I had three days of being informed by e mail that my radiator was being deliverd, it was finally delivered on third day of staying in and waiting”

Helpful Report

Posted 11 months ago

Apologies for any inconvenience caused Alan, please do always contact us straight away with any issues at all so we can aim to resolve them for you as quickly as possible. We are very sorry the couriers have let us both down in this instance. If there is anything we can help with in the future please let us know.

Posted 10 months ago

“Paid for a radiator online, it was delivered in a box not damaged is this something that needs a review? You didn’t fail to carry this out and I don’t see how you can excel at sending a box via a courier to my home address.”

Helpful Report

Posted 1 year ago

Thank you for your review. We are glad this was a smooth process.

Posted 1 year ago

“Nice radiator. Fixing kit would have been nice.”

Helpful Report

Posted 1 year ago

We are terribly sorry if this was not received with your goods. We have checked your order and you didn't contact us to let us know there was a problem. Any issues (including missing parts) should be reported to our Customer Service team ASAP to allow us the opportunity to rectify this for you which we would do right away. If you have any further issues please don't hesitate to contact us. Thank you.

Posted 1 year ago

“The selection of radiators and the pricing were excellent. The staff were very helpful. But you lost the sale of both radiators ( over £300 ) because of your delivery firm Arrow who didn't deliver on the day they say said which held my builders up plus several other problems including the slow return of product which could have resurrected the sale. Yasmin can give you the details. Shame otherwise it would have been 5*”

Helpful Report

Posted 1 year ago

Thank you for your review Michael. Our sincere apologies that the experience was nowhere near as smooth as it should have been. The courier service has let us all down here which is not our usual standards at all. We do hope we get another chance to look after you in the future.

Posted 1 year ago

“I ordered a bathroom ladder radiator and the first two radiators delivered had minor flaws. Customer service was very responsive and replacement sent without delay. Price was competitive but have done without hassle of faulty goods.”

Helpful Report

Posted 1 year ago

Thank you for your review. We are extremely sorry your experience was not as smooth as it should have been. This is certainly not up to our usual standard. We do hope we get another chance to look after you in the future.

Posted 1 year ago

“Nothing wrong with ‘Trade Radiators’ as such but big problem with their supplier. I bought a ‘Towelrads Ascot’ vertical radiator. The individual panels were a mm or so higher or shorter than the others. Trade radiators refunded promptly, but they should check the products before they’re sent out to the customer.”

Helpful Report

Posted 1 year ago

Thank you for your review, our sincere apologies there was an issue with the goods you received, this is certainly not our usual standard. We do hope we get another chance to help you in the future.

Posted 1 year ago

“I was disappointed that the bushes didn’t arrive with the radiator. They were sent by post but it meant the engineer coming back again”

Helpful Report

Posted 1 year ago

Thank you for your review. Our sincere apologies again for any inconvenience that was caused with this.

Posted 1 year ago

“Can't give a review as still waiting for plumber to install the radiators following major renovations.”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sure you will be pleased with your purchase!

Posted 1 year ago

“Product bought came well packed and in time, there was a variation in weight on postage sticker it was 28kg and invoice 42kg. On preparation for installing plumber thought best to have feet as radiator was closer to 40kg weight. I phoned through to helpline as online the delivery only had a ' standard' option and we needed a quicker time. I explained all this about no option for one day delivery from website and the agent was quite abrupt and just told me to follow the website process, i did it again and still no option for one-day so i phoned again and a lovely lady , Jasmine explained that the standard delivery option will automatically be one day. The abrupt response from the first agent was unnecessary and indeed possibly avoided had your website delivery option be clearer. Review on product will depend on time.”

Helpful Report

Posted 1 year ago

Thank you for your review, we are very sorry of the experience was not as smooth as it should have been, apologies for any misunderstandings. If we can assist you any further please don't hesitate to contact our Customer Service team on 0141 225 0430, thank you.

Posted 1 year ago

“I think charging £50 to return a radiator is a joke.”

Helpful Report

Posted 1 year ago

Sorry you feel this way, the charges given come directly from the courier. We do always give the option of arranging your own return should you wish to do so.

Posted 1 year ago

“The self drilling screws that came with the towel rail are not long enough. Otherwise the order was delivered quickly.”

Helpful Report

Posted 1 year ago

Thank you for your review Ian. Any issues at all should be reported to the customer service team who will be happy to assist.

Posted 1 year ago

Trade Radiators is rated 4.7 based on 5,021 reviews