Trade Radiators Reviews

Name: Trade Radiators
Address: 82 Mitchell Street, Glasgow, Glasgow
Rating: 4.68

4.7 Rating 5,021 Reviews

93 %

of reviewers recommend Trade Radiators

4.7

Based on 5,021 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Trade Radiators:

ABOUT

Trade Radiators is the UK's premier online radiator and heated towel rail retailer, with a huge range of products suitable for any space in need of heat. Priding ourselves on providing high quality products, combined with a dedicated and knowledgeable support team, you can be sure to find a rad or rail to suit your needs. Whether you're looking for something for a small en-suite or are fitting out an entire new property development, Trade Radiators can assist with advice, competitive pricing, fast delivery and top quality products, as well as 100% security.

DELIVERY

Trade Radiators are delighted to be able to offer free delivery of our products to all mainland UK addresses. Whether your order includes single or multiple items, we'll delivery it fast and free without extra charges, using our friendly and reliable courier service. We take customer service incredibly seriously and fully understand the importance of an efficient and reliable delivery service for our customers.

T&Cs

We pride ourselves in the high quality of all of our radiators and heated towel rails as well as the detailed information provided on our website. However, we realise there are times when our customers will need to change or return their orders. For this reason, we offer a generous 30 day money back guarantee to all of our customers.

Visit Website

Phone:

01412250430

Email:

info@traderadiators.com

Location:

82 Mitchell Street,
Glasgow
Glasgow
G1 3NA

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Trade Radiators 5 star review on 12th March 2025

184

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I gave two stars because the radiator is stunning, however that is where the accolades cease. I was never told that a 'special' tool was required to assemble to radiator only to find out it involved a refundable £97 charge! I had to order it, my plumbers were on hold and FedEx failed to deliver the day it said it would. Now, I face the eprospect of having to pack up this 'tool' and ship it back. I'm furious. Shocking was to handle customer service.”

Helpful Report

Posted 1 month ago

Hi Robert, Thank you for taking the time to share your thoughts. We’re pleased to hear that you find the radiator stunning, but we’re truly sorry to learn about the challenges you faced with the assembly process. We strive to provide clear information on any special tools required for assembly, and it’s evident we fell short in this instance. I understand how frustrating it must have been to deal with the delivery issues and the additional hassle of returning the tool. I can see you have been sent the returns address and you will be issued with a full refund once we have received that back. Your experience is not what we aim for, and we appreciate your feedback as it helps us improve our communication and services. If there's anything more you would like to discuss or if we can further assist you, please don't hesitate to reach out. Best regards, Kim Brines Customer Service Team

Posted 1 month ago

“We ordered a curved radiator and had to provide lots of measurements which they kept sending back to us with no guidance on how to get this correct. I spoke to Kim on numerous occasions who was always very abrupt and unhelpful. In the end I cancel the order of which Kim didn’t seem slightly bothered.”

Helpful Report

Posted 4 months ago

Thank you for your review Gail, I am sorry you feel this way. As these are bespoke items, and your bay is not a smooth curve, we do have to ensure the measurements are correct so that the radiator has the best fit possible. An example was provided to help give you guidance on this. We would never want to send out a product that is not suitable for you, especially as this is non returnable. Our apologies for any inconvenience caused. Yasmin Dar

Posted 4 months ago

“Very quick delivery”

Helpful Report

Posted 4 months ago

“Radiator poor quality”

Helpful Report

Posted 4 months ago

“Had to do a 1 and a half hour round trip to collect the rad from the courier depot... which is in Baldock! The rad is ok... but will not use again while they employ this shambles of a courier.”

Helpful Report

Posted 6 months ago

Apologies for the inconvenience. We have checked your order and you didn't contact us to let us know there was a problem with delivery. Any issues should be reported to our Customer Service team ASAP to allow us the opportunity to rectify this for you which we would do right away. We would have preferred to have the delivery issue sorted so you didn't have to collect and we would have done so had we been given the opportunity. If you have any further issues please don't hesitate to contact us. Thank you.

Posted 6 months ago

“Not impressed. Radiator looked great, the plumber is here to hang it but when the element is screwed into the side we wanted, it is facing the wall ! seriously?? I was told it fits on both when I bought it. I would be sending it back but we can't waste any time and the plumber can't come back for months. So we've had to put it on the wrong side which faces the correct way and have the wire going accross.”

Helpful Report

Posted 6 months ago

“Ordered a radiator which was shown and is still shown in stock on their website - however after just the radiator taps showing up - no email to say the radiator was out of stock and any kind of apology - I wondered where rest of it was - called them to be told it was going to be end of the month so 4 weeks - This is not good enough”

Helpful Report

Posted 9 months ago

Thanks for your Review Rachel. We did email you the same day the order was placed to let you know that the warehouse had informed us that the radiator was out of stock and was due to arrive in around the end of June and we also offered you a discounted alternative, sorry if you did not see that. Apologies none the less for any inconvenience caused.

Posted 9 months ago

“i was not impresses with the delivery of product one of the radiator had a scrach on it”

Helpful Report

Posted 9 months ago

We have checked your order and you didn't contact us to let us know about the damage. Any issues (including damages) should be reported to our Customer Service team ASAP to allow us the opportunity to rectify this for you. We could have sent you a replacement had we been given the opportunity to do so.

Posted 9 months ago

“We ordered a bathroom radiator to go with our copper bath and chose the DQ curved Rosa in opper lacquer. Sales and ordering were great, delivery quick and well packaged. The item was great apart from the colour which was burnt orange and clashed with our copper bath. We notified our unhappiness immediately and arranged a return for a refund. Packed it up carefully in sa e packaging and arranged for parcel force to return. After days later we were notified that the item was damaged on arrival. We asked to seethe damaged packaging as part of the evidence needed for our claim but radio silence since. A refund has been refused. We are waiting to hear about our claim but expect if the packaging is not available we might lose our money.”

Helpful Report

Posted 10 months ago

“Bit disappointed that I ordered the wrong size radiator (my error) but it’s a £50 charge to send it back!”

Helpful Report

Posted 10 months ago

“Product arrived with parts missing”

Helpful Report

Posted 1 year ago

Apologies for the inconvenience. We have checked your order and you didn't contact us to let us know there was a problem. Any issues such as missing parts should be reported to our Customer Service team ASAP to allow us the opportunity to rectify this for you. We have contacted you and this has now been rectified.

Posted 11 months ago

“Despite their website stating that there was more than 10 in stock, it took nearly 3 weeks to effect delivery of 1 radiator. Excuse was that a recent batch received had to be returned because of damage - truth ot lie, who can tell? And it was not until Trade Radiators were contacted that this information was passed to me. Poor customer service and would not use again.”

Helpful Report

Posted 1 year ago

We are terribly sorry that the experience was nowhere near as smooth as it should have been Allan. Unfortunately these goods arrived in to us damaged and replacements had to be ordered for you causing a delay, this is certainly not our usual standards. Apologies again that your experience was far from ideal.

Posted 1 year ago

“Disappointed with the colour of the valves, totally different finish to what I viewed on the website, got told to send them back & reorder but i haven’t as it annoys me that I’ve got to foot the postage cost.”

Helpful Report

Posted 1 year ago

Thank you for your review Jill. We did request images to look into this for you. We did not receive these and I believe you choose to go ahead and fit them. If there is anything we can help with at all, please do get in touch with the customer service team.

Posted 1 year ago

“Having purchased a stainless steel towel rail & valves from TRADE RADIATORS and received an email confirming the transaction I was amazed to receive a further mail saying a further 42 pounds was required for shipping, (I live on the Isle of Wight) WHY was the transaction approved to start with? A second mail was sent saying the items were out for delivery. Phoning customer services, I was offered a full refund, fine, but I wanted the radiator...Trade Radiators would not honour the original price... The same day two valves arrived !! why send the valves without the radiator? The following day after reluctantly paying, the radiator turned up.. I am appalled a company can accept an order then demand more money, VERY DISAPPOINTED with Trade Radiators.”

Helpful Report

Posted 1 year ago

Thank you for your review and apologies you feel this way. We do advise in the delivery information on the website that free delivery only refers to mainland UK. The valves were delivered separately as different brands come from different suppliers, these small items were not subject to an additional courier charge unlike the radiators. Apologies none the less for any inconvenience this has caused you.

Posted 1 year ago

“For a start i would advise the home powners to wear dark glasses so they dont see the mess of the floor boards, but one thing that gets on my nerves is not denailing the floorboards, one slip and that nail could be in your eye or anywhere else, not sure if i learnt anything from the video as he talked to fast.”

Helpful Report

Posted 1 year ago

Hi George, It looks like this review is not meant for us.

Posted 1 year ago

“Well before delivery, I called and left a message to call me as I wanted to change my order… No call was made, I was unable to change my order. I was also told that the delivery driver would call me an hour before, to let me know when delivery would be made, I wanted to be home to be able to check the item … No call was made, I was not home. The item was left with a neighbour … No note was left at my home telling me where my delivery had been left, neighbour had to contact me. I certainly hope that the item is in perfect condition (not yet opened it), I also hope that all the parts are included. I don’t know who made the delivery or when. The packaging does not appear damaged.”

Helpful Report

Posted 1 year ago

Thank you for your review. We do not seem to have any messages from you in relation to changing the order, the customer service team can be reached by phone call or email and are happy to assist. When arranging delivery, you were called and a specific date was confirmed with you to ensure it would be suitable and that someone would be available to accept the delivery. Please do contact the customer service team if you have any issues/queries.

Posted 1 year ago

“Chased my order on working day 7. Was advised that the order was ready for dispatch and that the courier would be in touch to arrange delivery over the next few days. Politely requested that if the courier had the goods then it would help me co-ordinate with the plumber if they could call back that day to arrange delivery within SLA. The operator said she would request that but could not guarantee it. I was disappointed by the lack of care and the 'hand off' of responsbility to another party when in fact my purchase was with Trade Radiators and not the courier. I have used Trade Radiators before and rated the products (hence my return custom) but in this case, a simple request has been handled poorly, when in fact it could have given me a much better customer experience with very little extra effort. In summary, good products but Trade Radiators' customer care seems to end when the order is handed over to the courier.”

Helpful Report

Posted 1 year ago

Really sorry about that Steven, some couriers can take a bit longer with Scotland deliveries as they do the routes less often which can delay a little occasionally. We are in Glasgow ourselves and find this equally frustrating, it's only certain products that ship this way (on pallets) so doesn't happen terribly often. Apologies for the inconvenience. Any future orders please mention this and my name (Julie Boyle) and I will ensure you get a generous discount. I have also applied a discount refund of £100 to this order for you. Sorry again.

Posted 1 year ago

“Radiator was OK but disappointed 😥 that the electric element just came in a plastic bag with no protection. Will not know if damaged until fixed in Radiator and plumbed in. By that time will require lot of money to fix.”

Helpful Report

Posted 1 year ago

Thank you for your review David. We do not typically have any issues with the element deliveries and any damage would be noticeable in which case we would happy send you a replacement straight away. Apologies if you were not happy with this.

Posted 1 year ago

“Insufficient instructions concerning left and right-hand thread on fittings. When fitting the valve or top vent you can be undoing the end cap as you tighten the fitting as threaded in opposite directions. To tighten even with a cloth to protect the paint it's just not possible as not flat so paint is removed. Chipped paint when delivered. Poor quality”

Helpful Report

Posted 1 year ago

Thank you for your review. Having looked at your order I can see that you have not been in contact with us regarding this which would have given us the chance to rectify any problems. The customer service team are always happy to advise should you/your fitter have any questions or issues.

Posted 1 year ago

“The product was dangerous, someone had nicked the power cable with something like a Stanley knife about 50mm from the radiator to a depth that exposed both power and neutral cores. The whitecap doesn't locate onto the bottom of the radiator. After an e-mail & pic showing damage, & 2 chasing e-mails, they dispatched a replacement element which I now have to fit, and the whitecap doesn't locate onto the bottom of the radiator. Poor”

Helpful Report

Posted 1 year ago

Apologies again that this was damaged in transit to you. Any damages must be reported directly to us which was not done in the first instance. I can see that as soon as you contacted us you received a response straight away and a replacement was dispatched the very next day. If you are having any further issues, please do not hesitate to contact the customer service team.

Posted 1 year ago

Trade Radiators is rated 4.7 based on 5,021 reviews