Trade Radiators Reviews

Name: Trade Radiators
Address: 82 Mitchell Street, Glasgow, Glasgow
Rating: 4.68

4.7 Rating 4,967 Reviews

93 %

of reviewers recommend Trade Radiators

4.7

Based on 4,967 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Trade Radiators:

ABOUT

Trade Radiators is the UK's premier online radiator and heated towel rail retailer, with a huge range of products suitable for any space in need of heat. Priding ourselves on providing high quality products, combined with a dedicated and knowledgeable support team, you can be sure to find a rad or rail to suit your needs. Whether you're looking for something for a small en-suite or are fitting out an entire new property development, Trade Radiators can assist with advice, competitive pricing, fast delivery and top quality products, as well as 100% security.

DELIVERY

Trade Radiators are delighted to be able to offer free delivery of our products to all mainland UK addresses. Whether your order includes single or multiple items, we'll delivery it fast and free without extra charges, using our friendly and reliable courier service. We take customer service incredibly seriously and fully understand the importance of an efficient and reliable delivery service for our customers.

T&Cs

We pride ourselves in the high quality of all of our radiators and heated towel rails as well as the detailed information provided on our website. However, we realise there are times when our customers will need to change or return their orders. For this reason, we offer a generous 30 day money back guarantee to all of our customers.

Visit Website

Phone:

01412250430

Email:

info@traderadiators.com

Location:

82 Mitchell Street,
Glasgow
Glasgow
G1 3NA

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Trade Radiators 5 star review on 9th February 2025

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Trade Radiators 5 star review on 1st February 2025

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Trade Radiators 5 star review on 24th January 2025

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Trade Radiators 5 star review on 10th January 2025

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182

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered 3no. 'wet' towel radiators in three different sizes. Delivery came when promised, product great quality and excellent value for money. Will definitely use you again.”

Helpful Report

Posted 6 years ago

Thank you Alan, I am glad you're so happy with our products and service. We will look forward to welcoming you back again in the future. Julie (Manager)

Posted 6 years ago

“Good service, excellent product. Thank you A H Wilson Hampshire”

Helpful Report

Posted 6 years ago

Thanks for the positive feedback, we hope to welcome you back again soon. Julie (Manager)

Posted 6 years ago

“Sent photo of radiator we had installed 9 months ago which had a few small bubbles of paint appear. On sending a photo to the company on the Monday afternoon a new radiator arrived Wednesday. The company is also prepared to pay for the plumber to do the replacement plumbing. Would thoroughly recomend this company for excellent service, and customer relation.”

Helpful Report

Posted 6 years ago

Thanks David for you honest and positive review, we are glad you've been happy with the whole process. Julie (Manager)

Posted 6 years ago

“I ordered 3 radiators from TradeRadiators. One arrived damaged but as soon as I rang up to tell them they immediately replaced it after I sent photograph of damaged radiator. Very impressed with their immediate action to my complaint”

Helpful Report

Posted 6 years ago

That is wonderful to hear Heather, thank you for your honest and positive review. We look forward to welcoming you back again soon. Julie (Manager)

Posted 6 years ago

“Brilliant service and excellent Customer Service”

Helpful Report

Posted 6 years ago

Thank you so much Alan, we really appreciate your wonderful feedback and look forward to welcoming you back again soon. Julie (Manager)

Posted 6 years ago

“The staff could not have been more helpful. Delivery was swift and the Radiator is lovely”

Helpful Report

Posted 6 years ago

That is wonderful to hear, thank you so much Michele for your positive feedback and thank you for choosing Trade Radiators. We look forward to welcoming you back. Julie (Manager)

Posted 6 years ago

“Excellent product, good value and a fantastic delivery by trade radiators.”

Helpful Report

Posted 6 years ago

Thank you for your excellent review, we are delighted that you are so pleased with our product and service. Julie (Manager)

Posted 6 years ago

“Prompt delivery. Excellent product. Very helpful staff.”

Helpful Report

Posted 6 years ago

Fantastic, thank you Lesley we really appreciate your positive feedback. Julie (Manager)

Posted 6 years ago

“Trade Radiators provide high quality product at reasonable prices. The radiator we bought looks very stylish. Had a slight problem with one of the trims which was sorted in a prompt and friendly manner. Intend to buy a second (slightly smaller) radiator to heat the opposite end of the large dining room/kitchen.”

Helpful Report

Posted 6 years ago

Thanks for your honest and positive review Adrian. We look forward to welcoming you back next time. Julie (Manager)

Posted 6 years ago

“Excellent service. I called the contact centre around lunchtime and received a next day delivery of a column radiator. This really helped me out after being let down by another internet based supplier as I avoided having to reschedule installation. Would recommend.”

Helpful Report

Posted 6 years ago

That's brilliant to hear Lewis, thank you for your excellent feedback. We look forward to welcoming you back again soon. Julie (Manager)

Posted 6 years ago

“This is the second occasion that I have purchased from traderadiators for a bathroom refurb. The service is excellent, value for money and next day delivery at no extra charge. They give me the impression of being a very sharp organisation.”

Helpful Report

Posted 6 years ago

Thank you for your kind words, we try our very best so greatly appreciate your positive feedback. Julie (Manager)

Posted 6 years ago

“Always deliver when they say they will and articles are always in good condition.”

Helpful Report

Posted 6 years ago

Thank you for your helpful review, we hope you to welcome you back again soon. Julie (Manager)

Posted 6 years ago

“Just so simple to deal with. Very helpful website. Sizing guide. Good choice, good prices and excellent delivery”

Helpful Report

Posted 6 years ago

Thank you Mark it's fantastic to hear great feedback from our happy customers. We look forward to welcoming you back in the future. Julie (Manager)

Posted 6 years ago

“Just put an order in for a full replacement of my system and there was a mistake with delivery dates due to a bank holiday. Samantha sorted it out with no hassle at all. Excellent. Looking forward to delivery.”

Helpful Report

Posted 6 years ago

Thanks for your honest and positive review Nigel, we really appreciate it. Thank you for choosing Trade Radiators. Julie (Manager)

Posted 6 years ago

“Prompt delivery with no problems, however the towel rail ordered had a significant scratch on one side,fortunately it faces the wall and cannot be seen, it would have been returned had it been seen. The scratch does not appear to have happened during transit and therefore I assume it was sent out like that!!! Packaging was very good.”

Helpful Report

Posted 6 years ago

Thanks for your review. I have looked at your order and you have not actually contacted us to let us know there were any issues. We have a swift and efficient swap out policy for damaged items but we do need to know about it to be able to do anything about it. If you can please contact our Customer Service team on 0141 225 0430 they will be happy to help. Thanks. Julie (Manager)

Posted 6 years ago

“First time using TradeRadiators and I firstly want to point out that the quality of the products is excellent - no problems there. The 3 radiators and 2 heated towel rails I ordered look great and (eventually) arrived well-packaged, which leads me on to my next point which reflects my overall negative review score. Unfortunately the whole experience was ruined by a poor delivery service experience. Two separate couriers were used as the items were coming from separate warehouses, which is fair enough. TradeRadiators advised that deliveries from separate couriers are deliberately planned to arrive on the same day to minimise hassle and inconvenience for the customer. This is great because as you can imagine, these bulky items need to be signed for and can’t be left in ‘safe place’ or ‘with a neighbour’, especially when you live in a large apartmemt complex like myself. However, the first courier, DX Delivery, provided no estimated delivery time, not even an am or pm slot which I find ridiculous given the fact that they can only deliver Mon - Fri and like most people, you don’t want to take a days’ annual leave just to sit in waiting all day for a delivery. I had to contact TradeRadiators to get an update on the drivers whereabouts. The lady I spoke to, Amanda, was very pleasant and eager to help. She was able to make contact and the delivery (3 rads) arrived around 2pm - no problem. What was then incredibly disappointing was to find out that the other courier, APC overnight (2 towel rails) had made a cock-up at the depot, meaning that the remaining items couldn’t be delivered until the following morning between 8-10am. I had to ask for more time off work so I could be home to receive the items. Next day, 10.30am, still no sign of delivery. I phone up a TradeRadiators again to chase - they couldn’t make contact with the courier. After several more phone calls and contacting the depot directly, I found out that the estimated delivery time was now 2pm as there ‘was a driver issue’. Luckily I made the decision to stay at home after making further arrangements with work, because the items ended up arriving at 12.30pm. I’m totality, I had to take 1.5 days out of work to receive these items. I honestly don’t know what other people do when there’s such poor communication and lack of flexibility and organisation from the couriers. Sadly from my experience all I can say is TradeRadiators has fantastic products, but an unacceptable delivery service which has put me off buying from them again.”

Helpful Report

Posted 6 years ago

Very sorry that you've had issues with delivery, this isn't usually the case so we apologise. On looking into it the courier did attempt delivery on the scheduled date and there was no one in so they left a card. The goods were eventually returned to sender and we had them re sent on the date you requested and this ended up being a day later which isn't ideal. Apologies for the inconvenience. Julie (Manager)

Posted 6 years ago

“Very speedy delivery. All bits and pieces arrived safe and sound. Splendid, really easy to deal with.”

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Posted 6 years ago

What a great review, thank you so much. We hope to welcome you back again soon. Julie (Manager)

Posted 6 years ago

“The help I got on line was a great help which helped me buy the great radiator for the room.”

Helpful Report

Posted 6 years ago

That's fabulous to hear, thanks for your review and thank you for choosing Trade Radiators. Julie (Manager)

Posted 6 years ago

“prompt reliable service. Great products for a good value”

Helpful Report

Posted 6 years ago

Thank you, we look forward to welcoming you back again soon. Julie (Manager)

Posted 6 years ago

“Very good price,quick delivery,cannot fault the service they have provided.”

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Posted 6 years ago

Thank you Jennifer, that's great to hear. Thanks for shopping with Trade Radiators. Julie (Manager)

Posted 6 years ago

Trade Radiators is rated 4.7 based on 4,967 reviews