Trade Radiators Reviews

Name: Trade Radiators
Address: 82 Mitchell Street, Glasgow, Glasgow
Rating: 4.68

4.7 Rating 4,913 Reviews

93 %

of reviewers recommend Trade Radiators

4.7

Based on 4,913 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Trade Radiators:

ABOUT

Trade Radiators is the UK's premier online radiator and heated towel rail retailer, with a huge range of products suitable for any space in need of heat. Priding ourselves on providing high quality products, combined with a dedicated and knowledgeable support team, you can be sure to find a rad or rail to suit your needs. Whether you're looking for something for a small en-suite or are fitting out an entire new property development, Trade Radiators can assist with advice, competitive pricing, fast delivery and top quality products, as well as 100% security.

DELIVERY

Trade Radiators are delighted to be able to offer free delivery of our products to all mainland UK addresses. Whether your order includes single or multiple items, we'll delivery it fast and free without extra charges, using our friendly and reliable courier service. We take customer service incredibly seriously and fully understand the importance of an efficient and reliable delivery service for our customers.

T&Cs

We pride ourselves in the high quality of all of our radiators and heated towel rails as well as the detailed information provided on our website. However, we realise there are times when our customers will need to change or return their orders. For this reason, we offer a generous 30 day money back guarantee to all of our customers.

Visit Website

Phone:

01412250430

Email:

info@traderadiators.com

Location:

82 Mitchell Street,
Glasgow
Glasgow
G1 3NA

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Trade Radiators 5 star review on 10th January 2025

Trade Radiators 5 star review on 8th January 2025

V Customer

Trade Radiators 3 star review on 18th December 2024

V Customer

Trade Radiators 5 star review on 17th December 2024

J Sullivan

Trade Radiators 5 star review on 13th December 2024

179

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Perfect I’ve been looking for this size for a while Nobody had it apart from you guys Thank you”

Helpful Report

Posted 1 year ago

Delighted we were able to provide what you required, thank you for shopping with us!

Posted 1 year ago

“Good service and quick delivery”

Helpful Report

Posted 1 year ago

Thank you for your great feedback, it is very much appreciated!

Posted 1 year ago

“Quick delivery not fitted yet but overall seems OK”

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Posted 1 year ago

Thank you for your 5 star review!

Posted 1 year ago

“Prompt delivery of excellent products at competitive price”

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Posted 1 year ago

Thank you for your fantastic review Roger, we hope to welcome you back in the future.

Posted 1 year ago

“Just what I ordered thanks again 5 stars ⭐⭐⭐🌟🌟”

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Posted 1 year ago

Thank you for your 5 star review, much appreciated!

Posted 1 year ago

“Towel rail arrived quickly, in good condition and as expected. It works well, however, programming and connecting to wifi is a bit fiddly with the small screen at the bottom of the heater.”

Helpful Report

Posted 1 year ago

Thank you for your positive review. Any issues at all, please do contact the customer service team who are happy to assist.

Posted 1 year ago

“So far so good. Only downside is only 3 days to report any issues. I’m still awaiting plumber to fit it so hoping no problem with it”

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Posted 1 year ago

Thank you for your 5 star review. The 3 days is just to report any missing items or damage. You of course are still covered under the manufacturer warranty for anything other than this.

Posted 1 year ago

“Product bought came well packed and in time, there was a variation in weight on postage sticker it was 28kg and invoice 42kg. On preparation for installing plumber thought best to have feet as radiator was closer to 40kg weight. I phoned through to helpline as online the delivery only had a ' standard' option and we needed a quicker time. I explained all this about no option for one day delivery from website and the agent was quite abrupt and just told me to follow the website process, i did it again and still no option for one-day so i phoned again and a lovely lady , Jasmine explained that the standard delivery option will automatically be one day. The abrupt response from the first agent was unnecessary and indeed possibly avoided had your website delivery option be clearer. Review on product will depend on time.”

Helpful Report

Posted 1 year ago

Thank you for your review, we are very sorry of the experience was not as smooth as it should have been, apologies for any misunderstandings. If we can assist you any further please don't hesitate to contact our Customer Service team on 0141 225 0430, thank you.

Posted 1 year ago

“Fantastic looking radiators. We went for the satin bronze finish, they look great and work very well.”

Helpful Report

Posted 1 year ago

We are delighted that you're so pleased with your purchase, thank you for shopping with us!

Posted 1 year ago

“Bought a 4-column 1600 x 500 radiator to replace a poor output T11 of that size. Really impressed with the radiator and performance. Delivery from Trade Radiators was fast and damage-free - and the price was good too.”

Helpful Report

Posted 1 year ago

We are thrilled you are so happy with your new radiator! Thank you for your great feedback, we hope to welcome you back in the future.

Posted 1 year ago

“Very good service all round”

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Posted 1 year ago

So pleased to hear this! Thank you for your 5 star review.

Posted 1 year ago

“Excellent service, good range of products”

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Posted 1 year ago

Thank you for your 5 star review Sally, it is much appreciated!

Posted 1 year ago

“We ordered two apollo modena aluminium radiators. Everything went smoothly from ordering to delivery. They are now installed and working brilliantly, we may have paid a bit more for aluminium radiators but Trade radiators were the most cost effective out of all the suppliers and I'm glad we chose them, very happy to recommend.”

Helpful Report

Posted 1 year ago

We are thrilled you are so happy with your goods and had a smooth ordering/delivery process. Thank you for your positive comments and recommendation.

Posted 1 year ago

“A great fast service, with an easy to use website, and products were much lower prices than I could find anywhere else!”

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Posted 1 year ago

Thank you for your wonderful review Peter, it is very much appreciated. We hope to welcome you back again in the future.

Posted 1 year ago

“Incredibly good customer service which is rare when goggling and buying radiators online. Probably a bit more expensive than others but being able to easily speak to someone on the phone is invaluable. Item dispatched within a day, received within 1 working day! Definitely recommended.”

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Posted 1 year ago

That is fantastic to hear, we are delighted you were so happy with the service! Thank you for your positive feedback and recommendation!

Posted 1 year ago

“I ordered 3 radiators two weeks ago and I just found out today that one of them was damaged as my plumber only got to me today. I called the company and was told that I should have checked the item within 3 days of receipt and that there was nothing they could do. My only choice is to buy another one! I will avoid this company at all cost in the future. Very poor customer service.”

Helpful Report

Posted 1 year ago

Thank you for your review, we do have this policy in our terms and conditions and again in your order confirmation email and dispatch email. The damage was not reported to us until over two weeks after delivery. As a good will gesture, the replacement was given to you at a reduced cost.

Posted 1 year ago

“Good site and service radiator looks very good”

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Posted 1 year ago

We are so pleased you are happy with your new radiator! Thank you for shopping with us.

Posted 1 year ago

“Excellent range of all sizes and several colours. Very good quality. Speedy deliver. Just a shame that the delivery company won't carry up stairs. Good communication. Have used for a few years.”

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Posted 1 year ago

Thank you for your positive review, we look forward to welcoming you back in the future.

Posted 1 year ago

“great service and delivery man was incredibly helpful and conscientious”

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Posted 1 year ago

That is wonderful to hear, thank you for the positive review, it is very much appreciated!

Posted 1 year ago

“Excellent prompt service with fast delivery”

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Posted 1 year ago

That is great to hear, thank you for the 5 star review!

Posted 1 year ago

Trade Radiators is rated 4.7 based on 4,913 reviews