Trade Radiators Reviews

Name: Trade Radiators
Address: 82 Mitchell Street, Glasgow, Glasgow
Rating: 4.68

4.7 Rating 4,987 Reviews

93 %

of reviewers recommend Trade Radiators

4.7

Based on 4,987 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Trade Radiators:

ABOUT

Trade Radiators is the UK's premier online radiator and heated towel rail retailer, with a huge range of products suitable for any space in need of heat. Priding ourselves on providing high quality products, combined with a dedicated and knowledgeable support team, you can be sure to find a rad or rail to suit your needs. Whether you're looking for something for a small en-suite or are fitting out an entire new property development, Trade Radiators can assist with advice, competitive pricing, fast delivery and top quality products, as well as 100% security.

DELIVERY

Trade Radiators are delighted to be able to offer free delivery of our products to all mainland UK addresses. Whether your order includes single or multiple items, we'll delivery it fast and free without extra charges, using our friendly and reliable courier service. We take customer service incredibly seriously and fully understand the importance of an efficient and reliable delivery service for our customers.

T&Cs

We pride ourselves in the high quality of all of our radiators and heated towel rails as well as the detailed information provided on our website. However, we realise there are times when our customers will need to change or return their orders. For this reason, we offer a generous 30 day money back guarantee to all of our customers.

Visit Website

Phone:

01412250430

Email:

info@traderadiators.com

Location:

82 Mitchell Street,
Glasgow
Glasgow
G1 3NA

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Trade Radiators 5 star review on 9th February 2025

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Trade Radiators 5 star review on 1st February 2025

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Trade Radiators 5 star review on 24th January 2025

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Trade Radiators 5 star review on 10th January 2025

Trade Radiators 5 star review on 8th January 2025

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182

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service very well packed and protected for transit and at very good price I will definitely be using trade radiators again”

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Posted 8 years ago

Thanks Geroge, we look forward to welcoming you back again soon. Julie (Manager)

Posted 6 years ago

“Very prompt service”

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Posted 8 years ago

Thank you for the 5 star review. Julie (Manager)

Posted 6 years ago

“friendly staff who processed my order quickly . delivery next day as promised.”

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Posted 8 years ago

How kind, thank you Derek, we hope to welcome you back again soon. Julie (Manager)

Posted 6 years ago

“Great price and very quick delivery”

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Posted 8 years ago

Thank you Anthony for you positive review, great to hear. Julie (Manager)

Posted 6 years ago

“Exellent service and prompt delivery.”

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Posted 8 years ago

Thanks Barry, so glad you've been pleased with our service. Julie (Manager)

Posted 6 years ago

“Looks good but shame about the quality of the fittings supplied with the radiator, the blanking plug simply disintegrated when it was being nipped up (not overtightened) fortunately we were able to extract the threaded section but then had to go out an buy new ones. This is not expensive but should not have been necessary and was inconvenient”

Helpful Report

Posted 8 years ago

Dear Alyn I'm really sorry that you had issues with the fittings, a quick call to our Customer Service team would have immediately rectified this as we could have sent you out a new fixing kit for delivery the following day. Unfortunately you didn't contact us to give us the opportunity to do this for you so we have been completely unaware of any problems until you posted your review online. I have however refunded you £10 and apologise for any inconvenience. In future please do give us the opportunity to resolve any issues you may have as we are here to help. Thank you. Kind Regards, Julie Boyle (Manager)

Posted 8 years ago

“Very good. Was pleased with prompt service.”

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Posted 8 years ago

Thanks Martin! Hope to welcome you back soon. Julie (Manager)

Posted 6 years ago

That's great to hear, thank you Matin. Julie (Manager)

Posted 6 years ago

“Got an email to say delivery would on the 8/9/16, made arrangements for someone to be in and then got another email to say it won't be delivered until 12/9/16. Not a happy customer.”

Helpful Report

Posted 8 years ago

Dear Amanda Firstly apologies that you are unhappy with the delivery service. I have looked into the matter and your order was sent out on our usual pallet service with a delivery date of Thurs 8th Sept provided based on this. It wasn't until the goods reached the delivery depot in Scotland that we were subsequently advised that due to your location being in the extreme north of mainland Scotland delivery would take slightly longer and your delivery date was then advised to be Mon 12th Sept. Apologies for any inconvenience this may have caused. We offer free delivery throughout UK mainland and although we do have to pay hefty surcharges for more remote areas such as yours we do not pass this cost on to the customer and pride ourselves in being to offer free delivery to such locations. I have today refunded you £45 as a gesture of good will and apologise again for any inconvenience caused. If I can assist you further please do no hesitate to contact me, I'm here to help. Thank you. Kind Regards, Julie Boyle (Manager)

Posted 8 years ago

“Fast delivery at a good price”

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Posted 8 years ago

Great, thank you very much and thanks for choosing Trade Radiators. Julie (Manager)

Posted 6 years ago

“Have used them 3 times and their system works very well. Always been in stock and delivered when they said. Good to deal with on the phnone too but also easy on the net.”

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Posted 8 years ago

Thanks James, what a fantastic review, we really appreciate it along with your continued custom. Hopefully we will be welcoming you back again before too long. Julie (Manager)

Posted 6 years ago

“Product exactly as described. Arrived on time, no problems”

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Posted 8 years ago

Great stuff, thanks for your review. Julie (Manager)

Posted 6 years ago

“Very happy”

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Posted 8 years ago

Thanks Andy, great to hear you are so happy as if you're happy, we're happy! :-) Julie (Manager)

Posted 6 years ago

“Very efficient service, swift delivery and competitive prices.”

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Posted 8 years ago

Thank you very much Graham. Julie (Manager)

Posted 6 years ago

“Free delivery, product arrived the next day, product as described - efficient service!”

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Posted 8 years ago

Thank you for your positive review, much appreciated. Julie (Manager)

Posted 6 years ago

Thanks for your review and for choosing Trade Radiators. Julie (Manager)

Posted 6 years ago

“Great prices and choice of products stainless steel towel radiator ordered and delivered the following day”

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Posted 8 years ago

Thanks David, we hope you'll shop with us again soon. Julie (Manager)

Posted 6 years ago

“Slow delivery”

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Posted 8 years ago

Hi Olly, following your review I have had a look at your order to see if there were any issues with delivery. The 2 items you ordered (a towel rail and a convector radiator) were both delivered within the given time scales for those particular products. It may be a case of you not having read the info on the website next to each product and subsequently assuming that the convector radiator would be delivered next day like the towel rail that you ordered. We do clearly show on all products how long delivery usually takes and we have delivered within those time scales on your order for you. I hope this helps clarify things. Please do let me know if I can be of any further assistance. Thank you. Kind Regards, Julie Boyle (Manager).

Posted 8 years ago

“Very quick delivery service & when i have phoned for any queries you have been very helpful”

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Posted 8 years ago

That's really good to hear, thank you Sharon. Julie (Manager)

Posted 6 years ago

“A reliable company providing first class value for money and service.”

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Posted 8 years ago

Brilliant, thank you very much indeed. Julie (Manager)

Posted 6 years ago

“The website was very easy to use, and the delivery of the items was extremely quick, i ordered in the afternoon and the following morning the items were delivered by a very friendly and helpful driver. I a yet to fit the products but they appear to be undamaged and as per the pictures so far 10/10”

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Posted 8 years ago

Glowing review, thank you and thanks for shopping with us. Julie (Manager)

Posted 6 years ago

“Prompt delivery. Well packaged. replaced the forst one sent without any trouble when I noticed that there was a problem with the thread of one of the four fitttings.”

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Posted 8 years ago

Thank you Steven for your honest and positive review. Julie (Manager)

Posted 6 years ago

Trade Radiators is rated 4.7 based on 4,987 reviews