Trade Radiators Reviews

Name: Trade Radiators
Address: 82 Mitchell Street, Glasgow, Glasgow
Rating: 4.68

4.7 Rating 4,946 Reviews

93 %

of reviewers recommend Trade Radiators

4.7

Based on 4,946 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Trade Radiators:

ABOUT

Trade Radiators is the UK's premier online radiator and heated towel rail retailer, with a huge range of products suitable for any space in need of heat. Priding ourselves on providing high quality products, combined with a dedicated and knowledgeable support team, you can be sure to find a rad or rail to suit your needs. Whether you're looking for something for a small en-suite or are fitting out an entire new property development, Trade Radiators can assist with advice, competitive pricing, fast delivery and top quality products, as well as 100% security.

DELIVERY

Trade Radiators are delighted to be able to offer free delivery of our products to all mainland UK addresses. Whether your order includes single or multiple items, we'll delivery it fast and free without extra charges, using our friendly and reliable courier service. We take customer service incredibly seriously and fully understand the importance of an efficient and reliable delivery service for our customers.

T&Cs

We pride ourselves in the high quality of all of our radiators and heated towel rails as well as the detailed information provided on our website. However, we realise there are times when our customers will need to change or return their orders. For this reason, we offer a generous 30 day money back guarantee to all of our customers.

Visit Website

Phone:

01412250430

Email:

info@traderadiators.com

Location:

82 Mitchell Street,
Glasgow
Glasgow
G1 3NA

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Trade Radiators 5 star review on 1st February 2025

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Trade Radiators 5 star review on 24th January 2025

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Trade Radiators 5 star review on 10th January 2025

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Trade Radiators 3 star review on 18th December 2024

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181

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely radiator came on time , brackets missing but were quickly sent out , Thankyou !”

Helpful Report

Posted 4 years ago

Hi Corrine, we appreciate you taking the time to let us know about your experience! If there’s anything else we can help you with, please let us know.

Posted 2 years ago

“Very efficient and helpful service. Customer changed their mind on colour after ordering and customer service managed to alter it without charge 24 hours later. Competitive price and free delivery also ordered Tuesday and delivered Friday so carnt fault”

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Posted 4 years ago

Hi Barry, thank you for sharing your experience with us! If there’s anything else you need, please contact us.

Posted 2 years ago

“Help future customers by talking about customer service, price, delivery, returns & refunds.”

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Posted 4 years ago

Thanks for the 5 star review and positive feedback!

Posted 2 years ago

“Brilliant service, next day delivery no problems.”

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Posted 4 years ago

Thanks for the 5 star review and positive feedback Paul!

Posted 2 years ago

“Used many times before, shows what's in stock which is helpful, good choices, fair prices and usually good deliveries. It's a shame they have to rely on couriers”

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Posted 4 years ago

Hi Stuart, thank you for sharing your experience with us ! If there’s anything else you need, please contact us.

Posted 2 years ago

“Just simply brilliant.”

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Posted 4 years ago

Thank you for the excellent feedback, it's much appreciated. We are a small business/team here at Trade Radiators so this means a lot to us, thank you!

Posted 2 years ago

“Great help and great service with very prompt delivery”

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Posted 4 years ago

Thanks for the 5 star review and positive feedback Monica!

Posted 2 years ago

“I bought a towel radiator, it was excellent value for money for size and the service and delivery Was excellent, I was very impressed and would definitely recommend”

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Posted 4 years ago

An excellent recommendation and very much appreciated! We are a small business/team here at Trade Radiators so this means a lot to us, thank you!

Posted 2 years ago

“Good price and quick delivery”

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Posted 4 years ago

Thanks for the 5 star review and positive feedback Richard!

Posted 2 years ago

“Great product but a little let down by a delay with the delivery. Trade radiators were on it and chased the courier with quick resolution”

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Posted 4 years ago

Apologies that this happened, the couriers were really struggling with driver/staff shortages due to COVID and Brexit so at times logistics fell short of our usual standards for which we are truly sorry. Glad we managed to get you all sorted in the end. Sorry again for the inconvenience.

Posted 2 years ago

“Bought Nevo rads to upgrade whole house heating system a few months ago, just got round to fitting them, superb quality and excellent packaging. Well done to all at Radiators Direct”

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Posted 4 years ago

That is amazing to hear and very much appreciated. We are a small business/team here at Trade Radiators so this means a lot to us, thank you!

Posted 2 years ago

“Responded quickly with answers to my questions. Ordering was simple and quick. Delivery was prompt.”

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Posted 4 years ago

That is amazing to hear and very much appreciated. We are a small business/team here at Trade Radiators so this means a lot to us, thank you!

Posted 2 years ago

“Very speedy delivery and helpful service on the phone. Definitely recommend.”

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Posted 4 years ago

An excellent recommendation Liz and very much appreciated! We are a small business/team here at Trade Radiators so this means a lot to us, thank you!

Posted 2 years ago

“Quality products, delivery time excellent, Customer service with purchase brilliant.”

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Posted 4 years ago

Hi Riccardo, That is amazing to hear and very much appreciated. We are a small business/team here at Trade Radiators so this means a lot to us, thank you!

Posted 2 years ago

“Fantastic quality looks amazing would highly recommend the company”

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Posted 4 years ago

Thank you for the excellent recommendation Garry and for choosing Trade Radiators.

Posted 4 years ago

“I made contact with Trade Radiators as we had been let down by another supplier. I found the advisor to be helpful, friendly and knowledgeable. As a result I placed an order, expecting delivery in 48 hours. The order actually arrived within 24 hours which helped greatly with getting the job back on track. Both the quality and the price of the goods were excellent too. I would definitely use Trade Radiators again and would highly recommend them”

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Posted 4 years ago

Thank you for your super recommendation and helpful review David, we hope to welcome you back again in the future.

Posted 4 years ago

“Great rads, good prices, quick, free delivery Even the plumber was impressed!”

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Posted 4 years ago

Fantastic to hear, thanks so much Suzi.

Posted 4 years ago

“Ordered my parts, parts then didn’t turn up a week later. Email to find out where my purchase was to find out that the parts are not in until 2nd week October. Would of been great to be notified on long lead items, or even contacted to be updated.”

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Posted 4 years ago

Apologies for the inconvenience, the item (valves) did state on the website that it was out of stock when you placed the order. Your order has now been cancelled and refunded at your request. Apologies again for the inconvenience.

Posted 4 years ago

“On time and the right price”

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Posted 4 years ago

Thank you for the super feedback Paul.

Posted 4 years ago

“I’ve still not received my delivery and nobody has answered my calls or returned the call.”

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Posted 4 years ago

The couriers have attempted delivery twice (no one has been at the delivery address on each occasion) and we have not had any calls or emails form you regarding any issues with the delivery. Following your review, we have this morning left you a voicemail and also sent you an email asking you to contact us to discuss this, we look forward to hearing from you.

Posted 4 years ago

Trade Radiators is rated 4.7 based on 4,946 reviews