Trade Radiators Reviews

Name: Trade Radiators
Address: 82 Mitchell Street, Glasgow, Glasgow
Rating: 4.68

4.7 Rating 4,915 Reviews

93 %

of reviewers recommend Trade Radiators

4.7

Based on 4,915 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Trade Radiators:

ABOUT

Trade Radiators is the UK's premier online radiator and heated towel rail retailer, with a huge range of products suitable for any space in need of heat. Priding ourselves on providing high quality products, combined with a dedicated and knowledgeable support team, you can be sure to find a rad or rail to suit your needs. Whether you're looking for something for a small en-suite or are fitting out an entire new property development, Trade Radiators can assist with advice, competitive pricing, fast delivery and top quality products, as well as 100% security.

DELIVERY

Trade Radiators are delighted to be able to offer free delivery of our products to all mainland UK addresses. Whether your order includes single or multiple items, we'll delivery it fast and free without extra charges, using our friendly and reliable courier service. We take customer service incredibly seriously and fully understand the importance of an efficient and reliable delivery service for our customers.

T&Cs

We pride ourselves in the high quality of all of our radiators and heated towel rails as well as the detailed information provided on our website. However, we realise there are times when our customers will need to change or return their orders. For this reason, we offer a generous 30 day money back guarantee to all of our customers.

Visit Website

Phone:

01412250430

Email:

info@traderadiators.com

Location:

82 Mitchell Street,
Glasgow
Glasgow
G1 3NA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great selection and at competitive prices.”

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Posted 2 years ago

That is great to hear, thank you very much for the fantastic review.

Posted 2 years ago

“very good service as usual amanda efficient as always”

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Posted 2 years ago

That is absolutely fantastic to hear, thank you for the excellent feedback Daniel. we hope to welcome you back again in the future.

Posted 2 years ago

“Great service from start to finish. Ordering was easy and delivery was spot on. Highly recommend”

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Posted 2 years ago

Thank you so much for the brilliant recommendation Trevor! We are a small business/team here at Trade Radiators so this means a lot to us, thank you!

Posted 2 years ago

“No problem with delivery and was packaged very well. Build quality of the radiator was not what I would expect for a 'designer' radiator costing nearly £350 - plastic covers on top of panels do not fit properly leaving gaps; bottom of the panels (aluminium extrusions) do not have covers on and have metal burrs where they've been cut, potentially a sharp hazard especially when lifting.”

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Posted 2 years ago

Thank you for your review. Any issues should be reported to our Customer Service team to allow us the opportunity to look into this for you. We would want you to be completely happy with your purchase.

Posted 2 years ago

“The radiator I received was damaged. Kimberley Brines was very helpful in reassuring me that information and photos had been received ( I am 74 and not the best with modern technology ). She then arranged for a rapid replacement which arrived within a couple of days. I could not find the size of the radiator I needed locally which is how I came to find Trade Radiators. I would order from them again.”

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Posted 2 years ago

Thank you so much for the positive review Christopher. So glad we were able to get you all sorted out. We look forward to welcoming you back next time.

Posted 2 years ago

“Completely satisfied. I ordered the Reina slimline radiator 600 x 800mm. It was shipped promptly by APC which is an overnight courier and delivered the next day. The radiator is super. There was a slight anomaly because I was expecting it to be gloss instead of the textured white finish that I received (as I had purchased the same 2 yrs back and that is gloss). Trade Radiators looked into this with Reina and confirmed that the radiator now only comes in the textured white finish. It was for my kitchen and I decided to keep it and it looks wonderful against the painted wall. So it was a success all round. Many thanks.”

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Posted 2 years ago

Thank you very much for the positive review and excellent feedback! We hope to welcome you back again in the future.

Posted 2 years ago

“Lovely radiator. Brilliant service. Would definitely recommend.”

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Posted 2 years ago

Excellent feedback, thank you very much indeed! We are thrilled you are so happy with the product and service.

Posted 2 years ago

“Don't trust the photos that they have on there website or expect any good customer service from them. We ordered what looked like a standard grey colour radiator for it to only arrive as a very light blue grey product. When we asked to get it changed (not refunded) they refused as they said "colours may vary" on there website. There are so many compaines around, recemond avoiding unless you order white (i guess ?)”

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Posted 2 years ago

Thank you for your review. Your special order item was a true reflection in colour as to the one on the website. As you were not happy with the colour chosen, we did have this re-done in another colour for you. Glad we got you all sorted in the end.

Posted 2 years ago

“Our builders bought a dual fuel towel rail and installed it. It transpired the electric side didn't work and we weren't getting very far with the builders but with the help and patience of Amanda Fraser in customer services, we tracked the problem down to a failed element and she dispatched a free replacement overnight. Towel rail now working perfectly. Couldn't ask for better. Thanks Amanda.”

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Posted 2 years ago

Thank you so much for the 5 star review and lovely comments. We are very happy we could get this all sorted out for you! We hope to welcome you back in the future.

Posted 2 years ago

“Very good ,good prices and radiator looks great albeit, it is not fitted yet”

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Posted 2 years ago

Glad you're happy with your purchase, thank you very much for shopping with us!

Posted 2 years ago

“Fast and efficient device Delivery was prompt Happy to deal with them”

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Posted 2 years ago

Thank you for the lovely feedback and 5 star review. We are a small business/team here at Trade Radiators so this means a lot to us, thank you!

Posted 2 years ago

“Small problem with damaged paint on valves, but sorted out straightaway and sent new ones.”

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Posted 2 years ago

Thank you for the positive review Michael. So glad we could sort this out quickly for you! Apologies again.

Posted 2 years ago

“Order dispatched very quickly - the only negative thing was that 3 different couriers were used to deliver 3 radiators......not exactly efficient.”

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Posted 2 years ago

Thank you for the positive review Dan. Three different couriers were used as you ordered three different branded items so they are not dispatched from the same warehouse. Apologies for any inconvenience this caused you.

Posted 2 years ago

“Lovely vertical radiators, quick delivery & well packaged.”

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Posted 2 years ago

Glad you're happy with your purchase, thank you so much for shopping with us!

Posted 2 years ago

“Very good service, rad was well wrapped but there was slight denting on the top grill but was not to much of a problem to pull back.”

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Posted 2 years ago

Thank you very much for the positive review Trevor! Please do always contact the customer service team with any issues as we would always want the product to be perfect for you.

Posted 2 years ago

“good quick service thanks”

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Posted 2 years ago

That is great to hear, thank you for the fantastic review.

Posted 2 years ago

“Looking for a towel radiator, found loads on trade radiators. Purchased nice looking chrome one fitted ok looks great Excellent & speedy delivery service from trade radiators Would recommend to anyone”

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Posted 2 years ago

That's a brilliant recommendation and very much appreciated Michael! We hope to welcome you back again in the future.

Posted 2 years ago

“Beautiful radiator, loads of compliments on it. Delivered really quick in good packaging.”

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Posted 2 years ago

We are delighted to hear that you're so pleased with your purchase! Thank you for choosing Trade Radiators.

Posted 2 years ago

“Good service and very reliable. Helpful and delivered on time. Couldn't ask for more!”

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Posted 2 years ago

Fantastic to hear, thank you very much for the 5 star review and great feedback!

Posted 2 years ago

“Excellent throughout and super fast delivery”

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Posted 2 years ago

Thank you very much for the 5 star review and great feedback Sean, much appreciated!

Posted 2 years ago

Trade Radiators is rated 4.7 based on 4,915 reviews