Trade Radiators Reviews

Name: Trade Radiators
Address: 82 Mitchell Street, Glasgow, Glasgow
Rating: 4.68

4.7 Rating 4,966 Reviews

93 %

of reviewers recommend Trade Radiators

4.7

Based on 4,966 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Trade Radiators:

ABOUT

Trade Radiators is the UK's premier online radiator and heated towel rail retailer, with a huge range of products suitable for any space in need of heat. Priding ourselves on providing high quality products, combined with a dedicated and knowledgeable support team, you can be sure to find a rad or rail to suit your needs. Whether you're looking for something for a small en-suite or are fitting out an entire new property development, Trade Radiators can assist with advice, competitive pricing, fast delivery and top quality products, as well as 100% security.

DELIVERY

Trade Radiators are delighted to be able to offer free delivery of our products to all mainland UK addresses. Whether your order includes single or multiple items, we'll delivery it fast and free without extra charges, using our friendly and reliable courier service. We take customer service incredibly seriously and fully understand the importance of an efficient and reliable delivery service for our customers.

T&Cs

We pride ourselves in the high quality of all of our radiators and heated towel rails as well as the detailed information provided on our website. However, we realise there are times when our customers will need to change or return their orders. For this reason, we offer a generous 30 day money back guarantee to all of our customers.

Visit Website

Phone:

01412250430

Email:

info@traderadiators.com

Location:

82 Mitchell Street,
Glasgow
Glasgow
G1 3NA

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Trade Radiators 5 star review on 9th February 2025

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Trade Radiators 5 star review on 1st February 2025

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Trade Radiators 5 star review on 24th January 2025

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Trade Radiators 5 star review on 10th January 2025

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182

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am a builder who often has tight timescales. Many online companies state that products are 'in stock' even though things change once you've placed the order. Honesty when ordering is paramount to me and my first experience with this company was fantastic. I sent a message over the chat box and I recieved a reply early the next morning. I order immediately over the phone and was told that I would recieve the items the next day. I arrived home the next day to find the items in the designated place. I will using and recommending this company.......well done all !!!!”

Helpful Report

Posted 6 years ago

Thank you very much Mark, amazing compliments which are greatly appreciated by all the team. We hope to welcome you back again soon. Julie (Manager)

Posted 6 years ago

“Lovely product,well packaged, and delivered by the ever helpful DPD. What more could you want. Thanks”

Helpful Report

Posted 6 years ago

Wonderful feedback Ian, thanks for sharing your experience of shopping with Trade Radiators. Julie (Manager)

Posted 6 years ago

“Large choice of heated towel rails with unbeatable prices. Good quality, easy ordering and speedy delivery. Highly recommended”

Helpful Report

Posted 6 years ago

Thank you Kirsty, that is fantastic to hear and everyone loves a good recommendation. Julie (Manager)

Posted 6 years ago

“Excellent service and product well done”

Helpful Report

Posted 6 years ago

You are very welcome Ken and a huge thank you to you for choosing Trade Radiators. Julie (Manager)

Posted 6 years ago

“Arrived quickly and well packaged.”

Helpful Report

Posted 6 years ago

Thanks for the positive feedback, we hope to welcome you back again soon. Julie (Manager)

Posted 6 years ago

“I was recommended Trade Radiators from a woman's interior design blog that I follow. I saw on the blog some radiators which I liked and enquired as to where she had purchased them. The prices are excellent and the radiator looks great. I have not installed it yet but will soon. My plumber friend was very pleased with it. I also ordered valves and they look great as well!”

Helpful Report

Posted 6 years ago

That's fantastic to hear and what a lovely recommendation too. Thanks for choosing Trade Radiators. We hope to welcome you back again in the future. Julie (Manager)

Posted 6 years ago

“Ordered the towel rad online as I found it cheaper that on high street trader. it arrived on day stated which is reassuring. Great value for money and well made, looks good. Joe”

Helpful Report

Posted 6 years ago

Thanks for your review Joe, we are glad to hear you're so happy with your purchase. Julie (Manager)

Posted 6 years ago

“Excellent efficient service, helpful on line “chat” and we love the radiators - as did the plumbing people who installed them”

Helpful Report

Posted 6 years ago

What glowing feedback, thank you so much, wonderful to hear! Julie (Manager)

Posted 6 years ago

“Absolute bunch of amateurs. They sent out the wrong radiators. They phoned advising me of this and to reject the order only 5 minutes before the courier arrived, so he was thoroughly annoyed for an unnecessary journey with a large heavy item on board. Trade Radiators apologised and *confirmed* they had the correct sizes in stock said they would send them for an AM delivery the next day. I phoned them at 11:30am to chase the order only to find that they had not even bothered to send the new order So now I am out of pocket for the order and two days lost earnings. VERY VERY ANNOYED.”

Helpful Report

Posted 6 years ago

We're genuinely sorry that you experienced issues with your order order, which most definitely does not meet our usual standards and is not the quality of service that we want our customers to receive. We put our hands up, the issues were caused by total human error, firstly someone in the warehouse picked the wrong item and then they failed to dispatch the correct one when they were instructed to do so. This is highly unusual, however isn't good enough and please be assured that appropriate action was taken our side. The order was subsequently cancelled and refunded as per your request. Apologies again for the inconvenience.

Posted 5 years ago

“If I could give this company 0 stars I would. I ordered £2500 worth of radiators from them and without boring everyone with the details, they were a nightmare to deal with. Goods went to wrong address one day, the following day, after waiting all day for them, was told an accident on the road had delayed them....the third day was eventually told the courier "had lost" ! £2500 worth of radiators.....and worse of all, on EVERY SINGLE occasion I had to ring the office, spoke to a different member of staff EVERY time....and EVERY single time was told, "sorry sir, I understand your frustration and will look into that for you right away and call you back".... NOT ONCE, not a single occasion get I get a call back !!! Every single time I had to call again, an hour or so later, only to get a different member of staff waffle on about how sorry they were....Absolutely diabolical service, worse I have ever encountered from an online supplier. If your a project manager or site manager stay well clear of this company, the lack of customer service and the waffle excuses are tiresome and ultimately costly. Only good thing I can say about them is that I got my money back without having to speak to 4 people and get brushed off every time. Woeful.”

Helpful Report

Posted 6 years ago

Hi Chris, I'm incredibly sorry that there were so many delivery mishaps with the couriers, please be assured that this most definitely does not meet our usual standards and is not in any way the quality of service that we want to give to our customers. The address not being amended was total human error on our side and I sincerely apologise for this too. Our customer service team do strive to be the best and I am genuinely sorry that it didn't happen on this occasion. In the hope that you might be willing to give us another opportunity, when placing your next order please ask for myself and I will ensure that you receive a generous discount. Stacey (Customer Service Manager)

Posted 5 years ago

“Really fast delivery. Towel rail came well packed.. I'm really pleased with it. My only criticism is that there were no instructions for operating the controllable thermostat.. But, I did a Google search & managed to download the pdf.. I would have liked to know the graduated electric consumption, not just the maximum wattage. This may not matter, or be of any interest to other users.. So, I've still rated 5*.”

Helpful Report

Posted 6 years ago

Thanks for your feedback. The instructions should always be included, if for any reason they are not there then a quick call to our Customer Service team will ensure you have a copy straight away. Thank you. Julie (Manager)

Posted 6 years ago

“Friendly service, good selection of products, items arrived on time (7–10 WORKING days). Have already reordered additional rads from them.”

Helpful Report

Posted 6 years ago

Thank you Tristam for your feedback. Julie (Manager)

Posted 6 years ago

“V good material v good price and delivery as well”

Helpful Report

Posted 6 years ago

Great to hear, thank you! Julie (Manager)

Posted 6 years ago

“They didn't ! First order was delivered damaged (dented & scratched) and the 2nd order was found to be welded incorrectly and beyond use. Their supplier needs to improve its quality control.”

Helpful Report

Posted 6 years ago

This sounds highly unusual as quality is most definitely not something we ever have issues with, quite the opposite in fact. If you have problems or issues of any kind please do not hesitate to contact our helpful Customer Service team, thank you.

Posted 5 years ago

“Easy to order, exceptional service, terrific price and received the items order within 24 hours. Staff polite and pleasant. Would unequivocally recommend Trade Radiators. Thank you.”

Helpful Report

Posted 6 years ago

What a glowing recommendation Clive, thank you so much. Julie (Manager)

Posted 6 years ago

“The company's service was very quick and efficient, which is what one wants when buying something like radiators online. We have bought a number of radiators from this company now and they are all excellent quality and a very good price for this type of radiator. The delivery service was excellent and everything turned up on time, which was considerably quicker than expected! Trade Radiators is a company well worth using.”

Helpful Report

Posted 6 years ago

Amazing feedback Lewis, thank you for sharing your experience of shopping with Trade Radiators. Julie (Manager)

Posted 6 years ago

“Towel rail is of a very good quality at an excellent price.Trade radiators were very helpfull during the ordering over the telephone.Delivery by DX couriers was appalling,was told delivery would be next day (Wednesday) radiator finally arrived the following Monday.Would I order from trade radiators again ?not if the radiator was needed urgently.May be a more efficient courier is needed.”

Helpful Report

Posted 6 years ago

Thanks for your review Roger. I am very sorry you had a negative experience with DX couriers, this is not our usual standard of service at all. Please accept our sincere apologies. Julie (Manager)

Posted 6 years ago

“Extremely friendly and helpful service on the phone. Honoured a guarantee on a defective radiator with prompt and immediate replacement, and ordered a second radiator at an excellent price. Delivery very prompt and extremely sensible delivery drivers.”

Helpful Report

Posted 6 years ago

Honest and positive feedback, thank you so much Geraint, we hope to welcome you back again soon. Julie (Manager)

Posted 6 years ago

“First delivery failed due to the radiator being damaged. Arrived the next day - it had been thrown into the back of a van. A single person delivered it and due to the weight obviously couldn’t lift it. My husband, who already has spinal issues had to help lift it into the house - he is now in agony. Really poor service, we weren’t told that we had to lift it to get it into the house. No guarantee with the product which we will have to chase. Haven’t even fitted it yet so it’s fingers crossed!”

Helpful Report

Posted 6 years ago

I'm sorry you've had issues with the delivery. As your review is anonymous we are unable to look at the order and investigate this for you. If you wouldn't mind contacting our Customer Service team to discuss we would really appreciate it, thank you.

Posted 5 years ago

“I used trade radiators as they had an offer on their Quinn radiators, you received a free valve with every radiator. When my order arrived there were no valves? I phone them and was told the offer had ended. The offer was clearly on their web site when i ordered. I felt cheated and was very disappointed. I will not be using this company again. Be careful of their offers.”

Helpful Report

Posted 6 years ago

Thanks for your review. I am sorry to hear that you feel disappointed in missing out on the offer for free valves. That particular offer was for a limited time only (while stock lasts) and your order was placed after the offer had ended. We do run amazing offers on different products on a regular basis but they, like any offers, do not run continually so it's always advisable to take advantage of one that suits your needs when you can rather waiting until the offer ends and missing out. Julie (Manager)

Posted 6 years ago

Trade Radiators is rated 4.7 based on 4,966 reviews