Trade Radiators Reviews

Name: Trade Radiators
Address: 82 Mitchell Street, Glasgow, Glasgow
Rating: 4.68

4.7 Rating 4,913 Reviews

93 %

of reviewers recommend Trade Radiators

4.7

Based on 4,913 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Trade Radiators:

ABOUT

Trade Radiators is the UK's premier online radiator and heated towel rail retailer, with a huge range of products suitable for any space in need of heat. Priding ourselves on providing high quality products, combined with a dedicated and knowledgeable support team, you can be sure to find a rad or rail to suit your needs. Whether you're looking for something for a small en-suite or are fitting out an entire new property development, Trade Radiators can assist with advice, competitive pricing, fast delivery and top quality products, as well as 100% security.

DELIVERY

Trade Radiators are delighted to be able to offer free delivery of our products to all mainland UK addresses. Whether your order includes single or multiple items, we'll delivery it fast and free without extra charges, using our friendly and reliable courier service. We take customer service incredibly seriously and fully understand the importance of an efficient and reliable delivery service for our customers.

T&Cs

We pride ourselves in the high quality of all of our radiators and heated towel rails as well as the detailed information provided on our website. However, we realise there are times when our customers will need to change or return their orders. For this reason, we offer a generous 30 day money back guarantee to all of our customers.

Visit Website

Phone:

01412250430

Email:

info@traderadiators.com

Location:

82 Mitchell Street,
Glasgow
Glasgow
G1 3NA

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Trade Radiators 5 star review on 10th January 2025

Trade Radiators 5 star review on 8th January 2025

V Customer

Trade Radiators 3 star review on 18th December 2024

V Customer

Trade Radiators 5 star review on 17th December 2024

J Sullivan

Trade Radiators 5 star review on 13th December 2024

179

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good quality radiators good service”

Helpful Report

Posted 1 year ago

Thank you for your positive review, it is much appreciated!

Posted 1 year ago

“This is the second radiator I have bought from Trade Radiators. Last year my son fitted one in my living room, that slotted easily onto the original brackets. Yesterday he fitted the second in the front bedroom, again with no problem. It’s easy to find and order the correct size you need from Trade Radiators and within days it is delivered by ArrowXL (courier). The radiators arrived extremely well protected in a thick wrap of polystyrene foam which is then wrapped in heavy duty plastic sheet. I cannot praise Trade Radiators and ArrowXL highly enough. Their customer service is second to none. Anyone requiring new radiator should look no further than Trade Radiators you won’t be disappointed.”

Helpful Report

Posted 1 year ago

We are delighted you are so pleased with the service provided Roger. We are a small business/team here at Trade Radiators so this means a lot to us. Thank you for your wonderful feedback!

Posted 1 year ago

“Due to wrong information on the website regarding the BTU’s of the radiators I had to order from another site. This could of resulted in fitting undersized radiators if I hadn’t realised. The worst part it’s delayed the plumber by another week and when this was explained it was sorry but we can’t do anything about it just return the radiators. On top of that we had to take pictures of boxes to make sure they wasn’t damaged even though they was not open. 3 attempts later to say the photos were acceptable. The driver for collection only thought he was taking two back when very clearly stated I wanted all three returned via email.”

Helpful Report

Posted 1 year ago

Our sincere apologies for any misunderstanding and inconvenience this may have caused. The website did have an error on the Anthracite items you purchased (the white item you purchased was listed correctly) and will be updated accordingly. The photos are to protect yourself as we can see exactly the condition they leave you in. Again, we are very sorry the experience was not as it should have been and we do hope we get another chance to look after you in the future.

Posted 1 year ago

“This issue has now been rectified satisfactorily, I’m pleased that now brought to their attention it was sorted promptly! ………..The package was delivered damaged with an open corner. No surprise a part was missing. Contacted customer services to report and sent a photo of the package as their request.”

Helpful Report

Posted 1 year ago

Thank you for your positive review Chris, apologies again for the issue with the delivery. Glad this was rectified quickly for you.

Posted 1 year ago

“Unfortunately the radiator i ordered did not match the dimensions on the website, so it had to be returned.Apart from that the customer service i received from Gemma rates 10 out of 10.”

Helpful Report

Posted 1 year ago

Thank you for your positive feedback on the service provided. Our apologies for. any inconvenience caused.

Posted 1 year ago

“Lovely radiator exactly what was needed, a little haphazard with the delivery, but it arrived eventually!”

Helpful Report

Posted 1 year ago

Apologies if there were any problems with the delivery Susan! We appreciate your positive review, thank you.

Posted 1 year ago

“Still don’t have radiator! Utterly terrible. Email Tuesday morning to say order dispatched and to expect delivery in 1-2 working days. Organised for someone to be able to accept delivery on Wednesday - nothing. Worked from home Thursday - nothing. Went to work Friday - notice it would be delivered. No one around so requested delivery today (1 week later) as the only day I could be in. Delivery slot has been and gone, no one answering the phone at APC/Rush. Had to pay to put my child in to after school care. No idea if delivery is still planned but have to go and pick my son up. Plumber coming tomorrow morning but I have nothing for him to install. All in all a stressful process. Avoid.”

Helpful Report

Posted 1 year ago

Apologies for the inconvenience. We have checked your order and and can see that you did not contact us to let us know there was a problem with the delivery. Any issues should be reported to our Customer Service team ASAP to allow us the opportunity to rectify this for you. I can see this has now been delivered, sincere apologies again for the courier delay with this.

Posted 1 year ago

“2nd time ordering from Trade Radiators. Huge range, good quality and fast delivery. Had to call customer services and they were really helpful and resolved my query instantly.”

Helpful Report

Posted 1 year ago

Thank you for your positive feedback Laura, it is much appreciated! We hope to welcome you back again in the future.

Posted 1 year ago

“Good service, quick delivery and good quality radiator”

Helpful Report

Posted 1 year ago

Thank you for your 5 star review and positive comments Mary! We hope to welcome you back in the future.

Posted 1 year ago

“Radiator arrived when due ,excellent service ,Radiator brilliant looks and really warm”

Helpful Report

Posted 1 year ago

That is wonderful to hear, we are so pleased you are happy with your goods! Thank you for shopping with us.

Posted 1 year ago

“Excellent quality products. We went for the Nordic Oslo range and they are very effective. Highly recommended !”

Helpful Report

Posted 1 year ago

Thank you for your brilliant recommendation, we are delighted to hear how pleased you are with your purchase! We hope to welcome you back in the future.

Posted 1 year ago

“Nothing wrong with ‘Trade Radiators’ as such but big problem with their supplier. I bought a ‘Towelrads Ascot’ vertical radiator. The individual panels were a mm or so higher or shorter than the others. Trade radiators refunded promptly, but they should check the products before they’re sent out to the customer.”

Helpful Report

Posted 1 year ago

Thank you for your review, our sincere apologies there was an issue with the goods you received, this is certainly not our usual standard. We do hope we get another chance to help you in the future.

Posted 1 year ago

“Great service & product. Delivered next day. I had an issue with the valves, no fault of Trade Radiators. They were happy to supply an alternative product and for me to return the ones supplied. Definitely use again.”

Helpful Report

Posted 1 year ago

Thank you for your positive feedback, glad we could help get you all sorted! Thank you for shopping with us, we look forward to welcoming you back again.

Posted 1 year ago

“The radiator is lovely and works well. It was slightly sparkly which i didnt realise when ordering it but it looks lovely and fitted well.”

Helpful Report

Posted 1 year ago

Thank you for your 5 star review! Glad you are happy with your purchase, thank you for choosing Trade Radiators.

Posted 1 year ago

“I always head straight to TradeRadiators for any towel rads that I need. Extensive range, keen prices and speedy delivery. Totally recommend!”

Helpful Report

Posted 1 year ago

Delighted to hear it Paul, thank you for your great feedback and recommendation, this means a lot to us! We hope to welcome you back in the future.

Posted 1 year ago

“Lovely radiator, speedy delivery”

Helpful Report

Posted 1 year ago

Thank you for your 5 star review Ruth, we are delighted you are happy with your purchase.

Posted 1 year ago

“Got the tall anthracite 6 column radiator. Looks great in my kitchen. It was exactly as described and came very quickly with no hassle. Well worth the money too. Would use again.”

Helpful Report

Posted 1 year ago

Thank you for your wonderful review Andy, it is much appreciated! So glad you are happy with your purchase, we look forward to welcoming you back in the future.

Posted 1 year ago

“All present, correct and delivered on time. Good value.”

Helpful Report

Posted 1 year ago

Thank you very much for your fantastic feedback, it is much appreciated! We hope to welcome you back in the future.

Posted 1 year ago

“Speedy delivery. Also had to ring office for advice and customer service was excellent. Only disappointment is radiator had a very small dent in one of the rails. I needed it on the day it was delivered so didn’t return it. Other than that this radiator is very stylish and handy for small spaces. But for the dent it would be 5 star.”

Helpful Report

Posted 1 year ago

Thank you for your review. Our sincere apologies if this was damaged in transit, we certainly would have been able to get this swapped for you if we were notified. Please do get in touch with the customer service team if there is anything that they can assist with. Apologies again.

Posted 1 year ago

“Very efficient and purchase was done in a very smooth manner with sales team always prompt and respected deadline given”

Helpful Report

Posted 1 year ago

Thank you for the 5 star review and great feedback! We hope to welcome you back in the future.

Posted 1 year ago

Trade Radiators is rated 4.7 based on 4,913 reviews