Trade Radiators Reviews

Name: Trade Radiators
Address: 82 Mitchell Street, Glasgow, Glasgow
Rating: 4.68

4.7 Rating 4,985 Reviews

93 %

of reviewers recommend Trade Radiators

4.7

Based on 4,985 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Trade Radiators:

ABOUT

Trade Radiators is the UK's premier online radiator and heated towel rail retailer, with a huge range of products suitable for any space in need of heat. Priding ourselves on providing high quality products, combined with a dedicated and knowledgeable support team, you can be sure to find a rad or rail to suit your needs. Whether you're looking for something for a small en-suite or are fitting out an entire new property development, Trade Radiators can assist with advice, competitive pricing, fast delivery and top quality products, as well as 100% security.

DELIVERY

Trade Radiators are delighted to be able to offer free delivery of our products to all mainland UK addresses. Whether your order includes single or multiple items, we'll delivery it fast and free without extra charges, using our friendly and reliable courier service. We take customer service incredibly seriously and fully understand the importance of an efficient and reliable delivery service for our customers.

T&Cs

We pride ourselves in the high quality of all of our radiators and heated towel rails as well as the detailed information provided on our website. However, we realise there are times when our customers will need to change or return their orders. For this reason, we offer a generous 30 day money back guarantee to all of our customers.

Visit Website

Phone:

01412250430

Email:

info@traderadiators.com

Location:

82 Mitchell Street,
Glasgow
Glasgow
G1 3NA

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Trade Radiators 5 star review on 9th February 2025

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Trade Radiators 5 star review on 1st February 2025

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Trade Radiators 5 star review on 24th January 2025

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Trade Radiators 5 star review on 10th January 2025

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182

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very efficient, quick delivery and good quality product”

Helpful Report

Posted 8 years ago

Great, thank you for shopping with us Adam. Julie (Manager)

Posted 6 years ago

“Very fast delivery and quality items, would highly recommend and I will be using again for sure!”

Helpful Report

Posted 8 years ago

Thank you very much indeed Robert, we look forward to it. Julie (Manager)

Posted 6 years ago

“Very quick and easy service”

Helpful Report

Posted 8 years ago

Thanks for the 5 star rating. Julie (Manager)

Posted 6 years ago

“Good quality product - at a competitive price - and they delivered on time.”

Helpful Report

Posted 8 years ago

Super to hear, thank you. Julie (Manager)

Posted 6 years ago

“Great price, easy to order and speedy delivery. Top marks!”

Helpful Report

Posted 8 years ago

Thank you Omar for your great review. We look forward to welcoming you back in the future. Stacey (Customer Service Manager)

Posted 7 years ago

“Fast, efficient, great value for money, easy to deal with and really good quality. Use again; definitely”

Helpful Report

Posted 8 years ago

What a fantastic review of your shopping experience with us, thank you David. Its great to hear and we look forward to welcoming you again in the future.

Posted 7 years ago

“Very quick delivery no problems”

Helpful Report

Posted 8 years ago

Many thanks for your 5 star review, this is much appreciated. Stacey (Customer Service Manager)

Posted 7 years ago

“Efficient prompt delivery of a quality item at a very good price”

Helpful Report

Posted 8 years ago

Thanks Awnesh, it's great to hear you are very happy with your Trade Direct Towel Rail. Thank you for shopping with us. Stacey (Customer Service Manager)

Posted 7 years ago

“Excellent service and prompt friendly response to my telephone enquiries. One small matter was that I ordered delivery to a UK forwarding address for onward delivery to Malta. The forwarding service needs the name of the consignee (me) and the code number to be clearly marked on the delivery note. It wasn't. This meant I had to get all the delivery details from Trade Radiators and pass them to the forwardong company before the parcel could be processed. Perhaps in future you could ask APC to ensure the consignee name is oncluded EXACTLY as per your website delivery address? One other thing: the thermostat was delivered separately from the radiator, but withoutnotifying me first. This meant worry that it had been forgotten from the original order.”

Helpful Report

Posted 8 years ago

Hi Alistair, thank you for taking the time to review your experience with Trade Radiators. All information from the online form is forwarded onto our dispatch and couriers, I apologise the couriers had omitted your name and code number that was supplied as this wouldn't normally be the case. Sorry again. Stacey (Customer Service Manager)

Posted 7 years ago

“Very helpful and efficient.”

Helpful Report

Posted 8 years ago

Thank you for choosing Trade Radiators and for taking the time to review your purchase. Its great to have positive feedback about our service. Thank you again. Stacey (Customer Service Manager)

Posted 7 years ago

“Nice quality towel rails, unfortunately there appears to be no one at trade rads that can explain why the the valves for a dual fuel towel rad are two control valves and not one control and one lockshield. What happens when both are closed fully and the electric non thermostat element is turned on and you go out for the day, is there anyone out there knows the answer?”

Helpful Report

Posted 8 years ago

Thanks for your review. You were sent the correct items and we did give you the correct advice when you questioned the items. Hopefully upon realising this you are happy with the items. Thanks Julie (Manager)

Posted 6 years ago

“Slight problem with initial radiator which was swiftly resolved by Trade Radiators with an exchange which is now fine. All at Trade Radiators were very helpful and friendly.”

Helpful Report

Posted 8 years ago

Thank you very much indeed for your review. I'm sorry you had an issue with your Deco Bar Towel Rail, however I am very glad our customer service team were able to rectify this quickly and efficiently for you. I have passed your kind words onto the team. Stacey (Customer Service Manager)

Posted 7 years ago

“Excellent product, amazing value for money and very prompt delivery”

Helpful Report

Posted 8 years ago

Thank you Pauline for your 5 star review. This is much appreciated, its great to hear how happy you are with the Trade Direct Towel rails and our fast delivery. Stacey (Customer Service Manager)

Posted 7 years ago

“It was as expected and arrived Undamaged so was satisfactory.”

Helpful Report

Posted 8 years ago

Thanks for choosing Trade Radiators and taking the time to review your purchase. Great that you're happy with your Trade Direct Towel Rail. Stacey (Customer Service Manager)

Posted 7 years ago

“Best price, good quality, quick delivery, excellent service.”

Helpful Report

Posted 8 years ago

What a fantastic review of your shopping experience with Trade Radiators thanks you Dawn, we really appreciate it. Stacey (Customer Service Manager)

Posted 7 years ago

“Excellent product / price and very fast delivery”

Helpful Report

Posted 8 years ago

Thanks Steven, delighted you're pleased with your Stainless Steel Rails, it's a an excellent choice, great quality and value for money, with a 25 year guarantee you can't go wrong. Thanks for shopping with us. Stacey (Customer Service Manager)

Posted 7 years ago

“Radiator started leaking and they replaced both radiators without hesitation. New ones arrived quickly, but wasn't told until the actual delivery day, but not a problem as was in!”

Helpful Report

Posted 8 years ago

Hi Tracey, thank you for taking the time to review your experience with Trade Radiator. I'm sorry your Aluminium radiator had leaked, however its great to hear our customer service team where able to rectify this for you quickly. Stacey (Customer Service Manager)

Posted 7 years ago

“Excellent communication and delivery. The product was very good quality at a competitive price.”

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Posted 8 years ago

Thank you for taking the time to review your purchase with Trade Radiators. It's great to hear such positive feedback about our customer service team speedy delivery and how happy you are with the Wessex traditional radiator. Stacey (Customer Service Manager)

Posted 7 years ago

“Very fast service and price was good”

Helpful Report

Posted 8 years ago

Thanks for the positive feedback and 5 star rating Billy, we really appreciate it. Thank you for choosing Trade Radiators, we hope to welcome you back again soon. Stacey (Customer Service Manager)

Posted 7 years ago

Thanks for choosing Trade Radiators and then taking the time to review your purchase. Great that you're happy with your Deco Bar Towel Rial and our speedy free delivery. Stacey (Customer Service Manager)

Posted 7 years ago

“Easy ordering and prompt delivery thanks”

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Posted 8 years ago

We really appreciate your 5 star review of Trade Radiators and you've enjoyed our easy to use website and our speedy delivery, thank you. Stacey (Customer Service Manager)

Posted 7 years ago

Trade Radiators is rated 4.7 based on 4,985 reviews