Trade Radiators Reviews

Name: Trade Radiators
Address: 82 Mitchell Street, Glasgow, Glasgow
Rating: 4.68

4.7 Rating 4,945 Reviews

93 %

of reviewers recommend Trade Radiators

4.7

Based on 4,945 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Trade Radiators:

ABOUT

Trade Radiators is the UK's premier online radiator and heated towel rail retailer, with a huge range of products suitable for any space in need of heat. Priding ourselves on providing high quality products, combined with a dedicated and knowledgeable support team, you can be sure to find a rad or rail to suit your needs. Whether you're looking for something for a small en-suite or are fitting out an entire new property development, Trade Radiators can assist with advice, competitive pricing, fast delivery and top quality products, as well as 100% security.

DELIVERY

Trade Radiators are delighted to be able to offer free delivery of our products to all mainland UK addresses. Whether your order includes single or multiple items, we'll delivery it fast and free without extra charges, using our friendly and reliable courier service. We take customer service incredibly seriously and fully understand the importance of an efficient and reliable delivery service for our customers.

T&Cs

We pride ourselves in the high quality of all of our radiators and heated towel rails as well as the detailed information provided on our website. However, we realise there are times when our customers will need to change or return their orders. For this reason, we offer a generous 30 day money back guarantee to all of our customers.

Visit Website

Phone:

01412250430

Email:

info@traderadiators.com

Location:

82 Mitchell Street,
Glasgow
Glasgow
G1 3NA

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Trade Radiators 5 star review on 1st February 2025

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Trade Radiators 5 star review on 24th January 2025

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Trade Radiators 5 star review on 10th January 2025

Trade Radiators 5 star review on 8th January 2025

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Trade Radiators 3 star review on 18th December 2024

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181

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“helpful concise accurate detailed friendly.”

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Posted 3 years ago

That is amazing to hear Liam and very much appreciated. We are a small business/team here at Trade Radiators so this means a lot to us, thank you!

Posted 2 years ago

“Great product and quick dispatch. Excellent communication and instant solution of problem. Let down by their carrier Tufnells, who lost my original order, so I did not get it on time.”

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Posted 3 years ago

Our sincere apologies that this happened, the couriers were really struggling with driver/staff shortages due to COVID and Brexit so at times logistics fell short of our usual standards for which we are truly sorry. Glad we managed to get you all sorted in the end. Sorry again for the inconvenience.

Posted 2 years ago

“first class product and first rate service. Extremely helpful on the phone. Ordered and paid for by phone. Delivered next morning. Exceptional all round.”

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Posted 3 years ago

Amazing feedback and very much appreciated. We are a small business/team here at Trade Radiators so this means a lot to us, thank you!

Posted 2 years ago

“Radiators are great but how come delivery was unloading from truck service only?! How is a single female person expected to carry them to the flat on 4th floor, especially when they have been delivered late in the evening? You shouldn't use delivery courier for such heavy items. Small items are delivered to our door so there is no excuse not to deliver heavy items to our door.”

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Posted 3 years ago

We do advise on the site, the T&C's on your order and all further emails that delivery is generally kerb side, sorry if you missed this.

Posted 2 years ago

“Positives Easy to order and quick delivery Negatives Although the rad was well packed when I opened it a few days later the rad had received a heavy drop on one corner which buckled the corner and the paint cracked off, also the clip on grill on the top of the rad was twisted and buckled. So my issue is the delivery part as said the rad was well packed so how can that happen if a little care was taken in delivery ?”

Helpful Report

Posted 3 years ago

Glad you're happy ordering from us John, thank you. We have checked your order and you didn't contact us to let us know about the damage. Any issues (including damages) should be reported to our Customer Service team ASAP to allow us the opportunity to rectify this for you. We could have sent you a replacement had we been given the opportunity to do so.

Posted 2 years ago

“I haven’t received the goods yet and have no updates/ correspondence with regards to my order, apparently can’t track until out for delivery. Order around 26/01 give or take but heard nothing, just an email to tell me it has been dispatched?”

Helpful Report

Posted 3 years ago

Apologies that this happened, the couriers were really struggling with driver/staff shortages due to COVID and Brexit so at times logistics fell short of our usual standards for which we are truly sorry. Glad we managed to get you all sorted in the end. Sorry again for the inconvenience.

Posted 2 years ago

“Quick reliable and cheap service, with free quick delivery”

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Posted 3 years ago

Thank you very much for the 5 star review and excellent feedback! :-)

Posted 2 years ago

“Good service from ordering-processing-delivery. Came quickly and they are stunning. Would recommend using the service.”

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Posted 3 years ago

Thank you for your fantastic recommendation and thank you for choosing Trade Radiators.

Posted 3 years ago

“Contacted trade radiators by phone three times , each time I was promised someone would return my call shortly , but didn’t , so sent a email , no reply , simply needed to know approx delivery date of item purchased . Delivery merchants where great , very helpful and informative”

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Posted 3 years ago

Our apologies that the dispatch took longer than normal, as explained when we spoke with you we are currently experiencing delays with the Reina warehouse. As discussed on the phone and advised on your order receipt email, we would send you a dispatch email as soon as the goods left the warehouse (which we did) and we are very sorry this took longer than it should have.

Posted 3 years ago

“Radiator is fine however the problem is with delivery, firstly no contact from anyone saying when it was going to arrive then it arrived and was left on the doorstep all day as no one was home (again because no notice of when it was coming) luckily someone honest took it in and gave it to us the following day but could have just as easily stolen it.”

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Posted 3 years ago

Thank you for your review. We did email you dispatch notification including tracking information for your delivery. Sorry you weren't in to receive the delivery and our apologies for the inconvenience of the driver leaving the item for you, rather than returning it to the depot. This should only happen if the item can be left in a 'safe place' so apologies if it is not indeed safe there.

Posted 3 years ago

“Very nice grey column radiator that was delivered quickly”

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Posted 3 years ago

Thank you Greg, great to hear you're happy with your purchase.

Posted 3 years ago

“Just a very good choice at the right price”

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Posted 3 years ago

Thank you for the positive feedback.

Posted 3 years ago

“The customer service provided by Amanda Fraser has been exceptional. Would highly recommend. Thank you”

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Posted 3 years ago

Thank you for the super recommendation and for mentioning Amanda in particular, we are delighted that you're so pleased shopping with us, thank you.

Posted 3 years ago

“Disappointed that I still do not have a dispatch date for the radiator that was expected nearly three weeks ago.”

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Posted 4 years ago

Our sincere apologies Paul, you have been sent a dispatch notification. Delays are not uncommon at the moment for many reasons including port delays, struggling logistic networks etc due to COVID and BREXIT and we do make customers aware of this when we provide an ETA on out of stock items, that the ETA can be subject to change and more so at the moment for the reasons above. We are really sorry that the item arriving slightly later than initially anticipated has caused you inconvenience. The ETA given was end of Jan and your actual delivery will be 4th Feb.

Posted 3 years ago

“Have used these guys three times now and I honestly cannot fault them!! Helpful, knowledgeable and service is second to none!!! prices fantastic, would highly recommend!!!”

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Posted 4 years ago

What a lovely recommendation and very much appreciated! We are a small business/team here at Trade Radiators so this means a lot to us, thank you! :-)

Posted 2 years ago

“really impolite sales team. patronising and brusque.”

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Posted 4 years ago

This is an extremely surprising review, we have checked and the last order you had with us was over 2 years ago and there were no issues of any kind with your orders, all of which you placed online and not with our sales team over the phone. Is it possible that this review may have been intended for another retailer? If not then we would appreciate it if you contacted our Operations Manager Julie to discuss your comments as we are more than a little surprised/confused and we would absolutely insist on investigating this thoroughly. Thank you.

Posted 4 years ago

“Great service and excellent product.”

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Posted 4 years ago

That is amazing to hear and very much appreciated. We are a small business/team here at Trade Radiators so this means a lot to us, thank you!

Posted 2 years ago

“Lovely finish”

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Posted 4 years ago

Thank you :-)

Posted 3 years ago

“Bought radiator valves with 8mm fitting as advertised to replace ones i already had fitted. But was sent 15mm valves instead with 8mm reducers which is not what i ordered.”

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Posted 4 years ago

Sorry you were unhappy at how they were provided, this is usual though as the parts are made for this very purpose so were correct.

Posted 2 years ago

“Slow delivery after promising next day. Cost me a full extra day rate from the tradesman.”

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Posted 4 years ago

Posted 2 years ago

Trade Radiators is rated 4.7 based on 4,945 reviews