Trade Radiators Reviews

Name: Trade Radiators
Address: 82 Mitchell Street, Glasgow, Glasgow
Rating: 4.68

4.7 Rating 4,987 Reviews

93 %

of reviewers recommend Trade Radiators

4.7

Based on 4,987 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Trade Radiators:

ABOUT

Trade Radiators is the UK's premier online radiator and heated towel rail retailer, with a huge range of products suitable for any space in need of heat. Priding ourselves on providing high quality products, combined with a dedicated and knowledgeable support team, you can be sure to find a rad or rail to suit your needs. Whether you're looking for something for a small en-suite or are fitting out an entire new property development, Trade Radiators can assist with advice, competitive pricing, fast delivery and top quality products, as well as 100% security.

DELIVERY

Trade Radiators are delighted to be able to offer free delivery of our products to all mainland UK addresses. Whether your order includes single or multiple items, we'll delivery it fast and free without extra charges, using our friendly and reliable courier service. We take customer service incredibly seriously and fully understand the importance of an efficient and reliable delivery service for our customers.

T&Cs

We pride ourselves in the high quality of all of our radiators and heated towel rails as well as the detailed information provided on our website. However, we realise there are times when our customers will need to change or return their orders. For this reason, we offer a generous 30 day money back guarantee to all of our customers.

Visit Website

Phone:

01412250430

Email:

info@traderadiators.com

Location:

82 Mitchell Street,
Glasgow
Glasgow
G1 3NA

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Trade Radiators 5 star review on 9th February 2025

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Trade Radiators 5 star review on 1st February 2025

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Trade Radiators 5 star review on 24th January 2025

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Trade Radiators 5 star review on 10th January 2025

Trade Radiators 5 star review on 8th January 2025

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182

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very happy with prompt delivery undamaged all well”

Helpful Report

Posted 8 years ago

Thanks for choosing Trade Radiators and taking the time to review your purchase. Its great to hear that you're very happy with your Nevo Bar Towel Rail and our quick free delivery. Stacey (Customer Service Manager)

Posted 7 years ago

“Prompt delivery and quality product”

Helpful Report

Posted 8 years ago

Great to hear, thanks for the review. Julie (Manager)

Posted 6 years ago

“Absolutely delighted with my new radiator.”

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Posted 8 years ago

That's fab you're so pleased, thank you for shopping with Trade Radiators. Julie (Manager)

Posted 6 years ago

“brilliant service and product, many thanks”

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Posted 8 years ago

Thanks for the positive review, we really appreciate it. Julie (Manager)

Posted 6 years ago

“Great service and very speedy. Thank you”

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Posted 8 years ago

Brilliant, thanks for the 5 star review. Julie (Manager)

Posted 6 years ago

“rad arrived next day, well packed. instructions fine, maybe a template would be useful, works perfectly. well pleased”

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Posted 8 years ago

Thank you very much for the 5 star review. Julie (Manager)

Posted 6 years ago

“I have had a fair and prompt reply, as a result of a radiator delivery hitch, and as a result will purchase items again from Trade Radiators, who would appear to be dedicated to customer satisfaction.”

Helpful Report

Posted 8 years ago

Thank you Michael, we look forward to welcoming you back again soon. Julie (Manager)

Posted 6 years ago

“Ordered radiator at 12:30 because of, Next working day (orders placed before 2pm). delivery promise. I assume price included this delivery promise, unlikely to be free. Confirmation e/mail was promised, but not received. Phoned the next day to ask about radiator, to be told it still was at warehouse, and had not been dispatched, and would not be delivered next day, contrary to all promises at point of sale. I paid up front keeping my part of the contract, I would expect a reduction in price to reflect my unnecessary involvement in a less than successful attempt to carry out delivery as promised.”

Helpful Report

Posted 8 years ago

Thank you for taking the time to review Trade Radiators. Having looked into your order I apologise that the item was not delivered next day (today) as would usually be the case. This is due to it being our busiest time of year for dispatching and deliveries which can have an impact on the volume of orders going out, so apologies that your order has been effected by this. As you know we have arranged for your order to be delivered tomorrow (Saturday) morning for you and I have also refunded you £20. Apologies again for any inconvenience caused by the slight delay. If there is anything else I can assist with please do not hesitate to contact me. Kind Regards, Julie Boyle (Manager).

Posted 8 years ago

“Product as described”

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Posted 8 years ago

Thanks for your review.

Posted 6 years ago

“Excellent service from a Scottish company trading near and far. I was kept in touch throughout. Website one of the best - I found it easy to interrogate. As I wanted to be certain I called them, the member of staff (Stacey) was very helpful. My order was correctly processed and they advised when it would be dispatched. They connected me to delivery company when I sought information on delivery time slot, and goods arrived on time and in good condition. No complaints, well done.”

Helpful Report

Posted 8 years ago

Hi David, thank you very much indeed for your 5 star review. I'm really glad that you are so happy with your radiator and the service we have provided. Customer satisfaction is extremely important to us so your review means a great deal to the team. Thank you! Kind Regards, Julie Boyle (Manager)

Posted 8 years ago

“Spoilt for choice with the designs and types available, it took a week to decide! Once ordered they arrived next day as promised”

Helpful Report

Posted 8 years ago

Thanks for your positive and honest review Mike, we hope to welcome you back again in the future. Julie (Manager)

Posted 6 years ago

“Friendly, efficient, no quibbles cost effectiveness. If only more could be like them.”

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Posted 8 years ago

Those are very kind and positive words Brian, for which we are very grateful, thank you! :-) Julie (Manager)

Posted 6 years ago

“After lots of looking around I ordered a vertical radiator and set of valves from Trade Radiators. I was kept informed via email about my order and given tracking details, both items were delievered the next day by courier as promised. Couldn't be happier with the radiator which looks great and how Trade Radiators dealt with my purchase.”

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Posted 8 years ago

That sounds absolutely perfect! Thank you very kindly for your review. Julie (Manager)

Posted 6 years ago

“My plumber gave me the details of the rads to place an order. I did so, 10 in total. He later changed one of the sizes, more than one month after the original order. I called and asked if the one I no longer needed could be returned, even though it was a while since the first order- as it was still in the original packaging and unopened- they agreed for a small restocking and pick up fee. Instead of having a rad I didn't want I am now getting a refund. The ladies who answered the phone were very polite and helpful.”

Helpful Report

Posted 8 years ago

That's fabulous that we were able to provide you with your products and a personal service that met your needs so well. Thanks for choosing Trade Radiators. Julie (Manager)

Posted 6 years ago

“Lovely person on the phone. Very helpful. Easy to use website. Quick delivery at a very good price”

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Posted 8 years ago

That's fabulous to hear, thank you very much indeed. Julie (Manager)

Posted 6 years ago

“Excellent service, radiator arrived next day in perfect condition. Product was packaged very well. Radiator valves were delivered within 10 minutes of radiator delivery, the only improvement I would suggest would be to do one courier visit?”

Helpful Report

Posted 8 years ago

Thanks for your review. Due to some smaller items going from a separate warehouse they sometimes arrive with a separate courier. Thank you. Julie (Manager)

Posted 6 years ago

“Bought the Saturn double style designer radiator. The radiator itself looks great but the brackets do not hold the radiator well. You're able to shake the radiator attached to the wall. Our plumber temporarily solved the issue by placing a piece of cardboard behind the radiator but certainly not what one would expect after spending over £100 on a all 'designer' radiator. If not for the hassle, I definitely would have returned it as I purchased a very similar style from another radiator company which had no such problems. I would think twice before ordering from here again solely based on the quality of the end product. Delivery time and communication however was excellent.”

Trade Radiators 3 star review on 14th December 2016

Helpful Report

Posted 8 years ago

Hi Andreca, it sounds as though the plumber when fitting the radiator has forgotten to put on the little plastic spacers or 'c' clips which go on the brackets before placing the radiator in position, thus holding it in place. A quick call to our Customer Service team could have cleared the matter up for you straight away but unfortunately you didn't contact us so were unaware you were having an issue until you posted your review online. In future please do give us the opportunity to resolve any issues you may have as we are here to help. If there is anything else I can do to assist please don't hesitate to contact me on 0141 225 0430. Thank you. Kind regards, Julie Boyle (Manager)

Posted 8 years ago

“Arrived next day looks great plenty of heat”

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Posted 8 years ago

Sounds perfect, thank you Peter. Julie (Manager)

Posted 6 years ago

“Our radiator was delivered at the right time, it was missing some accessories after a call answered by a very pleasant lady the accessories were dispatched with an overnight carrier. I would buy from Trade Radiators again. Good customer service, good merchandise, great delivery service. Very happy customers, Thank you for a stress-less transaction, great job.”

Helpful Report

Posted 8 years ago

Thank you for the review, I'm glad we were able to assist you so efficiently and that you're so pleased with your purchase. Julie (Manager)

Posted 6 years ago

“Great product and prices with super swift delivery.”

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Posted 8 years ago

Thank you Alan, wonderful you're so pleased with your shopping experience. Julie (Manager)

Posted 6 years ago

Trade Radiators is rated 4.7 based on 4,987 reviews