Trade Radiators Reviews

Name: Trade Radiators
Address: 82 Mitchell Street, Glasgow, Glasgow
Rating: 4.68

4.7 Rating 4,951 Reviews

93 %

of reviewers recommend Trade Radiators

4.7

Based on 4,951 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Trade Radiators:

ABOUT

Trade Radiators is the UK's premier online radiator and heated towel rail retailer, with a huge range of products suitable for any space in need of heat. Priding ourselves on providing high quality products, combined with a dedicated and knowledgeable support team, you can be sure to find a rad or rail to suit your needs. Whether you're looking for something for a small en-suite or are fitting out an entire new property development, Trade Radiators can assist with advice, competitive pricing, fast delivery and top quality products, as well as 100% security.

DELIVERY

Trade Radiators are delighted to be able to offer free delivery of our products to all mainland UK addresses. Whether your order includes single or multiple items, we'll delivery it fast and free without extra charges, using our friendly and reliable courier service. We take customer service incredibly seriously and fully understand the importance of an efficient and reliable delivery service for our customers.

T&Cs

We pride ourselves in the high quality of all of our radiators and heated towel rails as well as the detailed information provided on our website. However, we realise there are times when our customers will need to change or return their orders. For this reason, we offer a generous 30 day money back guarantee to all of our customers.

Visit Website

Phone:

01412250430

Email:

info@traderadiators.com

Location:

82 Mitchell Street,
Glasgow
Glasgow
G1 3NA

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Trade Radiators 5 star review on 1st February 2025

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Trade Radiators 5 star review on 24th January 2025

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Trade Radiators 5 star review on 10th January 2025

Trade Radiators 5 star review on 8th January 2025

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Trade Radiators 3 star review on 18th December 2024

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181

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic looking radiators which throw out loads of heat. Excellent communication throughout and next day delivery - what more could you want. Highly recommended company.”

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Posted 4 years ago

Thank you for your wonderful recommendation Janice, we're over the moon to hear you're so pleased shopping with Trade Radiators.

Posted 4 years ago

“Easy to order on website. Delivered very quickly. Good product.”

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Posted 4 years ago

Thanks for your super review Christopher, we really appreciate it.

Posted 4 years ago

“Great column radiators, very pleased with quick service, packed and transported very well”

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Posted 4 years ago

Brilliant to hear Colin, thank you, the columns are such a brilliant choice too.

Posted 4 years ago

“Excellent service - radiators ordered at 1.30pm and delivered before lunch the following day! Very well packed.”

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Posted 4 years ago

Thanks for the 5 star review, great to hear you're so happy with your purchase.

Posted 4 years ago

“Ordered the product and no issues. Delivery date confirmed as Friday 21 February. Nothing arrived by 1800 hrs on the date but on the tracking system it said parcel had arrived and had been signed for. Emailed Trade Radiators and the Courier (having tried to call both without success). No response for over 24 hours until courier called to say their records indicated parcel had arrived but driver was off so they were unable to confirm. Then left the house at 10.00am on Sunday 23 February to find product and extras dumped on the doorstep. Nothing signed for and I have no idea what time on the Sunday morning they had been left there. we live on a busy London street so that wasn't ideal. Still no communication from Trade Radiators on this although we did receive an apology from the courier company. Overall, not a great delivery experience although the product is good and was priced competitively.”

Helpful Report

Posted 4 years ago

Apologies again Steven, this is totally unacceptable. As per our telephone conversation I have just refunded £20 back onto your card for you and in addition to this please mention my name (Julie Boyle) when placing your next order and we will ensure you get extra discount on that order too. Sorry again.

Posted 4 years ago

“Great service”

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Posted 4 years ago

Pleased to hear that Richard, thank you very kindly.

Posted 4 years ago

“Good price and arrived next day”

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Posted 4 years ago

Thanks Tom, we appreciate your positive review.

Posted 4 years ago

“Easy to order, quick delivery and quality product.”

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Posted 4 years ago

Brilliant, thanks for the 5 star review!

Posted 4 years ago

“Good price. Easy to order. Fantastic next day delivery service with updated 2 hour slots by the courrier. Radiator looks excellent. Only downside was that the thread for one of the tails was poor and it needed a lot of force to screw the tail in. The other side was fine. Would not hesitate to use Trade Radiators again.”

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Posted 4 years ago

Thanks for your review, we're glad you're happy with your new radiator. The threads should be pretty snug but if you have any issues at all please don't hesitate to contact our Customer Service team on 0141 225 0430. Thank you.

Posted 4 years ago

“Arrived the next day as stated when ordered. Very good price. Was exactly as stated. Good product.”

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Posted 4 years ago

Great to hear you're happy John, thanks for the super review.

Posted 4 years ago

“Very quick delivery”

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Posted 4 years ago

Thanks for the 5 star review William, glad you're impressed with our speedy delivery service.

Posted 4 years ago

“First class prices and customer care!”

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Posted 4 years ago

Thank you so much Andy, we're delighted to hear you're so happy with your purchase from Trade Radiators.

Posted 4 years ago

“Fabulous radiator just what I wanted. Staff at Glasgow office very helpful when problem ordering online. Good price and free delivery. BUT big drawback is the strict policy that you open and check radiator on arrival for damage by courier felt very sorry for the driver on strict schedule and only a few days 3 I think to report faults. You are warned not to arrange fitting until radiator delivered. Have I got this all right? Sorry but puts me off ordering again from you.”

Helpful Report

Posted 4 years ago

Thanks for your review, we're delighted you're pleased with your new radiator. You don't need to check the radiator while the delivery driver is there, you have 3 working days to check over the items and notify us of any damages and if there are any damages we replace items the very next day for you. All online retailers have the 3 day rule simply because we are unable to claim courier damages after this time. Faults are completely different and are covered by our extensive guarantee, the Saturn radiator you have has a 15 year guarantee. Hope this puts your mind at ease. Thanks for shopping with us.

Posted 4 years ago

“Fantastic service , excellent quality and competitive prices”

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Posted 4 years ago

Thank you Claire, that's wonderful to hear.

Posted 4 years ago

“The towel rail arrived in super quick time and looks great. Not yet installed so can't comment on it's efficiency!”

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Posted 4 years ago

Glad you're pleased with your new towel rail Jeremy, thanks for your review.

Posted 4 years ago

“Very good service. But there was slight damage (dent) to the underside of the bottom tube of the radiator,”

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Posted 4 years ago

Apologies for the inconvenience. We do sort out damages really quickly providing next day replacements. Please report to our Customer Service team on info@traderadiators.com or 01412250430 and we will sort this out for you right away. Thank you.

Posted 4 years ago

“Great web site, easy to place order, great value and delivered in less than 24 hours, superb service.”

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Posted 4 years ago

Thank you for the excellent feedback.

Posted 4 years ago

“Great Service and prompt supply”

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Posted 4 years ago

Thank you for your lovely feedback Anthony and thanks for choosing Trade Radiators.

Posted 4 years ago

“Extremely helpful, fast and efficient very happy with the service and quality of the product”

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Posted 4 years ago

Thank you for your super review Darren, we're delighted to hear that, thanks for shopping with us.

Posted 4 years ago

“Really prompt delivery, easy website and good product that with the excellent price I would definitely buy from this company again”

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Posted 4 years ago

That's fantastic to hear, thank you! We look forward to welcoming you back next time.

Posted 4 years ago

Trade Radiators is rated 4.7 based on 4,951 reviews