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Trade Radiators Reviews

4.7 Rating 4,911 Reviews
93 %
of reviewers recommend Trade Radiators
Company Reviews Product Reviews
1,674
 Metrics Info
4.7
Based on 4,911 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
Read Trade Radiators Reviews

About Trade Radiators:

ABOUT

Trade Radiators is the UK's premier online radiator and heated towel rail retailer, with a huge range of products suitable for any space in need of heat. Priding ourselves on providing high quality products, combined with a dedicated and knowledgeable support team, you can be sure to find a rad or rail to suit your needs. Whether you're looking for something for a small en-suite or are fitting out an entire new property development, Trade Radiators can assist with advice, competitive pricing, fast delivery and top quality products, as well as 100% security.

DELIVERY

Trade Radiators are delighted to be able to offer free delivery of our products to all mainland UK addresses. Whether your order includes single or multiple items, we'll delivery it fast and free without extra charges, using our friendly and reliable courier service. We take customer service incredibly seriously and fully understand the importance of an efficient and reliable delivery service for our customers.

T&Cs

We pride ourselves in the high quality of all of our radiators and heated towel rails as well as the detailed information provided on our website. However, we realise there are times when our customers will need to change or return their orders. For this reason, we offer a generous 30 day money back guarantee to all of our customers.

Visit Website

Phone:

01412250430

Email:

info@traderadiators.com

Location:

82 Mitchell Street,
Glasgow
Glasgow
G1 3NA

Write Your review

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
K Murray
Verified Buyer
“Great choice of products, especially if you want something that looks better than standard fittings”
Helpful Report
Posted 3 months ago
Thank you so much for your lovely review, Kirsty! We're thrilled to hear that you appreciate our product selection—style and quality are really important to us. If you ever need assistance or have any questions, please feel free to reach out. We're here to help! Best wishes, The Trade Radiators Team
Posted 1 month ago
Anonymous
Verified Buyer
“The radiator is of good quality, Trade Radiators was the only outlet that I could find this particular size, which was to replace an old imperial sized rad. Cannot fault the company on its packaging, it would have been virtually impossible for it to be damaged in transit. But have two niggles; a very minor one was that there was paperwork for another customer inside the packaging with his address on. Secondly courier took an age to deliver, Order was placed on the 18/09/24 TR notified me it had been didpatched, but after 3 or 4 days the courier rang to say they would deliver in a weeks time 01/10/24.”
Helpful Report
Posted 3 months ago
Thanks for your review and for the feedback. Whilst I am pleased you are happy with your purchase we are terribly sorry that the experience was nowhere near as smooth as it should have been with regards to the deliver. The courier service has let us all down here which is not our usual standards at all. Apologies again that your experience was far from ideal. We do hope we get another chance to look after you in the future.
Posted 3 months ago
C Hardwick
Verified Buyer
“Good choice of items in stock at a good price, delivery very rapid and customer service very helpful, really happy, thank you.”
Helpful Report
Posted 3 months ago
Thank you very much for the positive review and excellent feedback!
Posted 3 months ago
V Customer
Verified Buyer
“Very well packaged and protected, you can tell Trade Radiators go the extra mile A++”
Helpful Report
Posted 3 months ago
That’s amazing to hear and very much appreciated. We are a small business/team here at Trade Radiators so this means a lot to us, thank you!
Posted 3 months ago
Anonymous
Verified Buyer
“Fast delivery, superbly packaged, radiator as good as ever, this is my fifth purchase, wouldn't buy anywhere else, great all around service”
Helpful Report
Posted 3 months ago
That is absolutely fantastic to hear, thank you for the excellent feedback. We look forward to welcoming you back next time.
Posted 3 months ago
V Customer
Verified Buyer
“Excellent service. Delivered as promised. When I had slight issue they resolved it immediately. Highly recommend them to all my customers.”
Helpful Report
Posted 3 months ago
Thank you for the super feedback, it's much appreciated. We are a small business/team here at Trade Radiators so this means a lot to us, thank you!
Posted 3 months ago
V Customer
Verified Buyer
“As described, well protected and did the job as I thought they would,good quality”
Helpful Report
Posted 3 months ago
Excellent feedback, thank you very much indeed!
Posted 3 months ago
V Customer
Verified Buyer
“Ordered towel rail on Monday, delivered on Tuesday. Well packed and exactly what I wanted for my small cloakroom. Had a query before I ordered and staff really helpful. Would definitely recommend.”
Helpful Report
Posted 3 months ago
That’s amazing to hear and very much appreciated. We are a small business/team here at Trade Radiators so this means a lot to us, thank you!
Posted 3 months ago
V Customer
Verified Buyer
“Stunning service, delivery and product. Have used for my home and business. Will always use again”
Helpful Report
Posted 3 months ago
Thank you very much for the positive review and excellent feedback!
Posted 3 months ago
V Customer
Verified Buyer
“Excellent service. Easy to navigate website and pay options are great, prices are the best I e found. This is my 2nd order and would definitely purchase again.”
Trade Radiators 5 star review on 3rd October 2024
Helpful Report
Posted 3 months ago
That is absolutely fantastic to hear, thank you for the excellent feedback. We look forward to welcoming you back next time.
Posted 3 months ago
G Smalley
Verified Buyer
“Great radiator but inadequate installation instructions- awful!. And no fixings to wall provided - unforgiveable.”
Helpful Report
Posted 3 months ago
Apologies for the inconvenience. We have checked your order and you didn't contact us to let us know there was a problem. Any issues (including missing parts) should be reported to our Customer Service team ASAP to allow us the opportunity to rectify this for you which we would do right away. We would have preferred to send you a new fixing kit and would have done so had we been given the opportunity. If you have any further issues please don't hesitate to contact us. Thank you.
Posted 3 months ago
V Customer
Verified Buyer
“Great service as always. I have used trade radiators previously and as a returning customer I have received the same rapid, professional and friendly service expected of a good company.”
Helpful Report
Posted 3 months ago
That’s amazing to hear and very much appreciated. We are a small business/team here at Trade Radiators so this means a lot to us, thank you!
Posted 3 months ago
Anonymous
Verified Buyer
“Fast dispatch, cheapest price on the internet, exactly what I needed.”
Trade Radiators 5 star review on 1st October 2024
Helpful Report
Posted 3 months ago
That is great to hear, thank you for the fantastic review.
Posted 3 months ago
L Gatherar
Verified Buyer
“We at House By Mia use Trade Radiators on most jobs, this is because the quality of the product is always great, but more importantly the high level of sales and customer service interaction is second to none.”
Helpful Report
Posted 3 months ago
A fantastic recommendation and very much appreciated! We are a small business/team here at Trade Radiators so this means a lot to us, thank you!
Posted 3 months ago
Anonymous
Verified Buyer
“Happy to do business with Trade Radiators again - their service and attention to detail is excellent, no problems whatsoever. Thank you”
Helpful Report
Posted 3 months ago
Excellent feedback, thank you very much indeed!
Posted 3 months ago
V Customer
Verified Buyer
“Very easy process to buy a Reina Vicarious radiator. Good price. Delivered the next day. Very efficient tracking system. Well packaged. Very impressed with the product and great for a tight space.”
Trade Radiators 5 star review on 1st October 2024
Helpful Report
Posted 3 months ago
We are delighted that you're so pleased with your purchase, thank you for choosing Trade Radiators.
Posted 3 months ago
V Customer
Verified Buyer
“Very fast delivery and very helpful driver. Thank you.”
Helpful Report
Posted 3 months ago
We are delighted that you're so pleased with your purchase, thank you for choosing Trade Radiators.
Posted 3 months ago
Anonymous
Verified Buyer
“Arrived damage, fault of courier, but easily rectified by customer service. Good communication.”
Helpful Report
Posted 3 months ago
That’s amazing to hear and very much appreciated. We are a small business/team here at Trade Radiators so this means a lot to us, thank you!
Posted 3 months ago
G Leggett
Verified Buyer
“Great service delivered my radiator spot on time with goo communication”
Helpful Report
Posted 3 months ago
That is great to hear, thank you for the fantastic review.
Posted 3 months ago
D Marriott
Verified Buyer
“We use trade radiators for cast columns product is always great and the service is great”
Helpful Report
Posted 3 months ago
Glad you're happy with your purchase, thank you for shopping with us, we hope to welcome you back again in the future.
Posted 3 months ago
Trade Radiators is rated 4.7 based on 4,911 reviews
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