Trade Radiators Reviews

Name: Trade Radiators
Address: 82 Mitchell Street, Glasgow, Glasgow
Rating: 4.68

4.7 Rating 5,021 Reviews

93 %

of reviewers recommend Trade Radiators

4.7

Based on 5,021 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Trade Radiators:

ABOUT

Trade Radiators is the UK's premier online radiator and heated towel rail retailer, with a huge range of products suitable for any space in need of heat. Priding ourselves on providing high quality products, combined with a dedicated and knowledgeable support team, you can be sure to find a rad or rail to suit your needs. Whether you're looking for something for a small en-suite or are fitting out an entire new property development, Trade Radiators can assist with advice, competitive pricing, fast delivery and top quality products, as well as 100% security.

DELIVERY

Trade Radiators are delighted to be able to offer free delivery of our products to all mainland UK addresses. Whether your order includes single or multiple items, we'll delivery it fast and free without extra charges, using our friendly and reliable courier service. We take customer service incredibly seriously and fully understand the importance of an efficient and reliable delivery service for our customers.

T&Cs

We pride ourselves in the high quality of all of our radiators and heated towel rails as well as the detailed information provided on our website. However, we realise there are times when our customers will need to change or return their orders. For this reason, we offer a generous 30 day money back guarantee to all of our customers.

Visit Website

Phone:

01412250430

Email:

info@traderadiators.com

Location:

82 Mitchell Street,
Glasgow
Glasgow
G1 3NA

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Trade Radiators 5 star review on 12th March 2025

Trade Radiators 5 star review on 8th January 2025

V Customer

183

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant service. Ordered my valves on Monday and delivered by 10am on Tuesday”

Helpful Report

Posted 3 years ago

Great to hear, thank you.

Posted 3 years ago

“Excellent product and service thanks”

Helpful Report

Posted 3 years ago

Thank you. :-)

Posted 3 years ago

“Excellent products at a competative price. Would buy from trade Radiators again.”

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Posted 3 years ago

Thanks for the great feedback and 5 start review! :-) We are a small business/team here at Trade Radiators so this means a lot to us, thank you!

Posted 3 years ago

“It was a little longer than expected to receive my goods and when I did there was damage to the top and side panels.”

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Posted 3 years ago

We do clearly show the delivery timescales on each product within which we did manage to deliver to you, sorry if you missed this info before ordering. We always replace damaged parts so please always let our Customer Service team know so that we can rectify this for you. Thank you.

Posted 3 years ago

“emailed for advice on radiators and fittings and got a good knowledgable reply. i ordered some radiator values and they arrived the next day so really happy with the speedy service. many thanks”

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Posted 3 years ago

This is fantastic to hear, thank you for the 5 star review. We are a small business/team here at Trade Radiators so this means a lot to us, thank you!

Posted 3 years ago

“Quick delivery on the day it was meant to be delivered. Good info on dimensions on web site pipe centres etc.”

Helpful Report

Posted 3 years ago

Thanks for the great feedback and 5 start review! :-) We are a small business/team here at Trade Radiators so this means a lot to us, thank you!

Posted 3 years ago

“Delivered on time, excellent service and competitive prices”

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Posted 3 years ago

Excellent feedback, thank you for the 5 star review. We are a small business/team here at Trade Radiators so this means a lot to us, thank you!

Posted 3 years ago

“Great service, product met my expectations and the next day delivery was as forecast”

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Posted 3 years ago

Excellent feedback, thank you for the 5 star review. We are a small business/team here at Trade Radiators so this means a lot to us, thank you!

Posted 3 years ago

“Excellent service, delivery as promised and driver and assistant completed a challenging situation without a moan. Thanks John and Jeannette”

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Posted 3 years ago

Excellent feedback, thank you for the 5 star review. We are a small business/team here at Trade Radiators so this means a lot to us, thank you!

Posted 3 years ago

“You sent me the wrong part and I responded. You sent me the right part promptly. Honest mistake, remedied without fuss. Thank you.”

Helpful Report

Posted 3 years ago

Thanks for the great feedback and 5 start review! :-) We are a small business/team here at Trade Radiators so this means a lot to us, thank you!

Posted 3 years ago

“Very good price”

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Posted 3 years ago

Thank you :-)

Posted 3 years ago

“Website and radiators fine however delivery man expected me to get 3 x radiators out of the back of the lorry. Have never experienced a delivery service that don't deliver to your front door! If we had known I could have arranged for someone to be here to help- I'm 8 months pregnant so it wasn't feasible to do this alone.”

Helpful Report

Posted 3 years ago

Hi Gemma, we are really sorry this happened. We do advise that deliveries are often kerb side (especially pallet deliveries) but there's no way you should've been trying to get anything off the lorry, most definitely not! The couriers were under a lot of strain at that time (COVID/BREXIT) but it's no excuse. We are genuinely sorry as this falls way below our usual service levels. We have now refunded £50 to your original payment method by way of an apology, sorry again.

Posted 3 years ago

“Good selection of accessories At very competative price. Goods received earlier than expected. Customer service very helpful and courteous.”

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Posted 3 years ago

Excellent feedback and fantastic that you're so impressed with our service, thank you. We are a small business/team here at Trade Radiators so this means a lot to us, thank you!

Posted 3 years ago

“Great service but disappointed with poor quality product radiator received. I am expected to pay £24 for courier to return flimsy product with poor fixing design. Even the courier said it doesn't feel very much quality. Don't buy unless you are happy with product and have seen it before you purchase. Return charges are very expensive.”

Helpful Report

Posted 3 years ago

Sorry you weren't happy with the radiator Jema, we've genuinely not had any similar feedback regarding this range. Courier charges for returns are unfortunately unavoidable, sorry for the inconvenience.

Posted 3 years ago

“Great service with great price will use again .”

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Posted 3 years ago

That is absolutely fantastic to hear, thank you for the excellent feedback. We look forward to welcoming you back next time.

Posted 3 years ago

“I would not recommend anyone ordering a radiator from this company I have never received one! Despite numerous phone calls and promises of call backs that I never received then a replacement being dispatched and still not received!! Dreadful service”

Helpful Report

Posted 3 years ago

Apologies that this happened, the couriers were really struggling with driver/staff shortages due to COVID and Brexit so at times logistics fell short of our usual standards for which we are truly sorry. Sorry again for the inconvenience.

Posted 3 years ago

“Well packaged as described”

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Posted 3 years ago

Thanks for the great feedback and 5 start review! :-)

Posted 3 years ago

“Not fitted the radiators yet, but very impressed with the radiators / valves and swift service so far.”

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Posted 3 years ago

Thank you very much for the positive review and excellent feedback! :-)

Posted 3 years ago

“V good service”

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Posted 3 years ago

Thank you :-)

Posted 3 years ago

“Excellent website - very easy to use and our radiator arrived 2 days later! Perfect fit and great quality - thank-you!”

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Posted 3 years ago

Thanks for the great feedback and 5 start review Diane! :-) We are a small business/team here at Trade Radiators so this means a lot to us, thank you!

Posted 3 years ago

Trade Radiators is rated 4.7 based on 5,021 reviews