Trade Radiators Reviews

Name: Trade Radiators
Address: 82 Mitchell Street, Glasgow, Glasgow
Rating: 4.68

4.7 Rating 5,021 Reviews

93 %

of reviewers recommend Trade Radiators

4.7

Based on 5,021 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Trade Radiators:

ABOUT

Trade Radiators is the UK's premier online radiator and heated towel rail retailer, with a huge range of products suitable for any space in need of heat. Priding ourselves on providing high quality products, combined with a dedicated and knowledgeable support team, you can be sure to find a rad or rail to suit your needs. Whether you're looking for something for a small en-suite or are fitting out an entire new property development, Trade Radiators can assist with advice, competitive pricing, fast delivery and top quality products, as well as 100% security.

DELIVERY

Trade Radiators are delighted to be able to offer free delivery of our products to all mainland UK addresses. Whether your order includes single or multiple items, we'll delivery it fast and free without extra charges, using our friendly and reliable courier service. We take customer service incredibly seriously and fully understand the importance of an efficient and reliable delivery service for our customers.

T&Cs

We pride ourselves in the high quality of all of our radiators and heated towel rails as well as the detailed information provided on our website. However, we realise there are times when our customers will need to change or return their orders. For this reason, we offer a generous 30 day money back guarantee to all of our customers.

Visit Website

Phone:

01412250430

Email:

info@traderadiators.com

Location:

82 Mitchell Street,
Glasgow
Glasgow
G1 3NA

Write Your review

Tell us how Trade Radiators made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Trade Radiators 5 star review on 12th March 2025

184

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately the electric radiator got lost some where along its route and it took 3 telephone calls in all to manage a new delivery date and time. I had to call you to chase it up. not the other way around. The items are being installed this week end. I just hope that they will both work OK. The electrician has been on holiday for the last 2 weeks.”

Helpful Report

Posted 11 years ago

Sorry about the courier delay, glad we got you all sorted eventually.

Posted 3 years ago

“Excellent phone services.ordered several weeks in advance to ensure radiator was in time for my plumber ordered for a Friday plumber due Monday. Come Friday 4 ish I rang to check my delivery as did not arrive in 12-2 time slot. I was told the courier had damaged it and was the last in stock. At this point I wasn't too pleased they agreed to have a larger upgrade sent out at no extra cost on a pre 9am on Saturday. When the courier arrived it was the wrong radiator and told me the previous days delivery never even made it on to the van. I questioned to my self who isn't telling the whole truth? I tried to call trade radiators and surprisingly were closed all weekend thus come Monday my plumber couldn't complete the job and would have to come back at a later date. Once I finally spoke with trade radiators, again very helpful and apologetic a replacment could be with me Tuesday morning.finally tuesday came and I had a correct radiator.understandably mistakes happen or maybe I was just unlucky but 1 rad damaged and last in stock 2nd rad wrong third time lucky.all in all costing me 109 for the rad 3days holiday from work and 1 extra day of a plumber at 200 all in all over 500 notes for effectively 1rad. I think the problem lies with communication error between sales staff and warehouse or maybe computers regarding stock levels.highly disappointed.to finish on a positive very competitively priced and easy to talk to on the phone would use again if doing a big order not just the odd item.”

Helpful Report

Posted 11 years ago

We are terribly sorry that the experience was nowhere near as smooth as it should have been. The issues you mention were valid and there was a lack of synchronicity with the system and warehouse, the good news is we have massively upgraded and replaced all systems and stock data which is now 100% live on the website at all times. Apologies again that your experience was far from ideal. We do hope we get another chance to look after you in the future.

Posted 3 years ago

Trade Radiators is rated 4.7 based on 5,021 reviews