Trade Radiators Reviews

Name: Trade Radiators
Address: 82 Mitchell Street, Glasgow, Glasgow
Rating: 4.68

4.7 Rating 4,936 Reviews

93 %

of reviewers recommend Trade Radiators

4.7

Based on 4,936 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Trade Radiators:

ABOUT

Trade Radiators is the UK's premier online radiator and heated towel rail retailer, with a huge range of products suitable for any space in need of heat. Priding ourselves on providing high quality products, combined with a dedicated and knowledgeable support team, you can be sure to find a rad or rail to suit your needs. Whether you're looking for something for a small en-suite or are fitting out an entire new property development, Trade Radiators can assist with advice, competitive pricing, fast delivery and top quality products, as well as 100% security.

DELIVERY

Trade Radiators are delighted to be able to offer free delivery of our products to all mainland UK addresses. Whether your order includes single or multiple items, we'll delivery it fast and free without extra charges, using our friendly and reliable courier service. We take customer service incredibly seriously and fully understand the importance of an efficient and reliable delivery service for our customers.

T&Cs

We pride ourselves in the high quality of all of our radiators and heated towel rails as well as the detailed information provided on our website. However, we realise there are times when our customers will need to change or return their orders. For this reason, we offer a generous 30 day money back guarantee to all of our customers.

Visit Website

Phone:

01412250430

Email:

info@traderadiators.com

Location:

82 Mitchell Street,
Glasgow
Glasgow
G1 3NA

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Trade Radiators 5 star review on 24th January 2025

V Customer

Trade Radiators 5 star review on 10th January 2025

Trade Radiators 5 star review on 8th January 2025

V Customer

Trade Radiators 3 star review on 18th December 2024

V Customer

Trade Radiators 5 star review on 17th December 2024

J Sullivan

180

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“From start to finish Brilliant”

Helpful Report

Posted 2 months ago

Thank you so much for your wonderful feedback, Mia! We’re thrilled to hear that you found our service brilliant from start to finish. Best wishes, Kim Brines

Posted 2 months ago

“Excellent service, choice and price!”

Helpful Report

Posted 2 months ago

Thank you so much for your kind words, Yvonne! We're thrilled to hear you had an excellent experience with our service, selection, and pricing. We can't wait to serve you again in the future! Best wishes, Kim Brines

Posted 2 months ago

“Communications were great and the price was very competitive. Great delivery - I ordered an Aluminium vertical 1.8m radiator - this came on a pallet which is far safer in reducing any courier damage. Love the radiator and would use this company again.”

Trade Radiators 5 star review on 13th November 2024

Helpful Report

Posted 2 months ago

Thank you for your amazing review! We're so pleased to hear that our communication and competitive pricing made a positive impression on you. It's great to know your radiator arrived safely on a pallet, ensuring it was in perfect condition. We truly appreciate your support and can’t wait to assist you again in the future! Best wishes, Kim Brines

Posted 2 months ago

“The vertical radiator I purchased, arrived very quickly and well packaged. Excellent service all round, I can certainly recommend.”

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Posted 2 months ago

Thank you so much for your fantastic review! We’re delighted to hear that your vertical radiator arrived quickly and in great condition. Your recommendation means the world to us, and we're here to help anytime you need. Best wishes, Kim Brines

Posted 2 months ago

“Good value, prompt delivery and very good customer support when I had a query about installation.”

Helpful Report

Posted 2 months ago

Thank you so much for your wonderful review! We’re glad to hear that you found great value in our products and that our delivery and customer support met your expectations. We look forward to helping you again in the future! Best regards, Kim Brines

Posted 2 months ago

“Excellent, super quick delivery from Trade Radiators ! Beautiful radiator. Great service !”

Helpful Report

Posted 2 months ago

Thank you for your wonderful review! We're thrilled to hear that you were impressed with our quick delivery and the beauty of your new radiator. Your kind words about our service mean a lot to us. We appreciate your support and look forward to assisting you again in the future! Best, Kim Brines

Posted 2 months ago

“Great products but terrible communication. I ordered a Nordic Oslo 3 column curved radiator for under a bay window. On ordering it stated a 6-8 week wait. Based on that timelines I scheduled a plumber to install it when it came as trade radiators have a very strict policy on returns and until it is installed you won’t know if there’s any functional issues (you only have 3 days to report a faulty product). 6 weeks passed since ordering with no communication so I emailed. It was only then I was told the factory in Italy closes for the summer and it would be a further 6 weeks. Again getting close to the estimated delivery date, no communication from trade radiators. I sent a follow up email on a Friday to no reply. The Tuesday, without any prior warning the radiator was delivered. I then had to order valves and legs (again with the tight returns dates I waited to as close to the installation date as possible to order). When the delivery arrived it was only the radiator valves. I had to contact trade radiators again for the radiator legs to be dispatched. The radiator and parts are of great quality and have been working fine so far. It is the lack of communication that was disappointing.”

Helpful Report

Posted 2 months ago

Thank you for your feedback, Deirdre. We really appreciate your kind words about the quality of our products. We truly apologize for the lack of communication you experienced during your order process. We aim to provide timely updates to our customers, and it's clear we fell short in your case. Your concerns about delivery notifications and follow-up on the radiator accessories are incredibly valuable to us, and we will be addressing them with our team to improve our service. We’re glad to hear that the radiator is working well for you now, and we hope it looks great under your bay window. Thank you again for bringing this to our attention. Best regards, Kim Brines

Posted 2 months ago

“Nice and stylish radiator and delivered on time. Companies like this deserved applause. Love the website too. Definitely recommend them.”

Helpful Report

Posted 2 months ago

That’s amazing to hear and very much appreciated. We are a small business/team here at Trade Radiators so this means a lot to us, thank you! Kim Brines

Posted 2 months ago

“I ordered a stel rad 1800 x450mm radiator from trade radiators. Excellent quality and a good price. It was delivered by a company Arrow XL . They were absolutely brilliant, trade radiators and Arrow XL kept me up to date with the delivery. If I'm honest I was a little worried about ordering the radiator for fear of damage during transit and the hassle of sending it back. I need not have worried, the radiator was extremely well packaged and protected with foam around the edges. Really pleased with my purchase. A big thank you to Trade radiators and the delivery company Arrow XL.”

Helpful Report

Posted 2 months ago

Thank you so much for your fantastic review, Coleszee! We're thrilled to hear that you were pleased with the quality of your radiator and the service we provide. It’s great to know our packaging met your expectations and kept your purchase safe during transit. We'll be sure to pass along your thanks to Arrow XL as well. We truly appreciate your support and look forward to serving you again in the future! Best wishes, Kim Brines

Posted 2 months ago

“Helpful staff and nice designer radiators, still to be installed. Unfortunately the delivery company gave us very short notice, and we had no time to get back home, so they dumped 3 expensive large rads very visibly in the garden and left, marking the consignments as 'signed for' which they were definitely not, unless by squirrels. Luckily a friend noticed and rescued them. So that let customer service down.”

Helpful Report

Posted 2 months ago

Thank you for your review and kind words about our products. We're really sorry to hear about the delivery hiccup; that’s certainly not the level of service we strive for. Your feedback is invaluable and will help us address this with the delivery company. We’re glad to know your radiators were rescued! We hope you enjoy your new designer radiators once they’re installed. Best wishes, Kim Brines

Posted 2 months ago

“Good price. Easy to order and was delivered within a few days as stated”

Helpful Report

Posted 2 months ago

Excellent feedback, thank you very much indeed! Kim Brines

Posted 2 months ago

“Excellent product at a good price. Very well packed for transport, in fact could not really have been packed better. Delivered as per schedule. Will definitely purchase from Trade Radiators again as the need arises. Very highly recommended.”

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Posted 2 months ago

Thank you very much for the positive review and excellent feedback! Kim Brines

Posted 2 months ago

“Great products and a brilliant service, very efficient.”

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Posted 2 months ago

Glad you're happy with your purchase, thank you for shopping with us, we hope to welcome you back again in the future. Kim Brines

Posted 2 months ago

“Second order from trade radiators, excellent prices and superfast delivery.”

Helpful Report

Posted 2 months ago

We are delighted that you're so pleased with your purchase, thank you for choosing Trade Radiators. Kim Brines

Posted 2 months ago

“Trade radiators provided a professional service, the radiator ordered arrived as promised in good condition. I would use them again.”

Helpful Report

Posted 2 months ago

That is absolutely fantastic to hear, thank you for the excellent feedback. We look forward to welcoming you back next time. Kim Brines

Posted 2 months ago

“I ordered it: it came: what came is what I ordered... ideal”

Helpful Report

Posted 2 months ago

Thank you very much for the positive review and feedback! Kim Brines

Posted 2 months ago

“On time delivery”

Helpful Report

Posted 2 months ago

Thank you for the 5 star review! Kim Brines

Posted 2 months ago

“Exceptional service… other companies could do with implementing trade radiators policies.”

Helpful Report

Posted 2 months ago

Thank you for your 5 star review and lovely comments! We are a small business/team here at Trade Radiators so this means a lot to us, thank you! Kim Brines

Posted 2 months ago

“Efficient and friendly and delivered within time”

Helpful Report

Posted 2 months ago

That’s amazing to hear and very much appreciated. We are a small business/team here at Trade Radiators so this means a lot to us, thank you! Kim Brines

Posted 2 months ago

“Good price and speedy delivery. Well done Trade Radiators, we'll be back!”

Helpful Report

Posted 2 months ago

That is absolutely fantastic to hear, thank you for the excellent feedback. We look forward to welcoming you back next time. Kim Brines

Posted 2 months ago

Trade Radiators is rated 4.7 based on 4,936 reviews