Trade Radiators Reviews

Name: Trade Radiators
Address: 82 Mitchell Street, Glasgow, Glasgow
Rating: 4.68

4.7 Rating 4,942 Reviews

93 %

of reviewers recommend Trade Radiators

4.7

Based on 4,942 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Trade Radiators:

ABOUT

Trade Radiators is the UK's premier online radiator and heated towel rail retailer, with a huge range of products suitable for any space in need of heat. Priding ourselves on providing high quality products, combined with a dedicated and knowledgeable support team, you can be sure to find a rad or rail to suit your needs. Whether you're looking for something for a small en-suite or are fitting out an entire new property development, Trade Radiators can assist with advice, competitive pricing, fast delivery and top quality products, as well as 100% security.

DELIVERY

Trade Radiators are delighted to be able to offer free delivery of our products to all mainland UK addresses. Whether your order includes single or multiple items, we'll delivery it fast and free without extra charges, using our friendly and reliable courier service. We take customer service incredibly seriously and fully understand the importance of an efficient and reliable delivery service for our customers.

T&Cs

We pride ourselves in the high quality of all of our radiators and heated towel rails as well as the detailed information provided on our website. However, we realise there are times when our customers will need to change or return their orders. For this reason, we offer a generous 30 day money back guarantee to all of our customers.

Visit Website

Phone:

01412250430

Email:

info@traderadiators.com

Location:

82 Mitchell Street,
Glasgow
Glasgow
G1 3NA

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Trade Radiators 5 star review on 1st February 2025

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Trade Radiators 5 star review on 24th January 2025

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Trade Radiators 5 star review on 10th January 2025

Trade Radiators 5 star review on 8th January 2025

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Trade Radiators 3 star review on 18th December 2024

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181

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Promt delivery,item as expected. Easy to fit. Instructions too small to read”

Helpful Report

Posted 3 years ago

We appreciate you taking the time to let us know about your experience! If there’s anything else we can help you with, please let us know.

Posted 2 years ago

“This is the 5th Trade Direct stainless steel Towel Rail that I have bought to fit in my various bath and cloakrooms. The first ones were bought 5 years ago am nd still look as good as new. They are really practical. Trade Radiators range and prices are good and the next day delivery is impressive.”

Helpful Report

Posted 3 years ago

Fantastic review, great to hear! We are a small business/team here at Trade Radiators so this means a lot to us, thank you! :-)

Posted 2 years ago

“We did our homework and decided upon your company to provide us with replacements for two very poor bathroom towel radiators in our 4 year old house which ceased working just after the guarantee expired! So far we have not been disappointed! Prompt delivery and excellent radiators. Now,🤞they last longer than their predecessors!”

Helpful Report

Posted 3 years ago

We always enjoy hearing what our customers have to say! We’re glad we could be of service and appreciate the kind words! Please see us again if there is anything else you need!

Posted 2 years ago

“Great product at a great price and delivered quicker than was expected. Heating calculator makes finding the right rad for your room a breeze. The "Saturn" vertical radiator looks fantastic and a massive modern upgrade over the old horizontal Kudox panel type 22 unit it replaced.”

Helpful Report

Posted 3 years ago

We always enjoy hearing what our customers have to say! We’re glad we could be of service and appreciate the kind words! Please see us again if there is anything else you need!

Posted 2 years ago

“Professional”

Helpful Report

Posted 3 years ago

Thank you for the excellent feedback John, it's much appreciated. We are a small business/team here at Trade Radiators so this means a lot to us, thank you!

Posted 2 years ago

“Our experience dealing with them was very good. I would have given the 5 stars, but the carrier they used, Tuffnells, let them down badly. Promising to deliver but not turning up, then turning up late when the builders had gone home and the site was locked.”

Helpful Report

Posted 3 years ago

Apologies that this happened, the couriers were really struggling with driver/staff shortages due to COVID and Brexit so at times logistics fell short of our usual standards for which we are truly sorry. Glad we managed to get you all sorted in the end. Sorry again for the inconvenience.

Posted 2 years ago

“Fast delivery time, would definitely recommend”

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Posted 3 years ago

That's a brilliant recommendation and very much appreciated! We are a small business/team here at Trade Radiators so this means a lot to us, thank you!

Posted 2 years ago

“Great price and quick and efficient delivery. Radiator has just been installed today and it looks fabulous in my new bathroom!”

Helpful Report

Posted 3 years ago

Hi Simone, That is amazing to hear and very much appreciated. We are a small business/team here at Trade Radiators so this means a lot to us, thank you!

Posted 2 years ago

“The ordered radiator was delivered by the representative of the manufacturer directly. Nothing to say about trade radiator other than they processed the order correctly.”

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Posted 3 years ago

We are a small business/team here at Trade Radiators so this means a lot to us, thank you! :-)

Posted 2 years ago

“Excellent radiator and very stylish , I had a problem with the delivery company they use but when I phoned trade radiators they were very helpful .”

Helpful Report

Posted 3 years ago

Hey Wendy, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!

Posted 2 years ago

“One radiator was damaged on arrival, they changed it for me no bother”

Helpful Report

Posted 3 years ago

Hey Nigel, we appreciate the review and are glad we could be of service. If you have any further needs or questions, please reach out!

Posted 2 years ago

“Purchased a bronze-coloured vertical radiator. Loved the colour but it was not made clear on the website or when I phoned up to order that there would be black marks down the front of the tubes. When I contacted customer service I was informed that it was to be expected and there was nothing they could do. If I had been informed before purchase I would not have bought as its a feature in the room and looks silly. An expensive mistake and poor response from custimer service.”

Helpful Report

Posted 3 years ago

Sorry the finish was not as you'd imagined. The 'brass lacquer' finish you ordered is a clear lacquer over a raw metal radiator, it's not paint (which hides all the natural manufacturing lines on the radiator). We do have clear images on the website to show this. It's a very striking and stylish finish which is guaranteed to be admired and much complimented.

Posted 2 years ago

“let's be clear, I would not hesitate to order one of the smaller rads again, the system and service were fine, this turned up fine and in good condition, but I would be less likely to order a rad over 1.5m . This is because of the courier aspect and potential poor handling. my large rad had several dents and scuffs due to only one man being tasked with oversized and heavy delivery. It clearly had been dropped and dragged which resulted in the damage incurred.”

Helpful Report

Posted 3 years ago

Thanks for your review Mark, we are really sorry that one of the rads arrived damaged, this doesn't normally happen at all. Upon checking your order we've not been notified of any damages or issues of any kind until your review now, with your delivery being 5 weeks ago. Any damages etc should be reported to our Customer Service team right away allowing us to resolve it for you both quickly and efficiently, we are here to help.

Posted 3 years ago

“Very nice radiators and delivered on time”

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Posted 3 years ago

Thanks for the 5 star review and positive feedback!

Posted 2 years ago

“Ordered on 5th September, then told there was no stock, waited a month for radiator to arrive, it arrived damaged. Arrange for a return and refund nobody collected, by this time credit card bill due. Radiator is now paid for, 2 wasted days off work so far as it is an all day delivery service could be anytime or not at all! Decided to wait for them to exchange, don't think I had a choice. Still waiting, delivery due this Monday 15th November. Wanted radiator in before the cold weather, now having to run a dehumidifier in my front room with no heating as is getting damp. My radiator now in the Black Friday deal but no compensation offered. Fingers crossed for Monday.........................”

Helpful Report

Posted 3 years ago

Hi Stephanie, thanks for your review. We did advise at the time of ordering that the radiator was out of stock and not due in until the end of September, it did arrive as anticipated and we arranged delivery with you at that time. Apologies that the item suffered some transit damage, we then had to wait a week or so for more stock. We did manage to deliver and collect and are sorry that it took longer than usual for this process. We also refunded you £30 at that time. Sorry again for the inconvenience.

Posted 2 years ago

“Faltless from order to promt delivery I would recommend this company. 5 STARS”

Helpful Report

Posted 3 years ago

That's a brilliant recommendation Charles and very much appreciated! We are a small business/team here at Trade Radiators so this means a lot to us, thank you!

Posted 2 years ago

“Fantastic company, ordered several parts one day everything delivered the following day. They used 2 couriers + Royal mail to get all the parts to me. I was kept informed throughout as to who would be delivering what and at what time. Just can't fault them.”

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Posted 3 years ago

Thank you so much for your lovely review! We really appreciate it and look forward to welcoming you back in the future.

Posted 2 years ago

“Ordered seven radiators based on price and unfortunately experienced a couple of issues with my order. This review could have gone one of two ways depending on the customer service and after sales care, which i can confirm is excellent. Jade Gould from the customer care department took complete ownership of my issues and resolved all of them, keeping me informed by e-mail and telephone throughout. Jade was truely exceptional as was the customer service I received. Thank you Jade”

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Posted 3 years ago

Hello Patrick, thank you for sharing your experience with us. We are delighted you are happy with the service you received & look forward to welcoming you back again soon.

Posted 2 years ago

“Great service with a quick delivery, now all fitted with no issues looks a knockout. Only grip no rad key supplied but cheap enough to buy. 100% would recommend”

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Posted 3 years ago

Thank you for your 5 star review! We are very happy to hear you are pleased with your product.

Posted 2 years ago

“Great service, fast delivery and very competitive prices. Was really impressed with the fact you can call them and the customer service is very responsive with clear guidance on delivery and stock availability. Would recommend.”

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Posted 3 years ago

Thank you so much for your 5 star review, we really appreciate it!

Posted 2 years ago

Trade Radiators is rated 4.7 based on 4,942 reviews