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Trade Radiators Reviews

4.7 Rating 4,966 Reviews
93 %
of reviewers recommend Trade Radiators
Company Reviews Product Reviews
1,685
 Metrics Info
4.7
Based on 4,966 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
Read Trade Radiators Reviews

About Trade Radiators:

ABOUT

Trade Radiators is the UK's premier online radiator and heated towel rail retailer, with a huge range of products suitable for any space in need of heat. Priding ourselves on providing high quality products, combined with a dedicated and knowledgeable support team, you can be sure to find a rad or rail to suit your needs. Whether you're looking for something for a small en-suite or are fitting out an entire new property development, Trade Radiators can assist with advice, competitive pricing, fast delivery and top quality products, as well as 100% security.

DELIVERY

Trade Radiators are delighted to be able to offer free delivery of our products to all mainland UK addresses. Whether your order includes single or multiple items, we'll delivery it fast and free without extra charges, using our friendly and reliable courier service. We take customer service incredibly seriously and fully understand the importance of an efficient and reliable delivery service for our customers.

T&Cs

We pride ourselves in the high quality of all of our radiators and heated towel rails as well as the detailed information provided on our website. However, we realise there are times when our customers will need to change or return their orders. For this reason, we offer a generous 30 day money back guarantee to all of our customers.

Visit Website

Phone:

01412250430

Email:

info@traderadiators.com

Location:

82 Mitchell Street,
Glasgow
Glasgow
G1 3NA

Write Your review

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Anonymous
Verified Buyer
“Recommended by 2 friends who also bought towel rails. Came next day and well packed. So fitted and does the job and looks good. Nothing more needs to be said.”
Helpful Report
Posted 6 years ago
Perfect feedback, glad you're happy, thank you! Julie (Manager)
Posted 6 years ago
N Meldrum
Verified Buyer
“Great service from order to delivery”
Helpful Report
Posted 6 years ago
Thank you Niall, great to hear you've been so happy with our service and ordering. Julie (Manager)
Posted 6 years ago
N Boor
Verified Buyer
“Huge selection, easy calculation of output & filtering of suitable rads, reasonable prices, reliable delivery.”
Helpful Report
Posted 6 years ago
Thanks Nigel, we really appreciate the positive review. Julie (Manager)
Posted 6 years ago
J Abel
Verified Buyer
“excellent service and prompt delivery thank you”
Helpful Report
Posted 6 years ago
Fab feedback, thanks Jenny! Julie (Manager)
Posted 6 years ago
D Scott
Verified Buyer
“I liked Trade Radiators’ website. The designer radiator we chose arrived the next day undamaged and is superb. Can’t wait to get it plumbed in. We’re going to install a new ensuite bathroom soon and will be buying another designer radiator for it from Trade Radiators.”
Helpful Report
Posted 6 years ago
Lovely review David, we're looking forward to welcoming you back for the next project, thank you. Julie (Manager)
Posted 6 years ago
Anonymous
Verified Reviewer
“I called TR for some suggestions regarding my order and some extras I wanted to buy. I had chosen a bare metal radiator that looked amazing but I was unsure about the technical aspects. The information given were useful and very well explained. I qualified for free next day delivery and because it was my first order I also got 5%!I received an email confirmation with tracking number straight away. My order was delivered on the following day by 2different couriers in impeccable conditions. I am very pleased with the service received and will strongly recommend Trade Radiators! Well done you guys!”
Helpful Report
Posted 6 years ago
Amazing review, thank you so much and thanks for choosing Trade Radiators. Julie (Manager)
Posted 6 years ago
M TILSON
Verified Buyer
“The information about the radiators was very good especially the size and distance between connections, meaning that I did not have to alter pipework”
Helpful Report
Posted 6 years ago
Brilliant to hear, nice and easy is always good. Thanks for your feedback Michael. Julie (Manager)
Posted 6 years ago
J RICKARDS
Verified Buyer
“Smooth transaction. Timely delivery. Well packaged to prevent damage.”
Helpful Report
Posted 6 years ago
Great feedback, thank you John. Julie (Manager)
Posted 6 years ago
K Jarman
Verified Buyer
“Radiator delivered very well wrapped could not inspect when I eventually did it had a small chip on the top and bottom looked as though was done in transit anyway touched it up with white enamel no problem,would use you again, thanks Ken Jarman”
Helpful Report
Posted 6 years ago
Thanks for your review Ken. I had a look at your order and you haven't contacted us to let us know there were any issues with the radiator as we would have resolved this quickly for you. We are here to help so please don't hesitate. Thank you and we look forward to welcoming you back again next time. Julie (Manager)
Posted 6 years ago
C Ritchie
Verified Buyer
“Excellent value and prompt delivery.”
Helpful Report
Posted 6 years ago
Great to hear, thanks for your 5 star review Colin, we really appreciate it. Julie (Manager)
Posted 6 years ago
Anonymous
Verified Buyer
“Good price. Delivery on time.”
Helpful Report
Posted 6 years ago
Thank you for your positive feedback. Julie (Manager)
Posted 6 years ago
D H
Verified Buyer
“Excellent looking product.. The female threaded hole for the valves leaked slightly after installation. Used plenty of Boss White. Had to tighten quite fiercely to alleviate the problem. Otherwise Very Good. Good Price also and delivery.”
Helpful Report
Posted 6 years ago
Thanks for the 5 star rating David. PTFE tape during installation is usual for the plumber to use and should give you a perfect seal. Any problems please don't hesitate to get in touch as we are here to help. Thanks, Julie (Manager)
Posted 6 years ago
D BONE
Verified Buyer
“Excellent service from start to finish,would definitely recommend and use again,5 Stars”
Helpful Report
Posted 6 years ago
Wow, that's a fabulous review, thank you very much indeed Derek! We love to hear from happy customers so thank you and thanks for choosing Trade Radiators. We look forward to welcoming you back next time. Julie (Manager)
Posted 6 years ago
N
Verified Buyer
“Delivered on time, seems good quality, however their demand for checking on the doorstop to maintain any warranty for damage in transit is totally unacceptable and having to sign as unchecked when the delivery driver hands you an electronic sign for device.”
Helpful Report
Posted 6 years ago
Thanks for your review, you do actually have 3 working days to check the goods as per our T&Cs giving you plenty of time to open and check the items. I'm glad you're happy with your goods, thanks for shopping with us. Julie (Manager)
Posted 6 years ago
M Deakin
Verified Buyer
“This review request is too early as there's an unresolved issue I'm waiting on their customer service to respond to me. The three radiators I ordered had all had their packaging badly damaged by the courier,(DX) who ripped one radiator off a hook on the floor of the van - leaving a big gash in the protective packaging and damaging the radiator paintwork. I immediately sent photos of the damage to Trade Radiators, they' responded 5 days ago that they're looking at my issue, but not got back to me since So I can't comment yet on the radiators, but sadly the service and response has been poor, and I'm having issues with anything delivered by DX for my postcode, such that I would have ordered from someone else if I'd known they used DX.”
Helpful Report
Posted 6 years ago
Hi Michele, as you know, we have been waiting for you to get back to us to let us know if any of your items are actually damaged. We received lots and lots of pictures from you, of just packaging/boxes. You still hadn't checked the items so see if there were any actual damages. Packaging doesn't get replaced obviously but damaged goods do of course however we do need to know a) if you do have any damaged items, b) images of the actual radiator damages and c) confirmation of which item(s) are damaged, if any. We look forward to hearing from you. Thanks.
Posted 6 years ago
Anonymous
Verified Buyer
“Great service and delivery. Great product and looks great. Would defiantly use again and would highly recommend”
Helpful Report
Posted 6 years ago
Thank you for your amazing review, we very much look forward to welcoming you back next time. Julie (Manager)
Posted 6 years ago
S Turlington
Verified Buyer
“Lovely radiator delivered in 2 days when told it would be 5. Very easy and pleasant transaction.”
Helpful Report
Posted 6 years ago
Fantastic feedback, thank you Steve and thanks for shopping with us. Julie (Manager)
Posted 6 years ago
S Jenkins
Verified Buyer
“We love dealing with this company. The radiators are amazing and look really beautiful. The staff are helpful and delivery is always the very next day. Thank you”
Helpful Report
Posted 6 years ago
What an amazing review, thank you for your kind words Suzannah, we really appreciate it. It's always wonderful for us to hear from our happy customers. Looking forward to welcoming you back next time. Julie (Manager)
Posted 6 years ago
S Cockram
Verified Buyer
“The item was despatched and delivered just as promised. Can't fault it.”
Helpful Report
Posted 6 years ago
Great to hear, thank you Simon and thanks for choosing Trade Radiators. Julie (Manager)
Posted 6 years ago
R Perry
Verified Reviewer
“Ordered Sunday and paid for at time of order and noted as 'in stock' but not dispatched until Friday.”
Helpful Report
Posted 6 years ago
Trade Radiators is rated 4.7 based on 4,966 reviews
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