Trade Radiators Reviews

Name: Trade Radiators
Address: 82 Mitchell Street, Glasgow, Glasgow
Rating: 4.68

4.7 Rating 4,967 Reviews

93 %

of reviewers recommend Trade Radiators

4.7

Based on 4,967 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Trade Radiators:

ABOUT

Trade Radiators is the UK's premier online radiator and heated towel rail retailer, with a huge range of products suitable for any space in need of heat. Priding ourselves on providing high quality products, combined with a dedicated and knowledgeable support team, you can be sure to find a rad or rail to suit your needs. Whether you're looking for something for a small en-suite or are fitting out an entire new property development, Trade Radiators can assist with advice, competitive pricing, fast delivery and top quality products, as well as 100% security.

DELIVERY

Trade Radiators are delighted to be able to offer free delivery of our products to all mainland UK addresses. Whether your order includes single or multiple items, we'll delivery it fast and free without extra charges, using our friendly and reliable courier service. We take customer service incredibly seriously and fully understand the importance of an efficient and reliable delivery service for our customers.

T&Cs

We pride ourselves in the high quality of all of our radiators and heated towel rails as well as the detailed information provided on our website. However, we realise there are times when our customers will need to change or return their orders. For this reason, we offer a generous 30 day money back guarantee to all of our customers.

Visit Website

Phone:

01412250430

Email:

info@traderadiators.com

Location:

82 Mitchell Street,
Glasgow
Glasgow
G1 3NA

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Trade Radiators 5 star review on 9th February 2025

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Trade Radiators 5 star review on 1st February 2025

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Trade Radiators 5 star review on 24th January 2025

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Trade Radiators 5 star review on 10th January 2025

Trade Radiators 5 star review on 8th January 2025

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182

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good: website, range, price, delivery, communication.”

Helpful Report

Posted 7 years ago

Thank you for the 5 star review of Trade Radiators.

Posted 7 years ago

“I always feel that when you run into a problem a it's much better test of a company than when everything runs to plan. I my particular instance, even after a break down communication, the team at Trade Radiators went the extra mile to ensure that I got the replacement cover panel I needed, even sending a second replacement without question when the first went astray. Their prices are good, the items were as described and well packed, and arrived when expected. As another review commented their live chat facility and telephone support was really good, and I'd be happy to recommend them.”

Helpful Report

Posted 7 years ago

Thank you Andrew, I am glad that we were able to help you and resolve your small issue effectively for you. Julie (Manager)

Posted 7 years ago

“Purchased one of your 3 column radiators and the service that I received from start to finish was exemplary. Being able to call customer services and speak to someone without being held in a cue for ages is great, in addition on each occasion that I called my query was dealt with efficiently by someone that clearly had knowledge of the product. I have difficulty rating this company as 5 star and recommend them without hesitation. If more companies provided this standard of service the world would be a stress free place.”

Helpful Report

Posted 7 years ago

It's wonderful for us as a team to receive such a complimentary and thorough review of both our product and service. I have passed this on to the rest of the team who appreciated your kind words. Thank you very much indeed. Stacey (Customer Service Manager)

Posted 7 years ago

“Excellent service! Had dent in first one, contacted them, and replacement arrived next day! Cannot fault! Used twice, will not hesitate to use again! Thank you!!”

Helpful Report

Posted 7 years ago

Thank you for taking the time to review our service. I'm sorry that the Chrome Towel Rail arrived damaged, however I'm pleased that our team were able to organise a quick replacement for you. Thank you for shopping with us we hope to see you again soon. Stacey (Customer Service Manager)

Posted 7 years ago

“Good quality , good price, arrived on time. Quick and concise review.”

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Posted 7 years ago

Appreciate you taking the time to review your shopping experience with Trade Radiators and the 5 star rating is really great, thank you very much indeed. Julie (Manager)

Posted 7 years ago

“Ordered a heated towel radiator. Delivered next day, had a fault with the finish, telephoned and spoke to Samantha and she sorted straight away. No complaints from me. Top company and will defo be using again. Keep up the good work Trade Radiators.”

Helpful Report

Posted 7 years ago

What a fantastic review, thank you very much for sharing your experience of shopping with Trade Radiators. I'm glad that we exceeded your expectations with our customer service and I have passed your comments on to Samantha. Thank you! Julie (Manager)

Posted 7 years ago

“Easy to use website, hassle free payment, extra help if you need it, next day delivery. Brilliant”

Helpful Report

Posted 7 years ago

Hi Mandy, thank you for sharing your experience of shopping with Trade Radiators. I'm so glad they were able to help you and provide a service that exceeded your expectations. We look forward to welcoming you again in the future. Julie (Manager)

Posted 7 years ago

“Great radiator, Great price and delivered next day - Great service!”

Helpful Report

Posted 7 years ago

Thanks for the 5 star rating and such a positive review of your shopping experience with Trade Radiators, we really appreciate it and I have passed your comments on to the rest of the team. :-) Julie (Manager)

Posted 7 years ago

“As I am not a tradesman I needed a couple of minor details clarified.This was easily sorted via "Live chat".Delivery was next day ,everything needed for the installation was there,and fitting was relatively simple.The towel rail looks good,and does just what I wanted.I have not yet mastered programming the timer,I will probably get a ten year old to sort it!”

Helpful Report

Posted 7 years ago

Terrance its great to hear that you where able to utilise our new "Live Chat" feature on our website. I'm glad that our customer service team were able to clarify any details you needed confirmed. Thanks for your review we look forward to welcoming you again in the future. Stacey (Customer Service Manager)

Posted 7 years ago

“Good price and quick delivery”

Helpful Report

Posted 7 years ago

We appreciate your 5 star review of Trade Radiators and happy that you've enjoyed our competitive prices and speedy delivery, thanks for letting us know. Julie (Manager)

Posted 7 years ago

“Fast delivery, well packaged”

Helpful Report

Posted 7 years ago

The Trade Radiators team are grateful for your 5 star review as our customers are the most important aspect of what we do, thank you. Julie (Manager)

Posted 7 years ago

“No problem with radiator, we took it out of packaging and inspected product as instructed in the email sent to us prior to delivery,good solid radiator, unfortunately the delivery man could not hide his frustration that we were going to inspect it!! this really needs addressing, these things cost far too much and we were following instructions from your company,we had a bathroom cabinet delivered the next day by a different company and had no problems, so it can be done.”

Helpful Report

Posted 7 years ago

Hi Mrs Neal, I'm so sorry that the delivery driver came across as impatient or frustrated, that's no good at all and I have reported this back to the courier company. You do have 3 working days to check the goods and report any damages but the driver should've been more understanding so my apologies. Our customers are the most important thing about what we do so we do take all comments on board and take the appropriate action where necessary. Sorry again. Julie (Manager)

Posted 7 years ago

“Good quality radiator at reasonable prices; one arrived damaged but was swiftly replaced without any quibbling. Pleasant staff; efficient service.”

Helpful Report

Posted 7 years ago

Thanks for the 5 star review, I'm really glad to hear that our Customer Service team were able to help you swiftly and effectively and have passed your positive comments on to them, much appreciated. Julie (Manager)

Posted 7 years ago

“Order arrived promptly,products were as described five stars to your company, will definitely be a returning customer”

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Posted 7 years ago

Wonderful review (thank you) and just as wonderful to hear that you will be a repeat customer, that means a lot to us and we look look forward to welcoming you back. Julie (Manager)

Posted 7 years ago

“Radiator arrived very promptly in good condition. But not fitted yet.”

Helpful Report

Posted 7 years ago

Thank you very much for the 5 star review, I hope you're enjoying your lovely new radiator now that the colder weather is on it's way. Julie (Manager)

Posted 7 years ago

“Prompt efficient service and good value for money”

Helpful Report

Posted 7 years ago

Excellent to hear that you are happy with our service, speedy delivery and great value for money products. Thank you for shopping with Trade Radiators, we hope to welcome you back again in the future. Julie (Manager)

Posted 7 years ago

“Prompt and efficient service.”

Helpful Report

Posted 7 years ago

We are really grateful for your 5 start review highlighting our fast and efficient service, thank you very much indeed. Julie (Manager)

Posted 7 years ago

“Super quick service-delivered in less than 24 hours.”

Helpful Report

Posted 7 years ago

5 stars and "super quick", thanks for the great review and for choosing Trade Radiators. Julie (Manager)

Posted 7 years ago

“Decent product, arrived safely and quickly.”

Helpful Report

Posted 7 years ago

Thanks Mark, we really appreciate the 5 star review and hope to welcome you back again in the future. Julie (Manager)

Posted 7 years ago

“Radiator was delivered without brackets but they sent them out straight away. So very pleased with their service. Would recommend”

Helpful Report

Posted 7 years ago

Great to hear that you're so pleased with our Customer Service as it's very important to us. Thank you for the review and recommendation of Trade Radiators. Julie (Manager)

Posted 7 years ago

Trade Radiators is rated 4.7 based on 4,967 reviews