Trade Radiators Reviews

Name: Trade Radiators
Address: 82 Mitchell Street, Glasgow, Glasgow
Rating: 4.68

4.7 Rating 5,021 Reviews

93 %

of reviewers recommend Trade Radiators

4.7

Based on 5,021 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Trade Radiators:

ABOUT

Trade Radiators is the UK's premier online radiator and heated towel rail retailer, with a huge range of products suitable for any space in need of heat. Priding ourselves on providing high quality products, combined with a dedicated and knowledgeable support team, you can be sure to find a rad or rail to suit your needs. Whether you're looking for something for a small en-suite or are fitting out an entire new property development, Trade Radiators can assist with advice, competitive pricing, fast delivery and top quality products, as well as 100% security.

DELIVERY

Trade Radiators are delighted to be able to offer free delivery of our products to all mainland UK addresses. Whether your order includes single or multiple items, we'll delivery it fast and free without extra charges, using our friendly and reliable courier service. We take customer service incredibly seriously and fully understand the importance of an efficient and reliable delivery service for our customers.

T&Cs

We pride ourselves in the high quality of all of our radiators and heated towel rails as well as the detailed information provided on our website. However, we realise there are times when our customers will need to change or return their orders. For this reason, we offer a generous 30 day money back guarantee to all of our customers.

Visit Website

Phone:

01412250430

Email:

info@traderadiators.com

Location:

82 Mitchell Street,
Glasgow
Glasgow
G1 3NA

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Trade Radiators 5 star review on 12th March 2025

184

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The radiator got delivered, still in the box”

Helpful Report

Posted 5 years ago

Thanks for the 5 star review John, we're sure you'll be over the moon with your new radiator.

Posted 5 years ago

“Radiator looks amazing, unfortunately it has not been fitted yet as it didn’t arrive the next day even thou the email advised it would”

Helpful Report

Posted 5 years ago

Thanks for your review Paul and apologies that there seems to have been a slight delay with the courier. The order was dispatched by us for next day delivery and we didn't hear from you regarding any issues, so apologies again. Enjoy your amazing new radiator and thanks for shopping with us.

Posted 5 years ago

“Radiators arrived in excellent condition well packaged but I waited in all day then I received a phone call at 6:30 pm saying they couldn't deliver till the next morning. Waisted a whole day.”

Helpful Report

Posted 5 years ago

Thanks for your review , fantastic to hear that you were so happy with your radiator. Sorry you seem to have had a less than satisfactory experience with the courier.

Posted 5 years ago

“The courier didn’t deliver and said they had. I had to call on a daily basis from that day til the middle of week following to make sure my order was delivered.”

Helpful Report

Posted 5 years ago

Thanks for your review. I am very sorry you had a negative experience with DX couriers, this is not our usual standard of service at all. Please accept our sincere apologies.

Posted 5 years ago

“Delivery man refused to allow the recipient to sign for the item as "UNCHECKED". Instead deleted this "signature" and asked for the name of the recipient and signed on behalf of recipient”

Helpful Report

Posted 5 years ago

You do have 3 working days to check the goods yourself and notify us of any damages within that 3 day period so you have plenty of time. Any issues please do not hesitate to contact our helpful Customer Service team on 0141 225 0430. Thank you.

Posted 5 years ago

“Order received damaged .New radiator sent out next day .Great customer service . Good products would highly recommend website.”

Helpful Report

Posted 5 years ago

Thanks for your honest and positive review!

Posted 5 years ago

“Towel rail is of a very good quality at an excellent price.Trade radiators were very helpfull during the ordering over the telephone.Delivery by DX couriers was appalling,was told delivery would be next day (Wednesday) radiator finally arrived the following Monday.Would I order from trade radiators again ?not if the radiator was needed urgently.May be a more efficient courier is needed.”

Helpful Report

Posted 6 years ago

Thanks for your review Roger. I am very sorry you had a negative experience with DX couriers, this is not our usual standard of service at all. Please accept our sincere apologies. Julie (Manager)

Posted 6 years ago

“Radiator delivered very well wrapped could not inspect when I eventually did it had a small chip on the top and bottom looked as though was done in transit anyway touched it up with white enamel no problem,would use you again, thanks Ken Jarman”

Helpful Report

Posted 6 years ago

Thanks for your review Ken. I had a look at your order and you haven't contacted us to let us know there were any issues with the radiator as we would have resolved this quickly for you. We are here to help so please don't hesitate. Thank you and we look forward to welcoming you back again next time. Julie (Manager)

Posted 6 years ago

“Prompt delivery with no problems, however the towel rail ordered had a significant scratch on one side,fortunately it faces the wall and cannot be seen, it would have been returned had it been seen. The scratch does not appear to have happened during transit and therefore I assume it was sent out like that!!! Packaging was very good.”

Helpful Report

Posted 6 years ago

Thanks for your review. I have looked at your order and you have not actually contacted us to let us know there were any issues. We have a swift and efficient swap out policy for damaged items but we do need to know about it to be able to do anything about it. If you can please contact our Customer Service team on 0141 225 0430 they will be happy to help. Thanks. Julie (Manager)

Posted 6 years ago

“Good price on radiator and valves . Promised next day delivery if ordered before 2pm. Unfortunately only the valves arrived the radiator was nowhere to be seen. Telephone call to Trade Radiators explaining the problem. I had a plumber waiting to fit same items! Was told it was a mix up with transport company who for some strange reason had split the order and sent it to different depots. The radiator did arrive before the noon the next day, but by that time my plumber wasn't available and i'm still waiting for it to be fitted. The product appears to be in god order but cannot test it yet!”

Helpful Report

Posted 6 years ago

Thanks for your review. I am sorry you had issues with the courier delivery as this is not our usual standard of service at all. Please accept our sincere apologies. Julie (Manager)

Posted 6 years ago

“Ordered a towel rail which turned out to be damaged, I informed trade radiators and received a swift refund.”

Helpful Report

Posted 7 years ago

I'm sorry you had problems with courier damage. Transit damages are usually low so it sounds like you've been unlucky on this occasion so apologies. Julie (Manager)

Posted 7 years ago

“The speed of delivery was excellent and the quality and packaging of the designer radiators that I ordered was also excellent. Where the service was poor was the stock levels and time of delivery. After ordering and paying for two vertical designer radiators back in March 2017 the second one has only just arrived (end of July 2017). In the meantime I have had alternatives sent (wrong height) so sent back. Eventually the radiator I ordered came back into stock and was sent out to me, to be fair they did go halves as I upgraded one of them to a double vertical radiator but the hassle getting this far hasn't really been worth it.”

Helpful Report

Posted 7 years ago

Hi Dave, Thank you for your review. I have looked into the issues raised and we did inform you at the time that both items were out of stock, however this was then delayed which is of course of great inconvenience to you and I apologise for this. We had a few production delays with one factory which has thankfully now been resolved. With regards to the incorrect height arriving I'm afraid this was my own error when processing so I'm very sorry about that. Thankfully your order has been completed and any issues resolved, however please do not hesitate to contact me should there be anything further I can assist with. Kind Regards, Stacey Love (Assistant Manager)

Posted 7 years ago

“The two heated towel radiators are very good and keenly priced. However the delivery arrangements were not communicated as promised. Poor”

Helpful Report

Posted 7 years ago

Dear Michael, thank you for taking the time to review you purchase. I have checked your order which was placed on 30th May, on that same day we sent you a dispatch notification email confirming your delivery date for the following day (31st) and providing you with the tracking information for the delivery. The goods were delivered on 31st as planned and advised, signed for at 2.20pm. So we have communicated the order perfectly for you every step of the way, I can only assume that you hadn't checked your emails. If there is anything we can assist with please do not hesitate to contact us, we are here to help. Kind Regards, Julie Boyle (Manager)

Posted 7 years ago

“They provided fair value for money but damage to a heating element suggested packaging not top class. Therefore acceptable no more.”

Helpful Report

Posted 7 years ago

Dear Mr Clark, thank you for taking the time to review your purchase. As soon as you let us know the element had been damaged in transit we immediately sent a replacement out for delivery the following day. All items are very well packaged therefore transit damage is kept to an absolute minimum but can of course happen from time to time. I'm glad that we were able to rectify this for you both quickly and efficiently. We have a fantastic Customer Service team always happy to help. Thank you. Kind Regards, Julie Boyle (Manager)

Posted 7 years ago

“The radiators I bought, looked like the were returns. The box's were taped, and one of the boxes came with fixings and the other did not. It was also very lucky that I had bought extender pieces, that plug into the side of the radiator. Because even though, I didn't need to use them as I'd positioned the pipes correctly(some times you just get lucky) on one of the radiators, it was impossible toof ptfe get a seal as the tread was slightly to large for the standard fittings,and no amount of ptfe would stop the water pissing out. I had to use the extender price as a plug . I suggest that if you get returns to try and figure out why before sending them out to someone else”

Helpful Report

Posted 7 years ago

Dear Mr Raine, thank you for taking the time to review your purchase. I have had a look at this and you ordered and received the goods 4 months ago and you have not contacted us at any stage to advise us that there were any problems with the items received. Therefore we have been completely unaware of any issues until you posted a negative review online 4 months later. My own suggestion and the usual course of action, is to contact us to let us know if there are any problems with an order/items thus allowing us the opportunity to rectify this for you which we are of course always happy to do, both quickly and efficiently. We have a great Customer Service team who genuinely go above and beyond to help so please do use the appropriate channels as we are here to help. Thank you. Kind Regards, Julie Boyle (Manager)

Posted 7 years ago

“I had the flat chrome towel rail installed which looks wonderful BUT the plumber should have told me it did not heat the room, just the towels! I am having it removed and will be purchasing a regular small radiator like I used to have for the bathroom , as for some reason the towel rail does not radiate the heat around the room and it is freezing in there.”

Helpful Report

Posted 8 years ago

We are always on hand to offer help and advice so please don't hesitate to contact our Customer Service team on 0141 225 0430. Thank you. Julie (Manager)

Posted 7 years ago

“Nice quality towel rails, unfortunately there appears to be no one at trade rads that can explain why the the valves for a dual fuel towel rad are two control valves and not one control and one lockshield. What happens when both are closed fully and the electric non thermostat element is turned on and you go out for the day, is there anyone out there knows the answer?”

Helpful Report

Posted 8 years ago

Thanks for your review. You were sent the correct items and we did give you the correct advice when you questioned the items. Hopefully upon realising this you are happy with the items. Thanks Julie (Manager)

Posted 7 years ago

“Prices & product are good”

Helpful Report

Posted 8 years ago

Thank you, we really appreciate your continued custom with Trade Radiators and its great to hear how happy you are with our competitive prices and vast products. Stacey (Customer Service Manger)

Posted 7 years ago

“I have had a fair and prompt reply, as a result of a radiator delivery hitch, and as a result will purchase items again from Trade Radiators, who would appear to be dedicated to customer satisfaction.”

Helpful Report

Posted 8 years ago

Thank you Michael, we look forward to welcoming you back again soon. Julie (Manager)

Posted 7 years ago

“Product as described”

Helpful Report

Posted 8 years ago

Thanks for your review.

Posted 7 years ago

Trade Radiators is rated 4.7 based on 5,021 reviews