Trade Radiators Reviews

Name: Trade Radiators
Address: 82 Mitchell Street, Glasgow, Glasgow
Rating: 4.68

4.7 Rating 5,021 Reviews

93 %

of reviewers recommend Trade Radiators

4.7

Based on 5,021 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Trade Radiators:

ABOUT

Trade Radiators is the UK's premier online radiator and heated towel rail retailer, with a huge range of products suitable for any space in need of heat. Priding ourselves on providing high quality products, combined with a dedicated and knowledgeable support team, you can be sure to find a rad or rail to suit your needs. Whether you're looking for something for a small en-suite or are fitting out an entire new property development, Trade Radiators can assist with advice, competitive pricing, fast delivery and top quality products, as well as 100% security.

DELIVERY

Trade Radiators are delighted to be able to offer free delivery of our products to all mainland UK addresses. Whether your order includes single or multiple items, we'll delivery it fast and free without extra charges, using our friendly and reliable courier service. We take customer service incredibly seriously and fully understand the importance of an efficient and reliable delivery service for our customers.

T&Cs

We pride ourselves in the high quality of all of our radiators and heated towel rails as well as the detailed information provided on our website. However, we realise there are times when our customers will need to change or return their orders. For this reason, we offer a generous 30 day money back guarantee to all of our customers.

Visit Website

Phone:

01412250430

Email:

info@traderadiators.com

Location:

82 Mitchell Street,
Glasgow
Glasgow
G1 3NA

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Trade Radiators 5 star review on 12th March 2025

184

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Radiator didn't arrive when indicated on email. Called to find out a few days later and was promised a call back with update, this didn't happen. A few days further, called back again only to be told that delivery was attempted twice despite there always being someone at home. Finally arrived the day after I complained.”

Helpful Report

Posted 7 years ago

Thank you for your review. I have looked into this with the couriers and delivery was attempted as scheduled on 20th April at 2pm, a card was left as no one was home but the courier's card wasn't responded to. When you called our customer service team on the 24th to let us know you hadn't received your goods we then re-arranged your delivery to take place the following day (instead of you re-arranging directly with the courier via the card), which we were more than happy to do. Thank you. Kind Regards, Stacey Love (Assistant Manager)

Posted 7 years ago

“Once the radiator was fully out of the packaging ready for the electrician to fit, it was discovered that it had 2 dents along one edge. they were slightly rusty so had obviously been done in the warehouse. It was too late to ask to the electrician to return another time so it had to be fitted damaged. You might say that I should have checked it previously, but I wanted to transport it to its final destination so I kept it in its packaging.”

Helpful Report

Posted 7 years ago

That's a shame Elizabeth and yes, it's always worth checking delivered goods from any retailer. Our Customer Service team are available to help, you only need to contact us and we are here to help. Thanks. Julie (Manager)

Posted 7 years ago

“for yourselves to stay competitive you should include the valves like other suppliers, especially for the price at which you sell this product”

Helpful Report

Posted 8 years ago

Thank you for your comments. We are the biggest radiator specialist retailer in the UK and pride ourselves in our vast range, competitive prices and special offers. We regularly have extra discounts and offers available so please do not hesitate to contact our Customer Service team who will be happy to guide you. Julie (Manager)

Posted 7 years ago

“Ordered radiator at 12:30 because of, Next working day (orders placed before 2pm). delivery promise. I assume price included this delivery promise, unlikely to be free. Confirmation e/mail was promised, but not received. Phoned the next day to ask about radiator, to be told it still was at warehouse, and had not been dispatched, and would not be delivered next day, contrary to all promises at point of sale. I paid up front keeping my part of the contract, I would expect a reduction in price to reflect my unnecessary involvement in a less than successful attempt to carry out delivery as promised.”

Helpful Report

Posted 8 years ago

Thank you for taking the time to review Trade Radiators. Having looked into your order I apologise that the item was not delivered next day (today) as would usually be the case. This is due to it being our busiest time of year for dispatching and deliveries which can have an impact on the volume of orders going out, so apologies that your order has been effected by this. As you know we have arranged for your order to be delivered tomorrow (Saturday) morning for you and I have also refunded you £20. Apologies again for any inconvenience caused by the slight delay. If there is anything else I can assist with please do not hesitate to contact me. Kind Regards, Julie Boyle (Manager).

Posted 8 years ago

“I gave a 5 star last purchase and recommended to others who also bought from them. This purchase and 2 star was because of an initial error on my part regarding sizes. However, I tried to resolve by taking a day off work to refuse delivery and return. The items were delivered the day before this and obviously were left. I called to change sizes and was told sizes required wouldn't be in stock until Jan'17. I asked for a refund instead. Was informed I would have to forfeit the delivery of £50 although no fault of mine. I have called several times and also the courier. I have been told it's not TR's fault then told by courier, not their fault either. I was then given a third party's name who was to blame. At this moment, I am liable still for their mistake on delivery costs. I eventually was given my refund for the radiators, but not the valves at a cost of another £48 on top of the £50 delivery. I was told there is a shortage of staff and couriers give wrong information. I have also been told by TR someone would call back. I have never had any return calls at any time (re shortage of staff, I assume) I am still waiting on the outcome of the £50 and again will have to call and ask for the refund for the valves. I will not be buying or recommending Trade Radiators again at any point.”

Helpful Report

Posted 8 years ago

Hi Helen, I have looked into your order and we delivered all of the items that you ordered and duly dealt with your returns as requested. The refunds for all the returned items have all already been done for you (on the 8th), it may take your own bank 2-3 working days to release the funds into your own account which I suspect is why you assumed the refunds hadn't been processed (I promise you they have). Any returns do incur a courier charge which we cover in our T&C's which you agree to when placing an order, this was all explained and I'm sorry if you hadn't read the information prior to ordering. It's the same with most companies in respect of such items and is simply the courier charge, we do not add anything on to this as we aim to provide the best service we can including making returns etc as easy as possible. I appreciate that it would have been frustrating that you may have ordered incorrectly and we have done everything we can to help. I would like to offer you a 10% discount on your next purchase with Trade Radiators in the hope that we can help you again in the future. Kind regards, Julie Boyle (Manager).

Posted 8 years ago

“What went wrong? Everything that COULD go wrong! This was my first experience with this company, and I really can not recommend them for either the quality of goods OR the level of customer service. I ordered two radiators and each had a problem. One had signs of rust, and the other had parts missing. Getting through on the 'phone is very difficult, and adds to the stress of trying to get problems rectified. A replacement for the rust- damaged radiator was sent out the next day, but the damaged one has still not been collected and I have heard nothing more from the firm. Having to wait for the replacement meant that I had to pay the plumbers to return for another visit.”

Helpful Report

Posted 8 years ago

Any issues please call our Customer Service team on 0141 225 0430 where we can easily and quickly resolve any matters for you. Julie (Manager)

Posted 7 years ago

“Failed to deliver goods on three occasions, given three delivery dates all failed, then an email to say not in stock, cancelled the ordered out of frustration with trade radiators”

Helpful Report

Posted 8 years ago

Dear Mr Thomas, I am so sorry that you've been let down with your order. I have looked into it and our dispatch team gave us a delivery date for you of the 24th, you let us know on the 25th that it hadn't arrived. Our dispatch team apologised as upon investigation the item had not left the warehouse, they agreed to send on a pre 10 delivery for the 26th and the item was then 'lost' and subsequently out of stock. Understandably you lost faith and cancelled your order, I don't blame you. This is not our usual standard of service at all, it has fallen well short on this occasion for which I am extremely sorry. This very rarely happens and to me it seems like human error with the dispatch team in the warehouse so I have addressed this accordingly. Please accept my sincere apologies and I would like to offer you 10% discount on your next purchase in the hope that we can have the opportunity to give you our usual 1st class service. Thank you. Kind Regards, Julie Boyle (Manager)

Posted 8 years ago

“I did not get the Smart Programmable Element that I ordered.”

Helpful Report

Posted 8 years ago

Thanks for the review. Our friendly and helpful customer service team are always available to rectify any issue you may have and should be your first point of contact. Thank you. Julie (Manager)

Posted 7 years ago

“The radiator I ordered was shown as in stock. As quick delivery was important to meet the plumber's availability I ordered it from yourselves on 13th September. I was subsequently told it wasn't in stock and delivery wouldn't be until around the end of the month. On later chasing progress I was told I would have the radiator Monday or Tuesday 26th/27th and I re-scheduled the plumber based on this. When it didn't arrive I phoned to be told it would be delivered on Thursday 29th, before 10.30 - it arrived at 11.35. Throughout this period this item was shown as in stock on your website - is this a ploy to gain orders that you can't fulfil?”

Helpful Report

Posted 8 years ago

Dear Barry I have looked into your order following your review. We let you know on the day that the order was placed that the item was out of stock and due back in to us at the end of September, we offered you alternatives but you asked for the original item to remain on back order until then. We advised you that once we had the goods in our warehouse that we would then email you to confirm your delivery date with tracking info for the delivery, which we did on the 28th to confirm delivery for the 29th. We did in fact deliver when promised. I think the confusion you have experienced has been when you called to ask for an update on when the shipping container would arrive in our warehouse which can of course change slightly until actual arrival (due to customs etc) which we did advise you of and we did also reiterate that we would confirm your delivery date by email as soon as we could, which we did and in the agreed time scales. It's unfortunate that you had booked a plumber without confirmation of a delivery date and by doing so you have then caused yourself some disruption. We did fulfil your order as promised within the agreed timescales, however as customer satisfaction is something that we take pride in I have refunded you £10 and apologise for any inconvenience. King Regards Julie Boyle (Manager)

Posted 8 years ago

“Looks good but shame about the quality of the fittings supplied with the radiator, the blanking plug simply disintegrated when it was being nipped up (not overtightened) fortunately we were able to extract the threaded section but then had to go out an buy new ones. This is not expensive but should not have been necessary and was inconvenient”

Helpful Report

Posted 8 years ago

Dear Alyn I'm really sorry that you had issues with the fittings, a quick call to our Customer Service team would have immediately rectified this as we could have sent you out a new fixing kit for delivery the following day. Unfortunately you didn't contact us to give us the opportunity to do this for you so we have been completely unaware of any problems until you posted your review online. I have however refunded you £10 and apologise for any inconvenience. In future please do give us the opportunity to resolve any issues you may have as we are here to help. Thank you. Kind Regards, Julie Boyle (Manager)

Posted 8 years ago

“Got an email to say delivery would on the 8/9/16, made arrangements for someone to be in and then got another email to say it won't be delivered until 12/9/16. Not a happy customer.”

Helpful Report

Posted 8 years ago

Dear Amanda Firstly apologies that you are unhappy with the delivery service. I have looked into the matter and your order was sent out on our usual pallet service with a delivery date of Thurs 8th Sept provided based on this. It wasn't until the goods reached the delivery depot in Scotland that we were subsequently advised that due to your location being in the extreme north of mainland Scotland delivery would take slightly longer and your delivery date was then advised to be Mon 12th Sept. Apologies for any inconvenience this may have caused. We offer free delivery throughout UK mainland and although we do have to pay hefty surcharges for more remote areas such as yours we do not pass this cost on to the customer and pride ourselves in being to offer free delivery to such locations. I have today refunded you £45 as a gesture of good will and apologise again for any inconvenience caused. If I can assist you further please do no hesitate to contact me, I'm here to help. Thank you. Kind Regards, Julie Boyle (Manager)

Posted 8 years ago

“Only this time. The website has always been VERY accurate on technical information. This time the technical information stated on the website was inaccurate. Radiator AND valves are all "own brand" i.e. Trade Radiators. When calling the office with the problem - the answer was not really as expected and therefore a little disappointing compared to the normal super efficient service. Technical specs given on the website should be accurate. If not, then they should not be given/stated. Having said all this, I will continue to use Trade Radiators as the products and team are really great and efficient. I think this was just bad luck due to bad specification.”

Helpful Report

Posted 8 years ago

We are really sorry about this, all specs have now been updated.

Posted 3 years ago

“Wasn't at all happy with the service after a week and a half of waiting I then had to contact you to then find out the item was not in stock. I feel as though you could of contacted me to let me know what was happening”

Helpful Report

Posted 8 years ago

Hi Nathan, as per our chat we are genuinely sorry for the delays on shipments coming in and lack of communication re same. It's really frustrating all round when this happens and not our usual service standard at all. I've applied a partial refund for you and will happily discount your next order. Sorry again. Kind Regards, Julie Boyle (Manager)

Posted 8 years ago

“I found the experience of actually ordering my radiators good and I was impressed with the quick delivery times. Earlier in the year I had ordered a bathroom radiator and I was pleased with it and so this time ordered two much more expensive designer column radiators. The delivery person was dreadful. He said he would only deliver them to the pavement and he was not paid to help bring them inside the house. I had to ask a neighbour to help and we got them in. The delivery person did not give me time to inspect the rads and asked that I sign the paperwork. I did so, but pointed out that I had not looked at the radiators. Later, when the plumber came to fit the radiators he found a chip on the top of the bigger radiator. This was possibly caused in the packing or even in the delivery. I did not send the radiator back as I had already booked the plumber's time and was keen to get the thing fitted. I phoned your company and you have supplied a small bottle of repair paint. This will not completely cover the chip which is a shame when I spent just under £600 on these radiators. Between the ordering which was good to the delivery which was bad and the condition of the product which was chipped - I am forced to say my overall experience rates only a poor.”

Helpful Report

Posted 9 years ago

“I ordered 2 Elite aluminium radiators & 1 towel radiator but 2 towel & 1 aluminium were sent. The Elite aluminium was not the finish pictured or described on their website & the design was slightly different from that pictured. The price I had paid did not reflect the quality of the radiator. Also a different thermostatic value was sent from the one I ordered. Was very disappointed therefore the Elite aluminium & valves were returned. The incorrect amount was refunded so I had to breakdown the exact amount it should have been before they agreed the additional refund.”

Helpful Report

Posted 10 years ago

Our sincere apologies that this happened, your items should be perfect and we wouldn't want it any other way. Sorry that we fell short this time.

Posted 3 years ago

“Wrong fittings were sent for my radiators but arrived the following day. Good recovery but should not have happened.”

Helpful Report

Posted 10 years ago

Apologies for the error and glad we were able to rectify this for you quickly and efficiently.

Posted 3 years ago

“Not delivered next day as promised (too windy was the excuse!) Offered a free upgrade to morning only delivery the next day between 9 and 12 Only they forgot to inform the courier! Eventually arrived at 14.20!”

Helpful Report

Posted 10 years ago

Hi Phil, we checked and the couriers were indeed informed of the AM but unfortunately didn't deliver, the reason they gave was "late trunks due to the bad weather", apologies for any inconvenience.

Posted 3 years ago

“i ordered a traditional towel rail which was the same model as a previous order, when it turned up the screws which fit connect it to the wall and floor when stainless not chrome(my original order they were chrome) and the depth off the top bar was 2 inches closer than the original towel rail to the wall leaving less room for towels to hang on.i contacted trade radiators to see if i had received the wrong product and was spoken to by a lady he was not helpful,all i was repeatedly told was if you don't like it return it, not that she was sorry or we can arrange for chrome screws to be sent out or try and source the original product that i had ordered, just to be told again and again go any buy some chrome screws yourself or return the item if you don't want it,eventually she told me that the manufacture had changed, even though it was called the same name it was made by a different factory hence the changes.i ended my call and will not use your company in the future which was is a shame as i was happy with my purchases prior to this”

Helpful Report

Posted 10 years ago

Our sincere apologies Mr Kennedy. Models do get updated/changed slightly from time to time which is something we unfortunately have no control over. This is the case with production of anything and not just radiators. We do understand that this has of course been inconvenient for you and we are genuinely sorry for your trouble.

Posted 3 years ago

“The radiator itself is lovely no complaints however when told my rad would be with me on the monday I waited in patiently. I called around 4pm to check I was still on for a delivery and was assured it would be with me on that day. When I called about 5pm I was given the courier s number and when I got hold of them they had no record of my delivery booked in with them I called trade radiators back only to then get a voicemail to which I left a message.. The radiator was delivered the next day luckily soneone was home but I had no contact from trade radiators to see if the rad arrived or to apologise for the delay I tweeted too and still no response. Really poor customer service which is disappointing as previously they have been great.”

Helpful Report

Posted 10 years ago

This was a courier system error for which we are truly sorry, the information we gave you was from the couriers themselves so apologies that this had not been up to date.

Posted 3 years ago

“I ordered a traditional style towel rail radiator online which was delivered in good time. However, after plumbing in, a small leak was apparent on a joint. I rang trade radiators who asked me to send an email with a picture showing the leak. i did this and was then asked to send another picture showing exactly where the leak was. I said I had already done this and asked if they would send a replacement. They agreed and said they would take the old one away when they delivered the new one. I asked if they could give me a window for the delivery day or if the driver could ring in advance. I did not get a response and had to arrange for my son to be in the house. The driver who delivered the new one refused to take the defective radiator away saying he had not been authorised. I had gone to a lot of trouble to re-package the radiator. I also had costs in respect of plumbing and then disconnecting the defective radiator. I didn't receive an apology over the phone or in writing.”

Helpful Report

Posted 10 years ago

Apologies for the inconvenience Mr Stafford. With deliveries and collections is would rarely be the same driver, the delivery would be on one drivers worksheet and the collection on another so they would usually happen at different times which was the case here, sorry if that hadn't been explained to you.

Posted 3 years ago

Trade Radiators is rated 4.7 based on 5,021 reviews