Trade Radiators Reviews

Name: Trade Radiators
Address: 82 Mitchell Street, Glasgow, Glasgow
Rating: 4.68

4.7 Rating 4,964 Reviews

93 %

of reviewers recommend Trade Radiators

4.7

Based on 4,964 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Trade Radiators:

ABOUT

Trade Radiators is the UK's premier online radiator and heated towel rail retailer, with a huge range of products suitable for any space in need of heat. Priding ourselves on providing high quality products, combined with a dedicated and knowledgeable support team, you can be sure to find a rad or rail to suit your needs. Whether you're looking for something for a small en-suite or are fitting out an entire new property development, Trade Radiators can assist with advice, competitive pricing, fast delivery and top quality products, as well as 100% security.

DELIVERY

Trade Radiators are delighted to be able to offer free delivery of our products to all mainland UK addresses. Whether your order includes single or multiple items, we'll delivery it fast and free without extra charges, using our friendly and reliable courier service. We take customer service incredibly seriously and fully understand the importance of an efficient and reliable delivery service for our customers.

T&Cs

We pride ourselves in the high quality of all of our radiators and heated towel rails as well as the detailed information provided on our website. However, we realise there are times when our customers will need to change or return their orders. For this reason, we offer a generous 30 day money back guarantee to all of our customers.

Visit Website

Phone:

01412250430

Email:

info@traderadiators.com

Location:

82 Mitchell Street,
Glasgow
Glasgow
G1 3NA

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Trade Radiators 5 star review on 9th February 2025

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Trade Radiators 5 star review on 1st February 2025

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Trade Radiators 5 star review on 24th January 2025

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Trade Radiators 5 star review on 10th January 2025

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182

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I always use Trade Radiators for any radiators/towel radiators that we need. Easy to find the product you need and the information about it is very clear. Delivery is fast.”

Helpful Report

Posted 5 years ago

Thank you very much for your wonderful review Amy, it's wonderful to hear you've been so pleased with your radiators and our service too. We look forward to welcoming you back again next time.

Posted 5 years ago

“Good company to purchase from, good value, fast free delivery and the radiator was well wrapped and protected arriving in very good condition. Happy customer Paul”

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Posted 5 years ago

Fantastic to hear you're so pleased with our products, service and delivery, an excellent review, thank you!

Posted 5 years ago

“I rate good and not very good due to, the radiator arrived when they said it would BUT the office told me to check it was ok before I signed for it but as it was a courier and not from the store he did not have time to wait for me to check it so I had to accept it. When the plumber arrived he found a small chip on the enamel which i let go as he was there and as it was down on the left had corner you cannot notice it, but its still a chip. It would have been too must hassle to re arrange the plumber and to return it, at probably my expense. :-(”

Helpful Report

Posted 5 years ago

Thanks for your review Kaye. I had a look at your order and you haven't contacted us to let us know there were any issues with the radiator as we would have resolved this quickly for you. Now that you have had this installed we would be more than happy to send you touch up paint for this, If you would like us to arrange this please contact our customer service team who will assist you.

Posted 5 years ago

“The courier didn’t deliver and said they had. I had to call on a daily basis from that day til the middle of week following to make sure my order was delivered.”

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Posted 5 years ago

Thanks for your review. I am very sorry you had a negative experience with DX couriers, this is not our usual standard of service at all. Please accept our sincere apologies.

Posted 5 years ago

“Excellent service at all stages.Radiator arrived on time and was exactly as described.Highly recommend this organisation.”

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Posted 5 years ago

Excellent feedback, thank you Alex, great to hear that you're so pleased with your purchase.

Posted 5 years ago

“Really quick delivery, rads are great just a little damage to grills. ( I think every rad I have ever bought with a grill has had some damage)!!”

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Posted 5 years ago

Thank you for your review and i am really sorry to hear this arrived with damage to the grill if you would like us to send a replacement top grill please do not hesitate to contact our customer service team who will be more than happy to assist you.

Posted 5 years ago

“Excellent quick delivery of a top grade product at a reasonable price”

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Posted 5 years ago

Thank you Christine, we appreciate your 5 star review and glad you were impressed with the speedy delivery service.

Posted 5 years ago

“Quality item delivered quickly.”

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Posted 5 years ago

Great to hear you enjoyed the quality and speedy delivery service, thank you for choosing Trade Radiators.

Posted 5 years ago

“Fast delivery. Everything as”

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Posted 5 years ago

Thanks for the 5 star rating and for shopping with us.

Posted 5 years ago

“Delivery man refused to allow the recipient to sign for the item as "UNCHECKED". Instead deleted this "signature" and asked for the name of the recipient and signed on behalf of recipient”

Helpful Report

Posted 5 years ago

You do have 3 working days to check the goods yourself and notify us of any damages within that 3 day period so you have plenty of time. Any issues please do not hesitate to contact our helpful Customer Service team on 0141 225 0430. Thank you.

Posted 5 years ago

“Excellent value for money, all fittings required were provided and the product itself was very high quality. Would defo recommend them to anyone. Tank you for your very prompt delivery service too.”

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Posted 5 years ago

Fantastic to hear, thank you for your excellent review Colin and thank you for choosing Trade Radiators.

Posted 5 years ago

“Very good product at a good price. Excellent delivery. Couldn't ask for more.”

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Posted 5 years ago

That is lovely to hear, thank you so much Alison! :-)

Posted 5 years ago

“Delivered quickly and happy with the appearance of the radiators. Fitted and working, very satisfied with both the service and quality of the products.”

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Posted 5 years ago

That's super feedback indeed, thank you and thanks for shopping with Trade Radiators.

Posted 5 years ago

“Radiators arrived as ordered, on time, well packed to prevent damage, all good.”

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Posted 5 years ago

Great to hear you're happy John, thank you for shopping with us.

Posted 5 years ago

“Hassle free shopping very efficient good prices”

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Posted 5 years ago

That's excellent to hear, we're over the moon that you've enjoyed shopping with us.

Posted 5 years ago

“1) Website easy to use 2) Order processed quickly 3) Their courier is rubbish (and this seems to be a common theme in the feedback). I changed the delivery date but they still delivered on the original day and it was lucky someone was there (dog walker) to accept it. Doesn’t allow a particular time window to be chosen. 4) The radiator supplied had differently shaped bars to the one I ordered on their website. 5) The communication with Trade Radiators was exemplary, with rapid responses to email and phone calls. They told me that the radiator sent was the ‘new shape’ of the one ordered but their website hadn’t been updated.”

Helpful Report

Posted 5 years ago

Thanks for your detailed and positive review Adam. Apologies you had a minor issue with the courier company, this was relayed to them. The radiator is the same, there has just been a very tiny, barely noticeable difference in the design, the model itself remains the same. Great to hear you've been so happy with our Customer Service.

Posted 5 years ago

“Prompt service with tracked parcel, delivery on-time and as advertised”

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Posted 5 years ago

Great to hear, thanks for your positive review.

Posted 5 years ago

“delivered on time”

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Posted 5 years ago

Thanks for the review.

Posted 5 years ago

“Excellent purchase superfast next day delivery”

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Posted 5 years ago

Thanks for your review, glad to hear you're so happy with your purchase and impressed with our next day delivery service too.

Posted 5 years ago

“Arrived in good time Good quality for peice”

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Posted 5 years ago

Great to hear you're happy with the quality and service, thanks for reviewing your purchase.

Posted 5 years ago

Trade Radiators is rated 4.7 based on 4,964 reviews