Trade Radiators Reviews

Name: Trade Radiators
Address: 82 Mitchell Street, Glasgow, Glasgow
Rating: 4.68

4.7 Rating 4,953 Reviews

93 %

of reviewers recommend Trade Radiators

4.7

Based on 4,953 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Trade Radiators:

ABOUT

Trade Radiators is the UK's premier online radiator and heated towel rail retailer, with a huge range of products suitable for any space in need of heat. Priding ourselves on providing high quality products, combined with a dedicated and knowledgeable support team, you can be sure to find a rad or rail to suit your needs. Whether you're looking for something for a small en-suite or are fitting out an entire new property development, Trade Radiators can assist with advice, competitive pricing, fast delivery and top quality products, as well as 100% security.

DELIVERY

Trade Radiators are delighted to be able to offer free delivery of our products to all mainland UK addresses. Whether your order includes single or multiple items, we'll delivery it fast and free without extra charges, using our friendly and reliable courier service. We take customer service incredibly seriously and fully understand the importance of an efficient and reliable delivery service for our customers.

T&Cs

We pride ourselves in the high quality of all of our radiators and heated towel rails as well as the detailed information provided on our website. However, we realise there are times when our customers will need to change or return their orders. For this reason, we offer a generous 30 day money back guarantee to all of our customers.

Visit Website

Phone:

01412250430

Email:

info@traderadiators.com

Location:

82 Mitchell Street,
Glasgow
Glasgow
G1 3NA

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Trade Radiators 5 star review on 1st February 2025

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Trade Radiators 5 star review on 24th January 2025

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Trade Radiators 5 star review on 10th January 2025

Trade Radiators 5 star review on 8th January 2025

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Trade Radiators 3 star review on 18th December 2024

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181

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service, great value and an amazing product”

Helpful Report

Posted 5 years ago

Wow, that is a wonderful review Nick, we are delighted that you're so impressed shopping with Trade Radiators. Thanks again!

Posted 5 years ago

“Excellent quality”

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Posted 5 years ago

Thank you John, that's super feedback!

Posted 5 years ago

“Excellent website. Good prices. Delivered quickly. Recommended”

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Posted 5 years ago

Thank you very much for the excellent recommendation Adrian, we really appreciate that.

Posted 5 years ago

“Great price, great quality and arrived in no time at all. As a plumbing and heating engineer I’m really impressed with this company and will be certain to use them more often. Scott”

Helpful Report

Posted 5 years ago

That's brilliant to hear, thank you Scott, that means a lot, especially coming from a professional such as yourself as you will most certainly know your stuff! We very much look forward to welcoming you back again soon.

Posted 5 years ago

“Service was fantastic would definitely recommend them.”

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Posted 5 years ago

Thank you for the super recommendation, we're delighted that you have been so happy shopping with Trade Radiators and hope to welcome you back again in the future.

Posted 5 years ago

“Terrible service placed order on the 19th December and got a delivery date of the 10th of January only for it to be cancelled on the 9th of January and told it wouldn’t be until the 14th”

Helpful Report

Posted 5 years ago

You were aware that the order would not be dispatched until January due to the festive period and part of your order not being available for same day dispatch. You asked us to arrange delivery for 10th January which we did and, as you are aware, DX Couriers failed to inform us that they were unable to do next day delivery on your order due to your address being in a remote location therefore the soonest they could deliver was the 14th which you refused. Your order has now been cancelled and refunded as per your instructions. Apologies again for the inconvenience. ***Please note that we have a zero tolerance policy for aggravated and abusive behaviour towards our staff ***

Posted 5 years ago

“Bought three cast iron radiators without tool as plumber said he had one. When he arrived on site he found it different and so had to order one on sale or return. The tool arrived following morning and plumber go on with job. Excellent and rapid response without any pushback. Appreciated. I would recommend Trade Radiators.”

Helpful Report

Posted 5 years ago

Thanks for the excellent recommendation, we really appreciate it and hope to welcome you back again in the future.

Posted 5 years ago

“Customer Service was excellent from they moment I made enquiries regarding three radiators I was intending to purchase through to after sales service - it was perfect. There are few occasions when I write reviews but Trade Radiators deserved putting pen to paper. I had looked at a number of suppliers and Trade Radiators were one of the cheapest ( I don't always go for cheapest as I believe you pay for what you get). However they offered a fast turnaround which I needed so went with them. They communicated the delivery times, and the radiators arrived on specified time. The product is great. I had one problem which was one valve had been damaged in transit but a replacement arrived the day after emailing them. I would certainly recommend them.”

Helpful Report

Posted 5 years ago

Thank you for your super helpful review, what a wonderful recommendation! As a small team here at Trade Radiators we genuinely appreciate your comments, it means a lot and we will very much look forward to welcoming you back again in the future! Thank you so much!

Posted 5 years ago

“Excellent service from this company. Radiator delivered as promised, looks great and very happy with the price.”

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Posted 5 years ago

Thanks for your fantastic review Brian and thank you for choosing Trade Radiators.

Posted 5 years ago

“Very fast response and the product was exactly as described.”

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Posted 5 years ago

Great to hear that you're happy Jason, thanks for shopping with us.

Posted 5 years ago

“Great service thank you”

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Posted 5 years ago

Brilliant to hear, thanks Paul, we hope to welcome you back again in the future.

Posted 5 years ago

“Radiator is fine, looks great and easy to fit. However dismayed at delivery service, whereby radiator was just left at my front door, on pallet. No knock on door or delivery note put through letter box- shocking!”

Helpful Report

Posted 5 years ago

Thanks for your review Andrew. Apologies that the courier left the pallet, this is unusual and we can only imagine that this has been due to the delivery being near Christmas when the couriers are particularly busy but still no excuse, we have passed your comments on to the courier company. Glad you're so happy with your radiator though.

Posted 5 years ago

“Great product. Not the cheapest but you get what you pay for. Excellent”

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Posted 5 years ago

Thanks for your review David, great to hear you're so happy with your purchase, thanks for shopping with us.

Posted 5 years ago

“Just what I needed for a small but high ceiling kitchen, H750 mm x W40mm. It is good, serves the purpose, got with some discount. Thank you”

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Posted 5 years ago

Thanks Monika, we're delighted you're so happy with your purchase.

Posted 5 years ago

“Good communication and service Towel rail looks good and reasonably priced However one valve arrived with broken top -still works and not worth hassle of sending for replacement but annoying nevertheless”

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Posted 5 years ago

Thanks for your review Wyn. Any damaged or faulty items are immediately replaced, please contact our Customer Service team on 0141 225 0430 who will sort this out right away for you.

Posted 5 years ago

“Used before with no problems.”

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Posted 5 years ago

Thanks for your 5 star review Dave and thank you for your continued custom, we genuinely appreciate it and look forward to welcoming you back next time.

Posted 5 years ago

“Fast delivery, friendly communication. Radiator looks good - plumber said it was well made and is planning to get one himself!”

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Posted 5 years ago

A wonderful recommendation, thank you Sarah and thanks for choosing Trade Radiators.

Posted 5 years ago

“Online,advice,poor,leading,to,delivery,without,all,parts,and,extra,expense.Radiator,solid,and,now,works,well.This,will,not,leave,space,between,words!!!”

Helpful Report

Posted 5 years ago

Thanks for your review Steve. I understand that when you were speaking with our adviser Stacey there had been crossed wires in regards to the electric / non-electric towel rail for which she did then apologise most profusely to you when you made us aware that you had not received exactly what you'd been expecting. Stacey then immediately resolved this for you and sent you the additional required parts (element and fluid filling kit) and gave you the fluid filling kit free of charge by way of an apology for the misunderstanding, the parts were delivered at 8.30am the following morning. Apologies again for the inconvenience. Julie (Manager)

Posted 5 years ago

“The radiators themselves may be ok (can’t say as they have failed to deliver mine) but the arrangements for delivery are appalling - nowhere near the standards to be expected these days. You have to be available all day from 8am-6pm with no ability to narrow that down even on the day itself. My delivery was given as a definite to happen by 6pm 18/12/20. Only after confirmation did I book plumber for 19/12. Have just had to cancel as no delivery attempted on the 18th despite ensuring someone home every minute of the day (extremely inconvenient). No contact from courier and no way to contact them. Able to contact Traderadiators but they unable to provide any info. Have had to cancel plumber today and will consequently have an unheated room for Xmas. To cap it all just had another automated message from courier to say delivery by 6pm today! They have not prioritised my delivery after failing to make it on the guaranteed day yesterday, not bothered to make any direct contact, and expect me to be available at anytime between 8am and 6pm for a 2nd day - impossible. Pay a bit more and order from someone else with a decent delivery service.”

Helpful Report

Posted 5 years ago

Thanks for your review Sian. We're really sorry your delivery wasn't as timely as it should have been, at this time of year (on the run up to Christmas) the couriers are incredibly busy and as a result deliveries can be a little delayed for which we sincerely apologise. Your delivery had been due to take place on Wednesday and instead arrived at 10.50am on Thursday morning, our apologies again for the inconvenience. We hope you enjoy your lovely new radiator, the columns are a superb choice.

Posted 5 years ago

NB - we do clearly advise as per our T&Cs and your email receipt: You should NOT book in tradesmen until you have the goods in your possession and have checked the item(s) for damages etc and have also ensured that you are happy with your chosen item(s) thus allowing you sufficient time to swap or return any item(s) and for any missed or delayed deliveries. If you book tradesmen ahead of receiving and checking your goods you do so at your own risk.

Posted 5 years ago

“Very quick and great price thankyou”

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Posted 5 years ago

Thanks for the fantastic review Jamie and thank you for choosing Trade Radiators.

Posted 5 years ago

Trade Radiators is rated 4.7 based on 4,953 reviews