Trade Radiators Reviews

Name: Trade Radiators
Address: 82 Mitchell Street, Glasgow, Glasgow
Rating: 4.68

4.7 Rating 4,987 Reviews

93 %

of reviewers recommend Trade Radiators

4.7

Based on 4,987 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Trade Radiators:

ABOUT

Trade Radiators is the UK's premier online radiator and heated towel rail retailer, with a huge range of products suitable for any space in need of heat. Priding ourselves on providing high quality products, combined with a dedicated and knowledgeable support team, you can be sure to find a rad or rail to suit your needs. Whether you're looking for something for a small en-suite or are fitting out an entire new property development, Trade Radiators can assist with advice, competitive pricing, fast delivery and top quality products, as well as 100% security.

DELIVERY

Trade Radiators are delighted to be able to offer free delivery of our products to all mainland UK addresses. Whether your order includes single or multiple items, we'll delivery it fast and free without extra charges, using our friendly and reliable courier service. We take customer service incredibly seriously and fully understand the importance of an efficient and reliable delivery service for our customers.

T&Cs

We pride ourselves in the high quality of all of our radiators and heated towel rails as well as the detailed information provided on our website. However, we realise there are times when our customers will need to change or return their orders. For this reason, we offer a generous 30 day money back guarantee to all of our customers.

Visit Website

Phone:

01412250430

Email:

info@traderadiators.com

Location:

82 Mitchell Street,
Glasgow
Glasgow
G1 3NA

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Trade Radiators 5 star review on 9th February 2025

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Trade Radiators 5 star review on 1st February 2025

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Trade Radiators 5 star review on 24th January 2025

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Trade Radiators 5 star review on 10th January 2025

Trade Radiators 5 star review on 8th January 2025

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182

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great company, great service and good value”

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Posted 8 years ago

Thank you so much Steve, your positive feedback is greatly appreciated. Julie (Manager)

Posted 6 years ago

“Excellent communication and fast delivery. Good price and good website”

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Posted 8 years ago

Thank you Darryl, we look forward to welcoming you back again soon. Julie (Manager)

Posted 6 years ago

“Fast, efficient and at an unbeatable price.”

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Posted 8 years ago

Solid feedback, thank you. Julie (Manager)

Posted 6 years ago

“Great service, very helpful advice and very reasonable prices, certainly is a 'go to' website.”

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Posted 8 years ago

That is wonderful to hear, thank you so much Paul. Julie (Manager)

Posted 6 years ago

“Great price. Delivery super quick. Towel radiator looks great, better than some others at more than double the price!.”

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Posted 8 years ago

Thanks Keith and you make an excellent point too. Thanks for shopping with Trade Radiators. Julie (Manager)

Posted 6 years ago

“The radiator I ordered was shown as in stock. As quick delivery was important to meet the plumber's availability I ordered it from yourselves on 13th September. I was subsequently told it wasn't in stock and delivery wouldn't be until around the end of the month. On later chasing progress I was told I would have the radiator Monday or Tuesday 26th/27th and I re-scheduled the plumber based on this. When it didn't arrive I phoned to be told it would be delivered on Thursday 29th, before 10.30 - it arrived at 11.35. Throughout this period this item was shown as in stock on your website - is this a ploy to gain orders that you can't fulfil?”

Helpful Report

Posted 8 years ago

Dear Barry I have looked into your order following your review. We let you know on the day that the order was placed that the item was out of stock and due back in to us at the end of September, we offered you alternatives but you asked for the original item to remain on back order until then. We advised you that once we had the goods in our warehouse that we would then email you to confirm your delivery date with tracking info for the delivery, which we did on the 28th to confirm delivery for the 29th. We did in fact deliver when promised. I think the confusion you have experienced has been when you called to ask for an update on when the shipping container would arrive in our warehouse which can of course change slightly until actual arrival (due to customs etc) which we did advise you of and we did also reiterate that we would confirm your delivery date by email as soon as we could, which we did and in the agreed time scales. It's unfortunate that you had booked a plumber without confirmation of a delivery date and by doing so you have then caused yourself some disruption. We did fulfil your order as promised within the agreed timescales, however as customer satisfaction is something that we take pride in I have refunded you £10 and apologise for any inconvenience. King Regards Julie Boyle (Manager)

Posted 8 years ago

“Nice radiator. Looks as advertised. Delivered as expected. No problems.”

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Posted 8 years ago

Thanks Louise, great to hear. Julie (Manager)

Posted 6 years ago

“Great service, great choice and fast delivery all for low price. Will definitely recommend to others.”

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Posted 8 years ago

Thank you Tracey for the fab review and great recommendation. Julie (Manager)

Posted 7 years ago

“Excellent delivery”

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Posted 8 years ago

Thank you Mrs Corfe, we greatly appreciate your 5 star review of shopping with Trade Radiators. Julie (Manager)

Posted 7 years ago

“Good product at a keen price with rapid and free delivery.”

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Posted 8 years ago

Excellent feedback, thank you. Julie (Manager)

Posted 6 years ago

“First class service from first phone call to delivery of my radiator.”

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Posted 8 years ago

Thanks for your positive words Mary, we hope to welcome you back again soon. Julie (Manager)

Posted 6 years ago

“Great style and quality. Even the plumber liked them They lift the room”

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Posted 8 years ago

Great stuff, thank you. Julie (Manager)

Posted 7 years ago

“Product I wanted was in stock; price was good and it was delivered the next day. Couldn't have done better!”

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Posted 8 years ago

Great to hear, thank you Phil. Julie (Manager)

Posted 6 years ago

“New radiator delivered next day at a very good price”

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Posted 8 years ago

Thanks for your review Dennis and thanks for choosing Trade Radiators. Julie (Manager)

Posted 6 years ago

“Service excellent, product can not fault & great value for money. Will now order replacement radiators for the whole house from this company. Would definitely recommend.”

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Posted 8 years ago

Sounds great Michele, thank you very much, we look forward to welcoming you back again soon. Julie (Manager)

Posted 6 years ago

“Good quality of radiator,valves. Good and clever website with all specs. The only thing I bought separately is radiator key.”

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Posted 8 years ago

Great, thanks for your review and for shopping with us. Julie (Manager)

Posted 6 years ago

“Towel rad turned up promptly and when package opened slight scratches and a dent was seen. Luckily they were out of sight!”

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Posted 8 years ago

Dear Tim I'm really sorry to hear that that your towel rail arrived with some transit damage, a quick call to our Customer Service team could have immediately rectified this for you as we could have sent you out a replacement for delivery the very next day. Unfortunately you didn't contact us to give us the opportunity to do this for you so we have been completely unaware of any problems until you posted your review online. I have however refunded you £10 and apologise for any inconvenience. In future please do give us the opportunity to resolve any issues you may have as we are here to help. Thank you. Kind Regards, Julie Boyle (Manager)

Posted 8 years ago

“Cost, quality and delivery time”

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Posted 8 years ago

Thank you Alan, we appreciate the feedback. Julie (Manager)

Posted 6 years ago

“quick delivery very good”

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Posted 8 years ago

Thanks Gary, much appreciated. Julie (Manager)

Posted 6 years ago

“Good service!! Fast delivery and accurate.”

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Posted 8 years ago

Thank you for the excellent review Christopher, we hope to welcome you back again soon. Julie (Manager)

Posted 6 years ago

Trade Radiators is rated 4.7 based on 4,987 reviews