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Trade Radiators Reviews

4.7 Rating 4,912 Reviews
93 %
of reviewers recommend Trade Radiators
Company Reviews Product Reviews
1,674
 Metrics Info
4.7
Based on 4,912 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
Read Trade Radiators Reviews

About Trade Radiators:

ABOUT

Trade Radiators is the UK's premier online radiator and heated towel rail retailer, with a huge range of products suitable for any space in need of heat. Priding ourselves on providing high quality products, combined with a dedicated and knowledgeable support team, you can be sure to find a rad or rail to suit your needs. Whether you're looking for something for a small en-suite or are fitting out an entire new property development, Trade Radiators can assist with advice, competitive pricing, fast delivery and top quality products, as well as 100% security.

DELIVERY

Trade Radiators are delighted to be able to offer free delivery of our products to all mainland UK addresses. Whether your order includes single or multiple items, we'll delivery it fast and free without extra charges, using our friendly and reliable courier service. We take customer service incredibly seriously and fully understand the importance of an efficient and reliable delivery service for our customers.

T&Cs

We pride ourselves in the high quality of all of our radiators and heated towel rails as well as the detailed information provided on our website. However, we realise there are times when our customers will need to change or return their orders. For this reason, we offer a generous 30 day money back guarantee to all of our customers.

Visit Website

Phone:

01412250430

Email:

info@traderadiators.com

Location:

82 Mitchell Street,
Glasgow
Glasgow
G1 3NA

Write Your review

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
V Customer
Verified Buyer
“great service and product”
Helpful Report
Posted 10 months ago
That is great to hear, thank you for shopping with us!
Posted 9 months ago
V Customer
Verified Buyer
“Great quality product, competitively priced and delivered on time and in perfect condition. Highly recommend.”
Helpful Report
Posted 10 months ago
That's a brilliant recommendation and very much appreciated! We are a small business/team here at Trade Radiators so this means a lot to us, thank you!
Posted 9 months ago
P Rhodes
Verified Buyer
“Great looking, compliments room.”
Helpful Report
Posted 10 months ago
Thank you for your 5 star review Paul, we are delighted you are happy with your purchase!
Posted 9 months ago
V Customer
Verified Buyer
“Perfect just as we anticipated. Looks great now fitted. Would buy again.”
Helpful Report
Posted 10 months ago
Glad you're happy with your purchase, thank you for your 5 star review! We look forward to welcoming you back again in the future.
Posted 9 months ago
L Brown
Verified Buyer
“I was advised by my plumber to order my new radiators and TRV’s from Trade Radiators so took his advice. Everything turned up promptly and the plumber came to install. All was okay for a day and then the TRV’s started causing all of the radiators to bang because the valves weren’t closing fully. They kept opening and closes creating the banging noise. I spoke to the customer services and after a lot of back and for the was told that they would not take my word that the valves were faulty and that I had to get the plumber back in. I did so and it was proved that the valves were faulty. They were replaced with a different valve from an alternative supplier and 2 weeks later the system is still fine. I reported back to customer services, the plumbers findings and costs only to be told that the valves would be refunded but not the cost for the plumber. After some arguing I managed to get a goodwill gesture of £50. Trade Radiators are still adamant that the valves aren’t faulty. So obviously the customer isn’t always right and neither is a skilled plumber. I would avoid Trade Radiators as the customers service is a joke and could end up costing you in the long run.”
Helpful Report
Posted 10 months ago
Apologies for the inconvenience Liam. Any issues do have to be investigated before issuing replacements/refunds. In most cases, there is usually a simple fix which saves time/money but in order to advise, we do require as much information as possible. Our apologies again.
Posted 9 months ago
Z Hasilova
Verified Buyer
“No Free returens”
Helpful Report
Posted 10 months ago
Hi Zuzana, we do advise in our returns information that collections will be subject to a courier charge. You certainly have the option of arranging your own return if you wish. Please get in touch with the customer service team if there is anything we can help with.
Posted 9 months ago
V Customer
Verified Buyer
“Best price on the market. Excellent quality. 2folymn radiators in white. Look fantastic.”
Helpful Report
Posted 10 months ago
Thank you for your positive review, we are delighted you are happy with your goods! We hope to welcome you back in the future.
Posted 9 months ago
V Customer
Verified Buyer
“Prompte efficient Service - I have not installed iot yet so cannot comment on it working.”
Helpful Report
Posted 10 months ago
Thank you for the 5 star review, much appreciated!
Posted 9 months ago
V Customer
Verified Buyer
“Great price delivery was quick and the radiator is very nice”
Helpful Report
Posted 10 months ago
We are so pleased you are happy with your purchase, thank you for shopping with us. Your 5 star review is much appreciated!
Posted 9 months ago
V Customer
Verified Buyer
“First radiator was recieved damaged but was soon replacement with quick and efficient service from Kim.”
Helpful Report
Posted 10 months ago
Thank you for your positive feedback, we are glad you were happy with the efficient service provided to deal with this for you. Apologies again for any inconvenience that was caused.
Posted 9 months ago
D Edwards
Verified Buyer
“First class service & product!”
Helpful Report
Posted 10 months ago
Delighted to hear it, thank you for your 5 star review and positive feedback David. We hope to welcome you back in the future.
Posted 9 months ago
Anonymous
Verified Buyer
“It was easy to negotiate Trade radiators website and the price I paid was very reasonable.”
Helpful Report
Posted 10 months ago
Thank you for your positive review, we appreciate you shopping with us!
Posted 9 months ago
V Customer
Verified Buyer
“Sent wrong radiator first. Sorted promptly still had radiator within 5 days and over a weekend”
Helpful Report
Posted 10 months ago
Thank you for your positive review, it is much appreciated! Our apologies again for the mix up, pleased this was all sorted quickly for you.
Posted 9 months ago
V Customer
Verified Buyer
“Fantastic service and speedy delivery.”
Helpful Report
Posted 10 months ago
We appreciate the 5 star review, thank you for shopping with us!
Posted 9 months ago
V Customer
Verified Buyer
“Product arrived with parts missing”
Helpful Report
Posted 10 months ago
Apologies for the inconvenience. We have checked your order and you didn't contact us to let us know there was a problem. Any issues such as missing parts should be reported to our Customer Service team ASAP to allow us the opportunity to rectify this for you. We have contacted you and this has now been rectified.
Posted 9 months ago
Anonymous
Verified Buyer
“Great product look really good turned up on time and delivery driver really helpful”
Helpful Report
Posted 10 months ago
Thank you for your excellent feedback, we are so pleased you are happy with your purchase!
Posted 10 months ago
V Customer
Verified Buyer
“Prompt acknowledgment of order and swift despatch”
Helpful Report
Posted 10 months ago
Thank you for your great feedback, it is much appreciated!
Posted 10 months ago
Anonymous
Verified Buyer
“Excellent service/good value product”
Helpful Report
Posted 10 months ago
We appreciate your positive review, thank you!
Posted 10 months ago
V Customer
Verified Buyer
“Very pleased with radiator. Thank you.”
Helpful Report
Posted 10 months ago
Delighted to hear it, thank you for choosing Trade Radiators!
Posted 10 months ago
Anonymous
Verified Buyer
“First rate of 4 sepearte occasions. As it should be!”
Helpful Report
Posted 10 months ago
Thank you for the super feedback. We are a small business/team here at Trade Radiators so this means a lot to us, thank you!
Posted 10 months ago
Trade Radiators is rated 4.7 based on 4,912 reviews
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