Trade Radiators Reviews

Name: Trade Radiators
Address: 82 Mitchell Street, Glasgow, Glasgow
Rating: 4.68

4.7 Rating 4,914 Reviews

93 %

of reviewers recommend Trade Radiators

4.7

Based on 4,914 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Trade Radiators:

ABOUT

Trade Radiators is the UK's premier online radiator and heated towel rail retailer, with a huge range of products suitable for any space in need of heat. Priding ourselves on providing high quality products, combined with a dedicated and knowledgeable support team, you can be sure to find a rad or rail to suit your needs. Whether you're looking for something for a small en-suite or are fitting out an entire new property development, Trade Radiators can assist with advice, competitive pricing, fast delivery and top quality products, as well as 100% security.

DELIVERY

Trade Radiators are delighted to be able to offer free delivery of our products to all mainland UK addresses. Whether your order includes single or multiple items, we'll delivery it fast and free without extra charges, using our friendly and reliable courier service. We take customer service incredibly seriously and fully understand the importance of an efficient and reliable delivery service for our customers.

T&Cs

We pride ourselves in the high quality of all of our radiators and heated towel rails as well as the detailed information provided on our website. However, we realise there are times when our customers will need to change or return their orders. For this reason, we offer a generous 30 day money back guarantee to all of our customers.

Visit Website

Phone:

01412250430

Email:

info@traderadiators.com

Location:

82 Mitchell Street,
Glasgow
Glasgow
G1 3NA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great quality”

Helpful Report

Posted 1 year ago

Glad you're happy with your purchase! Thank you for choosing Trade Radiators.

Posted 1 year ago

“Good at the ordering stage, slight delay on time scale of radiators being ready for despatch. However I was told I would get a phone call from the delivery company, and nothing, came home one day to find £1,500 worth of radiators laying in the front garden bushes. Not good!!! Not only could they have been taken, or damaged, but had a phone call been received I could have arranged plumber and help to get them indoors. Instead they had to stay there all day. How hard is it to txt or ring someone to say on way. Most companies let you know a time slot, even with a small parcel, with an item like this , it should at least have to be signed for ? Not a happy customer.”

Helpful Report

Posted 1 year ago

Thank you for your review Paula. We are terribly sorry that the experience was nowhere near as smooth as it should have been. The courier service has let us all down here and this has been passed on to be investigated with them as this is not our usual standards at all. Apologies again that your experience was far from ideal. We do hope we get another chance to look after you in the future.

Posted 1 year ago

“Once again. Great product,”

Helpful Report

Posted 1 year ago

So pleased you're happy with your purchase, thank you for the 5 star review! We hope to welcome you back again in the future.

Posted 1 year ago

“Very helpful and fantastic product can highly recommend the company”

Helpful Report

Posted 1 year ago

Delighted to hear you found the service helpful and are so pleased with your product! Thank you for your positive review and recommendation, it is much appreciated.

Posted 1 year ago

“quick and prompt delivery. The delivery driver did phone the previous evening to say he would be at my house between 0730 and 0830 and asked if the time was OK. He was outside at 0800. He was friendly and helpful without being OTT. No damage whatsoever to the radiator or packaging -it arrived in perfect condition. I will use this company again.”

Helpful Report

Posted 1 year ago

That is wonderful to hear, thank you for the excellent feedback. We look forward to welcoming you back next time.

Posted 1 year ago

“I can thoroughly recommend Trade Radiators. Excellent prices and range, fast delivery too. I ordered Monday afternoon and was delighted when the Rad arrived 1130 the next morning.”

Helpful Report

Posted 1 year ago

Thank you so much for the positive comments and recommendation John! We hope to welcome you back again in the future.

Posted 1 year ago

“Did what it said on the packet. Speedy delivery and good quality product”

Helpful Report

Posted 1 year ago

Thank you for the 5 star review David. We are very pleased you were happy with the quality of your goods. Thank you for shopping with us.

Posted 1 year ago

“Just as we expected. We would buy from you again.”

Helpful Report

Posted 1 year ago

That is absolutely fantastic to hear Lindy, thank you. We look forward to welcoming you back next time.

Posted 1 year ago

“Fantastic radiator now we have plumbed in. Looks good, works great and the heat coming out of it is amazing. Very good price, we are really pleased with this radiator. Thank you.”

Helpful Report

Posted 1 year ago

We are delighted that you're so pleased with your purchase Lauren, thank you for choosing Trade Radiators. We hope to welcome you back again in the future.

Posted 1 year ago

“Not connected yet but delivery was very fast and efficient”

Helpful Report

Posted 1 year ago

Great to hear your delivery was efficient, thank you very much for the 5 star review!

Posted 1 year ago

“Nice looking”

Helpful Report

Posted 1 year ago

Delighted to hear you are so happy with the goods Agnieszka. Thank you so much for the 5 star review

Posted 1 year ago

“Very happy with service and product”

Helpful Report

Posted 1 year ago

Thank you for your 5 star review Linda! We are thrilled you were so happy with the service and product. We hope to welcome you back again soon.

Posted 1 year ago

“PURCHASED A TRV; SAME AS PREVIOUSLY BOUGHT. VERY GOOD SERVICE, QUALITY PRODUCES AND PRICES FROM TRADE RADS. I HAVE USED THEM BEFORE AND WILL AGAIN.”

Helpful Report

Posted 1 year ago

That is wonderful to hear Linda, thank you so much for the excellent feedback! We look forward to welcoming you back next time.

Posted 1 year ago

“Fast efficient delivery and a great price on my radiator”

Helpful Report

Posted 1 year ago

Glad you're happy with your purchase Nigel, thank you for choosing Trade Radiators, we hope to welcome you back again in the future.

Posted 1 year ago

“Efficient Hopefully product is ok but awaiting plumber”

Helpful Report

Posted 1 year ago

Thank you very much for the 5 star review, it is much appreciated.

Posted 1 year ago

“Please be aware that some radiators are bespoke, they look like they are from the catalogue and therefore subject to the 30 days return policy. I ordered a brass finish and was not happy with the colour but was told that it was non-refundable. I could understand if I had asked for a bespoke colour, but a brass finish is just a simple lacquer. Spent £500 on a Radiator that I thought was going to be the focal point of the room, but now it’s just going to have to be a dull thing in the corner - not happy !”

Helpful Report

Posted 2 years ago

Thank you for your order Andy. We do offer a number of bespoke, made to order goods which are all clearly noted on the website before purchase, this includes the brass lacquered finish radiator that you ordered. We have looked into this for you and can see that the item you received is as per the images on the website. We did offer you the option to have this re-sprayed in a solid paint colour which you declined. If there is anything further we can assist with, please do get in touch with the customer service team.

Posted 2 years ago

“Good selection of radiators, many sizes, decent prices on an easy to use website...and quick delivery”

Helpful Report

Posted 2 years ago

Thank you for your 5 star review Patricia. Very happy to hear you found the website easy to use and we were able to deliver quickly to you. We hope to welcome you back in the future.

Posted 2 years ago

“We ordered a Reina Radiator from Trade Radiators, after having ordered from another company, which arrived with a battered box and half the screws missing. Trade Radiators were prompt in sending, and the packaging was excellent. Very happy.”

Helpful Report

Posted 2 years ago

Thank you for the 5 star review, we are delighted you are so happy with your purchase. Thank you for choosing Trade Radiators.

Posted 2 years ago

“A great small radiator at a good price, beautifully packed and quickly delivered. No hassle and looks really good now it has been installed. Good value for money and would highly recommend Trade Radiators.”

Helpful Report

Posted 2 years ago

Delighted to hear that you are pleased with your radiator Rosalyn! Thank you so much for your positive comments and recommendation, it is much appreciated.

Posted 2 years ago

“Poor service very rude on phone not using them again”

Helpful Report

Posted 2 years ago

We are very sorry that you feel this way. After looking into this matter we can see that there was some miscommunication around how you wished to proceed with your order. This has now been dealt with and your refund duly processed for you. Our apologies again.

Posted 2 years ago

Trade Radiators is rated 4.7 based on 4,914 reviews