Trade Radiators Reviews

Name: Trade Radiators
Address: 82 Mitchell Street, Glasgow, Glasgow
Rating: 4.68

4.7 Rating 4,914 Reviews

93 %

of reviewers recommend Trade Radiators

4.7

Based on 4,914 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Trade Radiators:

ABOUT

Trade Radiators is the UK's premier online radiator and heated towel rail retailer, with a huge range of products suitable for any space in need of heat. Priding ourselves on providing high quality products, combined with a dedicated and knowledgeable support team, you can be sure to find a rad or rail to suit your needs. Whether you're looking for something for a small en-suite or are fitting out an entire new property development, Trade Radiators can assist with advice, competitive pricing, fast delivery and top quality products, as well as 100% security.

DELIVERY

Trade Radiators are delighted to be able to offer free delivery of our products to all mainland UK addresses. Whether your order includes single or multiple items, we'll delivery it fast and free without extra charges, using our friendly and reliable courier service. We take customer service incredibly seriously and fully understand the importance of an efficient and reliable delivery service for our customers.

T&Cs

We pride ourselves in the high quality of all of our radiators and heated towel rails as well as the detailed information provided on our website. However, we realise there are times when our customers will need to change or return their orders. For this reason, we offer a generous 30 day money back guarantee to all of our customers.

Visit Website

Phone:

01412250430

Email:

info@traderadiators.com

Location:

82 Mitchell Street,
Glasgow
Glasgow
G1 3NA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good communication and support.”

Helpful Report

Posted 2 years ago

Thank you for the 5 star review Alex! So pleased to hear that you were happy with the communication and support received. Thank you for shopping with us.

Posted 2 years ago

“Ordered a towel rad on Friday. Arrived well packaged and undamaged the following Monday. Great Service! The product is first-class and had all the necessary accessories to convert to electric only. Great prices and superb service - what's not to like?”

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Posted 2 years ago

Thank you for the 5 star review John. We are delighted to hear you were so happy with the service and the product and hope to welcome you back again soon.

Posted 2 years ago

“I went with Trade Radiators because they were able to supply the two radiators and all the bits and bobs I wanted in one go. Ordering was straightforward and delivery was within the timescales quoted for individual items on their website. Everything was properly wrapped and well protected with delivery by a two-man team. All told a good experience and I would recommend them.”

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Posted 2 years ago

Thank you for the 5 star review John! Thrilled to hear your had good experience ordering from us. We very much appreciate the kind comments and your custom.

Posted 2 years ago

“I ordered the radiator. A few days later (including the weekend) they contacted me with a proposed delivery date which wasn't very easy for me soi I contacted them, pretty easily, and agreed on a new date. It was delivered on that date, within the allotted time slot and in perfect condition. As I was away the drive carried it into the house for my wife, he was charming was her comment. The price was competitive and the service good so I have to give them full marks.”

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Posted 2 years ago

Thank you so much for the 5 star review. We are so pleased to hear that everything arrived in perfect condition and you were so happy with the service. Thank you for the kind feedback and for shopping with us.

Posted 2 years ago

“Good delivery and well protected”

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Posted 2 years ago

Thank you for the positive review Mr Raut. It is much appreciated.

Posted 2 years ago

“So prompt in sending out, really excellent service, thank you!”

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Posted 2 years ago

Thank you for the lovely feedback Vicki, it's much appreciated. We are a small business/team here at Trade Radiators so this means a lot to us, thank you!

Posted 2 years ago

“The service from Trade Radiators was excellent , very helpful and quick delivery . However the carrier you used to deliver my order was very poor , when they turned up with my order the driver refused to carry it from his van to my front door as he said it was too heavy , he stood and watched my daughter inlaw struggle to lift it off the van and carry it to the door he wouldn't even help her ( I was at work and she was alone waiting for the delivery ) . I have put in a complaint to Hermes and await the outcome ! . I suggest you give your business to another carrier !”

Helpful Report

Posted 2 years ago

Thank you for your review Tim! Glad to hear that you were happy with our service! I am sorry to hear that you had problems with delivery however we do not use Hermes couriers so I am not sure if you are mixing us up with another supplier? Please do get in touch if there is anything further we can assist with at all.

Posted 2 years ago

“Easy to order online item matched description and delivered with good notification and well protected with ample wrapping.”

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Posted 2 years ago

Thank you very much for the positive review and excellent feedback Terence!

Posted 2 years ago

“Prompt, easy to order, and very happy with the product.”

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Posted 2 years ago

That is fantastic to hear Liz, thank you! We are thrilled you are so happy with your purchase.

Posted 2 years ago

“Happy with radiators now that they have arrived. However, the delivery was confusing and ended up meaning I had to be in for two whole days as the messages from different carriers was contradictory. As a first time buyer of radiators, it would have been helpful if it was clearly explained that they would come without valves.”

Helpful Report

Posted 2 years ago

Thank you for your review Graham. As you ordered two difference branded items, these have to be delivered separately. Apologies if there was any confusion caused.

Posted 2 years ago

“Amazing service!”

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Posted 2 years ago

That is wonderful to hear, thank you so much for the 5 star review!

Posted 2 years ago

“Trade Radiators are fine unfortunately possibly the transport caused a small dent I wasn't there to collect it and it was spotted by my installer who needed to finish the job, we are away for a month, but he sent us pictures of the minor but prominent damage.”

Helpful Report

Posted 2 years ago

Thank you for your review Fredrick. Any damages should be reported to our Customer Service team to allow us the opportunity to replace the item for you. Your items should be 100% perfect and will have left that way, this is most likely transit damage. We would have preferred to replace the item and would have done so had we been given the opportunity. Apologies for your inconvenience.

Posted 2 years ago

“Great quality radiators at a good price. Excellent service keeping me informed of delivery. Really pleased with the service provided by Trade Radiators would not hesitate to recommend”

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Posted 2 years ago

A fantastic recommendation and very much appreciated Eric! We are a small business/team here at Trade Radiators so this means a lot to us, thank you!

Posted 2 years ago

“Delivered on time well packaged first cass service would use again”

Helpful Report

Posted 2 years ago

That is absolutely fantastic to hear, thank you for the excellent feedback. We look forward to welcoming you back next time.

Posted 2 years ago

“Good product, quick delivery”

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Posted 2 years ago

Glad you're happy with your purchase, thank you for shopping with us!

Posted 2 years ago

“Very efficient and professional service.”

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Posted 2 years ago

That is absolutely fantastic to hear! Thank you for the 5 star review and excellent feedback.

Posted 2 years ago

“Excellent products and service. Competitive prices. Highly recommended.”

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Posted 2 years ago

That’s amazing to hear and very much appreciated. We are a small business/team here at Trade Radiators so this means a lot to us, thank you!

Posted 2 years ago

“I ordered two radiators as replacements. They arrived in about 8 days, were very well packaged and arrived in perfect condition, and were very reasonably priced.”

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Posted 2 years ago

That is great to hear John, thank you very much for the 5 star review.

Posted 2 years ago

“delivery was rapid , items were good quality.”

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Posted 2 years ago

That is great to hear Christopher, thank you for the fantastic review.

Posted 2 years ago

“Great service. Radiator arrived within two days of placing order.”

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Posted 2 years ago

Excellent feedback, thank you very much indeed!

Posted 2 years ago

Trade Radiators is rated 4.7 based on 4,914 reviews