Trade Radiators Reviews

Name: Trade Radiators
Address: 82 Mitchell Street, Glasgow, Glasgow
Rating: 4.68

4.7 Rating 4,945 Reviews

93 %

of reviewers recommend Trade Radiators

4.7

Based on 4,945 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Trade Radiators:

ABOUT

Trade Radiators is the UK's premier online radiator and heated towel rail retailer, with a huge range of products suitable for any space in need of heat. Priding ourselves on providing high quality products, combined with a dedicated and knowledgeable support team, you can be sure to find a rad or rail to suit your needs. Whether you're looking for something for a small en-suite or are fitting out an entire new property development, Trade Radiators can assist with advice, competitive pricing, fast delivery and top quality products, as well as 100% security.

DELIVERY

Trade Radiators are delighted to be able to offer free delivery of our products to all mainland UK addresses. Whether your order includes single or multiple items, we'll delivery it fast and free without extra charges, using our friendly and reliable courier service. We take customer service incredibly seriously and fully understand the importance of an efficient and reliable delivery service for our customers.

T&Cs

We pride ourselves in the high quality of all of our radiators and heated towel rails as well as the detailed information provided on our website. However, we realise there are times when our customers will need to change or return their orders. For this reason, we offer a generous 30 day money back guarantee to all of our customers.

Visit Website

Phone:

01412250430

Email:

info@traderadiators.com

Location:

82 Mitchell Street,
Glasgow
Glasgow
G1 3NA

Write Your review

Tell us how Trade Radiators made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Trade Radiators 5 star review on 1st February 2025

V Customer

Trade Radiators 5 star review on 24th January 2025

V Customer

Trade Radiators 5 star review on 10th January 2025

Trade Radiators 5 star review on 8th January 2025

V Customer

Trade Radiators 3 star review on 18th December 2024

V Customer

181

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great product, fast delivery.”

Helpful Report

Posted 4 years ago

Glad to hear you're happy, thank you.

Posted 4 years ago

“very efficient and great price”

Helpful Report

Posted 4 years ago

Excellent to hear, thank you.

Posted 4 years ago

“Fast delivery and always excellent service.”

Helpful Report

Posted 4 years ago

Thank you for the super feedback, we really appreciate it.

Posted 4 years ago

“Already made a complaint, aware of the present situation, however, service was very poor. I also work full time and I'm self-employed aged 65 if you can't cope you should make people aware. Possible its partially down to the distributor, also the radiator valve the seating flange poor mould/machined I had to modify both rads purchased taper poor.”

Helpful Report

Posted 4 years ago

Our apologies there was a delivery delay, this is not uncommon at the moment due to COVID which is having an impact on logistic networks across the UK. The goods were dispatch on time as advised but the courier had a delay, sorry again. If there is an issue with the radiator we will of course have this resolved for you, we are currently still waiting on you getting back to us after we contacted you regarding the issue and look forward to hearing from you in due course.

Posted 4 years ago

“Good delivery fast and I must say well and truly wrapped up well done Trade Radiatos”

Helpful Report

Posted 4 years ago

Thank you very kindly for your great review and for shopping with us.

Posted 4 years ago

“Very quick response and you get to speak to a real person if the delivery company they use is not performing. Would recommend using this company for their service and help and assistance.”

Helpful Report

Posted 4 years ago

Thank you for your helpful and positive review.

Posted 4 years ago

“My Trade Radiators story is about service. I ordered a towel rail for a Christmas gift. It sat, in its undamaged box, in my hall for months. When the plumber began to install it in mid January, he discovered a large dent, and refused to fit it. I contacted Trade Radiators. They asked for photos of the dent and the box, which I'd already obtained. I sent them. A new, replacement radiator arrived in less than 24 hours. I'd expected a battle, especially given the lag time between receipt and complaint, but had none. Unsurpassed service in the form of unfortunate error remediation = very, very satisfied customer!”

Helpful Report

Posted 4 years ago

Thank you for your helpful and really positive review Adrian, we really appreciate you taking the time to share your experience of shopping with Trade Radiators and will look forward to welcoming you back next time.

Posted 4 years ago

“So, a year after I bought 2 graphite columnrads from these people - I scratched the lovely painted finish and the brass underneath was showing through. I then contacted customer service to see if it was possible to buy some touch up paint to repair it. To my amazement 2 days later I received a pot of graphite paint and some thinner, no fuss and no charge either! I was so impressed felt they deserved a follow up review. GREAT customer service *****”

Helpful Report

Posted 4 years ago

We are delighted that we could help you Karen and very grateful for you taking the time to review your experience, thank you so much!

Posted 4 years ago

“Radiator arrived just beore xmas and looks good - waiting for plumber to plumb it in now”

Helpful Report

Posted 4 years ago

Great to hear you're happy with your new radiator, thanks for shopping with us.

Posted 4 years ago

“Great choice, competitive pricing, good quality and very quick delivery. Plumber fitted it without any issues.”

Helpful Report

Posted 4 years ago

Thank you for the excellent feedback, we really appreciate it.

Posted 4 years ago

“Excellent product and fair price for quality Item ,rapid despatch and delivered on time”

Helpful Report

Posted 4 years ago

Thank you for your helpful review and thanks for choosing Trade Radiators.

Posted 4 years ago

“Yet to unpack but the service and the wide range of radiators surpassed competitors.”

Helpful Report

Posted 4 years ago

Very glad to hear that, thank you, enjoy your lovely new radiators.

Posted 4 years ago

“Quick response, value for money, excellent customer service!”

Helpful Report

Posted 4 years ago

That is super feedback, thank you very much indeed.

Posted 4 years ago

“Exactly the small radiator that I wanted, that is hard to find, and quickly dspatched and at a very good price.Top marks.”

Helpful Report

Posted 4 years ago

Thank you for the top marks, it means a lot to us, and thank you for shopping with us.

Posted 4 years ago

“early delivery, looks good, visitors commented on how good it looks”

Helpful Report

Posted 4 years ago

Sounds like you have made the perfect choice with all those compliments, excellent! Thank you for choosing Trade Radiators.

Posted 4 years ago

“Choosing radiators to meet style and heat output is more complicated than you think so the knowledgeable staff means you get great service and great pricing, what more can I say.”

Helpful Report

Posted 4 years ago

Thank you for your kind words Mike, we love helping customers find the product that's exactly right for them and were very glad to have assisted you and hope to welcome you back again in the future.

Posted 4 years ago

“Very fast service. Ordered it one day, with me the next. Have used you before, same service, the product good.”

Helpful Report

Posted 4 years ago

Thank you for choosing us again Clive, we really appreciate it and look forward to welcoming you back next time.

Posted 4 years ago

“Perhaps a bit silky to do so but I’m writing this review before I have received the goods - only thermostats have arrived, cast iron radiators coming later. However, I am impressed with the price of the radiators ( much more expensive on other sites) and I want to mention Yasmin in customer service/orders who put up with me changing my mind and then back again and gave advice ( or found someone else who could) for my many questions.”

Helpful Report

Posted 4 years ago

Thank you for your lovely review and especially mentioning Yasmin, she will be delighted to hear that. We are sure you will fall in love with your new cast iron radiators, they are truly stunning and an excellent choice indeed. Thank you again.

Posted 4 years ago

“Superb service and delivery.”

Helpful Report

Posted 4 years ago

Thank you Paul, we are very glad to hear that. :-)

Posted 4 years ago

“So easy to to deal with. Swift delivery and good after sales. Have used them for a number of years. Highly recommended.”

Helpful Report

Posted 4 years ago

Thank you from all of us, we are a really small team so genuinely appreciate our customers and thoroughly enjoy welcoming people back again, thank you.

Posted 4 years ago

Trade Radiators is rated 4.7 based on 4,945 reviews