Trade Radiators Reviews

Name: Trade Radiators
Address: 82 Mitchell Street, Glasgow, Glasgow
Rating: 4.68

4.7 Rating 4,967 Reviews

93 %

of reviewers recommend Trade Radiators

4.7

Based on 4,967 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Trade Radiators:

ABOUT

Trade Radiators is the UK's premier online radiator and heated towel rail retailer, with a huge range of products suitable for any space in need of heat. Priding ourselves on providing high quality products, combined with a dedicated and knowledgeable support team, you can be sure to find a rad or rail to suit your needs. Whether you're looking for something for a small en-suite or are fitting out an entire new property development, Trade Radiators can assist with advice, competitive pricing, fast delivery and top quality products, as well as 100% security.

DELIVERY

Trade Radiators are delighted to be able to offer free delivery of our products to all mainland UK addresses. Whether your order includes single or multiple items, we'll delivery it fast and free without extra charges, using our friendly and reliable courier service. We take customer service incredibly seriously and fully understand the importance of an efficient and reliable delivery service for our customers.

T&Cs

We pride ourselves in the high quality of all of our radiators and heated towel rails as well as the detailed information provided on our website. However, we realise there are times when our customers will need to change or return their orders. For this reason, we offer a generous 30 day money back guarantee to all of our customers.

Visit Website

Phone:

01412250430

Email:

info@traderadiators.com

Location:

82 Mitchell Street,
Glasgow
Glasgow
G1 3NA

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Trade Radiators 5 star review on 9th February 2025

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Trade Radiators 5 star review on 1st February 2025

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Trade Radiators 5 star review on 24th January 2025

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Trade Radiators 5 star review on 10th January 2025

Trade Radiators 5 star review on 8th January 2025

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182

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The radiators ordered were delivered to the wrong street causing a wasted afternoon tracking them down. 1 Radiator was damaged before packing and I am still waiting for a reply from customer service regarding a replacement.”

Helpful Report

Posted 7 years ago

Apologies there was some confusion with the delivery driver. I believe we ordered a replacement panel for you as soon as you reported the issue and this was duly sent out and signed for. Thank you. Julie (Manager)

Posted 7 years ago

“Ordered a towel warmer radiator from this company because price was very competitive and got an extra 10% price reduction. Delivery was exceptionally fast and it arrived next day. Had a query about parts supplied and customer service team were really helpful. Highly recommended”

Helpful Report

Posted 7 years ago

Thank you for your honest and positive review Phillip. We do work really hard as a team to provide the best service and products that we possibly can so it's lovely when get such nice feedback, thank you. Julie (Manager)

Posted 7 years ago

“Radiators arrived promptly and were exactly what we wanted”

Helpful Report

Posted 7 years ago

Great to hear, thank you for your review and for shopping with Trade Radiators. Julie (Manager)

Posted 7 years ago

“Shoddy and poor. Unprofessional. Avoid. Purchased radiators in 2014. Now they are beginning to leak due to sub-standard manufacturing. Emailed them and they clearly don't bother to read the emails and just reply with an irrelevant template email. Mostly they don't even bother to reply at all. Phoned them. Several times they promised to phone back. Never did. It's the sort of company people really should go out of their way to avoid.”

Helpful Report

Posted 7 years ago

Dear Mr Thorp, we are keen to resolve this for you as quickly as possibly which we have continually reiterated to you. As you know, if a product develops any sort of issue then under the guarantee we require photos of the problem area, this is standard procedure and allows us to assess the problem quickly and efficiently for you. We advised you of this when you contacted us to report the issue and you have still not provided any images. We want this resolved as quickly and effectively as possible therefore if you could please reply to any of the emails we have sent you requesting images it would be very much appreciated. Thank you.

Posted 7 years ago

“Still waiting on Radiators we ordered on 1st of November. It was understood that the Custom Paint ones we ordered would take extra time but we are waiting on ones that would have most likely came “off the shelf” and three of the six valves we ordered are not here either... the company have been pretty poor at their customer service. I don’t think I would recommend this company to anyone where time is a factor in their project. We are currently updating the heating system of our house and have had the floors up for a prolonged period of time due to not having radiators to set the pipes to. I’m very disappointed in the service we have received; especially after our order total amounted to over £1500. On a better note, The radiators that have arrived are perfect. I am delighted with them!”

Helpful Report

Posted 7 years ago

Dear Megan, I think there has been some miscommunication between yourself and the person who ordered and received the goods as everything was sent out on time and duly delivered and signed for. I would recommend you speaking to whoever you have on site as they do have everything there, the order is complete. If there is anything we can assist with please don't hesitate to call our Customer Service team on 0141 225 0430 as we are here to help. Thank you. Julie (Manager)

Posted 7 years ago

“Delivery on time and product an excellent standard,”

Helpful Report

Posted 7 years ago

Thanks Owen, I am delighted to hear you're so pleased with your purchase. Julie (Manager)

Posted 7 years ago

“Radiator came the next day. There was a slight problem but customer services sorted it out right away and I was extremely happy with the service. Couldn't recommend highly enough. Will definately purchase from them again.”

Helpful Report

Posted 7 years ago

Thank you so much Sarah, we really appreciate your honest and positive feedback. We will look forward to welcoming you back in the future, thanks again. Julie (Manager)

Posted 7 years ago

“quick delivery”

Helpful Report

Posted 7 years ago

Thank you, I'm glad you've found our speedy next day delivery service useful. Julie (Manager)

Posted 7 years ago

“Excellent service”

Helpful Report

Posted 7 years ago

Thanks for the 5 star review and for highlighting our Customer Service, we really appreciate it. Julie (Manager)

Posted 7 years ago

“Trade Radiators had the exact rad valves that I needed. Not everywhere stocks corner valves. They were delivered very quickly. Not yet fitted but I'm sure they will be fine. Would definitely use them again.”

Helpful Report

Posted 7 years ago

Thank you Philip, you're right corner valves are not easy to find but we have a great selection. Thanks for shopping with us, we look forward to welcoming you again soon. Julie (Manager)

Posted 7 years ago

“Very speedy delivery sevice”

Helpful Report

Posted 7 years ago

Thanks for the 5 stars! I'm glad you enjoyed our unrivalled, next day delivery service. Julie (Manager)

Posted 7 years ago

“Purchased a Stratford traditional radiator and the heated rail element broke just over 2 years which meant it was out side the guarantee so I spoke to the sales team explained the situation they said there was nothing they could do and only gave me the 5 % discount that was running at the time which meant I had to pay over £ 50 for a replacement one. The heated part of the towel rail has not been in use much and was fitted about a month after delivery as it was part of the bathroom refurbishment I am disappointed it was not replaced for free or at a greatly reduced price, I just hope when this one is fitted it lasts longer.”

Helpful Report

Posted 7 years ago

Hi Julie, I'm sorry that you've had to replace the element outside of the guarantee period, that is frustrating indeed. I agree, we could've done better than the 5% discount so I have refunded an extra £25 back onto your card for you. I hope this helps. Thanks and sorry again. Julie (Manager)

Posted 7 years ago

“excellent fast service, we had a problem which they sorted out immediately without any hassle or question. Customer Service is spot on would give them 100%. Would definitely recommend Trade Radiators as a company to use. Top marks!”

Helpful Report

Posted 7 years ago

Thank you Neil for your honest and positive review of shopping with us. I'm very glad we provided you with such good customer service as we work hard on this, so thank you. Julie (Manager)

Posted 7 years ago

“The item delivered was very good, I had a small technical issue which was resolved exceptionally easily and quickly to my complete satisfaction so will definitely use them again.”

Helpful Report

Posted 7 years ago

Thank you so much, we pride ourselves in our Customer Service as it is so important to us, therefore your positive feedback is greatly appreciated. Thank you. Julie (Manager)

Posted 7 years ago

“Excellent from ordering to delivery. Kept well informed on the delivery date and time. Radiator was well packaged Can't fault it.”

Helpful Report

Posted 7 years ago

Thank you for your great feedback Theresa, it is much appreciated. Julie (Manager)

Posted 7 years ago

“As a first time experience my second time will be to go elsewhere! Ordered two radiators with assurances they would be delivered with 48 hours. Three days later I am calling to find out there they are, to be told that none are in stock and I'd have to wait 12 weeks for the next delivery. More apologies followed - "yes the website should indicated they were out of stock", and yes "someone should have called" but did not. Later that day I was informed that the rads had mysteriously arrived in stock and that they would be with me the following day along with a notification of delivery times. Predictably nothing was heard. More calls the following day were greeted with promises to check on the delivery status and call me back. Still nothing was heard. I was about to cancel my order when the rads arrived - trust me this would have been as big a surprise to Trade Radiators as it was to me. What an absolutely shambolic outfit. Nobody knew what was going on from start to end. Get your act together for future business. You've lost mine!”

Helpful Report

Posted 7 years ago

I apologise for what appears to have been a catalogue of errors due to a stock loading issue on the warehouse system for this particular product. This was an isolated incident and only effected that particular item. The issue has now been rectified however that does not of course help the problems that you had as a result for which we are truly sorry. It was a once off and not our usual slick service, please accept my sincere apologies. Julie (Manager)

Posted 7 years ago

“Delivery came in excellent time”

Helpful Report

Posted 7 years ago

Thanks for the 5 star review, we look forward to welcoming you back again soon. Julie (Manager)

Posted 7 years ago

“Item shown as in stock, payment made. Had to chase by phone 7 days later after e mail that was sent was ignored. Item not in stock. Sharp practice as will take over 30 days to get in stock, if it comes in then, no guarantee. Poor.”

Helpful Report

Posted 7 years ago

Thanks for your comments. We did call you on the same day you placed the order and left a message letting you know that the item was out of stock. It was then dispatched for you as promised. We did communicate the whole process to you and in a timely manner but sorry you don't feel this is the case. Thanks. Julie (Manager)

Posted 7 years ago

“fast efficient service”

Helpful Report

Posted 7 years ago

Great to hear and 5 stars too, thank you. Julie (Manager)

Posted 7 years ago

“Thank you, we've just received our radiator as promised. excellent service and communication from ordering to delivery.”

Helpful Report

Posted 7 years ago

Thank you Jude, great to hear you're so happy with the product and service. Julie (Manager)

Posted 7 years ago

Trade Radiators is rated 4.7 based on 4,967 reviews