Trade Radiators Reviews

Name: Trade Radiators
Address: 82 Mitchell Street, Glasgow, Glasgow
Rating: 4.68

4.7 Rating 5,021 Reviews

93 %

of reviewers recommend Trade Radiators

4.7

Based on 5,021 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Trade Radiators:

ABOUT

Trade Radiators is the UK's premier online radiator and heated towel rail retailer, with a huge range of products suitable for any space in need of heat. Priding ourselves on providing high quality products, combined with a dedicated and knowledgeable support team, you can be sure to find a rad or rail to suit your needs. Whether you're looking for something for a small en-suite or are fitting out an entire new property development, Trade Radiators can assist with advice, competitive pricing, fast delivery and top quality products, as well as 100% security.

DELIVERY

Trade Radiators are delighted to be able to offer free delivery of our products to all mainland UK addresses. Whether your order includes single or multiple items, we'll delivery it fast and free without extra charges, using our friendly and reliable courier service. We take customer service incredibly seriously and fully understand the importance of an efficient and reliable delivery service for our customers.

T&Cs

We pride ourselves in the high quality of all of our radiators and heated towel rails as well as the detailed information provided on our website. However, we realise there are times when our customers will need to change or return their orders. For this reason, we offer a generous 30 day money back guarantee to all of our customers.

Visit Website

Phone:

01412250430

Email:

info@traderadiators.com

Location:

82 Mitchell Street,
Glasgow
Glasgow
G1 3NA

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Trade Radiators 5 star review on 12th March 2025

184

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service”

Helpful Report

Posted 4 months ago

Thank you very much for the positive review and excellent feedback - Kim

Posted 4 months ago

“Website was easy to use which made a difference, when it came to ordering the radiator it was quick and simple to do. The extra advice given to me by the customer service associate was a nugget of gold. Happy with the product and the speedy delivery, would order again in the further.”

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Posted 4 months ago

Thank you very much for the positive review and excellent feedback!

Posted 4 months ago

“Valves arrived very quick ….installed and look good but one was faulty …plumber used his own part to correct”

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Posted 4 months ago

Thank you for the review. We have checked your order and you didn't contact us to let us know about the fault. Any issues (including damages) should be reported to our Customer Service team ASAP to allow us the opportunity to rectify this for you. We could have sent you a replacement had we been given the opportunity to do so. Apologies for any inconvenience caused.

Posted 4 months ago

“It hasn't been installed yet but they were a pleasure to deal with and it arrived very quickly.”

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Posted 5 months ago

Thank you very much for the positive review and excellent feedback!

Posted 5 months ago

“The radiator is of good quality, Trade Radiators was the only outlet that I could find this particular size, which was to replace an old imperial sized rad. Cannot fault the company on its packaging, it would have been virtually impossible for it to be damaged in transit. But have two niggles; a very minor one was that there was paperwork for another customer inside the packaging with his address on. Secondly courier took an age to deliver, Order was placed on the 18/09/24 TR notified me it had been didpatched, but after 3 or 4 days the courier rang to say they would deliver in a weeks time 01/10/24.”

Helpful Report

Posted 5 months ago

Thanks for your review and for the feedback. Whilst I am pleased you are happy with your purchase we are terribly sorry that the experience was nowhere near as smooth as it should have been with regards to the deliver. The courier service has let us all down here which is not our usual standards at all. Apologies again that your experience was far from ideal. We do hope we get another chance to look after you in the future.

Posted 5 months ago

“Arrived damage, fault of courier, but easily rectified by customer service. Good communication.”

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Posted 5 months ago

That’s amazing to hear and very much appreciated. We are a small business/team here at Trade Radiators so this means a lot to us, thank you!

Posted 5 months ago

“Good service on delivery but sadly the original product was damaged on unpacking. Having sent an email with photos shaowing the damage nothing was heard. I telephoned the supplier who asked if I had been contacted but I advise that I had not. Four days later the provider (not the supplier of the service) called to state that they would be delivering the replacement radiator and collecting the damaged item the following day. Question, why did the supplier not contact me???”

Helpful Report

Posted 5 months ago

Hi Bill, thank you for your review. I am sorry your email was not replied too. I can see delivery and collection has taken place now, do let us know if you have any further issues - Kim

Posted 5 months ago

“online crypto investment is not hundred percent guarantee. i was so foolish to trust some brokers on Instagram they deceived me to invest with them to earn good profits but it was all lies. i am presently working with '' wikihelpdesks @ G m ail . co m '' to help me recover my funds pls lets stay away from this online stuffs.”

Helpful Report

Posted 6 months ago

Hi there, your review appears to have been done on the wrong company. We don't have any orders for you and the product you have listed we have never sold. Certainly if we can help you in any way our phone number is 0141 225 0430 (as shown on our website) we'd be happy to help you if we can. However the review you have written and the order/product was not from or with us so we would greatly appreciate it if you removed the review and you could then review the correct company. Thank you very much.

Posted 6 months ago

“Fast and efficient service and a great product. The instructions could be more in depth, specifically on how many supports are required/recommended for each radiator.”

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Posted 6 months ago

Thank you for the review and feedback! I will certainly pass that feedback over to our warehouse.

Posted 6 months ago

“Very efficient and prompt delivery”

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Posted 6 months ago

Thank you very much for the positive review and feedback!

Posted 6 months ago

“Get bitcoin invested funds back from the recovery firm. did you lost your funds via online investment? Reach out to '' wikihelpdesks at gmail. complease shear there will be someone out there whom might need help”

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Posted 6 months ago

“Excellent service and price”

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Posted 6 months ago

We are delighted that you're so pleased with your purchase, thank you for choosing Trade Radiators.

Posted 6 months ago

“I ordered a radiator. They delivered one. What more can I say?”

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Posted 7 months ago

Thanks for the review.

Posted 7 months ago

“Happy with price, quality and service.”

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Posted 7 months ago

Thank you very much for your positive review Gordon!

Posted 7 months ago

“Purchase and delivery was very good. Unfortunately welding on the radiators was quite poor as the mounting points were not welded at true 90 degrees to the radiator. Meaning that they stuck out at odd angles. They still hold the radiator to the wall but it’s not very pleasing to the eye. Bit dissatisfied with that”

Helpful Report

Posted 7 months ago

Thank you for your review. Issues of any kind should always be reported to our Customer Service team ASAP to allow us the opportunity to rectify the matter swiftly. Your items should be 100% perfect and we wouldn't want you to have a product any other way. Please do always let us know if there are any issues with any aspect of your order, we are here to help.

Posted 7 months ago

“Good range of radiators for towels in the bathroom. I wanted electric only and was given good advice by customer service. I ordered 2 items and when only 1 piece as arrived, customer service chased up the remainder. Rads not yet installed so I can't review the purchase itself.”

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Posted 8 months ago

Thank you for your positive review Sally, much appreciated.

Posted 8 months ago

“Not installed yet , but looks great - arrived promptly - fittings came first. Thanks”

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Posted 8 months ago

Thank you for your positive review Simon!

Posted 8 months ago

“Lovely, stylish radiators Packaging dented on delivery, luckily did not damage radiators”

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Posted 8 months ago

Thank you very much for the positive review and feedback!

Posted 8 months ago

“Product good and delivered on time”

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Posted 9 months ago

Thank you very much for the positive review and feedback!

Posted 9 months ago

“Radiators arrived on time, packaging was good,haven't fitted them yet as redecorating house. Hopefully they'll be fine”

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Posted 10 months ago

That is great to hear, thank you for the fantastic review.

Posted 10 months ago

Trade Radiators is rated 4.7 based on 5,021 reviews