Trade Radiators Reviews

Name: Trade Radiators
Address: 82 Mitchell Street, Glasgow, Glasgow
Rating: 4.68

4.7 Rating 5,021 Reviews

93 %

of reviewers recommend Trade Radiators

4.7

Based on 5,021 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Trade Radiators:

ABOUT

Trade Radiators is the UK's premier online radiator and heated towel rail retailer, with a huge range of products suitable for any space in need of heat. Priding ourselves on providing high quality products, combined with a dedicated and knowledgeable support team, you can be sure to find a rad or rail to suit your needs. Whether you're looking for something for a small en-suite or are fitting out an entire new property development, Trade Radiators can assist with advice, competitive pricing, fast delivery and top quality products, as well as 100% security.

DELIVERY

Trade Radiators are delighted to be able to offer free delivery of our products to all mainland UK addresses. Whether your order includes single or multiple items, we'll delivery it fast and free without extra charges, using our friendly and reliable courier service. We take customer service incredibly seriously and fully understand the importance of an efficient and reliable delivery service for our customers.

T&Cs

We pride ourselves in the high quality of all of our radiators and heated towel rails as well as the detailed information provided on our website. However, we realise there are times when our customers will need to change or return their orders. For this reason, we offer a generous 30 day money back guarantee to all of our customers.

Visit Website

Phone:

01412250430

Email:

info@traderadiators.com

Location:

82 Mitchell Street,
Glasgow
Glasgow
G1 3NA

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Trade Radiators 5 star review on 12th March 2025

184

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast delivery. Radiator labelled different to order which was confusing. Instructions were useless.”

Helpful Report

Posted 1 year ago

Thank you for your review. All goods should be fitted by a qualified plumber. If you have any issues at all, our customer service team is available to advise.

Posted 1 year ago

“I haven't received my radiator yet, but hopefully I will be happy with them. I wasn't happy with the customer service though. Upon receiving an automated email about the delivery, I sent an email back to their team asking a question. Their reply just cut and pasted a paragraph from the previous email and didn't address my question at all. In fact that very paragraph was the whole reason I emailed them. It was very lazy and disappointed me when I have spent thousands with the company.”

Helpful Report

Posted 1 year ago

Thank you for your review Jenny. I can see that the reply you received included all of the information required to answer your question. Apologies if this was unclear. If you require any further assistance, please do not hesitate to contact our helpful customer service team.

Posted 1 year ago

“Arrived on time although item was left outside front door as nobody was home. Once it was taken out of box it was as advertised but did have a scuff mark on one side see photo so very disappointing”

Helpful Report

Posted 1 year ago

Thank you for your review Hayley. Having looked at your order I can see this was not reported to us. Any damages should be reported to our Customer Service team to allow us the opportunity to replace the item for you. We would have preferred to replace the item and would have done so had we been given the opportunity. Apologies for your inconvenience.

Posted 1 year ago

“Couple of chips of the radiator.”

Helpful Report

Posted 1 year ago

Thanks for your review Henry. Any damage should be reported to our Customer Service team to allow us the opportunity to replace the item for you. Your items should be 100% perfect and will have left that way, this is most likely transit damage. We would have preferred to replace the item and would have done so had we been given the opportunity. Apologies for your inconvenience.

Posted 1 year ago

“After waiting 12 days had to contact to be told there was a problem with delivery and then was informed 3 days later that delivery was imminent and it was, feel I should have been informed when they knew they had a problem and not wait until I complained”

Helpful Report

Posted 1 year ago

Thank you for your review John. We are very sorry again for the delay on your order, it is certainly not our usual standard at all. Glad we got you all sorted, our apologies again.

Posted 1 year ago

“Radiator arrived but no valves as the courier had stolen them from the order. Your customer service was very good and the replacement valves arrived very quickly. However, I also had another radiator delivered with the replacement valves so I had to contact your customer service dept. to organise another courier to pick up the surplus radiator. Overall, the service was acceptable, I eventually got what I ordered and if I was being picky a thankyou email recognising my honesty in returning the surplus rad would of been appreciated.”

Helpful Report

Posted 1 year ago

Thank you for your review Geoff, we do appreciate your honesty in this and our apologies for any inconvenience that was caused.

Posted 1 year ago

“Poor customer service and after sales. Purchased several cast rads but this time I ordered a pewter rad and not the old pewter I was meant to. Pewter is actually silver and old pewter is very dark brown. The valves are marked up as pewter but are actually old pewter in colour. Makes no sense. Said they could send me spray paint for £87!”

Trade Radiators 3 star review on 7th March 2023

Helpful Report

Posted 2 years ago

Thank you for your review Stephen. I am sorry you ordered the wrong colour. Our customer service team did advise you could buy paint as this is a cheaper option for you than sending it back and having it repainted. The valves you ordered are a completely different brand to the radiators so are never going to match the finish. The colour you purchased is very clear as per the images on the website. If we can assist you any further please don't hesitate to contact our Customer Service team on 0141 225 0430, thank you.

Posted 1 year ago

“I ordered a horizontal radiator and that was the label on the box delivered to me. However, the contents were a vertical radiator. Luckily it was possible to fit the vertical one into the space but not the most helpful of mistakes!”

Helpful Report

Posted 2 years ago

Thank you for your review Mary. We have checked your order and can see that you ordered a vertical radiator and this is what was delivered to you. If you are unsure of any specifications, our customer service team are always available and happy to help.

Posted 2 years ago

“Prompt service and delivery but poor returns policy - they charge and exorbitant amount if you have to return an item compared to the customer arranging return. In my case £30 if they arrange a return - only £12 if the customer arranges a return.”

Helpful Report

Posted 2 years ago

Thank you for your review. The collection charge (fully insured service) comes directly from our logistics team in the warehouse which we then advise you with no extra charges included. We of course always give the option to arrange your own return, as discussed with you at the time.

Posted 2 years ago

“Good at the ordering stage, slight delay on time scale of radiators being ready for despatch. However I was told I would get a phone call from the delivery company, and nothing, came home one day to find £1,500 worth of radiators laying in the front garden bushes. Not good!!! Not only could they have been taken, or damaged, but had a phone call been received I could have arranged plumber and help to get them indoors. Instead they had to stay there all day. How hard is it to txt or ring someone to say on way. Most companies let you know a time slot, even with a small parcel, with an item like this , it should at least have to be signed for ? Not a happy customer.”

Helpful Report

Posted 2 years ago

Thank you for your review Paula. We are terribly sorry that the experience was nowhere near as smooth as it should have been. The courier service has let us all down here and this has been passed on to be investigated with them as this is not our usual standards at all. Apologies again that your experience was far from ideal. We do hope we get another chance to look after you in the future.

Posted 2 years ago

“Got promised radiator valves would turn up the next day. Didn't turn up for another 5 days. Had to buy another set”

Helpful Report

Posted 2 years ago

Thank you for your review Rob. I can see the goods were dispatched straight away but delivery was delayed due to the Royal Mail strikes. Our apologies for any inconvenience that was caused.

Posted 2 years ago

“Goods arrived safely but unfortunately were too late so had to return them. Did so about 2 weeks ago but still not received a credit yet. Appreciate places are closed over christmas and we've had postal strikes.”

Helpful Report

Posted 2 years ago

Thank you for your review. Apologies for the delay, unfortunately this was due to the Royal Mail strikes. I can see that the refund was processed as soon as the goods arrived back with us. Apologies again.

Posted 2 years ago

“Item was lost in transit, I asked them for support, they didn’t help. I contacted them, took them 2 weeks to come back to me…”

Helpful Report

Posted 2 years ago

Thank you for your review. Our sincere apologies that there were issues with the delivery. I can see our customer service team looked into this for you and delivery was made within a week of you reporting the missing goods. Apologies again that your experience was far from ideal.

Posted 2 years ago

“Happy with radiators now that they have arrived. However, the delivery was confusing and ended up meaning I had to be in for two whole days as the messages from different carriers was contradictory. As a first time buyer of radiators, it would have been helpful if it was clearly explained that they would come without valves.”

Helpful Report

Posted 2 years ago

Thank you for your review Graham. As you ordered two difference branded items, these have to be delivered separately. Apologies if there was any confusion caused.

Posted 2 years ago

“Trade Radiators are fine unfortunately possibly the transport caused a small dent I wasn't there to collect it and it was spotted by my installer who needed to finish the job, we are away for a month, but he sent us pictures of the minor but prominent damage.”

Helpful Report

Posted 2 years ago

Thank you for your review Fredrick. Any damages should be reported to our Customer Service team to allow us the opportunity to replace the item for you. Your items should be 100% perfect and will have left that way, this is most likely transit damage. We would have preferred to replace the item and would have done so had we been given the opportunity. Apologies for your inconvenience.

Posted 2 years ago

“Nice radiators, although one was leaking (didn't find out until it was installed) so had to wait nearly another two weeks for the replacement. I was also told I had to dispose of the faulty one, which was inconvenient!”

Helpful Report

Posted 2 years ago

Thank you for your review Brian. We are very sorry again that this happened and for any inconvenience that was caused with this.

Posted 2 years ago

“I am very happy with the radiator we ordered, it looks great. I was dissatisfied with the delivery setup. I had to wait in all day for the delivery with a window 8am-5pm.”

Helpful Report

Posted 2 years ago

Thank you for your review. I am sorry you were not happy with the delivery service, we do advise this is the case and the delivery was booked in specifically for a date that was suitable for you. Apologies for any inconvenience caused.

Posted 2 years ago

“No problem with delivery and was packaged very well. Build quality of the radiator was not what I would expect for a 'designer' radiator costing nearly £350 - plastic covers on top of panels do not fit properly leaving gaps; bottom of the panels (aluminium extrusions) do not have covers on and have metal burrs where they've been cut, potentially a sharp hazard especially when lifting.”

Helpful Report

Posted 2 years ago

Thank you for your review. Any issues should be reported to our Customer Service team to allow us the opportunity to look into this for you. We would want you to be completely happy with your purchase.

Posted 2 years ago

“radiator arrived 2 days later than it supposed to”

Helpful Report

Posted 2 years ago

We are terribly sorry that the experience was nowhere near as smooth as it should have been Justina. The courier service has let us all down here which is not our usual standards at all. Apologies again that your experience was far from ideal. We do hope we get another chance to look after you in the future

Posted 2 years ago

“Unfortunately on this last occasion my experience with TR has been very disappointing. The first issue was the totally unreasonable huge price hike on my last purchase in comparison to a similar radiator I purchased in August 2021. On top of this, on installation, I received a faulty thermostatic valve and a faulty bleed valve as shown in image. TA sent me replacements in good time but, I have now to pay the plumber again to come and fit these parts at my cost. I should, in the very least be compensated for the inconvenience. I now have four of your cast iron rad's and plan to purchase another soon as my renovations continue but, may have to look elsewhere for a reasonable price.”

Helpful Report

Posted 2 years ago

Thanks for your review Darren, we have checked your orders and there wasn't a price increase, you purchased a bigger radiator this time which was naturally higher in price than the smaller ones you had previously ordered. Apologies again for the faulty parts, which were replaced right away for you. Sorry again for the inconvenience.

Posted 1 year ago

Trade Radiators is rated 4.7 based on 5,021 reviews