Trade Radiators Reviews

Name: Trade Radiators
Address: 82 Mitchell Street, Glasgow, Glasgow
Rating: 4.68

4.7 Rating 5,021 Reviews

93 %

of reviewers recommend Trade Radiators

4.7

Based on 5,021 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Trade Radiators:

ABOUT

Trade Radiators is the UK's premier online radiator and heated towel rail retailer, with a huge range of products suitable for any space in need of heat. Priding ourselves on providing high quality products, combined with a dedicated and knowledgeable support team, you can be sure to find a rad or rail to suit your needs. Whether you're looking for something for a small en-suite or are fitting out an entire new property development, Trade Radiators can assist with advice, competitive pricing, fast delivery and top quality products, as well as 100% security.

DELIVERY

Trade Radiators are delighted to be able to offer free delivery of our products to all mainland UK addresses. Whether your order includes single or multiple items, we'll delivery it fast and free without extra charges, using our friendly and reliable courier service. We take customer service incredibly seriously and fully understand the importance of an efficient and reliable delivery service for our customers.

T&Cs

We pride ourselves in the high quality of all of our radiators and heated towel rails as well as the detailed information provided on our website. However, we realise there are times when our customers will need to change or return their orders. For this reason, we offer a generous 30 day money back guarantee to all of our customers.

Visit Website

Phone:

01412250430

Email:

info@traderadiators.com

Location:

82 Mitchell Street,
Glasgow
Glasgow
G1 3NA

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Trade Radiators 5 star review on 12th March 2025

184

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No hanging brackets. not very professional”

Helpful Report

Posted 2 years ago

Hi John As discussed with our customer service team today, I believe you are confusing us with another company as you have not purchased any radiators from ourselves.

Posted 2 years ago

“Please be aware that some radiators are bespoke, they look like they are from the catalogue and therefore subject to the 30 days return policy. I ordered a brass finish and was not happy with the colour but was told that it was non-refundable. I could understand if I had asked for a bespoke colour, but a brass finish is just a simple lacquer. Spent £500 on a Radiator that I thought was going to be the focal point of the room, but now it’s just going to have to be a dull thing in the corner - not happy !”

Helpful Report

Posted 2 years ago

Thank you for your order Andy. We do offer a number of bespoke, made to order goods which are all clearly noted on the website before purchase, this includes the brass lacquered finish radiator that you ordered. We have looked into this for you and can see that the item you received is as per the images on the website. We did offer you the option to have this re-sprayed in a solid paint colour which you declined. If there is anything further we can assist with, please do get in touch with the customer service team.

Posted 2 years ago

“This radiator is not what I expected, no where on the website did it say this range is TEXTURED. Unfortunately I didn't see this on the box before it was fitted. The size is also wrong, its 550 not 600 high as stated.”

Helpful Report

Posted 2 years ago

Apologies for the inconvenience. We have checked your order and you didn't contact us to let us know there was a problem. If you have any further issues please don't hesitate to contact us. Thank you.

Posted 2 years ago

“Reina Neval Horizontal Aluminium Designer Radiator, White, 600mm x 1171mm - Double Panel I order this radiator, firstly it is not 600mm it is 550mm, so now I need to decorate. The finish on this is textured, no where on the website does it say this. Unfortunately I was unaware of this until it was on the wall. I have reported this to trade radiators.”

Helpful Report

Posted 2 years ago

Thank you for your review Michelle. Apologies for the inconvenience. We have checked your order and you didn't contact us to let us know there was a problem. If you have any issues please don't hesitate to contact us. Thank you.

Posted 2 years ago

“Curved radiator delivered OK. Fitting kit not usable for a curved radiator. Have contacted Trade Radiators and asked for the proper fitting kit, but still nothing received.”

Helpful Report

Posted 3 years ago

Sorry you found the brackets tricky, this is unusual and the same brackets that we provide with all of our towel rails trouble free. The correct fixings come with the rail (there is only one kind) and we've genuinely never had any issues. Radiators should always be fitted by a plumber who can install a towel rail like this quickly and easily for you.

Posted 2 years ago

“Used these guys so many times before and just wanted to order a smart element for a towel rail. Tried 3 times on 3 different days and their website would not allow? I called to explain and placed the order over the phone. Item arrived without an invoice. Waited a week and still no invoice? (Or order confirmation or number, or anything?) So Tried to log on to my account and the website (something to do with Captcha I think) wouldn't allow this, just frozen. So another phone call to ask for my invoice. Tried to explain website is failing in so many ways? They were not interested? Was told invoice would be sent on email, still waiting? Good company gone bad, order from elsewhere, it's easier and less time consuming.”

Helpful Report

Posted 3 years ago

Hi Stuart, sorry this purchase wasn't as smooth as usual, we had a new system upgrade being implemented which caused a few temporary issues. There is no invoice, it's an email receipt, same as all your previous orders, which was sent instantly at the time of ordering, you replied to the email so definitely received it. This receipt is also a VAT receipt. I can see you have emailed asking for an invoice so may not have realised it's all on the original receipt for you. Everything is present and correct as it should be. We hope to welcome you back again in the future.

Posted 3 years ago

“My original order was incorrect due to my misreading of the description of an electric radiator. My corrected order was delivered promptly but the preservative additive for filling the radiator was omitted and was delivered later after I complained. The insructions for fitting the radiator were cursory and unhelpful, but a video was available online, which I later tracked down. It would have been helpful if the instructions made some reference to this video. When I came to do the job I found the blanking plug had been omitted from the order despite my specifically requesting it and being assured it was included. I bought a blanking plug from Screwfix. The original radiator I ordered incorrectly is still awaiting collection for return. I had been told to await instructions concerning its collection but that was a month ago.”

Helpful Report

Posted 3 years ago

Our sincere apologies for the mishaps here Michael, we have spoken with the booking team and advised them that the collection had not happened. They will be in contact with you to rebook this. Any further problems please contact our Customer Service team on 0141 225 0430 or info@traderadiators.com Thank you.

Posted 3 years ago

“Disappointing as one valve drips despite being fully turned off. Checked by opening the valve and then turning off several times but still drips.”

Helpful Report

Posted 3 years ago

Any issues should be reported to our Customer Service team who can have this resolved for you, please call 0141 225 0430, thank you.

Posted 3 years ago

“We purchased a Trade Direct 4 column radiator from Trade Radiators. It arrived promptly but we're really busy so didn't have chance to check it immediately. It's now 2 weeks later and we've opened it for the plumber to fit it, only to find it has been damaged in transit. However, Trade Radiators state that if you don't check your purchase within the 3 days of receipt, they accept no responsibility. We've gone ahead and had the radiator fitted because we can't afford to buy another one. Hopefully it will last.”

Helpful Report

Posted 3 years ago

We are really sorry that this has arrived damaged Ian. All damages should still be reported to our Customer Service team who have now been in touch to help you with this. Thank you and sorry again.

Posted 3 years ago

“Still only received half of my order, sent an email a week ago but heard nothing back. Apparently it was sent out separate to the first two and I should have received the third radiator later the same day as the others. That was a week and a half ago and still no sign of it”

Helpful Report

Posted 3 years ago

Corinne we're really sorry there was a mess with the couriers losing a parcel etc, it's not good enough. Glad we managed to get you all sorted with a new batch afterwards.

Posted 3 years ago

“Appalling delivery service. You can’t track it. You can’t get a time slot. Got two emails from Trade Rads with the wrong day. Their “Customer Service” are a joke. Will never use again.”

Helpful Report

Posted 3 years ago

Our apologies that there were issues with Tuffnells couriers, we provided you with the information they gave but unfortunately they had delays their side resulting in the delivery being split and late, we are really sorry for the inconvenience.

Posted 3 years ago

“Wouldn’t give me a refund or credit note as missed returns date.”

Helpful Report

Posted 3 years ago

Hi Kerry, we are as flexible as we possibly can be and do offer a 28 day returns period but you were asking to return an item 4 months later which we unfortunately cannot accept, sorry.

Posted 3 years ago

“Ordered a radiator which in the pictures looked more gold than bronze . When it arrived it was a extremely dark bronze nothing near gold. I then had to pay £42 to return . Picture on website misleading. Wouldn’t use again.”

Helpful Report

Posted 3 years ago

Sorry you weren't happy with the colour, unfortunately return courier charges are unavoidable for large items. We sell a lot of that colour and have genuinely never had anyone else unhappy with it so we're sorry that it wasn't suitable for you personally.

Posted 3 years ago

“I wasn’t particularly impressed with the delivery, he turned up at 8.05am and new nothing about waiting for 20 mins while I inspected the radiator, I had to ask him for help to lift it off the pallet ( which he refused to take with him). I cannot move the radiator on my own to inspect it properly.”

Helpful Report

Posted 3 years ago

I can see that it was a Cast Iron radiator you ordered. We do send an email over when arranging delivery which does advise that the radiators are very heavy and you would require assistance with taking it in to the property as our drivers are uninsured to do this. It is normal process for our drivers to leave the pallet but he certainly should have waited the 20 minutes and I am sorry that this did not happen.

Posted 3 years ago

“Unable to write a review as still awaiting a replacement part.”

Helpful Report

Posted 3 years ago

Glad you're all sorted now and apologies for any inconvenience.

Posted 3 years ago

“I am still waiting for delivery almost 3 weeks after purchase when the quoted delivery time was 1-2 delivery days. Even worse I can't get an answer on when the radiators will be delivered.”

Helpful Report

Posted 3 years ago

Apologies that this happened, the couriers were really struggling with driver/staff shortages due to COVID and Brexit so at times logistics fell short of our usual standards for which we are truly sorry. Glad we managed to get you all sorted in the end. Sorry again for the inconvenience.

Posted 3 years ago

“Trade radiators have always been spot on and normally would give 5 stars. Unfortunately their carriers tuffnells stank. When I found out delivery was due the same day,I rang for 20 minutes or so but no answer. I emailed them to let them know I wouldn't be in, I provided a contact number which they didn't contact me on to amend delivery. When I checked later the delivery driver had put items delivered. Not so. Sent another email and next morning managed to speak to a man who said marked as delivered but no proof of delivery. He then said nothing to do with them and I had to contact sender. Approx 2k value of radiators, trade radiators then delt with it. Told would need 48hours before it was resolved then I late afternoon as I'm about to go on the motorway get a call to say driver was outside job but no answer. Had to turn around an deal with delivery. The dgaf attitude of first man on phone at tuffnells just added to the stress levels of an otherwise delayed job. Trade radiators need to bin them as couriers. I've always had excellent service using them over some 15 years and never had an issue like this before.”

Helpful Report

Posted 3 years ago

Our sincere apologies that this happened, the couriers were really struggling with driver/staff shortages due to COVID and Brexit so at times logistics fell short of our usual standards for which we are truly sorry. Glad we managed to get you all sorted in the end. Sorry again for the inconvenience.

Posted 3 years ago

“The Service was Good,Very and very helpful .On delivery everything seemed OK , On the day of the fitting we found out we where a Bleed nipple short in one of the boxes ,Hay Ho these things happen but when they do its so annoying.”

Helpful Report

Posted 3 years ago

Glad you're happy with our service John. If you contact our Customer Service team a replacement part would be sent out right away to rectify this quickly for you. Any issues please do always contact us and give us the opportunity to help.

Posted 3 years ago

“It was a little longer than expected to receive my goods and when I did there was damage to the top and side panels.”

Helpful Report

Posted 3 years ago

We do clearly show the delivery timescales on each product within which we did manage to deliver to you, sorry if you missed this info before ordering. We always replace damaged parts so please always let our Customer Service team know so that we can rectify this for you. Thank you.

Posted 3 years ago

“Hi, unfortunately the towel rail had two large dents on the upright tube which was only seen when being unwrapped prior to installation. As the plumber was here we carried on... It's not the end of the world, the dents can be hidden by hanging a towel over... The main reason for my reply is for you to look at your quality inspection for future sales.... I can send photo's if you wish... Richard.”

Helpful Report

Posted 3 years ago

Thanks for your review. Any issues (including damages) should be reported to our Customer Service team to allow us the opportunity to replace the item for you. Your items should be perfect and will have left that way, this is most likely transit damage. We would have preferred to replace the item and would have done so for you had we been given the opportunity. Apologies for your inconvenience.

Posted 3 years ago

Trade Radiators is rated 4.7 based on 5,021 reviews