Trade Radiators Reviews

Name: Trade Radiators
Address: 82 Mitchell Street, Glasgow, Glasgow
Rating: 4.68

4.7 Rating 4,942 Reviews

93 %

of reviewers recommend Trade Radiators

4.7

Based on 4,942 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Trade Radiators:

ABOUT

Trade Radiators is the UK's premier online radiator and heated towel rail retailer, with a huge range of products suitable for any space in need of heat. Priding ourselves on providing high quality products, combined with a dedicated and knowledgeable support team, you can be sure to find a rad or rail to suit your needs. Whether you're looking for something for a small en-suite or are fitting out an entire new property development, Trade Radiators can assist with advice, competitive pricing, fast delivery and top quality products, as well as 100% security.

DELIVERY

Trade Radiators are delighted to be able to offer free delivery of our products to all mainland UK addresses. Whether your order includes single or multiple items, we'll delivery it fast and free without extra charges, using our friendly and reliable courier service. We take customer service incredibly seriously and fully understand the importance of an efficient and reliable delivery service for our customers.

T&Cs

We pride ourselves in the high quality of all of our radiators and heated towel rails as well as the detailed information provided on our website. However, we realise there are times when our customers will need to change or return their orders. For this reason, we offer a generous 30 day money back guarantee to all of our customers.

Visit Website

Phone:

01412250430

Email:

info@traderadiators.com

Location:

82 Mitchell Street,
Glasgow
Glasgow
G1 3NA

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Trade Radiators 5 star review on 1st February 2025

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Trade Radiators 5 star review on 24th January 2025

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Trade Radiators 5 star review on 10th January 2025

Trade Radiators 5 star review on 8th January 2025

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Trade Radiators 3 star review on 18th December 2024

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181

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service, quick delivery and an issue I had with the fittings was resolved within 24hrs”

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Posted 3 years ago

Brilliant to hear, thank you for the 5 star review. We are a small business/team here at Trade Radiators so this means a lot to us, thank you!

Posted 2 years ago

“Great service, product range and price.”

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Posted 3 years ago

Brilliant to hear, thank you for the 5 star review. We are a small business/team here at Trade Radiators so this means a lot to us, thank you!

Posted 2 years ago

“Excellent from ordering to delivery. No issues at all.”

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Posted 3 years ago

Brilliant to hear, thank you for the 5 star review. We are a small business/team here at Trade Radiators so this means a lot to us, thank you!

Posted 2 years ago

“OK, but promised next day delivery did not materialise and now trying to get a quick replacement for malfunctioning part”

Helpful Report

Posted 3 years ago

We did advise 1-2 working days, sorry if you missed this when ordering or on the dispatch email we sent. We sent a replacement element out for you. Apologies for the inconvenience.

Posted 2 years ago

“Great service, brilliant delivery driver. Really recommend”

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Posted 3 years ago

That's a brilliant recommendation Aida and very much appreciated! We are a small business/team here at Trade Radiators so this means a lot to us, thank you!

Posted 2 years ago

“Excellent product, lots of choices and quick service.”

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Posted 3 years ago

Brilliant to hear, thank you for the 5 star review. We are a small business/team here at Trade Radiators so this means a lot to us, thank you!

Posted 2 years ago

“To be honest I have no idea what the radiator I have ordered is like as after being told on three separate days that it will be delivered on that day, it has yet to appear. No reasons given.”

Helpful Report

Posted 3 years ago

Our sincere apologies that delivery took so long, this was due to a courier delay for which a complaint has been raised with the courier concerned. Glad we got you all sorted eventually. Sorry again. If you would like to order again in the future we will ensure you receive a generous discount by way of an apology.

Posted 2 years ago

“I am still waiting for the second part of the parcel i have not yet recieved, but now i have my new towel rail i find it what i need to have in my bathroom”

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Posted 3 years ago

Apologies that this happened, the couriers were really struggling with driver/staff shortages due to COVID and Brexit so at times logistics fell short of our usual standards for which we are truly sorry. Glad we managed to get you all sorted in the end. Sorry again for the inconvenience.

Posted 2 years ago

“The radiator and the valve I bought from you looks great. That's what i was looking for my new kitchen. Delivery was on a time.”

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Posted 3 years ago

Brilliant to hear, thank you for the 5 star review. We are a small business/team here at Trade Radiators so this means a lot to us, thank you!

Posted 2 years ago

“Received radiator on time looked really good was excellent quality and easy to fit”

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Posted 3 years ago

Thank you very much Frederick for the positive review and excellent feedback!

Posted 2 years ago

“Ordered an antgracite towel rail and came when said it would, fair price and good service.”

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Posted 3 years ago

Brilliant to hear, thank you for the 5 star review.

Posted 2 years ago

“good quality, great prices and super fast delivery. easy to use web site, lots of choice, whats not to like,”

Helpful Report

Posted 3 years ago

Thanks for the great feedback and 5 start review! We are a small business/team here at Trade Radiators so this means a lot to us, thank you!

Posted 2 years ago

“I ordered a super duper electric towel radiator one afternoon and it was delivered lunchtime the next day!!! Never have I had such good service. Thanks a lot.”

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Posted 3 years ago

Brilliant to hear, thank you for the 5 star review. We are a small business/team here at Trade Radiators so this means a lot to us, thank you!

Posted 2 years ago

“Great!! Fair price, great customer service (especially Kim) who helped me out when I really needed the kot to finish a job in time.”

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Posted 3 years ago

Brilliant to hear Nick, thank you for the 5 star review. We are a small business/team here at Trade Radiators so this means a lot to us, thank you!

Posted 2 years ago

“Very speedy delivery. I ordered two radiators at 17:30 on Wednesday and both arrived on my London doorstep at 10:30 on Friday! No chance to install them as yet. Only one caveat, I was never asked for a signature on delivery but there is a proxy signature on the electronic counterfoil receipt, possibly appended by the delivery driver!”

Helpful Report

Posted 3 years ago

Thanks for the great feedback and 5 start review! We are a small business/team here at Trade Radiators so this means a lot to us, thank you!

Posted 2 years ago

“Great service and arrived within a few days. Would recommend”

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Posted 3 years ago

An excellent recommendation and very much appreciated! We are a small business/team here at Trade Radiators so this means a lot to us, thank you!

Posted 2 years ago

“good product delivered when promised”

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Posted 3 years ago

Thanks for the great feedback and 5 start review!

Posted 2 years ago

“Excellent service,received in the couple of days promised and the radiators look amazing”

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Posted 3 years ago

Brilliant to hear, thank you for the 5 star review. We are a small business/team here at Trade Radiators so this means a lot to us, thank you!

Posted 2 years ago

“I gave 4 stars instead of 5. Lost a star due to not being notified of day / time of delivery. I got a phone call from delivery man saying he was at my front door, and I was at work 50 miles away !! As luck would have it my daughter was nearby with spare key.”

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Posted 3 years ago

Thanks for your review. We did send you a dispatch email with full delivery info and tracking on the day we sent the order out from our warehouse, maybe you missed the email.

Posted 2 years ago

“Great service and product.”

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Posted 3 years ago

Brilliant to hear, thank you for the 5 star review.

Posted 2 years ago

Trade Radiators is rated 4.7 based on 4,942 reviews