Trade Radiators Reviews

Name: Trade Radiators
Address: 82 Mitchell Street, Glasgow, Glasgow
Rating: 4.68

4.7 Rating 4,967 Reviews

93 %

of reviewers recommend Trade Radiators

4.7

Based on 4,967 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Trade Radiators:

ABOUT

Trade Radiators is the UK's premier online radiator and heated towel rail retailer, with a huge range of products suitable for any space in need of heat. Priding ourselves on providing high quality products, combined with a dedicated and knowledgeable support team, you can be sure to find a rad or rail to suit your needs. Whether you're looking for something for a small en-suite or are fitting out an entire new property development, Trade Radiators can assist with advice, competitive pricing, fast delivery and top quality products, as well as 100% security.

DELIVERY

Trade Radiators are delighted to be able to offer free delivery of our products to all mainland UK addresses. Whether your order includes single or multiple items, we'll delivery it fast and free without extra charges, using our friendly and reliable courier service. We take customer service incredibly seriously and fully understand the importance of an efficient and reliable delivery service for our customers.

T&Cs

We pride ourselves in the high quality of all of our radiators and heated towel rails as well as the detailed information provided on our website. However, we realise there are times when our customers will need to change or return their orders. For this reason, we offer a generous 30 day money back guarantee to all of our customers.

Visit Website

Phone:

01412250430

Email:

info@traderadiators.com

Location:

82 Mitchell Street,
Glasgow
Glasgow
G1 3NA

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Trade Radiators 5 star review on 9th February 2025

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Trade Radiators 5 star review on 1st February 2025

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Trade Radiators 5 star review on 24th January 2025

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Trade Radiators 5 star review on 10th January 2025

Trade Radiators 5 star review on 8th January 2025

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182

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered Sunday and paid for at time of order and noted as 'in stock' but not dispatched until Friday.”

Helpful Report

Posted 6 years ago

“Great service as always !!”

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Posted 6 years ago

Thank you Shaun and a big thank you for your continued custom, we genuinely appreciate it and look forward to welcoming you back next time. Julie (Manager)

Posted 6 years ago

“Excellent service, well made product, well packed. Timely and reasonable delivery.”

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Posted 6 years ago

Thank you for your positive feedback Mike and thank you for shopping with us. Julie (Manager)

Posted 6 years ago

“This is probably my 5 th radiator from this company and really can’t fault the product or service - it’s perfect for my needs and can recommend”

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Posted 6 years ago

That is fantastic to hear Brian, thank you so much for your continued custom, wonderful that you're so happy with our products and service. We are looking forward to welcoming you back next time. Thanks again. Julie (Manager)

Posted 6 years ago

“Be afraid...... Be very afraid, if you try to deal with Julie in "customer services" shocking! Good fast delivery, incorrect dimensions in website, cheap & cheerful. You get what you pay for. Definitely the poorest after sales service of any company I've ever known. Oh. And poor reviews get removed. You have been warned.”

Helpful Report

Posted 6 years ago

We do not remove reviews from genuine customers. The only time we have ever had to remove a review is when the review has been fake and written by some who's never actually been a customer. Removing reviews is extremely rare and not something that easily be done and I can confirm we have only ever actually had to remove reviews from you, repeatedly, over years, using various different email addresses. I genuinely hope you find the professional help you need but it won't be here on a reviews website.

Posted 6 years ago

“Very rapid delivery.”

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Posted 6 years ago

Great that you're so impressed with our next day delivery service, thanks for choosing Trade Radiators. Julie (Manager)

Posted 6 years ago

“You were both prompt and efficient efficient. Very good. However, this is the second review you have requested : it would be well if you sorted it out!”

Helpful Report

Posted 6 years ago

Thanks for your positive feedback. You may have received a review invitation for the product and then one for the company, apologies for the inconvenience. Julie (Manager)

Posted 6 years ago

“Very quick delivery. Exactly as stated. Would use again”

Helpful Report

Posted 6 years ago

Great to hear, thanks for the excellent feedback. Julie (Manager)

Posted 6 years ago

“A towel rail we ordered arrived damaged but we have not been offered a replacement by Trade Radiators due to our plumber opening the packaging 6 working days after delivery as opposed to the 3 days that Trade Radiators stipulate. This was extremely disappointing, and I am sure it is not uncommon for people to not immediately check the contents of deliveries when they are undertaking a significant renovation project. I would not use this company again due to their draconian customer service!”

Helpful Report

Posted 6 years ago

Sorry to hear you are disappointed, the couriers only allow us 3 working days which we do make super clear on our website, our T&Cs which you agreed to when placing the order and we then remind you again on your delivery notification email.

Posted 5 years ago

“Good product a designer rad but instructions were very poor even to getting the drill size wrong for the wall plugs”

Helpful Report

Posted 6 years ago

Thanks for your review Tim, I'm wondering if maybe the wrong instructions were included, if you managed to get sorted that's great, if not a quick call to us and we will have what you need over to you right away. Thanks. Julie (Manager)

Posted 6 years ago

“I bought 6 radiators in total from Trade Radiators, via two separate orders. On both occasions (and in between) I received help and assistance using their online chat facility and directly by phone. On the second order (4 radiators) there was some confusion concerning delivery date, but since this was ironed out, and given that they'd pulled out all the stops to ensure I received my radiators in time for a pre-arranged plumber (I left it very tight, and the officially stated estimated delivery date didn't guarantee arrival in time) then that is a very minor quibble. What I didn't appreciate, however, was that of the 4 radiators I ordered, 3 were coming on one day, and one on another, which meant I had to arrange to be at home all day for two full days. It would have been nice if the order could have been aggregated, but given my circumstances, this was only a slight inconvenience - the important factor being that they were delivered ahead of the installation date. The radiators seem of good quality (the plumber liked them, but found the installation/hanging process/instructions to be unnecessarily complicated (in fact needing a workaround on the 3 Apollo Magenta aluminium rads) but he got there. The service was good, the delivery as stated, and the rads look good. Yo date I've had no need of any after-sales assistance (which is often the acid test for a company) but assuming the rads are reliable in the long run, I'd have no hesitation in recommending Trade Radiators.”

Helpful Report

Posted 6 years ago

Thanks you for your recommendation and 5 star review. Anything we can help with at any stage, please do not hesitate to get in touch.

Posted 5 years ago

“Excellent experience from online purchase to delivery would recommend this site to any potential purchaser.”

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Posted 6 years ago

That is excellent indeed, thank you for your recommendation and for shopping with us. Julie (Manager)

Posted 6 years ago

“Good Service and Quality Best Price and delivered on time.”

Helpful Report

Posted 6 years ago

Thanks for the 5 star rating and for choosing Trade Radiators. Julie (Manager)

Posted 6 years ago

“Ordered 2 x Towel Rails arrived within 2 days Have ordered radiators etc before no problems great service”

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Posted 6 years ago

Thank you Keith, it's always a pleasure to welcome back regular customers and we very much appreciate it. Julie (Manager)

Posted 6 years ago

“Couldn't believe how quickly the whole order was processed and delivered. less than 24 hours from start to finish. That takes some beating.”

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Posted 6 years ago

Great feedback, thank you, we are delighted that you're so happy with our service. Julie (Manager)

Posted 6 years ago

“2nd time we used this company, great prices, great rads, great delivery all I can say is this company is Great”

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Posted 6 years ago

What a glowing review Colin, thank you very much indeed. We look forward to welcoming you back again soon. Julie (Manager)

Posted 6 years ago

“Very happy with the radiators arrived quick and trade radiators are very helpful”

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Posted 6 years ago

Thank you Graham, that is wonderful to hear. Julie (Manager)

Posted 6 years ago

“Not dealt with this company before but would not hesitate to use them in the future. Item came well packed and when expected. Efficient transaction. Thank you”

Helpful Report

Posted 6 years ago

Thank you for your positive feedback, we certainly hope to welcome you back again soon. Thanks for choosing Trade Radiators. Julie (Manager)

Posted 6 years ago

“Have bought several column radiators from Trade Radiators and have always be very pleased with the fast delivery and well packaged radiator. Fitting was straight forward and the radiators look great.”

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Posted 6 years ago

Wonderful, thank you so much for your excellent review and thank you for shopping with us. Julie (Manager)

Posted 6 years ago

“Have used Trade Radiators previously and very pleased with the towel rail and the service so when I wanted another towel rail went straight to them. Excellent service again and good price too”

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Posted 6 years ago

We really appreciate your continued custom and it's always lovely to hear such great feedback from our repeat customers. Thank you, we look forward to welcoming you back again soon. Julie (Manager)

Posted 6 years ago

Trade Radiators is rated 4.7 based on 4,967 reviews