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Trade Radiators Reviews

4.7 Rating 4,914 Reviews
93 %
of reviewers recommend Trade Radiators
4.7
Based on 4,914 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
Read Trade Radiators Reviews

About Trade Radiators:

ABOUT

Trade Radiators is the UK's premier online radiator and heated towel rail retailer, with a huge range of products suitable for any space in need of heat. Priding ourselves on providing high quality products, combined with a dedicated and knowledgeable support team, you can be sure to find a rad or rail to suit your needs. Whether you're looking for something for a small en-suite or are fitting out an entire new property development, Trade Radiators can assist with advice, competitive pricing, fast delivery and top quality products, as well as 100% security.

DELIVERY

Trade Radiators are delighted to be able to offer free delivery of our products to all mainland UK addresses. Whether your order includes single or multiple items, we'll delivery it fast and free without extra charges, using our friendly and reliable courier service. We take customer service incredibly seriously and fully understand the importance of an efficient and reliable delivery service for our customers.

T&Cs

We pride ourselves in the high quality of all of our radiators and heated towel rails as well as the detailed information provided on our website. However, we realise there are times when our customers will need to change or return their orders. For this reason, we offer a generous 30 day money back guarantee to all of our customers.

Visit Website

Phone:

01412250430

Email:

info@traderadiators.com

Location:

82 Mitchell Street,
Glasgow
Glasgow
G1 3NA

Write Your review

Well before delivery, I called and left a message to call me as I wanted to change my order… No call was made, I was unable to change my order. I was also told that the delivery driver would call me an hour before, to let me know when delivery would be made, I wanted to be home to be able to check the item … No call was made, I was not home. The item was left with a neighbour … No note was left at my home telling me where my delivery had been left, neighbour had to contact me. I certainly hope that the item is in perfect condition (not yet opened it), I also hope that all the parts are included. I don’t know who made the delivery or when. The packaging does not appear damaged.
Helpful Report
Posted 1 year ago
Thank you for your review. We do not seem to have any messages from you in relation to changing the order, the customer service team can be reached by phone call or email and are happy to assist. When arranging delivery, you were called and a specific date was confirmed with you to ensure it would be suitable and that someone would be available to accept the delivery. Please do contact the customer service team if you have any issues/queries.
Posted 1 year ago
Good price. Quick delivery
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Posted 1 year ago
Thank you very much indeed for the great feedback David!
Posted 1 year ago
Easy to order, with a good level of detail about the product online. Very prompt delivery. Well packaged and the new radiator works perfectly.
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Posted 1 year ago
Glad you're happy with your purchase, thank you for your positive feedback! We hope to welcome you back again in the future.
Posted 1 year ago
It was the right thing and it turned up promptly.
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Posted 1 year ago
Glad to hear it, thank you for your 5 star review!
Posted 1 year ago
No problems at all.
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Posted 1 year ago
Great to hear! Thank you for your positive review.
Posted 1 year ago
Great to deal with and very quick delvery
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Posted 1 year ago
Thank you very much for your 5 star review and positive feedback!
Posted 1 year ago
Excellent service!
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Posted 1 year ago
Thank you for the 5 star review Robert, it is very much appreciated.
Posted 1 year ago
I've been using Trade Radiators for years. Always excellent quality, delivered on time. On the one occasion we had a faulty part, it was replaced promptly without needing to wait for them to receive the faulty part. Highly recommended.
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Posted 1 year ago
That is great to hear Andrew, thank you for the fantastic review and your continued custom!
Posted 1 year ago
I think charging £50 to return a radiator is a joke.
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Posted 1 year ago
Sorry you feel this way, the charges given come directly from the courier. We do always give the option of arranging your own return should you wish to do so.
Posted 1 year ago
Kim in Customer services was very helpful and sorted my problem straight away. Would definitely use Trade Radiators again and wouldn't hesitate to recommend them.
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Posted 1 year ago
That is absolutely fantastic to hear, thank you for the lovely feedback. We are a small business/team here at Trade Radiators so this means a lot to us, thank you!
Posted 1 year ago
Radiators was amazing. But found hard to return extra valves that I purchased so I just kept them on van for van stock
Helpful Report
Posted 1 year ago
Thank you for your positive review Anthony. Valves can easily be posted back to us for a refund within 28 days if required, the customer service team is always available to assist.
Posted 1 year ago
Great value and quick efficient service
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Posted 1 year ago
That is great to hear, thank you for the fantastic review.
Posted 1 year ago
Quick delivery easy to use website would use again
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Posted 1 year ago
That is wonderful to hear, thank you for the positive feedback. We look forward to welcoming you back next time.
Posted 1 year ago
The self drilling screws that came with the towel rail are not long enough. Otherwise the order was delivered quickly.
Helpful Report
Posted 1 year ago
Thank you for your review Ian. Any issues at all should be reported to the customer service team who will be happy to assist.
Posted 1 year ago
We ordered 2 radiators online and received a phone call the next day confirming the delivery. This arrived as promised and we are very pleased with the radiators. An easy and hassle-free purchase.
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Posted 1 year ago
Thank you for the excellent feedback, it is much appreciated! We hope to welcome you back in the future.
Posted 1 year ago
No complications from start to finish. The radiators are beautiful. Thank you.
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Posted 1 year ago
Thank you for your 5 star review Ronald, we are delighted you are happy with your lovely new radiators!
Posted 1 year ago
Thank you a great service, the radiator arrived exactly as expected on time. Unfortunately it arrived damaged but when I emailed your company Kim Baines returned an email with a solution immediately and I have now received a replacement. Great service!
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Posted 1 year ago
Thank you for your positive review Steve, glad this was all sorted quickly for you. We hope to welcome you back in the future.
Posted 1 year ago
Easy to order,prompt delivery and radiator looks good,not fitted yet.
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Posted 1 year ago
Glad you're happy with your purchase Ann, thank you for positive review, it is much appreciated.
Posted 1 year ago
Only place where we could buy what we exactly needed. Fast delivery too.
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Posted 1 year ago
So pleased we could supply what you required, thank you for shopping with us Fazal. We hope to welcome you back again in the future.
Posted 1 year ago
Arrived as described thank you
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Posted 1 year ago
Thank you for your 5 star review Rosie, it is much appreciated. We are so glad you are happy with your purchase!
Posted 1 year ago
Trade Radiators is rated 4.7 based on 4,914 reviews