Trade Radiators Reviews

Name: Trade Radiators
Address: 82 Mitchell Street, Glasgow, Glasgow
Rating: 4.68

4.7 Rating 4,942 Reviews

93 %

of reviewers recommend Trade Radiators

4.7

Based on 4,942 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Trade Radiators:

ABOUT

Trade Radiators is the UK's premier online radiator and heated towel rail retailer, with a huge range of products suitable for any space in need of heat. Priding ourselves on providing high quality products, combined with a dedicated and knowledgeable support team, you can be sure to find a rad or rail to suit your needs. Whether you're looking for something for a small en-suite or are fitting out an entire new property development, Trade Radiators can assist with advice, competitive pricing, fast delivery and top quality products, as well as 100% security.

DELIVERY

Trade Radiators are delighted to be able to offer free delivery of our products to all mainland UK addresses. Whether your order includes single or multiple items, we'll delivery it fast and free without extra charges, using our friendly and reliable courier service. We take customer service incredibly seriously and fully understand the importance of an efficient and reliable delivery service for our customers.

T&Cs

We pride ourselves in the high quality of all of our radiators and heated towel rails as well as the detailed information provided on our website. However, we realise there are times when our customers will need to change or return their orders. For this reason, we offer a generous 30 day money back guarantee to all of our customers.

Visit Website

Phone:

01412250430

Email:

info@traderadiators.com

Location:

82 Mitchell Street,
Glasgow
Glasgow
G1 3NA

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Trade Radiators 5 star review on 1st February 2025

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Trade Radiators 5 star review on 24th January 2025

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Trade Radiators 5 star review on 10th January 2025

Trade Radiators 5 star review on 8th January 2025

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Trade Radiators 3 star review on 18th December 2024

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181

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was looking to change a radiator in our Sunroom to a Vertical rad to achieve more heat and was confused by all of the online retailers and the poor reviews on all of them for items being out of stock after ordering or poor delivery. We are having our boiler changed on Thursday so needed assurance that it would arrive to coincide with the work. I have been Pleasantly Surprised Today (Mon13Dec) because I ordered the radiator on Friday, had an immediate confirmation. then received a text on Saturday to say that the radiator would be delivered on Wednesday and IT HAS ARRIVED 2 DAYS EARLY ON MONDAY MORNING. Take the poor reviews with a pinch of salt. OK they may get a few order cock ups, it happens, but today I can Highly Recommend Trade Radiators. My tip is to phone and speak to a advisor, I spoke with Kimberley and she was excellent, check the stock and then place your order. It worked for me. Highly Recommended”

Helpful Report

Posted 3 years ago

Brian we really appreciate your helpful and positive feedback, thank you, we are a small business so this genuinely means a lot to us. We are so glad we were able to help you and hope to welcome you back again in the future. Thanks again.

Posted 2 years ago

“Great service very quick delivery, easy to order, helpful customer service. A👍”

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Posted 3 years ago

We are delighted that you're so happy with your purchase Clare, thank you for choosing Trade Radiators.

Posted 2 years ago

“Appalling delivery service. You can’t track it. You can’t get a time slot. Got two emails from Trade Rads with the wrong day. Their “Customer Service” are a joke. Will never use again.”

Helpful Report

Posted 3 years ago

Our apologies that there were issues with Tuffnells couriers, we provided you with the information they gave but unfortunately they had delays their side resulting in the delivery being split and late, we are really sorry for the inconvenience.

Posted 2 years ago

“Fast and easy to use website Helpful and friendly staff”

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Posted 3 years ago

Thank you very much indeed for the 5 star review and lovely comments! :-)

Posted 2 years ago

“Excellent radiators- nice design, good function. Extremely good customer service. However had problem with delivery company, Tuffnells who failed to deliver but claimed they had. Eventually trade radiators resolved the problem.”

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Posted 3 years ago

Thank you very much indeed for the 5 star review and positive comments, we are really glad we were able to help.

Posted 2 years ago

“Spot on service. Definitely use again 👍 Thank you”

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Posted 3 years ago

Thanks for your positive review and thank you for choosing Trade Radiators, we look forward to welcoming you back again next time.

Posted 2 years ago

“Excellent service. As promised the radiator was delivered the next day after ordering. This is the second one of these radiators I have bought ( anthracite Saturn) and I am just as satisfied with it as I was with the first. The only gripe I have with Trade Radiators is that the week after buying the radiator they reduced the price by 30%. However, I'm still happy with my purchase and will probably use them again in the future.”

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Posted 3 years ago

Thank you very much indeed for the 5 star review :-)

Posted 2 years ago

“Just does what it says on the tin! Fast, good value, arrives when they said.”

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Posted 3 years ago

Thank you very much indeed for the 5 star review and great comments :-)

Posted 2 years ago

“Nice radiators, efficient service.”

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Posted 3 years ago

Thanks for your super review Philip and thank you for choosing Trade Radiators, we hope to welcome you back again in the future.

Posted 2 years ago

“Smooth transaction, prompt delivery great price, good quality product. 5 stars”

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Posted 3 years ago

Brilliant, thank you Patrick.

Posted 2 years ago

“Very pleased with the price, quality and speed of delivery when I recently purchased a towel radiator.”

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Posted 3 years ago

Thank you for the excellent feedback, we are a really small business so it's greatly appreciated.

Posted 2 years ago

“You can never tell the true measure of a company until there is a problem. Unfortunately I had a problem with my towel rail. Amanda sorted the problem straight away and a replacement was delivered the next working day. Happy to say the replacement was perfect and looks great. I would not hesitate in recommending this company.”

Helpful Report

Posted 3 years ago

Dino we really appreciate your helpful and positive feedback, thank you, we are a small business so this genuinely means a lot to us. We are so glad we were able to help you and hope to welcome you back again in the future. Thanks again.

Posted 2 years ago

“Competitive price, good guarantees with a varied supply list.”

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Posted 3 years ago

Thank you very much indeed for the 5 star review! :-)

Posted 2 years ago

“Very good price, I was consulted about the delivery day, fast delivery, excellent customer service”

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Posted 3 years ago

Glad to hear you're happy shopping with us, thank you very much for your excellent review.

Posted 2 years ago

“Order placed on 29/11/21 and still not received. It’s now the 9/12/21.”

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Posted 3 years ago

Apologies there was a delay, upon the checking the order the delivery address field hadn't been filled in fully when you placed the order which was then rectified and the goods duly dispatched. Apologies again for any inconvenience.

Posted 2 years ago

“You didn’t have stock of something I ordered. I called twice and only on second call was made aware of this. Bit of a poor customer experience as I had plumber booked that I will now need to change.”

Helpful Report

Posted 3 years ago

Hi Nick, we did email you immediately upon placing the order to notify you that the item was out of stock, we do this with all orders containing any OOS items. The email gave you the option to leave the item on back order if you wished and we also gave you an alternative product suggestion, we didn't get a reply from you so the item was left on back order, as per our email. We have FW you the email again now, if it's not in your inbox please check your spam/junk folder. Thank you.

Posted 3 years ago

“Lovely radiator and fast delivery - thanks so much”

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Posted 3 years ago

Thank you very much for the 5 star review and for choosing Trade Radiators :-)

Posted 2 years ago

“Great service”

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Posted 3 years ago

Thank you very much indeed for the 5 star review! :-)

Posted 2 years ago

“After reading negative reviews I was a bit doubtful about placing an order. Glad I did! I”

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Posted 3 years ago

Thank you for shopping with us and for the fab review!

Posted 2 years ago

“Nice radiator Shame there is no advise that you need to buy legs to support it… wasted plumber trip = yet more delays & still no heating”

Helpful Report

Posted 3 years ago

Hi Kat, the feet are 'optional' and not essential, these are wall hung radiators. Some customers choose to have the feet as they like the overall look with them, some customers may choose feet as the wall the radiator is going on isn't great. Sorry you feel you had a "wasted plumber trip", you just bought the radiators from us, nothing else. We do have a help line if you needed any guidance regards to valves, feet, anything at all, we are here to help and would have been more than happy to assist you. If you would now like some help/guidance please do call our Customer Service team on 0141 225 0430. Thank you.

Posted 3 years ago

Trade Radiators is rated 4.7 based on 4,942 reviews